インターコンチネンタルウェリントン IHG ホテルの口コミ

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インターコンチネンタルウェリントン IHG ホテルの口コミ

インターコンチネンタルウェリントン IHG ホテル

2 Grey Street, Wellington

9.2

とても素晴らしい

9.2/10

清潔度

9.4/10

スタッフとサービス

9.0/10

設備とサービス

8.8/10

施設のコンディションと設備

8.8/10

環境への配慮

6/10 (普通)

SHUHEI

家族旅行

2023 年 12 月 10 日

良かった点 : スタッフとサービス

The quality is good overall but adequate for the price we paid. The concierge was superb though.

2023 年 12 月に 4 泊滞在

Jordieからの返信 (投稿日 : 2023 年 12 月 12 日)

Dear Shuhei,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 (非常に良い)

宿泊されたお客様

小さなお子様連れの家族旅行

2020 年 3 月 5 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

スタッフ対応、朝食共に満足です。今回は3週間の首都滞在中こちらには一泊しかできませんでしたが、お値段の割にリーズナブルでした。次回はもう少し増やす予定です？直前の予約で低層会しか空いておらずボイラーの音が気になりました。廊下のシミが目立ちました。

2020 年 2 月に 1 泊滞在

10/10 (非常に良い)

Koba、神戸市

カップルで旅行

2020 年 1 月 19 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

何と言ってもローションが抜群だった。滞在時間が短くこの利点がいかせなかったのは残念。洗練された対応は満足させられた。

2020 年 1 月に 1 泊滞在

4/10 (不満)

hisako

家族旅行

2019 年 11 月 20 日

良かった点 : 清潔度、客室の快適度

気になった点 : スタッフとサービス、施設のコンディションと設備

2019 年 11 月に 2 泊滞在

Teinaからの返信 (投稿日 : 2019 年 11 月 24 日)

Dear Hisako, Thank you for your comments. We are pleased you chose to stay with us during your visit to Wellington. Thank you for taking the time to share your experience. We strive to make each stay as pleasant and comfortable as possible. We use feedback such as yours, to continuously make changes to improve our guest experience. We hope that you will give us the opportunity to serve you again in the future. Best regards, InterContinental Management Team

10/10 (非常に良い)

N、東京

出張

2019 年 9 月 12 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

フレンドリーで気の利くコンシェルジュに好印象を受けました。

2019 年 9 月に 2 泊滞在

Teinaからの返信 (投稿日 : 2019 年 10 月 7 日)

Dear N, Thank you for your feedback. We are pleased you chose to stay here whilst in Wellington. Thank you for taking the time to share your experience. We use feedback such as yours, to continuously make changes to improve our guest experience. We hope that you will give us the opportunity to serve you again in the future. Best regards, InterContinental Management Team

8/10 (良い)

宿泊されたお客様

2019 年 9 月 1 日

良かった点 : スタッフとサービス

2019 年 8 月に 2 泊滞在

Teinaからの返信 (投稿日 : 2019 年 9 月 2 日)

Dear Anonymous, Thank you for your feedback. The team and I appreciate you staying with us during your recent visit to Wellington. Thank you for taking the time to share your experience. Please know that your feedback is extremely valuable to us. We use feedback such as yours to continuously improve our guest experience. We hope you will visit us again very soon Best regards, InterContinental Management Team

10/10 (非常に良い)

宿泊されたお客様

2019 年 8 月 11 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2019 年 8 月に 1 泊滞在

Teinaからの返信 (投稿日 : 2019 年 8 月 12 日)

10/10 (非常に良い)

宿泊されたお客様

2019 年 3 月 26 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Comfortable high-grade

Comfortable high-grade hotel. Bed linens and amenities are great. The restaurant is super. Staffs are kind and friendly.

2019 年 3 月に 3 泊滞在

Teinaからの返信 (投稿日 : 2019 年 3 月 26 日)

Dear Aonymous, Thank you for your comments. The team and I appreciate you choosing to stay with us during your time in Wellington. Thank you for taking the time to share your experience. We strive to make each stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. We use feedback such as yours, to continuously make changes to improve our guest experience. We hope that you will give us the opportunity to serve you again in the future. Warm regards, InterContinental Management Team

6/10 (普通)

宿泊されたお客様

2019 年 1 月 26 日

良かった点 : スタッフとサービス

気になった点 : 清潔度

部屋のイスの広範囲に汚れが付いていた初日3人の宿泊わ伝えたのに備品の数が足りず要求した

2019 年 1 月に 1 泊滞在

Teinaからの返信 (投稿日 : 2019 年 1 月 29 日)

