外観

スーパー 8 バイ ウィンダム ポートランド メインの口コミ

2 out of 5

口コミ

6.2
評価 10 - 1000 件の口コミ中 175 件が非常に良い" "
評価 8 - 1000 件の口コミ中 235 件が良い" "
評価 6 - 1000 件の口コミ中 217 件が普通" "
評価 4 - 1000 件の口コミ中 182 件が不満" "
評価 2 - 1000 件の口コミ中 191 件が非常に不満" "

6.2/10

清潔度

7.2/10

スタッフとサービス

5.8/10

設備とサービス

5.6/10

施設のコンディションと設備

5.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Koichiro

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
フロントの対応含め良かったです
2022 年 6 月に 1 泊滞在

2/10 (非常に不満)

Stacey、Camillus

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
place looks decent online but seems to be a landing spot for homeless / transient population - defineatly long term living happening there.
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Christina

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The clerks checked someone into my room when we were staying there. On top of that, they wouldn’t refund me my hotel fees because they claim I did a no show when they gave my room away. I didn’t get my personal belongings or anything back. Very unprofessional and run down. I wouldn’t leave a piece of livestock in these rooms.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Jennifer

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were very friendly and helpful
2024 年 5 月に 1 泊滞在

6/10 (普通)

Martin

2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

PAUL

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff are excellent, very helpful. Convenient location.
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Dean

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Dingy. Staff looked messed up. Overbooked. No help. Stay Away.
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Kurt

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Thought about losing the 260 for 2 nights and going somewhere else but toughed it out. Would not stay ever again.
2024 年 5 月に 2 泊滞在

2/10 (非常に不満)

Lisa

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
My room on the second floor was clean (sheets, towels, and plenty of hot water); however the room floor was creaky and there was a lingering odor of unpleasantness. The entire place found use a serious remodel. I will not stay here ever again. .
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Edward

グループ旅行
気になった点 : 設備とサービス
The rooms and mattress were awful..one of the rooms had blood on the bathroom walls...3 times three different rooms ..no breakfast left in the morning...staff was eating though ..place was filthy. Won't recommend it to anyone...learned a valuable lesson....
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very friendly front desk staff
2024 年 5 月に 1 泊滞在

6/10 (普通)

Kyra

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス
The rooms were a bit musty and not as clean but it was to be expected given the price range we wanted to stay in. It’s convenient driving wise and has a few malls in the area. 15-20 mins away from old port. The staff was friendly and it’s a pretty quiet motel overall. The continental breakfast was decent. Mostly bagels, oatmeal, coffee, cold cereal, a few pastries, juice, yogurt, etc. no hot continental breakfast offered here. It’s good for an easy quick stay if you’re looking for somewhere cheap to enjoy Portland Maine and isn’t extremely nit picky about cleanliness. The pool is out of order at this location.
2024 年 5 月に 2 泊滞在
Mitch からの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for your response. We are trying to bring this hotel back to what it should be. It has been a challenge, but I must say that I am very proud of my staff and the hard efforts they are doing to make us a better hotel again. Sorry about the pool . It has been down since COVID. Not sure what is going to happen with that down the road;. Again thank you

2/10 (非常に不満)

william、West Whately

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I didn't likely anything about this hotel. Entrance door's were broken so that you could only go out them. Carpets were filthy. Pool was out of service. I got locked out of my room and had to go through 2 additional key cards before I could get into my room. The so called breakfast was tiney and disgusting. This place should be torn down.
2024 年 5 月に 2 泊滞在
Mitch からの返信 (投稿日 : 2024 年 5 月 6 日)
Sir, I apologize for your stay here not being what you wanted. I have just come on board here as of about 3ish weeks and trying to make differences to please our guest and hold our standards back up high. Again I do apologize and hope you will give us another try down the road.

