テラス / パティオ

ホテル バラスト ウィルミントン タペストリー コレクション バイ ヒルトンの口コミ

4 out of 5

口コミ

8.2

とても良い

評価 10 - 1005 件の口コミ中 480 件が非常に良い" "
評価 8 - 1005 件の口コミ中 238 件が良い" "
評価 6 - 1005 件の口コミ中 163 件が普通" "
評価 4 - 1005 件の口コミ中 72 件が不満" "
評価 2 - 1005 件の口コミ中 52 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

7.8/10

設備とサービス

8.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Yasuhiro

2022 年 6 月に 1 泊滞在
Assistant General Managerからの返信 (投稿日 : 2022 年 6 月 23 日)
Yasuhiro, thank you for being our guest and for your review. Our top priority is for you to have an enjoyable stay, and from your lovely rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hotel Ballast Wilmington, Tapestry Collection by Hilton, and we look forward to seeing you soon. Best Regards, David Perkins Assistant General Manager

4/10 (不満)

TANIA

家族旅行, グループ旅行
気になった点 : スタッフとサービス
Had to pay extra for parking. When eating at the restaurant for Mother’s Day, I noticed the sever giving out roses to all the mothers. My mother was missed. The bed nor towels were made or given daily, no complimentary water nor coffee in the lobby, got over charged in the restaurant.
2024 年 5 月に 6 泊滞在

6/10 (普通)

Julius

出張
A very average hotel. Front desk didn’t give me the whole talk about the amenities, check out time or even my room number when checking in. Just handed me my keys for my room and key for parking. Yes they charge for parking, and “incidentals” and another $20 after I checked out in the morning. These guys really need money bad to keep the hotel running u suppose.
2024 年 5 月に 1 泊滞在
Ron Sからの返信 (投稿日 : 2024 年 5 月 15 日)
We apologize for any troubles that took place

8/10 (良い)

Alexandra

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Hotel was very clean, and the king size bed was very comfortable. Easy and quick access to the riverwalk. Check in was easy and efficient, even though they were very busy and short staffed.
2024 年 5 月に 1 泊滞在
Ron Sからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you and value you!

8/10 (良い)

Veronica

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
I didn’t like that my room wasn’t ready when i arrived. Check in took over 20 minutes.
2024 年 5 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Veronica, We apologize for any inconvenience you experienced regarding the delay in your room readiness and the extended check-in time. Your feedback is appreciated, and we will share this matter with our team to enhance our efficiency and provide a smoother check-in for future guests. We appreciate your understanding and hope to welcome you back for a more seamless experience.Best Regards,Ronnie SalamehDirector of Operations

10/10 (非常に良い)

amanda、Shepherdsville

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed here for Queens Of The Stone Age show which was amazing!!!! Walking distance to Live Oak Bank Pavilion. Friendly staff. Wonderful shuttle drivers. Close to airport. Room was clean and felt safe. Will definitely stay again when visiting.
2024 年 5 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear amanda, We are thrilled to read that you enjoyed your stay at Hotel Ballast Wilmington, Tapestry Collection by Hilton. It's fantastic that you found our location convenient for attending the Queens Of The Stone Age show and appreciated our friendly staff and shuttle service. We are delighted that you felt safe and comfortable in your clean room. We look forward to welcoming you back on your next visit.Best Regards,Ronnie SalamehDirector of Operations

10/10 (非常に良い)

john

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice property on the river, great for walking and learning history of Wilmington. Valet nice and woman working desk was a super star.
2024 年 5 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear John, We are so pleased that we could deliver a great experience and that you found our property and location all to your liking! We are also glad that you loved our valet service and found our front desk staff helpful. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for choosing Hotel Ballast Wilmington, Tapestry Collection by Hilton, and for all of these kind words. We look forward to welcoming you back the next time you are in our area.Best Regards,Ronnie SalamehDirector of Operations

10/10 (非常に良い)

Susan E

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We were extremely happy with the service we received. The staff was friendly and helpful. The location is wonderful.
2024 年 5 月に 3 泊滞在
Ron Sからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you and we value you!

