テラス / パティオ

ウエスト・パームビーチ・マリオットの口コミ

3.5 out of 5
ウエスト・パームビーチ・マリオット
1001 Okeechobee Blvd, West Palm Beach, FL

口コミ

8.2

とても良い

評価 10 - 897 件の口コミ中 403 件が非常に良い" "
評価 8 - 897 件の口コミ中 294 件が良い" "
評価 6 - 897 件の口コミ中 115 件が普通" "
評価 4 - 897 件の口コミ中 45 件が不満" "
評価 2 - 897 件の口コミ中 40 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

7.6/10

設備とサービス

8.2/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

8/10 (良い)

Yoshiki

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス
古いホテルですが、それぞれの設備は新しいものに変わっています。
2023 年 6 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 6 月 17 日)
Good day Yoshiki,We're happy to receive a high rating. We trust that everything was in order for your stay and we hope you'll join us again soon. Sincerely,The West Palm Beach Marriott Management Team

8/10 (良い)

Traveliko、東京

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
空港&ダウンタウンに近いトロピカルなホテル
空港へもダウンタウンへも近く、シャトルバスで移動でき、とても便利でした。 ホテルは広いロビーにオシャレなソファでくつろぐことができ、また中庭のソファでも 日光浴ができ、リラックスできて開放的でした。 ロビーにフルーツ入りのお水が用意されていて、フロリダ!を感じたのが懐かしく思い出されます。
2017 年 12 月に 12 泊滞在
Audrey Lopezからの返信 (投稿日 : 2018 年 1 月 30 日)
I will try my best to communicate with in Japanese. どうもありがとうございました Dōmo arigatōgozaimashita Konbannwa. Onamae wa Audrey Lopez des

8/10 (良い)

ベテラン海外トラベラー、Kyoto

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
価格から言うと最低限のサービス
部屋はきれいでフロントの対応もよい、駐車場が無料など全体的には合格。隣の部屋でパーティーをしていてうるさかった時の対応もOK。最初の部屋は換気扇の音がうるさく翌日変更してもらった。バスローブを忘れるなど細やかさは今一。両替のサービスがないのはマイナス。郊外にあり、ダウンタウンまで徒歩10分かホテルのシャトルバスを使わないといけないのは不便。レンタカーを借りていないと何かと不便な立地。いずれにしろ、パームビーチを楽しむには車は必須。

2/10 (非常に不満)

KAO、東京都

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
火災通報
16日の早朝、火災報知器のベルで目が覚めたが、館内放送もなくフロントの電話も通じず、フロアーにスタッフの姿も見えなかった。非常階段から駐車場に全員非難した。幸い大事には至らず9時ごろには、部屋に戻れたが、本当に火災だった場合にスタッフも誘導せず、マリオットホテルとしてのフラグにをあげるには、あまりにもpoorなサービスだと思った。 非難時に携帯電話を落としてしまって、セキュリティにフロントから連絡してもらったが、見つからずやむなく帰国。フロントに連絡先を残してきたが、未だ何の連絡も受けていない。警察を呼んで紛失届けを出したいと伝えたところ、できないので、ホテルマネージャーが変わりに証明書を書くと書いてはくれたものの公的書面ではないので、帰国後、保険対象にはならなかった。 友人の部屋は、バスルームのドアが開かなくなりフロントがドライバーでこじ開けた。 2人だからこのままドアーを開けたまま使って欲しいとのことで、クレームを言ってやっと部屋を変えてもらった状況。 やはり、マリオットだと思って予約を取ったが、今まで利用した中で一番ひどかった。

6/10 (普通)

Mark

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
Water damage by our room slippery floors because of this and fans outside our room. Concerns about mold
2024 年 5 月に 1 泊滞在
Director of Front Officeからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Mark,  Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. We understand how important a well-maintained environment is for our guests. We will address these concerns, and we sincerely thank you for bringing this to our attention. We hope to have another chance to show you the outstanding, seamless stay you deserve and that we are known for providing. Warm Regards,Jeffrey TennerDirector of Front Office

10/10 (非常に良い)

Bev

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was close to PBI - unfortunately the shuttle didn't start till 6 am but Uber was reliable and on time. We enjoyed our room and the bar area for a light snack.
2024 年 4 月に 1 泊滞在
Director of Front Officeからの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Bev, We are delighted you chose to stay with us at West Palm Beach Marriott. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We look forward to welcoming you back for another pleasant visit soon.Warm Regards, Jeffrey Tenner, Director of Front Office

10/10 (非常に良い)

Dania

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room had a slight musty smell, otherwise good.
2024 年 4 月に 1 泊滞在