2/10 (非常に不満)

james

2024 年 5 月に 1 泊滞在

6/10 (普通)

Patricia、Belfast

The carpet was disgusting, and I didn't want to walk on it. The check-in process was too long. However, a room for a one-night stay was more affordable than other motels in the area. There were homeless people living in the back of the property—a family living out of a tractor-trailer hitch.
2024 年 4 月に 1 泊滞在
Mitch からの返信 (投稿日 : 2024 年 5 月 2 日)
I am sorry your stay was not what you were expecting. I have been here 3 1/2 weeks and I am trying to get things cleaned up. Hopefully you will give us another try down the road. Again my apologies

2/10 (非常に不満)

Colleen

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was horriabe , no pool as stayed , no refrigerator in room as stayed , homeless people , smelled like pee . Barking dogs . Worst hotel ever .
2024 年 4 月に 1 泊滞在
Mitch からの返信 (投稿日 : 2024 年 5 月 2 日)
I am sorry your stay was not as expected. I am trying to get this cleaned up and hopefully you will give another try to make things better. Again my apologies

10/10 (非常に良い)

CRAIG

2024 年 3 月に 1 泊滞在

8/10 (良い)

INDINDA OLIVIER

家族旅行
All
2024 年 4 月に 1 泊滞在
Mitchからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you so much for your review. I am so pleased to hear my staff is providing the kind of service you deserve. Please come back and see us soon.

2/10 (非常に不満)

Mokhalad

気になった点 : 施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Mitch からの返信 (投稿日 : 2024 年 4 月 28 日)
I do apologize for your stay not being what you had hoped. If you could share with me some of the things that were wrong I will do my best to fix them. Again I am so sorry.

10/10 (非常に良い)

tony

2024 年 4 月に 2 泊滞在

8/10 (良い)

Genera

良かった点 : スタッフとサービス
2024 年 4 月に 5 泊滞在
Mitchからの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you so much for your review. It pleased me so much that my staff made your response what it was. Please come see us again soon.

8/10 (良い)

Allison

良かった点 : スタッフとサービス
2024 年 4 月に 1 泊滞在
Mitch からの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you so much for our Review. It is nice to see these come through, especially after only being her 2 weeks and getting a lot of changes done. It is nice to see the reviews turn around also. We look forward to seeing you again. Thank you Sincerely, Mikel Davis General Manager Super 8 Westbrook

2/10 (非常に不満)

Debbie

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Booked a non smoking room. Had to sign a waiver to say we would not smoke in the room, which was ironic as the room reeked of cigarette smoke. I had to go out and buy room deodorizing spray. The hallway also reeked of cigarette smoke.
2024 年 4 月に 1 泊滞在
Mitch からの返信 (投稿日 : 2024 年 4 月 16 日)
I am sorry for the inconvenience you experienced while you stayed with us. As the new Operations Manager I will address my staff and can only hope you would give us another chance. We are going through some changes for the better and hope you get the chance to visit and see them next time.

10/10 (非常に良い)

Crystal

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Mitchからの返信 (投稿日 : 2024 年 4 月 11 日)
Good morning, I would like to tell you how it made my day to come in and see an excellent review from you. I am the new Operations manager here at Super 8 and in just my first week, this makes me know that my staff is doing everything they should to make our guest happy. Thank you. We look forward to seeing you again. Sincerely, Operations Manager Super 8

4/10 (不満)

Pamela、Jupiter

気になった点 : 施設のコンディションと設備
It was noisy, people knocking on my door in the middle of the night, outside doors not secured, carpet in the hallways are a trip hazard, rubber on stairs is coming apart in places creating a trip hazard, there is mold around the tub, and the tub could use a grab bar (even a suction cup type bar would suffice).
2024 年 4 月に 4 泊滞在
Mitchからの返信 (投稿日 : 2024 年 4 月 16 日)
I apologize for the trouble you had while staying with us. As I am the new Operations manager, I will address these issues with my staff and hope you would give us another chance.