匿名各位, 当ホテルに関し、至らない点がございましたこと、ご指摘いただきありがとうございました。お客様のご滞在中、ご不便をおかけして大変申し訳ございませんでした。当ホテルの基準を満たすサービスが提供できなかったこと、心よりお詫び申し上げます。お客様からいただいたご意見を他のスタッフと共有し、サービスの改善に役立てさせていただきたいと思います。また当ホテルを再度ご利用いただけることを願っております。次回のご利用の際には、当ホテルの真のサービスをご提供できるよう尽力してまいります。敬具, インターコンチネンタルマネジメントチーム

10/10 (非常に良い)

dk、日本愛知県

2018 年 8 月 22 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2018 年 8 月に 1 泊滞在

Teinaからの返信 (投稿日 : 2018 年 8 月 22 日)

Dear DK, Thank you for your feedback. I am please you chose to stay with us whilst in Wellington. I have read your comment and I am deleighted you enjoyed your time here. Please know that your feedback is extremely valuable to us. We use feedback such as yours, to continuously make changes to improve our guest experience. We hope that you will give us the opportunity to serve you again in the future. Best regards, InterContinental Management Team

8/10 (良い)

宿泊されたお客様

2018 年 7 月 14 日

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度

気になった点 : 清潔度

2018 年 7 月に 2 泊滞在

Teinaからの返信 (投稿日 : 2018 年 7 月 15 日)

Dear Anonymous, Thank you for your candid review. I am please you chose to stay with us during your recent visit to Wellington. I have read your comment and I am delighted you enjoyed your time here. Please know that your feedback is extremely valuable to us. We use feedback such as yours, to continuously make changes to improve our guest experience. We hope that you will give us the opportunity to serve you again in the future. Best regards, InterContinental Management Team

10/10 (非常に良い)

’70ｓ、横浜

2017 年 12 月 5 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

繁華街の側の一流ホテル

繁華街とウオーターフロントの間に観光・食事・買い物に便利なホテルで、夜は町全体が静かなこともありゆったりとできます。スタッフは常に笑顔を絶やさずのさすがの対応です。　　外出の機会が多いため今回フライトでのロストバゲイジの対応をすべて任せてしまいましたが途中経過の伝言処理や荷物の受け渡しなど完璧に処理されていました。部屋は指定したとおりバスタブもあり、その他の対応も希望どおりでした。　

2017 年 11 月に 4 泊滞在

Teinaからの返信 (投稿日 : 2017 年 12 月 7 日)

親愛なる70歳、当ホテルのレビューを投稿いただき誠にありがとうございました。当ホテルでのご滞在をお楽しみいただけたとのこと、大変嬉しく存じます。当ホテルでは、お客様に満足いただけるご滞在を提供できるようスタッフ一同尽力しており、お客様からのフィードバックを貴重なご意見として参考にさせていただいております。またのご利用をお待ち申し上げております。敬具インターコンチネンタルマネジメントチーム

10/10 (非常に良い)

Marlene

カップルで旅行

2024 年 5 月 18 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Rooms, foyer, bar, staff are what you would expect from a 5 star. So very happy there. Unfortunately they did not inform at time of booking the pool, sauna and gym was being refurbished. Only emailed after booking. They did have a back up gym and pool about 10min walk away.

2024 年 5 月に 1 泊滞在

Mahinaからの返信 (投稿日 : 2024 年 5 月 21 日)

Dear Marlene, Thank you for your feedback. The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Naturally I was disappointed to read of your experience during your most recent stay. I have shared your experience with the Management team and please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We hope you will visit us again soon Best regards, InterContinental Management Team

10/10 (非常に良い)

Marc

カップルで旅行

2024 年 5 月 17 日

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備

The city view from our hotel room was awesome. Hotel staff were very friendly and helpful. The hotel is near great shopping and restaurants. Easy walk to the harbour. Great place to stay.

2024 年 5 月に 3 泊滞在

Jordieからの返信 (投稿日 : 2024 年 5 月 18 日)

Dear Marc,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Warm regards, InterContinental Management Team

8/10 (良い)

Ray

2024 年 5 月 15 日

良かった点 : 清潔度、施設のコンディションと設備

2024 年 5 月に 1 泊滞在

Jordieからの返信 (投稿日 : 2024 年 5 月 18 日)

Dear Ray,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 (非常に良い)

Steve and Robyn

カップルで旅行

2024 年 5 月 3 日

Always a perfect stay .

