Dear Yoshinori,Thank you for a 5/5! See you back soon for more.

Dear Ian, Thank you for sharing this review! Hope to have you back soon.

Dear Medini, Thank you for this lovely note! Hope to have you back soon for another good stay.

Dear Simon, What a lovely review to share. Thank you.See you back soon for more.

Dear Zoe, What a lovely note, thank you for sharing.See you back soon.

Dear Michael, Thank you for a 5/5 rating! See you back soon.

Dear Lilyana, I am very surprised to see this comment about the cleanliness of the hotel. As generally we receive nothing but praise on this. Please accept my sincere apologies.

Dear Scott, What a lovely review! Thank you for sharing it, and hope to have you back soon for another great stay.

Dear Thusitha, Thank you for your rating. I am sorry to see that on this occasion we only achieved a 2/5. Hopefully you will give us another chance, so that we can show you that we are more than capable of delivering a 5/5 stay.

Dear Aster, Thank you for sharing your rating following your stay. I am sorry to see that the Front Office team had such a negative effect on your stay. I will forward your feedback to the Front Office manager for further review.I hope you will give us another chance in the future, so that we can show you that we are more than capable of delivering a stay that is memorable for all the right reasons.

Dear Haijing, Sorry to see such a low rating, without any detail shared. Hopefully you will give us a chance in the future to remedy any issues that you encountered.

Dear Julia, Thank you for this review! I am happy to see that overall your stay went well, and at the same also appreciate the constructive aspect shared that allows us to improve.See you back soon for another 5/5 stay.

Dear Ricky, Thank you for the great rating! See you back soon.

Dear Candida,What a fantastic review! Thank you for sharing it. See you back soon.

Dear Moin, Thank you for this lovely rating. See you back soon for more.

Dear Robert, What a fantastic review! Thank you for sharing it. See you back soon.

Dear Xiaohong, Thank you for the rating. The rate of parking, is advertised on all our websites. Hope to have you back soon.

Dear Alison, Thank you for leaving an 8/10 rating. Hope to have you back for a 10/10 stay soon.

Hi Derek, Thank you for taking the time for leaving a review following your stay. I am sorry that you faced some shortcomings, where possible we will ensure that we improve! Hope to have you back soon.

Dear Philip,Thank you for sharing your review. I am sorry to read that you didn't have a god night's sleep, I will have maintenance to look at the room you stayed in as a matter of importance. As for the parking, the charge is clearly advertised when the booking is made. If you wish to discuss further please reach out to the hotel directly as Hotels.com doesn't share personal details.

Dear Martin, Thank you for taking the time for letting us know about your experience. I am happy to see the positives shared and at the same time, grateful for the constructive detail also! We will take the feedback on-board to ensure we improve and hope to have you back soon!

Dear D, Thank you for taking the time for letting us know about your experience at the hotel. I am sorry to see that some aspects of your stay didn't go as well as one would expect, and this will be discussed further with the team. On a positive, however, I am delighted to see that the service was commendable. Hope to have you back soon, so that we can show you that we are more than capable of delivering a stay that is memorable for all the right reasons.

Dear Veronica, Thank you for this lovely rating. See you back soon for more.

Dear Sylvia, Thank you so much! See you soon :-)

Dear Dawn,Thank you for your rating. Sorry to see that we only scored 3/5. Hope to have you back soon for a hopefully faultless stay.

Dear David, Thank you for a 5/5! See you back soon.

Dear David, Thank you for a 5/5! See you back soon.

Dear Jessica, I am sorry to see that we only scored 2/10. I hope you will give us another chance, so that we can show you that we are more than capable of delivering a 10/10 stay.

Hi Nicolas, Thank you for this lovely rating.See you back soon.

Dear Bryn,Thank you for your rating of 5/5. At the same time, also I am grateful for the constructive detail shared. See you back soon.

Dear Jessica,Thank you for a 10/10 rating. See you back soon.

Dear Russell, Very disappointing to see a 2/10. I am sorry that we let you down. I hope you will give us another chance, so that we can show you that we are more than capable of delivering a faultless stay.

Dear Rachel,Thank you for taking the time for sharing a rating on Hotels.comI am sorry to see that we didn't hit 10/10! Hope to have you back soon so that we can show you that we are more than capable of delivering a stay that is memorable for all the right reasons.

Dear Albert, Thank you for this lovely rating. See you back soon.

Dear Ben,Thank you for this fantastic rating! See you back soon.

Dear Moshfiqur,Thank you for your rating. I am sorry to see that on this occasion we didn't hit 10/10! Maybe next time?

Dear Darren,Thank you for your rating! See you back soon for more.

Dear Tomomi,Thank you for this lovely rating. See you soon for more.

Dear Guest, Thank you for this lovely note and for sharing it.See you soon for more.

Dear Frances, Thank you for this lovely note! See you back soon.

Dear Janet, Thank you for taking the time for leaving a rating following your stay. See you soon for another good stay.

Dear John,Thank for taking the time for leaving a rating following your stay. See you soon for another good one.

Dear Sheridan,Thank you for taking the time for leaving a review following your stay .I am sorry to see that that the bed was not to your liking! Obviously to some extent this is a personal preference, but regardless please accept my apologies on this. Hope to have you back soon.