Expedia and JH vacation condo mgt need to fix the communication between platforms. No key, no condo #, office was closed. After 2 calls a manager came by. Nice guy, but holy moly,
The whole process took an hour to resolve.
Elizabeth
2023 年 9 月に 4 泊滞在
4/10 (不満)
Grant
グループ旅行
2023 年 3 月 29 日
良かった点 : 設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
They place we booked had substantial water damage, and there where multiple buckets in the condo to collect any additional water that entered the place. Overall very poor quality. The vacation rental office had the opportunity to inform us of the issue before our stay so we had an opportunity to book different lodging but they never did. In addition, when the issue was brought up the receptionist was going to have the manager call me, I have followed up a number of different times and have not received a call.
Grant
2023 年 3 月に 2 泊滞在
4/10 (不満)
Grant
グループ旅行
2023 年 3 月 29 日
気になった点 : 清潔度、施設のコンディションと設備
I received a call a few days before our stay and was told that our room had some damage so they would be upgrading us to a different, larger room. I then called and spoke with the office the day of arrival to get check in instructions, no further issues where mentioned at this time. When we arrived for check-in to our upgraded larger room we found severe water damage, along with multiple buckets to catch any further leaks. Overall cleanliness of the room was below expectations. I spoke with the main office and expressed understanding that they could not have prevented the water leak, but it was evident they knew about the leak and they had multiple opportunities to inform us before our arrival of the issue and we could have found alternative lodging. I was told that further management would reach out as they understood there was a lack of communication on their side. It has been multiple days and I still have never received a call from anyone, even after reaching out a hand full of times. Overall very disappointed, our trip was during this areas "off-season" and there where multiple lodging options and we do not believe we should have paid full price for this condo when the condition was far from ideal. Had this management company let us know of the damage we could have easily found another place to stay in much better condition for the same price.
Grant
8/10 (良い)
Kelly
カップルで旅行
2023 年 2 月 26 日
良かった点 : 清潔度
気になった点 : 設備とサービス
Very Dated property but clean
Kelly
2023 年 2 月に 3 泊滞在
10/10 (非常に良い)
Donna、Wolcott
カップルで旅行
2022 年 10 月 2 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The Condo was fully furnished, the kitchen had everything that you could imagine. It was very homey!
Donna
2022 年 9 月に 2 泊滞在
6/10 (普通)
Grizel
カップルで旅行
2022 年 9 月 26 日
良かった点 : 清潔度、設備とサービス
The condo is centrally located. It had all the necessary bath and kitchen supplies. The layout and space is great. When checking in you go to a nearby management office to pick up the key. We saw moose crossing the backyard in the morning and that was very exciting. My only recommendation is that the condo needs updating. The carpet smells funky. Overall it was fine for our 2 night stay in Jackson.
Grizel
2022 年 9 月に 2 泊滞在
10/10 (非常に良い)
Kristi
家族旅行, グループ旅行
2022 年 9 月 24 日
良かった点 : 清潔度、客室の快適度
Kristi
2022 年 9 月に 2 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2022 年 9 月 20 日
気になった点 : 清潔度、客室の快適度
Don’t stay here…
Disappointing. The condo was very dusty setting off allergies. Condo in very poor condition, aesthetically. Communication with management was nonexistent even after leaving messages on voicemail, we were just lucky to catch the person in office when we finally found the office.