8/10 (良い)

Lisa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Older property, great location, staff wonderful, bar and restaurant top notch!!
2024 年 5 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Lisa, Thank you for taking the time to provide feedback about your stay at Hotel Ballast Wilmington, Tapestry Collection by Hilton. We are delighted that you loved our location and dedicated staff and could take advantage of our onsite amenities! We work hard to provide exceptional experiences for our guests, and your review means so much to us. We hope to have the pleasure of hosting you again soon.Best Regards,Ronnie SalamehDirector of Operations

10/10 (非常に良い)

Donna

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Conveniently located. Older hotel but very nice.
2024 年 5 月に 5 泊滞在
Ron Sからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you and we value you !

6/10 (普通)

Alicia

良かった点 : スタッフとサービス
2024 年 5 月に 2 泊滞在
Ron Sからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you and we value you

10/10 (非常に良い)

Elisha

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was great. Really perfect location. Big rooms. Nice staff. Cafe and restaurant on site. Will be my go-to. Only isue was internet was down for 24 hours, but I was told that's not the norm and was also offered a comp for a dinner at the restaurant. All in all, a pretty perfect place to stay.
2024 年 5 月に 2 泊滞在
Ron Sからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you and we greatly value your feedback

10/10 (非常に良い)

LYNN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Lynn, Your generous rating made our day! We are dedicated to providing every guest with a great experience at Hotel Ballast Wilmington, Tapestry Collection by Hilton, and we appreciate you taking the time to leave your feedback. We hope to see you soon.Best Regards,Ronnie SalamehDirector of Operations

10/10 (非常に良い)

Mandy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Mandy, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hotel Ballast Wilmington, Tapestry Collection by Hilton. We hope to see you again soon. Best Regards,Ronnie SalamehDirector of Operations

10/10 (非常に良い)

Leslie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff and clean hotel. Convenient location to shops and restaurants. Beautiful view of the waterfront.
2024 年 4 月に 1 泊滞在
Ron Sからの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you and value you

6/10 (普通)

Sharon

小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
Beautiful hotel & view of the river. Comfortable beds. Front desk staff were awesome. The valet staff were awesome. ($25 valet/$20self park/per day) No mini frige, coffee maker or microwave in room. No free coffee downstairs. The coffee bar attendant was a little hard to find when you need your coffee 1st thing in the AM. The bartender was missing for several minutes, then when he came back he didn’t greet me or smile. Unfriendly.
2024 年 4 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Sharon, We are glad to read you enjoyed the beautiful view, comfortable beds, and experienced excellent service from our front desk and valet staff. While we aim to provide a comfortable stay, we apologize for any inconvenience regarding amenities and service. Your feedback is valuable to us, and we will use it to improve our offerings. We appreciate your patronage and hope to welcome you back for an even better experience in the future.Best Regards,Ronnie SalamehDirector of Operations

10/10 (非常に良い)

Laura

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had the same assistant to check us in and out. I can’t remember her name but she was so sweet and helpful. The bed was so comfortable and the shower was great!! Perfect place to stay!!
2024 年 4 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Laura, We are delighted to read about your positive experience at Hotel Ballast Wilmington, Tapestry Collection by Hilton. It's fantastic that you found our staff sweet and helpful and enjoyed the comfortable bed and great shower. Thank you for choosing to stay with us, and we look forward to welcoming you back for another perfect stay.Best Regards,Ronnie SalamehDirector of Operations

2/10 (非常に不満)

Yamel

良かった点 : 清潔度
2024 年 4 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Yamel, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards, Ronnie SalamehDirector of Operations

10/10 (非常に良い)

Boyd

家族旅行, グループ旅行
良かった点 : 設備とサービス
Location and proximity to downtown attractions
2024 年 4 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Boyd, We are thrilled that you decided to stay at Hotel Ballast Wilmington, Tapestry Collection by Hilton, during your recent visit to the area. Your feedback has brought immense joy to our team. We are proud of our location, and we appreciate you highlighting it for other travelers to consider. We hope to have the pleasure of hosting you again soon.Best Regards, Ronnie SalamehDirector of Operations

2/10 (非常に不満)

Taylor

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Got to the hotel at 4pm for the listed check in time. Was told the room was not clean and would be ready in an hour. We come back an hour later and we are given our room and room keys. When we approached the room the door was cracked open and the room was still dirty. We went back to the front desk and they "upgraded" our room. We had dinner plans so we dropped our stuff off in the room and went to dinner. We explored downtown Wilmington a bit and returned to the room around 11pm. When we got back into the room we found out that not only was our shower not working, but the water in our room was not working at all. We couldn't use the sink, flush the toliet, or shower. With it being so late we decided to suck it up and deal with it, but we will definitely never return.
2024 年 4 月に 1 泊滞在
Ron Sからの返信 (投稿日 : 2024 年 4 月 24 日)
We apologize for this and we sincerely do care. We will be sharing this with our team for improvement purposes

10/10 (非常に良い)

Randall

2024 年 4 月に 2 泊滞在
Ron Sからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you and we value you!