2024 年 5 月に 1 泊滞在

Jordieからの返信 (投稿日 : 2024 年 5 月 18 日)

Dear Steve and Robyn,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Warm regards, InterContinental Management Team

10/10 (非常に良い)

Naomi

家族旅行

2024 年 4 月 30 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Great stay.

2024 年 4 月に 2 泊滞在

Jordieからの返信 (投稿日 : 2024 年 5 月 18 日)

Dear xxxx,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Warm regards, InterContinental Management Team

10/10 (非常に良い)

Paula

家族旅行

2024 年 4 月 27 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Lovely Hotel nice and comfortable close to all amenities. The bar area needs better music / modern playing as the “elevator “ music is dated and there was no atmosphere.

2024 年 4 月に 2 泊滞在

Jordieからの返信 (投稿日 : 2024 年 4 月 28 日)

Dear Paula,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 (非常に良い)

Kurt

2024 年 4 月 25 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 4 月に 3 泊滞在

Jordieからの返信 (投稿日 : 2024 年 4 月 26 日)

Dear Kurt,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

8/10 (良い)

Lou Ann

グループ旅行

2024 年 4 月 20 日

良かった点 : 清潔度

気になった点 : 設備とサービス

Excellent breakfast buffet! Front desk mixed up and gave my corner room to the other person in our group and then when he wouldn't change, would not find me a comparable one even though I was willing to pay. They also did not have closed captioning on the tv for my deaf friend and the hotel pool (an important amenity) was closed. Not the best stay to say the least.

2024 年 4 月に 3 泊滞在

Jordieからの返信 (投稿日 : 2024 年 4 月 26 日)

Dear Lou Ann,Thank you for your feedback. We are pleased you chose to stay with us during your visit to Wellington and are delighted to see you enjoyed the hotel breakfast. However, we do apologise that your stay did not meet all your expectations. We appreciate your comments and will share these with our management team so we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future.Sincerely,InterContinental Management Team

8/10 (良い)

Chloe

2024 年 4 月 14 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 4 月に 1 泊滞在

Jordieからの返信 (投稿日 : 2024 年 4 月 17 日)

Dear Chloe,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 (非常に良い)

Peter

2024 年 4 月 10 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 4 月に 1 泊滞在

Jordieからの返信 (投稿日 : 2024 年 4 月 13 日)

Dear Peter,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 (非常に良い)

Zureen

出張, 家族旅行

2024 年 3 月 25 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Great property grreat service close to shops food is good highly recommend this hotel

2024 年 3 月に 1 泊滞在

Jordieからの返信 (投稿日 : 2024 年 3 月 26 日)

Dear Zureen,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Warm regards, InterContinental Management Team

10/10 (非常に良い)

Rebecca

カップルで旅行

2024 年 3 月 24 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Great hotel. Lovely decor, super helpful staff.

2024 年 3 月に 2 泊滞在

Jordieからの返信 (投稿日 : 2024 年 3 月 26 日)

Dear Rebecca,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 (非常に良い)

Te-Ao

家族旅行

2024 年 3 月 17 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Friendly staff, good atmosphere, clean and resourceful, convenient and close to everything. Highly recommend to everyone i know in my company and Iwi Māori. Thank you.

2024 年 3 月に 2 泊滞在

Jordieからの返信 (投稿日 : 2024 年 3 月 20 日)

Dear Te-Ao,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Warm regards, InterContinental Management Team

8/10 (良い)

Mark、Marina del Rey

2024 年 3 月 9 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

I had a slightly rough start to my stay at IC Wellington. There was some dirty water pooled on the bathroom floor and, although it was great to have two walls of windows, I didn't enjoy the rooftop view. But the room was large and modern and comfortable and the location is great. The staff is helpful. So, overall, a very solid stay.

2024 年 1 月に 3 泊滞在

Jordieからの返信 (投稿日 : 2024 年 3 月 9 日)

Dear Mark,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 (非常に良い)

Bruce

2024 年 3 月 6 日

2024 年 3 月に 2 泊滞在

Jordieからの返信 (投稿日 : 2024 年 3 月 26 日)

Dear Bruce,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 (非常に良い)

Kimberley、Indianapolis

2024 年 2 月 29 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

It was beautiful, clean, well managed, and in the center of everything. All of the staff were friendly and helpful.

