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マントラ ウロンゴンの口コミ

4.5 out of 5
マントラ ウロンゴン
6-10 Gladstone Ave, Wollongong, NSW

口コミ

8.2

とても良い

評価 10 - 1438 件の口コミ中 602 件が非常に良い" "
評価 8 - 1438 件の口コミ中 494 件が良い" "
評価 6 - 1438 件の口コミ中 211 件が普通" "
評価 4 - 1438 件の口コミ中 85 件が不満" "
評価 2 - 1438 件の口コミ中 46 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

7.2/10

設備とサービス

7.8/10

施設のコンディションと設備

6.6/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
広くて綺麗で最高でした！アメニティがオーストラリアのもので、ナチュラルなものだったのが嬉しかったです。香りも使い心地も良かったです！
2019 年 4 月に 1 泊滞在
Kellieからの返信 (投稿日 : 2019 年 5 月 10 日)
Thank you for taking the time to share your recent stay at the Mantra Wollongong, we are pleased you enjoyed your stay. Warm regards Kellie

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Close to the station, and near by the shopping area. The WiFi was working at first, but as soon as the hotel changed the system, it did not work (that happened on the last day of our stay). It should be working by now!
Jasonからの返信 (投稿日 : 2015 年 10 月 9 日)
Thank you for your comments in regards to your stay at the Mantra Wollongong. Yes our new entertainment system including unlimited WiFi, movies, music and games is ironing out the technical bugs however will be an amazing option for our guests. Once again thank you for your comments.

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
駅から近く、快適なホテル
アパートメントタイプなので、長期間の滞在に向いていると思う。駅から近く、部屋も綺麗で広々としているためくつろげる。

10/10 (非常に良い)

Louise

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

8/10 (良い)

charlotte

2024 年 4 月に 6 泊滞在

2/10 (非常に不満)

Jan

2024 年 4 月に 2 泊滞在

8/10 (良い)

Michelle

Great sized apartment style 2 bedroom with kitchen. Older beds and furniture but reasonably clean. Staff are wonderful and helpful. Location Right opposite station good if you have a car as shopping on other side
2024 年 2 月に 3 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
気になった点 : 清潔度
Handy location
The customer service was amazing, the apartment we had was very tired and needs some TLC the rooms are quite hot and you will need to sleep with balcony doors open to keep cool. Some of the cups and cutlery were still dirty but nothing a quick wash would fix. It was a quick short break for my family and overall I prob would not stay again.
2024 年 2 月に 2 泊滞在

8/10 (良い)

Eric

良かった点 : 清潔度、施設のコンディションと設備
Paying for parking.
2024 年 2 月に 1 泊滞在
Mantra Wollongong Teamからの返信 (投稿日 : 2024 年 2 月 11 日)
Hi Eric,Thank you for taking the time to leave us a review.We appreciate the great star rating! Unfortunately, our secure, underground parking does come with a small fee as experienced although we do take pride in providing the most affordable secure parking amongst all hotels in Wollongong. Kind regards,Mantra Wollongong Team

2/10 (非常に不満)

Richard

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Apart from a good sized apartment, this property is a detriment to Accor hotels: a brand and loyalty killer. Cleanliness is awful and you get the dirty feel from the moment you arrive, park your car & walk the hallway. The expectation is already set and upon entering the room, that expectation becomes reality - paint peeling on window ledges, mould on window ledges, mouldy shower tiles, soap scum on shower tiles, cobwebs galore, heavily stained furniture, moisture damaged vanity laminate, stained carpets, stained walls. Hold every glass up to the light and you’ll see nothing clean and possibly the previous guests lipstick stains (like we did). I’d be embarrassed if I were the Hotel Manager and this was the product I was selling. Stay elsewhere in Wollongong, won’t be hard to find better.
2024 年 1 月に 4 泊滞在

6/10 (普通)

Natalie

小さなお子様連れの家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

4/10 (不満)

Kenneth

良かった点 : 清潔度、施設のコンディションと設備

10/10 (非常に良い)

Chris

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excellent overall
2023 年 12 月に 1 泊滞在

