ロビー
利用可能日を確認

ホテル トットの口コミ

4 out of 5
ホテル トット
60 Market Street, Wollongong, NSW

口コミ

8.2

とても良い

評価 10 - 333 件の口コミ中 135 件が非常に良い" "
評価 8 - 333 件の口コミ中 129 件が良い" "
評価 6 - 333 件の口コミ中 38 件が普通" "
評価 4 - 333 件の口コミ中 20 件が不満" "
評価 2 - 333 件の口コミ中 11 件が非常に不満" "

8.6/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

7.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

4/10 (不満)

Tarni

出張
気になった点 : 設備とサービス、施設のコンディションと設備
I feel like my room hadn’t been cleaned prior to checking in the bed linen was stained and the bathroom was filthy with hair other matter splashed on the basin.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Jen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location , perfect for one night stay
2024 年 5 月に 1 泊滞在

8/10 (良い)

Matteo

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient location to stay at.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Marcin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Nice and tidy hotel , pleasant staff
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Dennis

2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Anna

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean. Comfortable. Funky vibe. Would return.
2024 年 5 月に 1 泊滞在
Bellaからの返信 (投稿日 : 2024 年 5 月 5 日)
Dear Anna, Thank you for leaving a review on your stay with us. We ae thrilled to hear you had a comfortable stay and loved our thoughtfully designed space! We hope to welcome you back soon. Kind Regards, Bella Mallon - Duty Manager

10/10 (非常に良い)

Scott

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Awesome
2024 年 4 月に 1 泊滞在
Bellaからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Scott, Thank you for leaving a review. We are thrilled to hear you had an overall enjoyable and comfortable stay! We hope to welcome you back soon. Kind Regards, Bella Mallon - Duty Manager

8/10 (良い)

Emily

2024 年 4 月に 1 泊滞在
Bellaからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Emily, Thank you for leaving a review. We are glad to hear you had an overall enjoyable and comfortable stay! We hope to welcome you back soon. Kind Regards, Bella Mallon - Duty Manager

6/10 (普通)

Lan

良かった点 : 清潔度
Close to amenities
2024 年 4 月に 1 泊滞在
Bellaからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Lan, Thank you for leaving a review on your stay with us. We are delighted to hear you had an overall comfortable and enjoyable stay. We hope to welcome you back soon! Kind Regards, Bella Mallon - Duty Manager

10/10 (非常に良い)

Brock

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and comfortable. TOTTO is now my go to in the gong!
2024 年 4 月に 1 泊滞在
Bellaからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Brock, Thank you for your glowing 10/10 review! We are thrilled to hear you had an excellent experience with us at Hotel TOTTO Wollongong. We look forward to welcoming you back in the future. Kind Regards, Bella Mallon - Duty Manager

8/10 (良い)

Mark、Gorokan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Bellaからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Mark, Thank you for leaving a review. We are glad to hear you had an overall enjoyable and comfortable stay. We hope to welcome you back in the future! Kind Regards, Bella Mallon - Duty Manager

10/10 (非常に良い)

Debbie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Definitely become our new go-to hotel whenever we stay in Wollongong. Totto Hotel caters for breakfast, lunch and dinner. It’s a short walk away from everything Wollongong town has to offer, the staff are lovely and rooms are very clean and modern-style.
2024 年 4 月に 2 泊滞在
Bellaからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Debbie, Thank you for your glowing review! We are thrilled to hear you loved your experience with us at Hotel TOTTO Wollongong. We cannot wait to welcome you back for another enjoyable stay in the future. Kind Regards, Bella Mallon - Duty Manager

8/10 (良い)

Cheyenne

2024 年 3 月に 1 泊滞在
Bellaからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Cheyenne, Thank you for leaving a review on your stay with us. We are glad to hear you had an overall comfortable and enjoyable stay. We hope to welcome you back soon! Kind Regards, Bella Mallon - Duty Manager

6/10 (普通)

