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ハイアット リージェンシー ベテスダ の口コミ

4 out of 5
ハイアット リージェンシー ベテスダ
1 Bethesda Metro Ctr, 7400 Wisconsin Ave, Bethesda, MD

口コミ

8.8

非常に良い

評価 10 - 1074 件の口コミ中 648 件が非常に良い" "
評価 8 - 1074 件の口コミ中 247 件が良い" "
評価 6 - 1074 件の口コミ中 86 件が普通" "
評価 4 - 1074 件の口コミ中 47 件が不満" "
評価 2 - 1074 件の口コミ中 46 件が非常に不満" "

9.2/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

MINJUE

出張
良かった点 : 施設のコンディションと設備、客室の快適度
2023 年 11 月に 6 泊滞在
Alex Gからの返信 (投稿日 : 2023 年 12 月 16 日)
Good Morning Minjue, thank you for your feedback. We apologize your experience was not 10 out of 10. We hope to welcome you back and provide the experience you were looking for. Kindest Regards

2/10 (非常に不満)

Miki

2023 年 8 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 9 月 13 日)
Miki, it's clear from your rating that your experience didn't meet your expectations. Your feedback is important, and it'll help inform improvements where they are necessary. We hope you'll give us the chance to provide a superior experience on your next visit.Amit VermaGeneral Manager

2/10 (非常に不満)

Nobuyuki

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
内外の施設が壊れているうえ、レセプションに相談しても無責任なたらい回しだったので、とても不愉快だった。
2023 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 4 月 4 日)
フィードバックをお寄せいただきありがとうございます。あなたの経験は、私たちが通常お客様に提供する品質と基準に達していません.私たちのスタッフにそのような問題があり、宿泊施設の状態があなたの期待を超えることができなかったのは残念です.私たちははるかに優れたサービスを提供しているため、今後の懸念事項について確実に話し合うことができます。よりポジティブな経験をすぐにあなたと共有する別の機会を私たちに与えてくれることを願っています.Amit VermaGeneral Manager

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
ホテルの設備、スタッフの対応自体は普通だったが、備え付けのティーバッグが古くしばらく交換してないように見受けられた。ヘアドライヤーも調子が悪かった。 ただこれらについてはフロントに伝えるとすぐに交換してくれたのは評価できる。
2021 年 11 月に 3 泊滞在

10/10 (非常に良い)

Munehiko

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel and all the staffs were amazing!
2021 年 8 月に 4 泊滞在

6/10 (普通)

shelli

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
It was lovely, except for the check-in person, who, upon looking at our reservation of TWO beds, simply said, “Well, we don’t have that. We have a single King and we can bring in a roll-away bed.” I shared, in a friendly tone, “I made a reservation for a room with two beds, however.” And she rudely replied that they didn’t have that. It was very frustrating, and I chose to be the bigger person, so I said that we’d take the single King. I will say, however, that to make a reservation and paying for a specific thing, and then, after traveling and having no other options, is beyond confusing, and we are very disappointed.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Christine、St Louis

良かった点 : スタッフとサービス、施設のコンディションと設備
Please get better pillows. Too soft and flat
2024 年 5 月に 2 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 5 月 20 日)
Good day Thank you for sharing your feedback with us. We genuinely appreciate your input and apologize for any discomfort you experienced with our pillows. Your comfort is of utmost importance to us, and we will certainly look into upgrading our pillow options to ensure a more restful and enjoyable stay for all our guests. We hope to have the opportunity to welcome you back soon and provide you with an improved experience.

10/10 (非常に良い)

Yquan

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Lots areas for gathering in the lobby that’s what we wanted.
2024 年 5 月に 1 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 5 月 20 日)
"We're delighted to hear that you enjoyed the various gathering areas in our lobby! Creating welcoming spaces for our guests to gather, relax, and connect is a priority for us. Whether it's catching up with friends, hosting informal meetings, or simply unwinding after a day of exploring, we strive to provide versatile and comfortable settings for all our guests to enjoy. Thank you for choosing to spend your time with us, and we look forward to welcoming you back soon for another memorable experience."