8/10 (良い)

Suzanne

カップルで旅行, グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

8/10 (良い)

Ante

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very limited parking.
2024 年 1 月に 1 泊滞在

4/10 (不満)

Ann

家族旅行
気になった点 : 設備とサービス
The property was run down, the furniture was dated, the walls and doors were scuffed.
2024 年 1 月に 2 泊滞在

8/10 (良い)

Jacinto

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

arti

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

6/10 (普通)

Boya

家族旅行
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Daliya

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

6/10 (普通)

gina、sydney

ペット同伴の旅行, カップルで旅行
2 nights staying with my husband and our puppy. Very old and below the average hotel.furniture was outdated and needed replacing but comfortable bed and clean bedding. Reception staff was also nice.
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Sailesh

良かった点 : 清潔度、施設のコンディションと設備
Great Location. The lift takes ages to go up and down
2023 年 12 月に 1 泊滞在

6/10 (普通)

Marie

気になった点 : 施設のコンディションと設備
2023 年 12 月に 1 泊滞在

8/10 (良い)

rodney

2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Alaa

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
helpful reception, clean, city centre, parking
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Geoff

良かった点 : 清潔度、客室の快適度
Big room with nice balcony
Great place to stay.
2023 年 11 月に 2 泊滞在

6/10 (普通)

Dale

カップルで旅行
気になった点 : 清潔度
Liked: Large rooms, clean comfortable bed, pillows and linens. Good central location Disliked: Mould in bathroom grout. Overall worn condition; walls need repainting. Foil lining on oven tray placed over greasy unwashed surface.
2023 年 11 月に 3 泊滞在

10/10 (非常に良い)

Michael

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Extremely close to train station. Excellent value, any issues I had were quickly resolved. However the property doesn't seem to have disabled access from the street. This was not a problem for my elderly father as there were only 8 steps to climb. All in all 10/10.
2023 年 11 月に 2 泊滞在

4/10 (不満)

Antonie

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Bathroom is not like the photo’s.
2023 年 11 月に 3 泊滞在

4/10 (不満)

Joanne

家族旅行
気になった点 : 清潔度
We stayed in a 2 bed apartment for a birthday for 1 night which at $500 was a bit steep but we thought it would be a luxury stay. I have to say it was far from it. On first entry the room looked nice and well presented. However when you looked at the glass sliding doors and windows to the balcony it was obvious these had not been cleaned in a while. It looked like a kids party had been there with sticky hand prints all over. The glass fence on the balcony had many generations of spider webs and same said sticky hand prints. I know you might think this is picky but for $500 per night I expected much better. The dining table had metal angle brackets screwed to 2 of the legs and big screws through the top in a agricultural type repair. Then came breakfast the next morning there were no markings on the oven hob as it was that old so didnt know which knob did what or which way was high low,and when I opened the oven the tray inside still had previous guests bacon fat on the foil and the fridge had not been cleaned from previous guests. Bathroom also had mouldy spots. All in all those things took the gloss off to be honest.
2023 年 11 月に 1 泊滞在

6/10 (普通)

Shaun

気になった点 : 清潔度、施設のコンディションと設備
2023 年 11 月に 4 泊滞在

8/10 (良い)

Ediwn

良かった点 : 清潔度、施設のコンディションと設備
2023 年 11 月に 2 泊滞在

6/10 (普通)

Tamrma

2023 年 10 月に 5 泊滞在

2/10 (非常に不満)

Anne

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Poor cleanliness, stained blanket, unit very tired and run down marks on walls.We were very disappointed with the accommodation. I would not recommend this property, which is a very poor reflection of the Mantra brand.
2023 年 10 月に 5 泊滞在

6/10 (普通)

Sarah

ペット同伴の旅行, カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Great location but definitely not clean.
2023 年 8 月に 1 泊滞在

6/10 (普通)

