ウォータースライド

チュラ ビスタ リゾート、トレードマーク コレクション バイ ウィンダムの口コミ

3.5 out of 5

口コミ

6.8
評価 10 - 1004 件の口コミ中 265 件が非常に良い" "
評価 8 - 1004 件の口コミ中 235 件が良い" "
評価 6 - 1004 件の口コミ中 204 件が普通" "
評価 4 - 1004 件の口コミ中 157 件が不満" "
評価 2 - 1004 件の口コミ中 143 件が非常に不満" "

6.8/10

清潔度

7.0/10

スタッフとサービス

7.0/10

設備とサービス

6.8/10

施設のコンディションと設備

7.2/10

環境への配慮

口コミ

4/10 (不満)

Carlos

気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Angela

Great time
2024 年 5 月に 2 泊滞在

8/10 (良い)

Judith

家族旅行
Bonita
2024 年 5 月に 2 泊滞在

8/10 (良い)

Lakesha、Kenosha

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Don’t like how all the buildings you have to walk or drive to the indoor water pool!
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

FRITZIE、Marshall

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Fritzie,It was such a pleasure to welcome you to Chula Vista Resort, Trademark Collection by Wyndham! We're thrilled you thoroughly enjoyed your recent experience. Thank you for your perfect rating, and we hope you return soon!Guest Services Team

4/10 (不満)

Robert、St. Joseph

気になった点 : 設備とサービス
Old! no shower curtain when I arrived
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Robert,Thank you for taking a moment to let us know about your experience. We are disappointed your expectations were not met during your recent visit. Please accept our sincere apologies for any concerns with the shower curtain or our hotel's condition. Your feedback is valuable, and we will use your comments to identify areas where we can improve. Again, thank you for your review, and we hope you will consider a return visit should your travels bring you back to Chula Vista.Guest Services Team

8/10 (良い)

Jose、Glen Ellyn

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is great
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 29 日)
Dear Jose,We're so glad you loved our property, and we thank you for your review. Please feel free to reach out and let us know if there's anything we can do to make your next stay a five-star visit, and we look forward to welcoming you back if you're in the area again.Guest Services Team

10/10 (非常に良い)

Kelsey

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a great place to stay! We came for Automotion and the price was reasonable for what we got. The waterpark is very nice. The food is great, and the staff were all very kind. We will definitely stay here again
2024 年 5 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Kelsey,Thank you so much for choosing to stay with us at Chula Vista Resort, Trademark Collection by Wyndham. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard. It's also great to read our delicious meals, and plentiful amenities were some of the highlights of your trip. The pleasure was all ours, and we hope to welcome you back in the future.Guest Services Team

8/10 (良い)

Elizabeth

良かった点 : 施設のコンディションと設備
2024 年 3 月に 1 泊滞在

6/10 (普通)

Scott、Colfax

家族旅行
Ok for a quick weekend. Way too expensive.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Scott,Thank you for your feedback. We regret that you did not find value in our accommodations, but we are glad you enjoyed your stay. We would appreciate another opportunity to provide you with the accommodations you expected and deserve.Guest Services Team

10/10 (非常に良い)

José

良かった点 : 清潔度、スタッフとサービス
I loved it ! Is always nice to go there
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear José,It was our pleasure to welcome you back to Chula Vista Resort, Trademark Collection by Wyndham. We're delighted to have earned your trust and praise! Our team is already looking forward to your next visit!Guest Services Team

2/10 (非常に不満)

lizbeth

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、施設のコンディションと設備
I was here 10 yrs ago and i was amazed by the entire hotel on cleanliness! The room we stayed at had hair in the bedsheets and pillows, mold in the bathroom ceiling, the carpet had sticky stains on it, and a 24” tv that did not work! I think this place should undergo a major renovation or a major deep clean at least. I would not stay here again, the price was not worth what we got.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Lizbeth,Thank you for your review. It's always a thrill to welcome back a valued guest; however, we regret your disappointment with your most recent stay. Rest assured, our prices are competitive for our area— though we'll be sure to share your feedback with our team to ensure our high standards of cleanliness are being met and to seize any opportunity to improve. That being said, we hope to deliver a fantastic overall value the next time you visit our property. Guest Services Team

