Find all hotels by Hersha Hospitality in Central Park West, NY

"This is a very convenient location for tourist attractions. Times Square is right when you step out. The staff at the hotel were also very helpful and clean. I will recommend."

"We stay here every time we’re in NYC. Love it. The breakfast vouchers are helpful as well. We’re not ones to stay in the room much when we’re on vacation so we don’t require much"

"Tiny room but very clean. Staff were not attentive at all. Charged for water stand without providing coffee or cappuccino at all. Best location for NYFW Sony Hall and great live music! "

"When we arrived in our room it was 79°. We could not get the air to work and it was apparent at least the cleaning staff was aware because the windows were open. We let the front desk staff know, and the assured us it would be fixed once we returned from dinner. Once we returned, the room temperature was unchanged. We requested a new room and were told the hotel was sold out and we had no options. All we could do is sleep with the windows open. Beyond this- the room was dirty- like food in the air conditioning vents, corners of the floor uncleaned, marks on the walls, damage to the furniture. The bunk beds were not well supported. The next morning after having a terrible night trying to sleep we again requested a new room. They did allow us to move to a room with working air that was in slightly better shape, however it had questionable installation of the air conditioning units with toilet paper stuffed in the wall. The location was great, but the quality of the hotel was terrible. "

"Our stay was wonderful! Perfectly situated in the theater district just a black away from the hustle and bustle of Times Square. Perfect location! The staff was so wonderful. Cindy kept our rooms sparkling clean and was so nice and helpful! She was so accommodating and made it feel like we were staying at a 5 star resort the way she treated us. "

"Overall, this was a really disappointing experience. The lobby itself is beautiful and has a great ambience, and the staff were polite. The rooms were clean and the basic amenities were fine. However, the biggest issue was that the hotel did not deliver what was advertised on Expedia. The room we received looked much older and more worn than the photos online and was definitely not in the same condition that was promised. We also specifically booked a suite with queen beds, but when we arrived we were given two double beds instead. When we brought this up, the hotel did not accommodate us and still charged the same price we originally paid, saying it wasn’t their problem since the booking was through Expedia. Another major downside was the parking. Because the garage is connected to the hotel, it costs $52 per day. If you take your car out during the day and need to re-enter, you are charged another $52. That’s in U.S. dollars, which makes it even more expensive for international travelers once conversion rates are considered. Overall, while the lobby and staff were nice, the room quality and the lack of flexibility with the booking made the stay not worth the price. I would not recommend staying here if you’re expecting the rooms to match the photos online."

"Does the job for a bed and that's it, but clean tidy and safe"

"Lovely stay"

"Very happy and pleased with RUI plaza Times Square. Staff was very polite and accommodating. Breakfast buffet is included. Excellent food and selections. Their Fashion Bar runs a happy hour daily from 4:00 until 8:00. PM. "