2024 年 2 月に 1 泊滞在

Jordieからの返信 (投稿日 : 2024 年 3 月 2 日)

Dear Kimberley,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 (非常に良い)

Peter

2024 年 2 月 25 日

2024 年 2 月に 1 泊滞在

Jordieからの返信 (投稿日 : 2024 年 3 月 2 日)

10/10 (非常に良い)

Myles

2024 年 2 月 20 日

良かった点 : 清潔度、施設のコンディションと設備

Great staff

2024 年 2 月に 2 泊滞在

Jordieからの返信 (投稿日 : 2024 年 2 月 23 日)

Dear Myles,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 (非常に良い)

Kim

カップルで旅行

2024 年 2 月 17 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Great location, very spacious bedroom and bathroom, excellent breakfast, very customer-oriented staff.

2024 年 2 月に 5 泊滞在

Jordieからの返信 (投稿日 : 2024 年 2 月 19 日)

Dear Kim,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 (非常に良い)

Lynda

2024 年 2 月 3 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

A great experience from start to finish. We arrived 5 hours before check in time and we’re able to go straight to our room. Concierge service was fabulous. Room was beautiful and very clean. No noise at all overnight. A lovely breakfast in the morning again with excellent service. Highly recommend 10/10

2024 年 2 月に 1 泊滞在

Jordieからの返信 (投稿日 : 2024 年 2 月 7 日)

Dear Lynda,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in. The Concierge Team will be happy to hear you enjoyed their service!We hope you will visit us again. Warm regards, InterContinental Management Team

2/10 (非常に不満)

宿泊されたお客様

2024 年 2 月 2 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Outrageous hotel response

I have a headache because the hotel's hallway and room smell of paint is so serious, but the hotel didn't mention anything about this situation. I've never seen a pathetic case of receiving a guest with just one fan on, perhaps to remove the smell of paint from a hallway where ventilation is not even available. I was surprised by the pathetic and ridiculous reception of the front desk staff who tried to charge the room again at check-out despite paying all the expenses when making a reservation, and then confirmed that the payment was made after a long time when we asked to check it again. On many recent trips, I have had similar experiences throughout the IHG chain. You should take the training of your staff seriously.

2024 年 1 月に 2 泊滞在

Jordieからの返信 (投稿日 : 2024 年 2 月 7 日)

Dear Anonymous, Thank you for your feedback. We appreciate you choosing to stay with us whilst in Wellington. Thank you for taking the time to share your experience, please accept our sincerest apologies for the issues you experienced whilst in the hotel and during check-out. Rest assured that this will be looked into and forwarded to concerned departments. We value your comments and welcome the opportunity to serve you again. Sincerely, InterContinental Management Team

10/10 (非常に良い)

Bradley

2024 年 2 月 2 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 1 月に 5 泊滞在

Jordieからの返信 (投稿日 : 2024 年 2 月 7 日)

Dear Bradley,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 (非常に良い)

alyna、Porirua

カップルで旅行

2024 年 1 月 29 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

very nice stay at the continental. short walk to the waterfront and te papa, we had made plans to go to willis lane so this accomodation was just what we wanted.

2024 年 1 月に 1 泊滞在

Jordieからの返信 (投稿日 : 2024 年 1 月 30 日)

Dear Alyna,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 (非常に良い)

Shane

家族旅行

2024 年 1 月 29 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2024 年 1 月に 3 泊滞在

Jordieからの返信 (投稿日 : 2024 年 1 月 30 日)

Dear Shane,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 (非常に良い)

Emmanuel

カップルで旅行

2024 年 1 月 28 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Bay veiw

2023 年 12 月に 3 泊滞在

Jordieからの返信 (投稿日 : 2024 年 1 月 30 日)

Dear Emmanuel,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 (非常に良い)

Justin

2024 年 1 月 28 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 1 月に 1 泊滞在

Jordieからの返信 (投稿日 : 2024 年 1 月 30 日)

Dear Justin,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 (非常に良い)

Maia

2024 年 1 月 27 日

2024 年 1 月に 1 泊滞在

Jordieからの返信 (投稿日 : 2024 年 3 月 20 日)

Dear Maia,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 (非常に良い)

Mary

2024 年 1 月 25 日

2024 年 1 月に 3 泊滞在

Jordieからの返信 (投稿日 : 2024 年 1 月 30 日)

Dear Mary,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 (非常に良い)

Doug

2024 年 1 月 17 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 1 月に 2 泊滞在

Mahinaからの返信 (投稿日 : 2024 年 1 月 20 日)

Dear Doug,Thank you for your feedback. The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We hope you will visit us again soon. Best regards, InterContinental Management Team

10/10 (非常に良い)