Robert

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
Pros - location is right in the city, close to WIN stadium and the beach. Cons - No milk/cream for the in room coffee, although I think that was an oversight in my room, as the other room in our group had some. The rooms are fairly small as well, with a desk, and a stool/ottoman thing but no chair. And the really weird thing, was no phone in the room, so I couldn't even call down to the front desk to get the missing coffee cream. Other - Check in was automated, which some people loved, but I'm not a huge fan of. Cards are printed and issued through a McDonald's style self service touchscreen, although the restaurant/bar staff are also there to cover the desk if needed. Parking was a bit on the pricey side, but I could be a little jaded as when we stayed here a year ago they provided the parking for free. On the other hand, as long as we paid for one spot, they didn't mind us parking three motorcycles in it.
2024 年 3 月に 1 泊滞在
Bellaからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Robert, Thank you for taking the time to write a detailed review on your stay with us. We are delighted to see you had an overall enjoyable and comfortable stay! We send our sincerest apologies if there were aspects of your stay that were not as you expected. We appreciate your feedback and we will take it into consideration as we endeavor to find ways to improve our guest experience. We hope to welcome you back! Kind Regards, Bella Mallon - Duty Manager

10/10 (非常に良い)

Katherine

2024 年 3 月に 2 泊滞在
Bellaからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Katherine, Thank you for your 5/5/ review! We are thrilled to hear you had excellent experience with us. We hope to welcome you back in the future. Kind Regards, Bella Mallon - Duty Manager

6/10 (普通)

Angela

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
This was one of the least personal hotel experiences we ever had. Checkin was via a touch screen app. The machine had a fault and so wouldn’t accept my phone payment. Luckily my husband had his wallet otherwise I’m not sure what would have happened. We paid the additional parking fee of $25 and a nearly $5 charge to use my savings card. The room was clean and serviceable with no frills. The bathroom was well appointed and also clean. The bed was small and not very comfortable unfortunately. Bring your own pillow. It’s a good location and close to the main shops and eat streets. During the night an evacuation alarm sounded. The entire hotel had to evacuate via fire stairs and wait outside around midnight. Eventually we were let back in with no direction, explanation or apology from any staff member. In the morning this was again not addressed on check out by the disinterested seeming staff. Nobody checked on our experience, just directed us to the check out machine. Overall a pretty average experience.
2024 年 3 月に 1 泊滞在
Bellaからの返信 (投稿日 : 2024 年 3 月 23 日)
Hi Angela, Thank you for taking the time to leave a review on your stay with us - we are sorry to hear your experience was not as you had hoped. We understand our self-service kiosks are not suited to everyone however, we appreciate you gave it a go! Thank you for your feedback regarding the comfortability of your room, this will be taken into consideration when seeking ways to improve guest experience. We send our sincerest apologies if details were not reflected back to your expectation during the fire alarm, this feedback has been brought up with the night team on duty. Kind Regards, Bella Mallon - Duty Manager

4/10 (不満)

Judy

家族旅行
気になった点 : 施設のコンディションと設備
The staff were all jolly and nice unless you try to talk to them. They were always on the phone. I stood in front of her for 10 minutes with any knowledgement. Over 3 days all staff on the desk were the same. On the phone. Asked for a chair 3 straight days to 4 different women and all said yes. No chair showed up. Cleaner came in 3 days and gave new towels, that was it. No bed makeup, no new glasses or cups or spoons. Room was very small, and only 4 hangers to hang clothes on the wall. The good thing about the hotel was the pizza and the happy hour drinks from 4 to 6.
2024 年 2 月に 3 泊滞在
Briaからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Judy,Thank you for taking the time to provide feedback. I'm very sorry to hear we fell short of your expectations on this occasion. We will follow up with our team immediately to ensure guest satisfaction every stay.Kind regards,Bria - Duty Manager

10/10 (非常に良い)

GANGA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 10 泊滞在

10/10 (非常に良い)

Patrick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Briaからの返信 (投稿日 : 2024 年 2 月 11 日)
Dear Patrick, Thank you for leaving us a review! I'm pleased to hear you had an enjoyable stay with us, and we hope to welcome you back soon.Kind regards,Bria - Duty Manager

4/10 (不満)

Erin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very small rooms, and very expensive - 1 night $314 have to also pay $25 parking.
2024 年 1 月に 1 泊滞在
Briaからの返信 (投稿日 : 2024 年 2 月 11 日)
Dear Erin,Thank you for leaving us a review. We do advertise our room sizes and car park pricing on all platforms but can understand if this was missed at the time of booking. We hope to welcome you back for a more enjoyable stay in future.Kind regards,Bria - Duty Manager

4/10 (不満)

Nandi

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Briaからの返信 (投稿日 : 2024 年 2 月 11 日)
Dear Nandi,Thank you for providing feedback. I'm sorry to hear your stay wasn't as enjoyable as we hoped for you. We hope to welcome you back for a more enjoyable stay in future.Kind regards,Bria - Duty Manager