4/10 (不満)

John

良かった点 : スタッフとサービス、施設のコンディションと設備
No notification of charge for parking.
2024 年 4 月に 2 泊滞在
Director of Front Office   からの返信 (投稿日 : 2024 年 4 月 19 日)
Dear John, Thank you for sharing your feedback with us. We regret to learn that your recent experience fell short of your expectations. Transparency is paramount to us, and we make every effort to communicate all charges, including parking fees, clearly on our website for guests to review before booking. We appreciate your input and hope you had a pleasant overall stay. Thank you again for being our guest. We wish you all the best. Warm Regards, Jeffrey Tenner, Director of Front Office

8/10 (良い)

Jeronimo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient and well located.
2024 年 4 月に 1 泊滞在
Director of Front Officeからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Jeronimo, Thank you for including West Palm Beach Marriott in your travel plans. We are pleased that you enjoyed our convenient location and that we were perfectly situated near everything that you planned to see and do during your visit. Your satisfaction brings us great joy, and we appreciate you sharing your experience for the benefit of future guests. It was a pleasure hosting you, and we look forward to welcoming you back for another enjoyable stay.Warm Regards, Jeffrey Tenner, Director of Front Office

8/10 (良い)

Shelley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Enjoyed our stay
2024 年 4 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : スタッフとサービス、施設のコンディションと設備
Disappointing service
In town for an event for my athlete. I wanted to get her good at their bistro, I was walked by multiple times by an oblivious employee who didn’t bother to recognize new customers. Sign says seat yourself. I also walked to the bar for attention, completely ignored like they overwhelmed with their meager bar. I knew it was time to leave as we would never get good. Called once we arrived to the room report our air was not cooling. The service agent gave suggestions to get it working again, saying they were very full today. I did make attempts. We left for a meal. Returned to air still not working. I called again and they verified I called prior and then said they would send someone up. I waited two hours and no one came. I was unable to leave my room because I was waiting. At this point I had lost my faith in them. I continued to play spurn with the air myself and got it to finally turn the fan on and cooling around 11:45. It’s florida, pretty disappointed with my stay. I mentioned it at checkout, and was given condolences by a friendly gentleman however no offer of credit or how to make my stay any better. Would not return for future athlete events in the area.
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Ken

気になった点 : 清潔度、スタッフとサービス
Staff was rude and abusive Did not service room
2024 年 2 月に 5 泊滞在
Director of Front Officeからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Ken, Thank you for evaluating your recent stay with us. We sincerely apologize for the behavior of our associates and the service concerns during your visit. We will share your issues with the appropriate individuals to ensure a better guest experience in the future. Thank you again; we hope you will reconsider another visit so we can show you the hospitality you deserve.Warm Regards,Jeffrey TennerDirector of Front Office

6/10 (普通)

Larry、Cherokee Ridge AL

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Quiet and convenient. No heat and refrigerator did not work. Rooms showed alot of wear and tare. Several attempts to fix but no results. I feel I did not get my $400. worth of stay.
2024 年 2 月に 1 泊滞在
Director of Front Officeからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Larry, Thank you for taking the time to review your stay. We are extremely sorry for the inconvenience you had with your room and that you felt it needed updating. We will share your comments with the appropriate individuals for our future plans. We also apologize for the maintenance issues you faced and will be addressed to them. We understand your frustration and are grateful for your patience. We hope you will give us another opportunity to provide you with the flawless hospitality we are known for.Warm Regards,Jeffrey TennerDirector of Front Office

6/10 (普通)

cynthia

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Great, impeccable staff. However, facilities need an upgrade
2024 年 1 月に 2 泊滞在
Director of Front Office からの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Cynthia, We appreciate you being our guest and sharing your observations. We are pleased to read that you enjoyed your stay with us and the service delivered by our associates. Your comments regarding the room updates have been noted, and we are pleased to share that a revitalization project is scheduled for this year. This remodel is part of our ongoing commitment to providing our guests with an inspiring and contemporary experience. We hope you will consider staying with us again to see the improvements firsthand.Warm Regards, Jeffrey Tenner Director of Front Office

10/10 (非常に良い)

John

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

4/10 (不満)

Alberto

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
This could be a good hotel, the price/quality is not there. It is very old...
2024 年 1 月に 2 泊滞在
Director of Front Officeからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Alberto, Thank you for choosing our hotel for your recent stay. We regret that you were disappointed with the rate of your visit. Many guests see us as a good value, and we work to keep our pricing competitive with other hotels in the area. It was our pleasure hosting you, and we hope you will choose to stay with us again on a future visit to West Palm Beach.Warm Regards,Jeffrey TennerDirector of Front Office