Stephen

2024 年 1 月 15 日

2024 年 1 月に 2 泊滞在

Jordieからの返信 (投稿日 : 2024 年 2 月 7 日)

Dear Stephen,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 (非常に良い)

Jason

カップルで旅行

2024 年 1 月 11 日

2024 年 1 月に 1 泊滞在

Mahinaからの返信 (投稿日 : 2024 年 1 月 20 日)

Dear Jason,Thank you for your feedback. The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We hope you will visit us again soon. Best regards, InterContinental Management Team

8/10 (良い)

Sandeep

家族旅行

2024 年 1 月 8 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Mixed experince

A reputed 5-star establishment, was a mixed bag of experiences. While the overall ambiance and service were commendable, certain undisclosed inconveniences impacted our stay significantly. Upon arrival, we were disappointed to learn that the gym and pool areas were undergoing renovation—a critical detail absent during the booking process. The hotel staff attempted to rectify this by offering off-site alternatives, but arranging and adjusting to these last-minute changes proved to be a hassle, affecting our leisure plans. Furthermore, the food options at the hotel's restaurant fell short of expectations for a 5-star establishment. The variety and quality were below par compared to international hotel chains, leaving much to be desired. Despite these setbacks, the hotel's general service, room comfort, and overall ambiance were praiseworthy. The staff exhibited professionalism and hospitality, maintaining the standard one would anticipate from a 5-star venue.

2024 年 1 月に 2 泊滞在

Jordieからの返信 (投稿日 : 2024 年 1 月 9 日)

Dear Sandeep,Thank you for your feedback. We are pleased you chose to stay with us during your visit to Wellington and are delighted to see you enjoyed the hotel location, rooms and service throughout. However, we do apologize that your stay did not meet all your expectations. We appreciate your comments and will share these with our management team so we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,InterContinental Management Team

10/10 (非常に良い)

Henrilene

小さなお子様連れの家族旅行

2024 年 1 月 6 日

良かった点 : 清潔度、施設のコンディションと設備

People here are helpful and friendly especially the people in concierge. Food is fantastic. Housekeeping is not bad but needs to be improved. I will definely recommend this to family and friends.

2024 年 1 月に 4 泊滞在

Jordieからの返信 (投稿日 : 2024 年 1 月 9 日)

Dear Henrilene,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

8/10 (良い)

Kathleen

2023 年 12 月 29 日

2023 年 12 月に 6 泊滞在

Mahinaからの返信 (投稿日 : 2024 年 1 月 20 日)

Dear Kathleen,Thank you for your feedback. The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience. We hope you will visit us again soon. Best regards, InterContinental Management Team

6/10 (普通)

Jeffrey

小さなお子様連れの家族旅行

2023 年 12 月 29 日

良かった点 : 清潔度

気になった点 : 設備とサービス、施設のコンディションと設備

Perfect location since it's walkable to key places. My main issue is on the facilities. During our stay (December 2023), the pool, gym area are under renovation. I booked thru Expedia but it would useful to inform the guests about such things. The facilities specially is my main consideration of booking this hotel. My family was looking forward for that. I'm also disappointed that there is no parking space provided or at least a discounted rate. Parking overnight is very expensive. Overall, it is not worth staying here since there isn't a big difference anymore from other hotela near by.

2023 年 12 月に 3 泊滞在

Jordieからの返信 (投稿日 : 2023 年 12 月 31 日)

Dear Jeffrey,Thank you for your feedback.The team appreciate you staying with us during your recent visit to Wellington and taking the time to share your experience. Please know that your feedback is extremely valuable to us, we use comments such as yours to continuously improve our guest experience.We hope you will visit us again soonBest regards, InterContinental Management Team

10/10 (非常に良い)

TONI

2023 年 12 月 28 日

2023 年 12 月に 1 泊滞在

Jordieからの返信 (投稿日 : 2023 年 12 月 31 日)

Dear TONI,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 (非常に良い)

Raj

家族旅行

2023 年 12 月 25 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2023 年 12 月に 1 泊滞在

Jordieからの返信 (投稿日 : 2023 年 12 月 31 日)

Dear Raj,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

10/10 (非常に良い)

Don、Winnipeg

カップルで旅行

2023 年 12 月 22 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

2023 年 12 月に 9 泊滞在

Jordieからの返信 (投稿日 : 2023 年 12 月 31 日)

Dear Don,Thank you for your lovely feedback. The team and I are pleased you chose to stay with us recently and delighted to read you enjoyed your time with us! We strive to make each stay as pleasant and comfortable as possible, a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Warm regards, InterContinental Management Team

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