Rowan

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
The price was good so im not overly disappointed with our stay as ....you get what you pay for. Reservation and checking was good. Staff were polite and courteous. Checked into a 2bed apartment. Wifi box was squeeling, so we unplugged it. Windows were fulthy and caked in black silicone...a very poor attempt at some maintenance. Ensuite bath was mouldy and had a very poor plaster job around the window. Cups and cutlery were dirty and still had coffee stains, couch cushions were stainee and smelly.... Like i said, you get what you pay for....would i stay at Mantra Wollongong again.....no.
2023 年 8 月に 2 泊滞在

6/10 (普通)

Md

家族旅行
気になった点 : 清潔度
An uncomfortable night
Carpet cleanliness was an issue, cutlaries are too old , stained , needing replace for a healthy business. Cracked tiles , shower door does not close well ,
2023 年 7 月に 1 泊滞在

8/10 (良い)

Peita

良かった点 : 清潔度
2023 年 7 月に 1 泊滞在

6/10 (普通)

Garry

2023 年 7 月に 4 泊滞在

10/10 (非常に良い)

Helen

良かった点 : 清潔度、客室の快適度
Great value
Touring holiday. Easy location and spacious room
2023 年 7 月に 2 泊滞在

2/10 (非常に不満)

Debra

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 6 月に 3 泊滞在

8/10 (良い)

Luke

良かった点 : 清潔度、設備とサービス
Great location and service
2023 年 6 月に 1 泊滞在

6/10 (普通)

Natalia

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
The bed was unfortunately so uncomfortable and so used that it formed a hollow centre making it for a very uncomfortable nights sleep. Location is great, foyer was inviting but rooms need some basic maintenance eg kitchen cupboard doors are worn, rust in bathroom vanity, stains on coffee table.
2023 年 6 月に 1 泊滞在

8/10 (良い)

Ian

良かった点 : 清潔度、客室の快適度
2023 年 5 月に 1 泊滞在

2/10 (非常に不満)

Leanne

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This is probably the worst accomodation I've ever stayed in. Our balcony looked over a run down carpark. Had to park on the street overnight because of insufficent parking. The room itself was so poorly maintained and the cleaniness... someone elses long black hair all in the shower and bathroom and food residue in the oven.
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Ratnesh

2023 年 4 月に 1 泊滞在

4/10 (不満)

Nea-ann

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Not ‘deluxe’ at all
2023 年 4 月に 1 泊滞在

8/10 (良い)

George

カップルで旅行
良かった点 : 設備とサービス
気になった点 : 施設のコンディションと設備
it was tired and depressing. Staff were very good
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Paulo

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Central location, perfect for our purpose of staying near the Hospital. Staff were very friendly and our puppy was happy. We’d stay there again.
2023 年 3 月に 1 泊滞在

2/10 (非常に不満)

Chloe

家族旅行
良かった点 : 清潔度
気になった点 : 客室の快適度
Never staying at any Mantra ever again.
My family and I stayed at Mantra Wollongong for 1 night as part of a family road trip. When we arrived at the front of the hotel by car, there was nowhere to stop the car so I had to park a block away and walk to the entrance. The receptionist was very quick to check us in and charge my card. After all the paperwork was signed (and my card charged for the full price), she said “Oh, by the way, I’m sorry but the only elevator in the building is broken, so you’re going to have to use the stairs.” Our room was on the 6th floor. I asked her, “You mean we have to bring our luggage up 6 floors by stairs?” To which she replied “Yes, we’re fully booked, I’m sorry but there’s nothing we can do.” There was no offer of any compensation, not even a 10% discount or bottled water. Still, my sister and I, both in our late 30s, lugged 2 x 20kg suitcases and 2 small ones up 6 floors via dusty and stuffy fire stairs. When we finally reached the room, NONE of the 4 key cards worked. NONE. So I had to go all the way back down again to get replacement key cards, and walk up the 6 floors again. All this on a 36 degrees day. On top of all this, the 2 bedroom apartment was advertised as air-conditioned, but there was only 1 aircon unit in the living room. The 2 bedrooms had no aircon. The ‘eco-friendly’ body wash and shampoo pump bottles provided were half-full and extremely diluted from spending months under the shower spray, and just didn’t feel sanitary at all. All this for $400/night.
2023 年 3 月に 1 泊滞在