ワーテルロー ホテル

「We are a party of two. No favorable point at all about the hotel. We checked in shortly after 3pm. First of all, upon entering the room, we noticed a smell of urin, coming from the AC unit. We immediately reported the problem. Hotel clerk said to send a maintenace personnel to the room. No one came. We had to sleep in the foul smell all night without the AC. Also, the bath drained extremely slow. Next morning we made a compalint about the two problems. The hotel clerk at the counter (a...

「1日目だけ」

「I love the dinner and bar services.」

「Good」

「The staff was courteous and helpful but the beds in my room smelled like urine. I was given another room and the 2nd room wasn’t as bad but did have a faint smell of urine as well and the fire alarm went off at 6am on my last day there. I normally book at LaQuinta when I travel. This is the first time experiencing this.」

「Clean room, food was good and staff was nice」

「Good job」

「Muy buen lugar. Tranquilo y limpio.」

「I paid for the room in full and they still ask for a $100 deposit and it been days and we still haven’t gotten a refund 」

「I arrived early to Baltimore after flying in to airport. We went to area to be picked up and we tried several times to call hotel no anwer and phone lines were not working. We ended up paying for LYFT. We arrived early asked to have luggage checked in since there were no rooms or we would be charged extra. When we came back to hotel it took time to check in. I felt that certain customers were being treated differently from others. One employee asked for my name told me to have a seat in bar...

「フロントのスタッフさんが、チェックイン前の荷物の預かりと、翌朝の出発の相談にのってくれました。親切丁寧でした、」