10/10 (非常に良い)

Michael

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy and fast check-in with helpful and cheerful check-in staff. Lots of parking even tho' No Vacancy. Vending machines available. Room windows open (a necessity for me these days).
2024 年 4 月に 1 泊滞在
Jason R. Gerard - Regional Director of Operationsからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you so much for sharing your experience with us. We appreciate it. Safe Travels

2/10 (非常に不満)

Robert

2024 年 4 月に 1 泊滞在
Mitch からの返信 (投稿日 : 2024 年 4 月 28 日)
I am very sorry your stay with us was not an enjoyable one. If you can please let me know where we can improve I would love to change your response to a 5 the next time. Thank you

2/10 (非常に不満)

Geoff

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is infested with bed bugs. The hallways and common areas smelled of smoke which we believe is due to the habits of the staff. The smoke smell travelled into our room on several occasions. The sounds of the rooms above and in the hallways could be clearly heard from inside our room.
2024 年 3 月に 3 泊滞在
Jason R. Gerard - Regional Director of Operations.からの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for sharing your recent experience with us. There are no bed bugs in this building, the property has been clear by an outside pest control contractor. I apologize that your experience did not meet your expectation.

6/10 (普通)

James、Berlin

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We were there merely hours because of an early flight the next morn. For that purpose, it worked. However,there is a drop ceiling in the bathroom which creeped out my significant other. And, one of those panels showed evidence of an H2O stain. There were chips taken out of the toilet lid, the dresser and the desk. The bed sagged significantly on the right side. The person at the front desk checking me in was talking to her co-worker nearly the entire time, like I was not there.She told me it was a no smoking facility. Either that is not enforced or it was a smoking property for years and the smell remains, but it smelle A LOT of marinuana and tobacco.
2024 年 3 月に 1 泊滞在
Jason R. Gerard - Regional Director of Operationsからの返信 (投稿日 : 2024 年 3 月 24 日)
Thank you so much for your feedback. We really appreciate it. We are sorry that your experience did not meet your expectations. Safe Travels.

4/10 (不満)

Albert

気になった点 : スタッフとサービス、施設のコンディションと設備
There is no microwave or mini fridge in the room and even after prepaying need a credit card for them to do a $100 dollar hold until after housekeeping has checked the room
2024 年 3 月に 1 泊滞在
Jason R. Gerard - Regional Director of Operationsからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you so much for your feedback. Credit cards are required for check as with most hotels and motels. I am sorry if there was confusion on that. Thak you again. Safe Travels.

10/10 (非常に良い)

Jashandeep

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Jason R. Gerard - Regional Director of Operationsからの返信 (投稿日 : 2024 年 3 月 15 日)
Thank you so much for your high marks about your recent experience with us. We really appreciate it. Safe Travels

2/10 (非常に不満)

Michael

2024 年 3 月に 1 泊滞在
Jason R. Gerard - Regional Director of Operationsからの返信 (投稿日 : 2024 年 4 月 3 日)
I am sorry that you are feeling this way about your experience. We would love to learn more. Safe Travels

2/10 (非常に不満)

Julianne

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
When I went in the room it was smelly and there was something on it that the cleaner could not get off. I would not recommend them at all. When I tried to cancel after being there for 10mins the front desk girl Emma said it wouldnt be a problem but then she called her manager said I couldnt cancel. Very unsatisfied.
2024 年 3 月に 1 泊滞在
Jason R. Gerard - Regional Director of Operationsからの返信 (投稿日 : 2024 年 3 月 12 日)
Thank you for sharing your recent experience with us. I am sorry that your experience did not meet your expectations. I have shared your comments with the property leadership for review. Safe Travels.

10/10 (非常に良い)

Kern

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Was ok
2024 年 2 月に 1 泊滞在
Jason R. Gerard - Regional Director of Operationsからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you so much for taking the time to rate your recent experience with. We would always love to learn more about your experience. Thank you again, and safe travels.