8/10 (良い)

Patrick

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk staff was very kind and the building is very aesthetically pleasing.
2024 年 5 月に 1 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 5 月 17 日)
Good Afternoon, thank you for your feedback! We hope to welcome you back soon. Kindest Regards

2/10 (非常に不満)

Jyoti

Hyatt cancelled my booking without notifying me. I went go there to check in at 10.30pm I do not have a room.
2024 年 5 月に 1 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 5 月 17 日)
Good Afternoon, thank you for your feedback! We hope to welcome you back soon. Kindest Regards

6/10 (普通)

George、Silver Spring

良かった点 : 清潔度
Bizarre encounter with front desk when I requested late check-out to complete an on-line meeting in my room. The front desk was not friendly or helpful. I was shocked to be told that not even an extra hour was possible, even when I offered to pay. Strange. I returned to "normal" with the bright, personable person who helped when I checked out (on time - no extension granted) and needed to store a suitcase.
2024 年 5 月に 2 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear valued guest,We apologize for the disappointing experience you had with our front desk team during your stay. We take pride in providing exceptional service to our guests, and it's clear that we fell short of our standards in your case.We understand that your request for a late check-out was reasonable, and we should have been more accommodating. We're sorry that our team was unable to grant you even an extra hour, despite your willingness to pay for the extended stay.We would like to clarify that our hotel policy is to accommodate late check-outs upon availability. Unfortunately, on the day of your departure, we were fully booked and unable to offer an extension. However, we should have communicated this clearly to you and offered alternative solutions.We want to assure you that we're taking this incident seriously and will be addressing it with our front desk team to ensure that we're providing a more transparent and guest-centric experience moving forward.On a positive note, we're thrilled to hear that you received excellent service from our other team member who helped you with storing your suitcase during check-out. We're grateful for their dedication to providing exceptional service.We value your feedback and appreciate your understanding of our circumstances. We hope to have the opportunity to serve you better in the future.Thank you for choosing to stay with us.

10/10 (非常に良い)

Norman

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 5 月 14 日)
Good Afternoon, thank you for your feedback! We hope to welcome you back soon. Kindest Regards

6/10 (普通)

Jason

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room would not cool below 70 degrees. Not a great experience. Little open after 10pm
2024 年 5 月に 2 泊滞在
Paing Thu Ooからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear JasonWe are sorry to hear about your experience at our hotel. We apologize for the inconvenience you faced with the room temperature and the limited availability of services after 10 pm. We understand the importance of a comfortable stay and we will certainly address these issues to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

10/10 (非常に良い)

james

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Decent hotel and stay
2024 年 4 月に 3 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking the time to share your experience with us. We're glad to hear that you found your stay at our hotel to be decent.If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear them. Your feedback helps us ensure that we're providing the best possible experience for all our guests.We hope to welcome you back again in the future for an even more enjoyable stay.Warm regard

10/10 (非常に良い)

Robin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay & Great Location!!! And the steak house was very convenient.
2024 年 4 月に 2 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for amazing feedback! We appreciate your business and looking forward to your next stay with us!

10/10 (非常に良い)

Geneva

良かった点 : 施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 4 月 29 日)
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

10/10 (非常に良い)

Daryl

2024 年 4 月に 1 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 5 月 20 日)
Good Evening, thank you for your feedback. We hope to welcome you back soon & wishing you a pleasant weekend. Best Regards

10/10 (非常に良い)

Xuesong

2024 年 4 月に 3 泊滞在
Alex Gからの返信 (投稿日 : 2024 年 5 月 17 日)
Good Afternoon Mr. Xuesong, thank you very much for your feedback. We hope to welcome you back soon. Kindest Regards

4/10 (不満)

Erika、New York

気になった点 : 施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear valued guest,Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

8/10 (良い)

ERICA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The convenience of having the DC metro in such close proximity was awesome!
2024 年 4 月に 3 泊滞在
Alex Gからの返信 (投稿日 : 2024 年 4 月 23 日)
Good Afternoon Ms. Erica, thank you for your feedback. We hope to welcome you back soon. Kindest Regards

10/10 (非常に良い)

