The check-in process wasn't easy. The property manager doesn't check VRBO so none of my messages were answered. No information on check-in was provided. I had to contact VRBO customer support to get the property manager's phone number so I could contact her. She didn't seem happy that I called her. Also, if I hadn’t called her – I wouldn’t had known that we needed to provide our own bedsheets, towels, and linens…
Upon checking in on Friday, we discovered that were tons of trash bags left outside the front door from previous guests- like over 20 bags of trash and boxes and boxes of pizza and budlight. Animals had gotten into them, and there were food and trash everywhere.
She had asked my friends to help clean up the mess with their bare hands... and asked to use our trash bags that we brought up ourselves. So we didn't have enough, and she only supplied us with one more trash bag for the weekend (we were a group of 15!)
I had informed her via VRBO about having a pet, but since she never checked it – she was surprised we had a dog with us. She required us to pay the pet fee and wouldn’t leave until we handed it over.
The house was the perfect size, with a bathroom for each bedroom - and the common areas were great to gather as a group. But the couches were dirty and worn out. One of the chairs at the dining table was broken and had a dangerously sharp piece of wood hanging off. You could tell the kitchen and bathrooms weren’t cleaned very well, and we were glad that we thought to bring Clorox wipes. Many of the bathrooms didn’t have hand soap. The dishwasher didn’t work.
Indoor pool was great to have, but there was black mold everywhere downstairs from the humidity. Some of the rooms had broken heating. The quilts and blankets don’t get washed between guests… owner had asked us to make the beds before we left.
On Saturday, she surprised everyone when she suddenly stopped by to finish cleaning up after the last group as we were having lunch. She felt it was necessary to walk through the house and into each of the bedrooms on the main floor without informing us. Then she told she'd unfortunately have to charge us extra for electricity if we kept the lights on.
Property owner seemed to be trying to do her best, but this place should either have a professional cleaning service between each stay (especially during a pandemic) or not have been rented out if it isn’t maintained well.