10/10 (非常に良い)

Nancy

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My family and I had a great time there.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Nancy,Thank you for your short but sweet five-star review. We are delighted you enjoyed your time at Chula Vista Resort, Trademark Collection by Wyndham, and we look forward to welcoming you back again soon.Guest Services Team

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、設備とサービス
The hotel staff was very accommodating and the staff at the restaurant and bar located in the building near registration were very nice. Also, DONT MISS OUT on the breakfast buffet.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Jennifer,Thank you so much for choosing to stay with us at Chula Vista Resort, Trademark Collection by Wyndham. Impressing every guest with our exceptional service is always our top priority, so we're thrilled our commitment to this shone through during your visit. It's also great to read you were able to enjoy our delicious breakfast. The pleasure was all ours, and we hope you'll choose to visit us again in the future.Guest Services Team

10/10 (非常に良い)

Ernesto

Excellent stay for myself and my family.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Ernesto, We are delighted to hear that you and your family enjoyed your stay at Chula Vista Resort, Trademark Collection by Wyndham. It is our foremost goal to deliver exceptional service and ensure a comfortable stay for all our guests, and we are pleased that we could meet your expectations. Your five-star review is greatly appreciated and serves as a testament to our dedication.We eagerly anticipate the opportunity to welcome you back the next time you're in the area. Hosting you was truly a pleasure, and we look forward to exceeding your expectations once again.Guest Services Team

8/10 (良い)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The front lobby is under construction and the facility seems outdated. We definitely enjoyed our stay and will go back again.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Robert,Thank you for choosing to stay with us at Chula Vista Resort, Trademark Collection by Wyndham. While we're thrilled you enjoyed your overall experience, we're disappointed to learn we may have fallen short of expectations in some aspects. We're glad this didn't detract too much from your overall trip, and we'd be delighted to have you come back once our lobby is complete to see the stunning transformation we have planned. The pleasure was all ours, and we look forward to seeing you again soon.Guest Services Team

10/10 (非常に良い)

Theresa

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Jessica

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Liked they provided a kitchenette and fireplace.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Jessica,It's always a pleasure hearing from our guests. We're glad you enjoyed the kitchenette and fireplace, and we look forward to seeing you again at Chula Vista Resort, Trademark Collection by Wyndham!Guest Services Team

6/10 (普通)

Viktoriya

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
I liked everything, but will never ever come back. It’s is not safe out there. Me and my boyfriend checked in and we’re going to our car(it was around 4:30 pm, daylight. 5 adult men were walking past us and started shouting to us as we were walking, swearing and threatening my boyfriend. Next day me and my friend (both of us are in our 20’s) we’re walking alone in the tunnel that leads to water park. I believe it was 4 teens that were walking towards us. Started shouting inappropriate staff towards us. They were clearly younger. (Maybe 17/18) So if you are looking to go there, keep in mind to never walk anywhere alone, walk as a group if possible. Or don’t go there at all. I stayed at Grand Geneva resort before, less amenities, but much safer.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Viktoriya,Thank you for staying with us and letting us know about your experience. We are disappointed your visit was not as expected, and we apologize for any inconvenience. Safety is essential to us, and we hope you were able to report the incident. Our team is always willing to assist our guests with any concerns they may have. Thank you for your review, and if you have any additional questions or concerns, please do not hesitate to reach out to us.Guest Services Team

10/10 (非常に良い)

Ever

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fun weekend
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Ever,Thank you for your five-star review. We're glad to hear you had a fun weekend at Chula Vista Resort, Trademark Collection by Wyndham, and we hope to welcome you back soon.Guest Services Team

2/10 (非常に不満)

Shane

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s so old and dated water park also old and it was cold inside the water 💧 ark and water was cold !!
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Shane,It was a pleasure having you stay with us recently. However, we sincerely regret your disappointment with your visit. Our team is always working to offer the best services and facilities to our guests, so we appreciate your feedback on where we can improve. Thank you for notifying us of your experience, and we hope to welcome you back in the future to change your lasting impression. Guest Services Team