6/10 (普通)

Amani

グループ旅行
気になった点 : 清潔度
I liked the service of the bistro. I didn’t like the lack of cleanliness, the very old gym equipment and absence of renovation of the bathrooms at least.
2024 年 1 月に 3 泊滞在
Director of Front Office からの返信 (投稿日 : 2024 年 1 月 28 日)
Dear Amani, It was a pleasure having you stay with us. We are glad you enjoyed most of your visit and your time at the Bistro Ten Zero One. However, we apologize for the cleanliness issues you experienced and that you did not appreciate certain aspects of your accommodations and fitness center. Your constructive feedback will be shared with the appropriate teams for a better guest experience in the future. We hope to have another chance to provide a better experience on your next visit. Warm Regards,Jeffrey TennerDirector of Front Office

4/10 (不満)

Haewon Helen

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The hotel is dated and not very clean. The front desk was nice though.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Leslie

良かった点 : 清潔度、客室の快適度
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Carole

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not good!
Room was falling apart! Construction paper on window-didn’t tell us!! Hook falling off in bathroom! Closets are ridiculously small!
2023 年 12 月に 5 泊滞在

10/10 (非常に良い)

Estefania、West Palm Beach

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
fees were confusing
2023 年 12 月に 1 泊滞在

8/10 (良い)

Renee

2023 年 12 月に 4 泊滞在
Director of Front Officeからの返信 (投稿日 : 2024 年 1 月 20 日)
Dear Renee, We are happy you chose West Palm Beach Marriott for your recent visit. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Warm Regards,Jeffrey TennerDirector of Front Office

10/10 (非常に良い)

YULAN

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Jessica

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel, walking distance from theater & shops. A little disappointed that WiFi wasn’t included.
2023 年 12 月に 7 泊滞在

10/10 (非常に良い)

Wolvynz

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good place but i wasn't ok with the parking' fee
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

william

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
I drove from the panhandle of Florida and chose this hotel for its convenience to catch an early flight. I woke up to a shower that would not drain and full of two inches of dirty water. Being in a rush to catch a flight I did not have time for the maintenance staff to come and look at it. What a waste of money. Staff were very nice.
2023 年 12 月に 1 泊滞在

8/10 (良い)

Christin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Michael

2023 年 12 月に 1 泊滞在

8/10 (良い)

Hugh

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

6/10 (普通)

Elizabet、boca raton

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The hotel was clean, in good area and at most very friendly. The room service was horrible on both time we ordered.
2023 年 12 月に 2 泊滞在

6/10 (普通)

Kathleen

出張
良かった点 : スタッフとサービス
Very ttired hotel
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Gislaine

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在

2/10 (非常に不満)

Philip

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Inconvenient and unpleasant neighborhood. No assistance checking in. Broken television in first room. Moved to another room with a leaky faucet that kept us up all night, and engineering could not repair.. Inexperienced front desk. Dilapidated property. Very expensive for the quality.
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Robert John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ive been staying here for over 6 years. They don't charge for parking and very conveniente to I 95 and the beaches.
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not walking distance to downtown.
2023 年 12 月に 1 泊滞在

6/10 (普通)

Mitchell

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Comfortable, but could use some investment
Hotel seems a little long in the tooth for a Marriott. Drop ceilings in the bath make it seem old, in need of an update. Location is a little isolating for walks. Food and bar service was good, can recommend the hotel restaurant. Pool was nice, comfortable place to hang out, except for road noise.
2023 年 11 月に 3 泊滞在

10/10 (非常に良い)

Daniel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone was extremely friendly and everything was extremely clean. Bar had great food and drinks.
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 29 日)
Good day Daniel,Your kind words are much appreciated. It's delightful to hear that our friendly team members and clean accommodations helped make your visit that much better. Thank you so much for the review, and we hope to see you again soon. Sincerely,The West Palm Beach Marriott Management Team

4/10 (不満)

Seana

2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Michael、Somers Point

2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
One Night Stay
We love it. Super friendly. Clean. Definitely book again.
2023 年 10 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 30 日)
Good day Jennifer,Thank you so much for the high rating. We're delighted to know that our clean accommodations and friendly service impressed you during your visit. We can't wait to host you again soon!Sincerely,The West Palm Beach Marriott Management Team

2/10 (非常に不満)

Ramiro

2023 年 10 月に 2 泊滞在

8/10 (良い)