8/10 (良い)

William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Briaからの返信 (投稿日 : 2024 年 2 月 11 日)
Dear William,Thank you for leaving us a review! I'm pleased to hear you had an enjoyable stay with us and we hope to welcome you back soon.Kind regards,Bria - Duty Manager

8/10 (良い)

Martin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good hotel plus friendly staff.
2024 年 1 月に 1 泊滞在
Briaからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Martin,Thank you for your review! I'm pleased to hear you had an enjoyable stay and we are so glad to hear that you found our staff to be friendly during your stay. Providing exceptional service for our guests is our top priority, and it's wonderful to know that our team members made a positive impression on you.Kind regards,Bria Morgan - Duty Manager

10/10 (非常に良い)

shahla

2024 年 1 月に 3 泊滞在
Briaからの返信 (投稿日 : 2024 年 2 月 11 日)
Dear Shahla,Thank you for leaving us a review! I'm pleased to hear you had an enjoyable stay with us, and we hope to welcome you back soon.Kind regards,Bria - Duty Manager

10/10 (非常に良い)

Seb

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was a great and clean room close to the centre of Wollongong. Check in and out was super easy and all the staff were nice. Would definitely return
2024 年 1 月に 2 泊滞在
Briaからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Seb,Thank you for taking the time to leave a review. We are pleased to hear you enjoyed your stay and utilised our central location in the Wollongong CBD. We would love to welcome you back soon!Kind regards,Bria Morgan - Duty Manager

10/10 (非常に良い)

Joanna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel stay. Staff were super friendly and helpful. Rooms were modern and clean and it was such an easy walk to shop, restaurants and most importantly the beach.
2024 年 1 月に 2 泊滞在
Briaからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Joanna,Thank you for leaving us a review! I'm pleased to hear you had an enjoyable stay and the room suited your needs. We hope to welcome you back next time you're in the area.Kind regards,Bria Morgan - Duty Manager

10/10 (非常に良い)

Ron

2024 年 1 月に 1 泊滞在
Briaからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Ron,Thank you for leaving us a review. We are pleased to see you have left a 10/10 rating and hope to welcome you back soon!Kind regards,Bria Morgan - Duty Manager

10/10 (非常に良い)

Bunario、Sydney

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Briaからの返信 (投稿日 : 2024 年 1 月 6 日)
Dear Bunario,Thank you for your review! We hope you enjoyed your stay with us at TOTTO, and we hope to welcome you back soon.Kind regards,Bria Morgan - Duty Manager

10/10 (非常に良い)

Hao

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All are very good
2023 年 12 月に 1 泊滞在
Briaからの返信 (投稿日 : 2024 年 1 月 6 日)
Dear Hao,Thank you for leaving us a review! I'm pleased to hear you had an enjoyable stay with us and we hope to welcome you back soon.Kind regards,Bria Morgan - Duty Manager

8/10 (良い)

Tony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Bellaからの返信 (投稿日 : 2023 年 12 月 13 日)
Hi Tony, Thank you for your review! We are pleased you had an overall enjoyable stay with us. Kind Regards, Bella Mallon - Duty Manager

10/10 (非常に良い)

Trent

良かった点 : 設備とサービス、施設のコンディションと設備
Nice place to stay , convenient location
2023 年 11 月に 2 泊滞在
Briaからの返信 (投稿日 : 2023 年 12 月 1 日)
Dear Trent,Thank you for leaving us a review! I'm pleased to hear you had an enjoyable stay with us, and we hope to welcome you back soon.Kind regards,Bria Morgan - Duty Manager

8/10 (良い)

Sharon

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Central Wollongong, good value
Myself and adult children had a couple of stays on consecutive nights in "petite queen" rooms - small, basic but comfy and spotlessly clean, with parking included on a very good rate. Comfortable bed. Internet adequate but some buffering during streaming. Nice bar though suspected overcharge for drinks, and no itemisation available when requested. Restaurant OK though one of my breakfasts was awful. Staff helpful and friendly. Despite a few reservations, this hotel compares well against local competitors, and I'd stay here again.
2023 年 11 月に 1 泊滞在
Briaからの返信 (投稿日 : 2023 年 12 月 1 日)
Dear Sharon,Thank you for leaving us a review. I'm pleased to hear you had an overall enjoyable stay, however we apologise for the few inconveniences you faced. We are happy to hear you will be returning, and look forward to seeing you next time you're in Wollongong.Kind regards,Bria Morgan - Duty Manager