10/10 (非常に良い)

Gerta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great resort. Fun water park. Needs some TLC. Villas are great. Shower could use some work. But otherwise loved it. Definitely would recommend visiting.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Gerta,Thank you for choosing Chula Vista Resort, Trademark Collection by Wyndham! We're thrilled you had a great time at our resort and enjoyed the fun water park and villas. Your input regarding the need for improvements, particularly in the shower area, is valuable to us, and we'll take it into consideration as we strive to enhance our facilities. We appreciate your recommendation and look forward to welcoming you back for another enjoyable visit!Guest Services Team

10/10 (非常に良い)

Paris

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved it!!
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Paris,Thank you for taking the time to submit a review of your recent five-star stay at Chula Vista Resort, Trademark Collection by Wyndham. It was a pleasure to welcome you as our guest, and we’re elated that you had an exceptional stay with us. Our team is committed to providing high-quality service, and we would love to host you again in the near future!Guest Services Team

10/10 (非常に良い)

Sady

Perfect little getaway spot
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Sady,Thank you so much for choosing to stay with us at Chula Vista Resort, Trademark Collection by Wyndham. We are thrilled to learn you had such a pleasant stay, and we're proud to have earned your five-star review. We hope to see you again soon for another perfect little getaway. Guest Services Team

8/10 (良い)

Neil

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dry private and loved the Villa it was great for kids!
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you for choosing to stay with us at Chula Vista Resort, Trademark Collection by Wyndham. We pride ourselves on providing an excellent stay for our guests. Consequently, we are thrilled to hear we could deliver for you. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out.Guest Services Team

10/10 (非常に良い)

Paul、Freeport

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property needs to uodate there vending machines they have outdated products
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Paul,Thank you for taking the time to review us. We sincerely appreciate your feedback and it will be addressed with our team. Thank you for bringing this to our attention, and we hope to welcome you back in the future. Guest Services Team

10/10 (非常に良い)

Jose

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

4/10 (不満)

Adam

気になった点 : スタッフとサービス
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Eric

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Anatalia

2024 年 3 月に 1 泊滞在

8/10 (良い)

Lucia

2024 年 3 月に 2 泊滞在

4/10 (不満)

Ryan

小さなお子様連れの家族旅行
11am pre check in. Was supposed to get a text massage when room was ready and never received it at all. Issue with bathroom toilet as well.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Ryan,Thank you for your review. We regret to learn of the inconveniences that you experienced during your time with us and sincerely apologize. Your feedback will be shared with our team to ensure any necessary adjustments or repairs are made promptly and to prevent an instance such as this from occurring in the future. It is our hope that you will give us another chance to deliver a seamless experience worthy of a perfect rating. Guest Services Team

4/10 (不満)

Zach

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The staff was wonderful. The room itself was ok considering the price I expected more. The latch for our room was barely hanging on. The one toilet wasn't working properly. There were dishes in there that weren't clean. Lights that had gone out. The TV's had limited channels and all the TVs were different channels. One of the days of our stay the waterpark wasn't even open. The staff was the only good thing. It was not worth the trip.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Zach,We appreciate your feedback, and we're glad our friendly staff made you feel welcome. However, we apologize for any concerns about cleanliness and upkeep. Rest assured, we'll keep your comments in mind as we make changes. Should you be in the area again, please consider coming back to see us.