10/10 (非常に良い)

Jon Craig

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel and town!
2024 年 4 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Jon Craig, We are delighted to read you enjoyed your stay at Hotel Ballast Wilmington, Tapestry Collection by Hilton. It's wonderful to know you had a positive experience both at our hotel and exploring the charming town of Wilmington. Thank you for your kind words, and we hope to welcome you back for another memorable visit soon. Best Regards, Ronnie SalamehDirector of Operations

10/10 (非常に良い)

peter

2024 年 4 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Peter, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Hotel Ballast Wilmington, Tapestry Collection by Hilton. Thank you again for your kind words. We look forward to welcoming you back in the future for another enjoyable stay.Best Regards,Ronnie SalamehDirector of Operations

4/10 (不満)

Judson

気になった点 : 施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Judson, We thank you for rating your stay. Please accept our apologies for any shortcomings you experienced during your time with us. We want every guest to have a seamless stay, and we regret falling short during your visit. We hope you will give us another chance so we can extend the exceptional hospitality you deserve.Best Regards, Ronnie SalamehDirector of Operations

8/10 (良い)

Rajna

2024 年 4 月に 1 泊滞在
Ron Basically, if you do credit or debit, it wouldからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you, and we value you

8/10 (良い)

Caroline

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean room. Restaurant was average. Salmon undercooked. Expensive prices for the food you received.
2024 年 4 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Caroline, We are delighted to read you found your room at Hotel Ballast Wilmington, Tapestry Collection by Hilton, very clean. While we are sorry to read about your experience at our restaurant, your feedback is valuable and will be shared with our team for improvement. We appreciate your review and hope to welcome you back for a more enjoyable dining experience.Best Regards, Ronnie SalamehDirector of Operations

10/10 (非常に良い)

Brendan、Durham

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and comfortable accommodations.
2024 年 4 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Brendan, We are delighted to read you enjoyed the great location and comfortable accommodations at Hotel Ballast Wilmington, Tapestry Collection by Hilton. Providing a convenient and cozy stay is our priority, and we are thrilled you had a positive experience with us. Thank you for your kind words, and we look forward to welcoming you back for another wonderful stay.Best Regards, Ronnie SalamehDirector of Operations

10/10 (非常に良い)

Marcia、St. Ignatius

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Marcia, We are thrilled you had an excellent stay at Hotel Ballast Wilmington, Tapestry Collection by Hilton, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards, Ronnie SalamehDirector of Operations

6/10 (普通)

Brooke

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
No fridge we had a room that was suppose to be a beautiful river view and it was a roof view, also rooms were small So disappointing They helped us out a lol appreciate that a lot!
2024 年 4 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Brooke, Thank you for your review of our hotel. We apologize for the disappointment regarding the room amenities and view. Your feedback is valuable, and we're glad our team could assist you during your stay. We understand your frustration and appreciate your understanding. Please know that we're continuously working to improve our guests' experience. We hope to have the opportunity to welcome you back for a more satisfying visit in the future.Best Regards, Ronnie SalamehDirector of Operations

10/10 (非常に良い)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is what I liked best about the property. Following that the staff were very cordial and helpful, and under a little stress. The least liked aspect is trying to call the hotel. The number listed for the property on most internet sites does not go to the hotel. I physically had to go to the property to change hotel reservations.
2024 年 4 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Robert, Thank you for being our guest and for your wonderful feedback! We are so pleased you had an excellent stay at Hotel Ballast Wilmington, Tapestry Collection by Hilton, and that you especially enjoyed exceptional service and our prime location. However, we apologize for any inconvenience with contacting us and appreciate your patience. Your input is valuable, and we look forward to welcoming you back for another great experience.Best Regards, Ronnie SalamehDirector of Operations

10/10 (非常に良い)

Robert、Decatur

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location in a beautiful city!
2024 年 3 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Robert, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Hotel Ballast Wilmington, Tapestry Collection by Hilton, and we look forward to your next stay.Best Regards, Ronnie SalamehDirector of Operations

10/10 (非常に良い)