Ram

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay and enjoy a vacation or even spend a weekend. The bathroom although good needs some improvement, such as at least one or two hooks to hang your shorts, towel etc. Staff is super help!!!
2023 年 10 月に 7 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 17 日)
Good day, Ram,It's good to hear you enjoyed our friendly staff and had an overall comfortable stay with us. We're grateful to call you our valued guest, and we cannot wait to welcome you back for a better experience.Sincerely,The West Palm Beach Marriott Management Team

10/10 (非常に良い)

candace

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very friendly. I experienced a welcoming environment throughout my stay.
2023 年 10 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 10 日)
Good day Candace,It is an honor to have earned a perfect rating for your recent stay with us. Our team will be ecstatic to know that you appreciated their wonderful service and that you felt welcomed. Your appreciation means a lot, and we look forward to seeing you again. Sincerely,The West Palm Beach Marriott Management Team

10/10 (非常に良い)

Ranjit、Miami

出張, カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Everything was perfect Reception was very polite, helpful and extremely accommodating. The only objection to had was room service breakfast was served in paper bags with no plates or silverware? Which I was told is new way, modern. When companies pained it was served properly but the time taken ? Omellate was cold toasts were soggy and coffee was cold? Never ever order room service.
2023 年 9 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 9 月 26 日)
Good dayHaving you stay with us was a delight, and you can always count on us to deliver top-notch hospitality. Your feedback about the breakfast will be shared with our food and beverage team, and we apologize for any dissatisfaction with the offerings. However, we are pleased that this did not impact your overall experience. It would be an honor and a pleasure to welcome you back anytime to West Palm Beach Marriott.Sincerely,The West Palm Beach Marriott Management Team

8/10 (良い)

Ava

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Housekeeping left cleaning product in my bathroom 2 days in a row. Battery in safe was dead so I could not lock up valuables. Freezer tray in fridge was broken. Did appreciate the quiet experienced on my hotel floor (8th floor)
2023 年 8 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 9 月 22 日)
Good day Ava,While we're happy to receive a high rating, we're sorry to hear about any issues with our amenities. This is never our intention, and our housekeeping team will be sure to look into all your comments further. Please consider coming back to join us again at some point in the future. Sincerely,The West Palm Beach Marriott Management Team

10/10 (非常に良い)

Rey

2023 年 9 月に 1 泊滞在

4/10 (不満)

Alex

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Poor management
We book 2 rooms and we’re not happy after our first night after getting all of our thing settled, we had a room with a wall and ceiling leak which apparently was known to the hotel. We made notice of the problems and we had a busy several days getting our daughter into college nearby. Got very little sleep with the dripping water 1st two nights. Our biggest negative observation was no one from Management offered any apology for inconvenience.
2023 年 8 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 9 月 5 日)
Good day Alex, Thank you for staying with us while you helped get your daughter settled and for taking a moment to share your concerns. Please accept our sincere apologies that you were not entirely comfortable during your visit and that we fell short of providing a satisfactory response and solution. What you have described is not representative of a typical experience, and we assure you that the appropriate team members will be looking into these matters. We cannot change the past, but we truly hope that we will have the opportunity to host you in the future to deliver a stay that better represents our true value. Sincerely,The West Palm Beach Marriott Management Team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel is a very clean, very eco-friendly. The only thing that missing the pool is so quiet for visitors.it would be good if there is a place that can offer like even soft beverages. Some easy relaxing music would be a plus. Location perfect to explore the area.
2023 年 8 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 8 月 31 日)
Good day,Thank you so much for your comments, and we are so happy to know that our clean accommodations were the highlight of your stay. We are always looking for ways to improve, so we will keep your other comments in mind for the future. Please consider joining us again soon. Sincerely,The West Palm Beach Marriott Management Team

10/10 (非常に良い)

Ehsan

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to the convention centre, clean rooms and wonderful service. I would stay again.
2023 年 8 月に 9 泊滞在
General Managerからの返信 (投稿日 : 2023 年 8 月 28 日)
Good day Ehsan,Thank you so much for the five-star rating! We're thrilled you enjoyed our clean rooms and attentive service during your visit. Please come back and join us again at some point soon. Sincerely,The West Palm Beach Marriott Management Team

8/10 (良い)

Negin

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
close to the convention center and restaurants.
2023 年 8 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2023 年 8 月 28 日)
Good Day Negin,With so many options to choose from, we are pleased that you chose us for your accommodations. It is wonderful to know that our location was ideal for your time in West Palm Beach, and we hope that you rested comfortably in your room. Thank you for the great rating, and we aim to earn that final star on a future visit. Come back soon!Sincerely,The West Palm Beach Marriott Management Team