2/10 (非常に不満)

Allyssa

2024 年 2 月に 1 泊滞在
Jason R. Gerard - Regional Director of Operationsからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for rating your recent experience with us. I am sorry that your experience did not meet your expectations. We would love to learn more. Safe Travels

8/10 (良い)

Melissa

ペット同伴の旅行, 家族旅行
Our first room had a very unsafe door, easily accessible with a card to the latch as someone broke the door jam but front desk quickly got us into another room
2024 年 2 月に 1 泊滞在
Jason R. Gerard - Regional Director of Operationsからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you so much for sharing your recent experience with us. I am so sorry about your experience with the door. I have shared your comments with property Maintenance. Safe Travels

10/10 (非常に良い)

Ranieri、Ayer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Jason R. Gerard - Regional Director of Operationsからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you so much for rating your recent experience with us. We really appreciate you. Safe Travels.

10/10 (非常に良い)

owen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice lobby with good people. Rooms very clean and quite
2023 年 12 月に 1 泊滞在
Jason R. Gerard - Regional Director of Operationsからの返信 (投稿日 : 2024 年 2 月 13 日)
We are glad to hear that you enjoyed your experience with us. Please visit again soon. Safe Travels

10/10 (非常に良い)

Henock

2023 年 12 月に 4 泊滞在
Jason R. Gerard - Regional Director of Operations.からの返信 (投稿日 : 2024 年 2 月 1 日)
Thank you for taking the time to review your experience. Please visit again soon.

10/10 (非常に良い)

Henock

2023 年 12 月に 4 泊滞在
CJ Patelからの返信 (投稿日 : 2023 年 12 月 25 日)
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 (非常に良い)

CRAIG

2023 年 12 月に 1 泊滞在
CJ Patelからの返信 (投稿日 : 2023 年 12 月 22 日)
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 (良い)

JOHN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Jason R. Gerard - Regional Director of Operationsからの返信 (投稿日 : 2024 年 2 月 5 日)
Thank you so much for choosing to stay with us. We appreciate your taking the time to rate your experience. Safe Travels.

8/10 (良い)

Kevin

2023 年 12 月に 1 泊滞在
CJ Patelからの返信 (投稿日 : 2023 年 12 月 18 日)
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 (非常に不満)

Rebecca

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I’m not a negative person. Usually look on the bright side of things … but oh boy. I think this hotel also houses permanent occupants, or so it seemed when walking to the room. The floor was dirty and smelly. We purchased a sachet kind of thing and sprinkled it in our room. The box springs were filthy … god only knows what those stains were.
Jason R. Gerard - Regional Director of Operationsからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you so much for sharing your recent experience with us. I am sorry that your experience did not meet your expectations. Safe Travels

8/10 (良い)

Lawrence

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great staff the surprise of no fridge or microwave in some rooms.
Jason R. Gerard - Regional Director of Operationsからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for sharing your recent experience with us. We appreciate you. Visit again soon. Safe Travels.

8/10 (良い)

Janet

2023 年 11 月に 1 泊滞在
CJ Patelからの返信 (投稿日 : 2023 年 12 月 22 日)
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 (良い)

Jeffrey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
CJ Patelからの返信 (投稿日 : 2023 年 12 月 4 日)
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 (非常に良い)

Jenry

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2023 年 11 月に 2 泊滞在
CJ Patelからの返信 (投稿日 : 2023 年 12 月 4 日)
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 (非常に良い)

Jar Jane

ペット同伴の旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Along the highway
2023 年 11 月に 2 泊滞在
CJ Patelからの返信 (投稿日 : 2023 年 12 月 4 日)
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 (不満)

Edwin

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
At least the rooms were pretty clean but of course no cleaning service. TV never worked. Pool completely out of commission and been so for months. hall carpeting very dirty. bathroom door was splintered and broken (Rm 143) Walls paper thin and people talking, arguing late into night. Whiff of marijuana as walked down the hall. Must have been at least 3 dogs on the floor & they all barked. It seems the property has been taken over as low income long term housing or homeless shelter. Won’t be back!!!!
2023 年 11 月に 3 泊滞在
CJ Patelからの返信 (投稿日 : 2023 年 11 月 27 日)
Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.