10/10 (非常に良い)

Sal

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Briaからの返信 (投稿日 : 2023 年 12 月 1 日)
Dear Sal,Thank you for leaving us a review. I'm pleased to hear you had an enjoyable stay and we hope to welcome you back soon.Kind regards,Bria Morgan - Duty Manager

10/10 (非常に良い)

Kristine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is the second time I've stayed at Totto and it's always clean and fresh looking. Well maintained facilities and comfy beds. The staff here go over and above to provide friendly service. Thanks again for having us stay!
2023 年 11 月に 1 泊滞在
Bellaからの返信 (投稿日 : 2023 年 11 月 29 日)
Hi Kristine, Thank you for your 5/5 review! We are so pleased to hear you had an excellent experience with our friendly staff and an overall enjoyable stay. We look forward to hopefully welcoming you back for a third visit. Kind Regards, Bella Mallon - Duty Manager

10/10 (非常に良い)

Roslyn

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean in the middle of CBD.
2023 年 11 月に 1 泊滞在
Bellaからの返信 (投稿日 : 2023 年 11 月 29 日)
Hi Roslyn, Thank you for your review! We are so pleased you enjoyed your stay and made the most of our excellent location. We hope to welcome you back in the future. Kind Regards, Bella Mallon - Duty Manager

6/10 (普通)

Huey Ling

2023 年 11 月に 1 泊滞在
Bellaからの返信 (投稿日 : 2023 年 11 月 29 日)
Hi Huey, Thank you for your review! We hope to welcome you back in the future. Kind Regards, Bella Mallon - Duty Manager

10/10 (非常に良い)

Rosario

2023 年 11 月に 1 泊滞在
Bellaからの返信 (投稿日 : 2023 年 12 月 5 日)
Hi Rosario, Thank you for your 5/5 review! We are pleased you had an enjoyable stay with us. Kind Regards - Bella Mallon, Duty Manager

6/10 (普通)

Kathie

気になった点 : 清潔度、客室の快適度
Not a 4 star stay
Small room. No storage space at all not a cupboard or drawer not even in the bathroom. Just a sink. Shower tiny and not perfectly clean, shower floor creaked at one stage thought I was going to go through it. Sit in the bed and it rolled. Blood stains on pillow and quilt. Only 1 lift working and super slow wait time was between 5-10 min. If you want parking on property have to pay $25. Was told that at check in. Closer to shops and Long walk to the beach. The bar downstairs was expensive 1wine and 1 beer $27 which is more expensive than the Rocks in Sydney. I’ve stayed in much cheaper accommodation and got a lot more for my money.
2023 年 11 月に 1 泊滞在
Bellaからの返信 (投稿日 : 2023 年 11 月 17 日)
Hi Kathie, Thank you your review. We appreciate your feedback. We are sorry to hear your experience was not as you expected. I hope you brought these cleanliness issues to the staffs attention during your stay so they could rectify them immediately. We have passed this information on to our outsourced cleaning company to ensure this doesn't occur in the future. We appreciate your patience whilst we had 1 of our lifts unavailable and understand this comes at an inconvenience to our guests however, we had a guest the week prior who damaged the lift door in which we are waiting on our contracted lift company to replace the door. Regarding room inclusions, storage space, paid parking and restaurant prices these are all reflected on our booking platforms however, we do appreciate these may have been missed upon booking. We hope to welcome you back for a more enjoyable stay in the future. Kind Regards, Bella Mallon - Duty Manager

8/10 (良い)

Elizabeth

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Check in service seems slow, Self check in didn’t seem to work for anyone either But all in all lovely place
2023 年 11 月に 1 泊滞在
Bellaからの返信 (投稿日 : 2023 年 11 月 16 日)
Hi Elizabeth, thank you for your review. We are pleased to hear you had an overall enjoyable stay. However, we are sorry to hear you had a slower than expected check in experience. I hope our lovely staff still made this experience pleasant for you! We hope to welcome you back soon. Kind Regards, Bella Mallon - Duty Manager

10/10 (非常に良い)

Kaye

2023 年 11 月に 1 泊滞在
Briaからの返信 (投稿日 : 2023 年 11 月 11 日)
Dear Kaye,Thank you for leaving us a review! I'm pleased to hear you had an enjoyable stay with us and we hope to welcome you back soon.Kind regards,Bria Morgan - Duty Manager

10/10 (非常に良い)