Gabriella

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Gabriella, Thank you for the wonderful rating for Hotel Ballast Wilmington, Tapestry Collection by Hilton. We are delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards, Ronnie SalamehDirector of Operations

6/10 (普通)

Anna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our experience wasn't the best only because our room was right behind the elevator shaft and that is what we heard all night long. However, the management was very apologetic, and I mentioned that quite possibly that would be a great place to relocate the ice machine along with soda machines. The management was very apologetic and insisted we have a free breakfast and hopefully in the future we can revisit.
2024 年 4 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Anna, Thank you for sharing your experience. We apologize for any inconvenience caused by the noise. Your feedback about relocating the ice and soda machines is appreciated and will be taken into consideration for future improvements. We are glad our management was apologetic and accommodating, and we look forward to the opportunity to welcome you back for a more enjoyable stay.Best Regards, Ronnie SalamehDirector of Operations

8/10 (良い)

Kimberly

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great convenient location where we were able to walk to some great restaurants and shops. We loved the water views too.
2024 年 4 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Kimberly, We are thrilled you enjoyed your stay at Hotel Ballast Wilmington, Tapestry Collection by Hilton. Our prime location offers easy access to fantastic restaurants, shops, and stunning water views, enhancing your experience. Thank you for choosing to stay with us and for appreciating our convenient surroundings. We look forward to welcoming you back for another memorable visit soon.Best Regards, Ronnie SalamehDirector of Operations

2/10 (非常に不満)

Candis

2024 年 4 月に 2 泊滞在
Ron Sからの返信 (投稿日 : 2024 年 4 月 28 日)
We apologize as we truly care for our guests!

8/10 (良い)

Trevor

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We had a fantastic time at the hotel and the area. We stayed 2 nights and look forward to doing it again some day.
2024 年 4 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Trevor, We are thrilled to read you had a fantastic time at Hotel Ballast Wilmington, Tapestry Collection by Hilton. Thank you for choosing to stay with us and for your kind words. We are delighted you enjoyed your two-night stay, and we can't wait to welcome you back for another memorable experience in the future.Best Regards, Ronnie SalamehDirector of Operations

8/10 (良い)

Debbie

家族旅行
Location was great. Staff and services were excellent and made us feel special and welcomed
2024 年 4 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Debbie, We are delighted to read you enjoyed your stay at Hotel Ballast Wilmington, Tapestry Collection by Hilton. Thank you for highlighting our great location and excellent staff service. It was our pleasure to make you feel special and welcome. We look forward to welcoming you back for another fantastic experience in the future.Best Regards, Ronnie SalamehDirector of Operations

10/10 (非常に良い)

Nicholas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location
2024 年 3 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Nicholas, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Hotel Ballast Wilmington, Tapestry Collection by Hilton, and we look forward to your next stay.Best Regards, Ronnie SalamehDirector of Operations

6/10 (普通)

Laura

2024 年 3 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Laura, Thank you for taking the time to leave your rating. We take pride in providing exceptional accommodations; however, we regret if there were any issues that kept your visit from being perfect. We look forward to welcoming you back in the future and providing you with the flawless experience you deserve.Best Regards, Ronnie SalamehDirector of Operations

10/10 (非常に良い)

Tammy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and convenient. Area around hotel was very well lit where we felt safe walking in the area at night.
2024 年 3 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Tammy, We are thrilled to read you had a positive experience at Hotel Ballast Wilmington, Tapestry Collection by Hilton. Thank you for highlighting our cleanliness and convenient location. Ensuring our guests feel safe and comfortable is our priority. We appreciate your feedback and look forward to welcoming you back for another wonderful stay.Best Regards, Ronnie SalamehDirector of Operations

10/10 (非常に良い)

Chad、Mooresville

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay if in Wilmington NC
2024 年 3 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Chad, We are thrilled to read that you had a great stay in Hotel Ballast Wilmington, Tapestry Collection by Hilton. Thank you for choosing our hotel. We hope to have the pleasure of welcoming you back again in the future for another wonderful experience.Best Regards, Ronnie SalamehDirector of Operations

8/10 (良い)

Amber J.

