The elevator was broken. We had a room on the 3rd floor and their was no empty rooms. The stairwell was dirty and smelled of urine. Good point: I am 68 yrs old and Asa at the front desk carried our heaviest bag up for us.
We were put in a handicapped accessible room and not notified about before hand. The showers are uncomfortable to use and this one was not operating correctly.
The breakfast was edible but it was obvious that the coffee, juice and oatmeal were watered down.
Michael
2024 年 9 月に 1 泊滞在
8/10 (良い)
Staci
グループ旅行
2024 年 9 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pros:Check in was fast and easy. Staff was efficient and pleasant enough. Room was very big and clean. Beds were comfortable. AC worked well. Breakfast was well stocked and tasty. Convenient to shopping and walkable to restaurants. Plenty of parking close to hotel entrance.Cons: Pool was completely enclosed inside building and water was murky. Hot Tub did not work. Elevator out of order for months and no access for handicapped other than first floor. No outside space to sit.
Staci
2024 年 9 月に 2 泊滞在
10/10 (非常に良い)
Madelynn
2024 年 9 月 14 日
Madelynn
2024 年 8 月に 1 泊滞在
6/10 (普通)
lisa
家族旅行
2024 年 9 月 9 日
良かった点 : スタッフとサービス
The elevator was out and my cousin and I are both disabled, they put us on third floor and we walked up four flights of stairs we about didn't make it...I found ice on our floor all drinks were sold out. I managed to walk down two flights of stairs to second floor but no drink machine, only ice...very inconvenient, I don't drink city water but had no choice..we used the bathroom on first floor after breakfast, toilet was clogged with poop and stank so bad...service folks were courteous and breakfast was decent..
lisa
2024 年 9 月に 1 泊滞在
8/10 (良い)
Derick
2024 年 9 月 8 日
良かった点 : スタッフとサービス、施設のコンディションと設備
Good place to stay
Derick
2024 年 9 月に 2 泊滞在
8/10 (良い)
Linda
2024 年 9 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was fine. We just needed rest for couple of hours. We didn't use any of the amenities
Linda
2024 年 9 月に 1 泊滞在
10/10 (非常に良い)
Cindy
2024 年 9 月 5 日
良かった点 : 清潔度、スタッフとサービス
The elevator was out and we were on the 3rd floor. I have really bad knees so this was kinda difficult. I wish I had known this before booking!
Cindy
2024 年 9 月に 1 泊滞在
10/10 (非常に良い)
Tricia
2024 年 9 月 4 日
Tricia
2024 年 8 月に 1 泊滞在
6/10 (普通)
Julie
2024 年 9 月 3 日
気になった点 : 施設のコンディションと設備
Julie
2024 年 8 月に 2 泊滞在
6/10 (普通)
John
2024 年 8 月 28 日
気になった点 : スタッフとサービス、施設のコンディションと設備
Near the end of elevators, not working cleaning crew was overwhelmed with hot hill event going on
John
2024 年 8 月に 1 泊滞在
6/10 (普通)
Billy
2024 年 8 月 27 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Elevator was out
Billy
2024 年 8 月に 2 泊滞在
8/10 (良い)
blanca
2024 年 8 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean, staff very friendly, great breakfast.
blanca
2024 年 8 月に 1 泊滞在
6/10 (普通)
Andrew、Doagh
家族旅行
2024 年 8 月 13 日
良かった点 : スタッフとサービス
This property was ok for what we needed for one night. It does need updating and the AC was very noisy through the night, although it was cold. The beds were clean, but the carpets in the room and on the stairs were very well used and needed a deep clean.
Andrew
2024 年 8 月に 1 泊滞在
6/10 (普通)
Regina
ペット同伴の旅行, カップルで旅行
2024 年 8 月 5 日
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
It could be nice but the elevator was broken and we were placed in the room next to stairs and our dog was on guard all night long as people ran up and down the stairs.
Regina
2024 年 7 月に 1 泊滞在
6/10 (普通)
laura
家族旅行
2024 年 8 月 5 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
First off, the staff was very friendly and helpful. The beds were comfortable and the AC worked great! We enjoyed the sitting area just across from the check in counter. The downside...the elevator was broken our entire stay, the pool was dirty and the whirlpool did not work the entire stay. The fitness room is very lacking and tiny in size. Our room tv glitches so we were unable to watch anything but local channels. Overall our stay was average but not all that we paid for.
laura
2024 年 8 月に 2 泊滞在
4/10 (不満)
Patricia、Sugar Land
カップルで旅行
2024 年 8 月 2 日
気になった点 : 施設のコンディションと設備
Elevators not working, door to my room open , looked like someone had been on one of the bed .
Patricia
2024 年 8 月に 1 泊滞在
4/10 (不満)
Willy
2024 年 8 月 1 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Pictures are Very deceiving on this property from what you see online the pool Wasn’t working The bed not comfortable the property needs maintenance
Willy
2024 年 7 月に 1 泊滞在
6/10 (普通)
Christine
2024 年 7 月 31 日
気になった点 : 清潔度、スタッフとサービス
Bugs in the bathroom sink and the tub, Elevator was out of service, front desk at night was not helpful
Christine
2024 年 7 月に 1 泊滞在
8/10 (良い)
Mack
カップルで旅行
2024 年 7 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was nice and clean, the bed was very comfortable and breakfast was very good. We were disappointed that the elevator was not working because I have had a recent back surgery and it made it very difficult to go up the steep stairs even though we were only on the second floor. My husband had to carry all of our luggage cause I wasn't able to navigate it without holding a handrail. Other than that, we enjoyed our stay.
Mack
2024 年 7 月に 1 泊滞在
10/10 (非常に良い)
Eduardo
2024 年 7 月 14 日
Eduardo
2024 年 6 月に 1 泊滞在
6/10 (普通)
DONNA
家族旅行
2024 年 7 月 12 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The elevator did not work. We were on the 3rd floor. We could not cancel because we purchased non-refundable. If the property is not up to standard we should be able to cancel. That’s Expedia’s issue not the hotels. The staff was really helpful and even helped us carry our luggage up 3 flights of stairs.