6/10 (普通)

murat、hoffman estates

2024 年 3 月に 2 泊滞在

2/10 (非常に不満)

Gary、Jacksonville

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Check in awful. Garden View = parking lot dumpster, balcony room over parking lot and slider only opens 1’. Old dates TV and tub. Room for $259 = $445 after adding taxes, fees and more fees. A true 2 star experience.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Gary,We're sorry to hear that you didn't have a good experience with us overall. Please accept our apologies for any disappointment in the view and accommodations you received, as we always want our guests to have the best experience possible. All of your comments will be discussed internally and we'll make improvements where necessary. Please consider giving us another chance soon; we know that we can impress you. Guest Services Team

4/10 (不満)

Marcus

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It needs major upgrades to the pool and facilities. Everything is old and outdated. Food and drinks over priced! Best place is the steakhouse.
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Marcus,Thank you for choosing to stay with us during your recent trip. We're disappointed to learn about your experience and offer our sincere apologies for any inconvenience you encountered while you were here. Your comments have been duly noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.Guest Services Team

10/10 (非常に良い)

Savanah

良かった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Jessica

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Ryan M

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice Family Time
2024 年 2 月に 2 泊滞在

8/10 (良い)

TIMOTHY、Woodstock

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great get away for the weekend when it’s cold out. Cheaper than the other indoor parks in the area and still good quality.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Timothy,It's always a pleasure hearing from our guests. We're glad you appreciated our affordable rates and that your overall stay was pleasant. The next time you're in the area, please come see us again.Guest Services Team

10/10 (非常に良い)

JACOB

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
great time for the kids
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Jacob,It's wonderful to hear that you and your kids had a great time with us overall! We trust that everything was in order for your stay. Please come back and join us again soon. Guest Services Team

8/10 (良い)

Samantha

家族旅行
良かった点 : スタッフとサービス
2024 年 2 月に 2 泊滞在

6/10 (普通)

Andrea

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
Early check in was awesome since we had a large group and young children who were tired from the drive. Hot tub in waterpark was out of order, was a big disappointment. Check in lady was very friendly.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Andrea,Thank you for taking the time to share your thoughts with our team. We are thrilled that our front desk team positively impacted your stay during check-in. We apologize for our hot tub being out of order; this is not common. Our team looks forward to welcoming you back for an even better experience. Guest Services Team

8/10 (良い)

Antonio

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Antonio,It's fantastic that you enjoyed your time with us at Chula Vista Resort, Trademark Collection by Wyndham. We would love to earn a five-star rating, so please come back for another great stay!Guest Services Team

8/10 (良い)

oracio

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在

8/10 (良い)

Joshua

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
6 star resort with 4 staff staff.
Most spectacular resort i have ever stayed at. Loved the trails that winded to new surprises around each corner. Spa is awsome for a treatment or a day pass. Worst part was bad food and service sub par at wigwam bar, but for bar with music a true 3 star. Some staff good some staff very poor. Looking forward coming back to enjoy the pool witch was one thing i was looking forward to enjoy.
2024 年 1 月に 2 泊滞在
General Manager からの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Joshua,Thank you so much for the kind words. We are so happy to know that we are the most spectacular resort you've ever stayed at and we appreciate you highlighting our wonderful spa. We'll keep your other comments in mind for the future and we hope you will join us again soon!Guest Services Team

4/10 (不満)

Emily

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
The place was has seen better days. Things are not maintained. I would not have specter the low quality of the rooms for the price.
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Emily, Thank you for your review. We regret to learn of your disappointment with your experience. Rest assured, our prices are competitive for our area— though we'll be sure to discuss your feedback with our internal team to seize any opportunity to improve. That being said, we hope to deliver a fantastic overall value the next time you visit our property. Guest Services Team

8/10 (良い)

Jaroslaw

2024 年 1 月に 1 泊滞在

8/10 (良い)

Nicole

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Birthday Condo
All I wanted to do was chill in a hot tub for my birthday, but the hot tub was empty and roped off. We had a jacuzzi in our room thank God, but still. Candy wrappers in our bed was pretty gross too. Other than that the condo was beautiful and we had a lot of fun. We'll be back!
2024 年 1 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 26 日)
Dear Nicole,Based on your rating, it appears you had a good time overall, and we're glad you enjoyed our lovely property. Please know that your feedback is valued, especially regarding our amenities and attention to cleanliness. We hope to welcome you back soon for a better, more seamless visit.Guest Services Team

10/10 (非常に良い)

Dana

2024 年 1 月に 1 泊滞在