Ryan

2023 年 10 月に 2 泊滞在
Briaからの返信 (投稿日 : 2023 年 11 月 3 日)
Dear Ryan,Thank you for leaving us a review! I'm pleased to hear you had an enjoyable stay with us and we hope to welcome you back soon.Kind regards,Bria Morgan - Duty Manager

6/10 (普通)

Sarah

2023 年 10 月に 1 泊滞在
Bellaからの返信 (投稿日 : 2023 年 11 月 29 日)
Hi Sarah, Thank you for your review! We hope to welcome you back in the future. Kind Regards, Bella Mallon - Duty Manager

4/10 (不満)

Ethan

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Drain flies flying out of the drain of the bathroom, and then when given a different room there were hairs in the sheets. Sheets seemed to not have been washed after last person. Had to sleep on top of the covers.
2023 年 10 月に 1 泊滞在
Briaからの返信 (投稿日 : 2023 年 11 月 3 日)
Dear Ethan,Thank you for leaving us a review. I'm sorry to hear about your experience with us. I will pass your comments along to our out sourced cleaning company for follow up. We hope to invite you back for a more enjoyable stay in future.Kind regards,Bria Morgan - Duty Manager

8/10 (良い)

Michael

2023 年 10 月に 1 泊滞在
Bellaからの返信 (投稿日 : 2023 年 10 月 26 日)
Hi Michael, thank you for your review. We are pleased to see you had an enjoyable stay and hope to welcome you back soon. Kind Regards, Bella Mallon - Duty Manager

10/10 (非常に良い)

Beverley

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location
2023 年 10 月に 1 泊滞在
Briaからの返信 (投稿日 : 2023 年 10 月 22 日)
Dear Beverley,Thank you for leaving us a review. I'm pleased you had an enjoyable stay and we hope to welcome you back soon.Kind regards,Bria Morgan - Duty Manager

10/10 (非常に良い)

Amos

2023 年 10 月に 1 泊滞在
Briaからの返信 (投稿日 : 2023 年 10 月 19 日)
Hi Amos,Thank you for leaving us a review. I'm pleased you had an enjoyable stay with us and we hope to welcome you back soon.Kind regards,Bria Morgan - Duty Manager

10/10 (非常に良い)

Grayson

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
loved the opt out of room cleaning! super contemporary aesthetic with lovely staff, will def stay again <3
2023 年 10 月に 3 泊滞在
Briaからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Grayson,Thank you for leaving us a review, I'm so pleased to hear you had an enjoyable stay with us. We look forward to welcoming you back next time you're in Wollongong!Kind regards,Bria Morgan - Duty Manager

10/10 (非常に良い)

Luke

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had breakfast the second morning - and wondered why we hadn't done so on the first morning! It was really good; I loved my Morning Roll. Everyone was so helpful and friendly. We were staying for Yours and Owls, and got some help with different transport options to the Uni and back. Being so close to the Mall helped as well - it was a beautiful walk down through the CBD in the morning. Thanks so much for a great stay! PS I have to mention the VERY comfortable beds (really makes a difference) and the $10 vouchers for breakfast.👍
2023 年 10 月に 2 泊滞在
Briaからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Luke,Thank you for your great review! I'm so pleased to hear you had an enjoyable stay with us and enjoyed your breakfast in our restaurant BASTA. We hope to welcome you back for another enjoyable stay soon!Kind regards,Bria Morgan - Duty Manager

8/10 (良い)

Robyn

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
Our room did not get serviced on the third day of our stay. We were checking out the following morning but bins had not been emptied, beds not made etc.
2023 年 10 月に 3 泊滞在
Briaからの返信 (投稿日 : 2023 年 10 月 15 日)
Hi Robyn,Thank you for leaving us a review. I'm sorry to hear your room wasn't serviced adequately - I will follow this up with our outsourced cleaning company. I hope you had an overall enjoyable stay and we hope to welcome you back soon!Kind regards,Bria Morgan - Duty Manager

8/10 (良い)

Vicki

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fabulous place to chill, no need to go anywhere. Wonderful food, great vibe and friendly staff!
2023 年 10 月に 1 泊滞在
Briaからの返信 (投稿日 : 2023 年 10 月 15 日)
Dear Vicki,Thank you for leaving us a review. I'm pleased to hear you had an enjoyable stay and dined at our restaurant BASTA. We hope to welcome you back again soon!Kind regards,Bria Morgan - Duty Manager