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff is friendly, right by shops and some restaurants. The walls are a little thin and you can hear every door open and close and people in rooms around you. Overall good hotel for a stay in the area.
2024 年 3 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Amber J, We are delighted to read that you found the staff friendly at Hotel Ballast Wilmington, Tapestry Collection by Hilton. Our convenient location near shops and restaurants enhances the guest experience. While we regret any noise disturbances, we are glad you enjoyed your stay overall. Thank you for your positive feedback, and we hope to welcome you back soon.Best Regards, Ronnie SalamehDirector of Operations

10/10 (非常に良い)

Sarah、Cincinnati

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Anyone we talked to was accommodating. valet was only $5 more than self park so we did that and the gentleman who run the valet were incredibly nice and always had our car back very fast. We were able to check in early which helped a ton and the room was clean. We would absolutely go back.
2024 年 3 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Sarah, We are thrilled to read about your positive experience at Hotel Ballast Wilmington, Tapestry Collection by Hilton. Our accommodating staff and efficient valet service strive to make your stay seamless and enjoyable. We are delighted you found the early check-in helpful and enjoyed our clean rooms. Thank you for choosing us, and we can't wait to welcome you back for another wonderful stay.Best Regards,Ronnie SalamehDirector of Operations

10/10 (非常に良い)

Chuck

カップルで旅行
良かった点 : 施設のコンディションと設備
Everything was very convenient to the location, with a great variety of things to do
2024 年 3 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Chuck, We are delighted you found Hotel Ballast Wilmington, Tapestry Collection by Hilton, to be conveniently located with plenty of nearby activities. Providing our guests with a convenient and enjoyable experience is our top priority. Thank you for your positive feedback, and we look forward to welcoming you back for more memorable experiences in the future.Best Regards, Ronnie SalamehDirector of Operations

10/10 (非常に良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property’s location is convenient. The hotel’s restaurant served really good food with excellent service. All services were offered with efficiency and a smile. The property gives you a downtown ambiance with a down home feeling.
2024 年 3 月に 3 泊滞在
Ron Sからの返信 (投稿日 : 2024 年 3 月 30 日)
Thank you and we greatly value your feedback!

10/10 (非常に良い)

Jose

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Jose, Thanks for the outstanding rating. We are delighted your time at Hotel Ballast Wilmington, Tapestry Collection by Hilton was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Best Regards, Ronnie SalamehDirector of Operations

8/10 (良い)

Felicia、Wilmington

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was in convenient location.It was nicely decorated and the staff were exceptional allowing us to check-in early.The only negative for our room was that there was not a refrigerator.
2024 年 3 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Felicia, We are delighted you enjoyed your stay at Hotel Ballast Wilmington, Tapestry Collection by Hilton! Our convenient location and exceptional staff aim to provide a seamless experience. We appreciate your compliments on our decor and early check-in service. Your feedback regarding the refrigerator is duly noted. We hope to welcome you back for another enjoyable stay soon!Best Regards, Ronnie SalamehDirector of Operations

10/10 (非常に良い)

Peter、Wilmington

家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wilmington is cool small city The Hotel reflects the city. Great Hotel to stay.
2024 年 3 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Peter, We are thrilled you enjoyed your stay at Hotel Ballast Wilmington, Tapestry Collection by Hilton! As you rightly noted, Wilmington is a charming city, and we are proud to reflect its essence in our hotel. Thank you for your kind words, and we look forward to welcoming you back for another fantastic stay in the heart of Wilmington.Best Regards, Ronnie SalamehDirector of Operations

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is located within walking distance of anything a visitor could desire (dining, bars, shopping, tourist activities, etc.). It's also along the Riverwalk for a leisurely stroll. Parking is plentiful. The staff was helpful and friendly. We felt very safe at all times of day and night.
2024 年 3 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Michael, We are delighted to read you had a fantastic experience at Hotel Ballast Wilmington, Tapestry Collection by Hilton! Our prime location, along with plentiful parking and a safe environment, aims to provide guests with convenience and peace of mind. Thank you for your kind words about our staff, and we hope to welcome you back soon for another memorable stay!Best Regards, Ronnie SalamehDirector of Operations

10/10 (非常に良い)

Christopher、Amherst

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location was nice. Staff and onsite restaurant were great.
2024 年 3 月に 1 泊滞在
Director of Operationsからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Christopher, We are thrilled to read you enjoyed the nice location and excellent service at Hotel Ballast Wilmington, Tapestry Collection by Hilton! Our dedicated staff and onsite restaurant aim to provide a memorable experience for our guests. Thank you for your kind words, and we hope to welcome you back soon for another wonderful stay.Best Regards, Ronnie SalamehDirector of Operations