William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Parking crazy but otherwise top notch
2024 年 4 月に 1 泊滞在
Alex Gからの返信 (投稿日 : 2024 年 4 月 23 日)
Good Afternoon Mr. William, thank you for your feedback. My apologies for the parking inconvenience. We look forward welcoming you back soon. Kindest Regards

10/10 (非常に良い)

Carolyn

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was very nice, the location excellent, and the staff was helpful and efficient. The parking area is several levels below the hotel and there does not seem to be any security (no emergency phones or alarms in the garage area). The entrance to the hotel from the garage is through the (empty) ballroom to an elevator and there is nobody from the hotel in evidence. Anyone can enter the ballroom area from the parking area-- one doesn't need a keycard. I don't know if a cell phone has a signal that far below street level. Hotel guests who park there should exercise situational awareness....
2024 年 4 月に 1 泊滞在
Alex Gからの返信 (投稿日 : 2024 年 4 月 23 日)
Good Afternoon Ms. Carolyn, thank you for your feedback. Our apologies for the inconvenience regarding the parking. We hope to welcome you back soon. Kindest Regards

10/10 (非常に良い)

Raul

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is located within walkable distance to restaurants and shopping. Staff was very friendly. I would definitely stay here again.
2024 年 4 月に 1 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 4 月 18 日)
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

10/10 (非常に良い)

Maria Alexandra Salinas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Limpio y seguro
2024 年 4 月に 2 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

8/10 (良い)

Jonathan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
nice atrium
2024 年 4 月に 2 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

8/10 (良い)

Jose

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always a great place to stay !
2024 年 4 月に 2 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

10/10 (非常に良い)

Paul

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very helpful staff!
2024 年 4 月に 3 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 4 月 14 日)
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

10/10 (非常に良い)

B

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always gorgeous accommodations .. staff is friendly and prompt. Parking was easy via valet, and I had a blast!! Highly recommended
2024 年 4 月に 1 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 4 月 14 日)
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

10/10 (非常に良い)

Priscilla

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everybody at this location was AMAZING! I believe his name was Zee, but my child had gotten lost and he was an angel in a time of need. I’ll definitely be staying here again when I visit.
2024 年 3 月に 4 泊滞在
Alex Gからの返信 (投稿日 : 2024 年 4 月 12 日)
Good Afternoon Mrs. Priscilla, thank you for your feedback. We look forward welcoming you back to our property soon. Kindest Regards

10/10 (非常に良い)

Robert

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Terrific alternative to pricey downtown hotels, located literally on top of the red line Metro. Will definitely be back.
2024 年 4 月に 1 泊滞在
Alex Gからの返信 (投稿日 : 2024 年 4 月 11 日)
Good Afternoon Mr. Robert, thank you for your feedback. We hope to welcome you back soon. Kindest Regards

10/10 (非常に良い)

Steve Anthony、Ormond Beach

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to the Metro which was wonderful. Easy ride to the places of interest in D/C without the hassles of finding parking, and avoiding traffic etc. Lots of dining options near the Hotel and places that are walkable. Would definitely stay there again and highly recommend.
2024 年 4 月に 4 泊滞在
Alex Gからの返信 (投稿日 : 2024 年 4 月 9 日)
Good Morning Mr. Anthony. Thank you for your feedback. We look forward welcoming you back soon to our property. Kindest Regards

8/10 (良い)

Janet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Alex Gからの返信 (投稿日 : 2024 年 4 月 7 日)
Good Afternoon Ms. Janet, thank you for your feedback. We hope to welcome you back & provide a 5/5 service. Kindest Regards

2/10 (非常に不満)

Scott

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 27 日)
We appreciate the feedback, Scott.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.Amit VermaGeneral Manager

10/10 (非常に良い)

Mahina

2024 年 4 月に 2 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for reaching out to the front desk. We are sorry to hear that you wouldn't be able to stay with us. Given the request timing, We will be issuing a cancelation charge on your reservations. Should your travels bring you back to Bethesda , we would appreciate the opportunity to host you

10/10 (非常に良い)

Trina

2024 年 4 月に 1 泊滞在
Giselleからの返信 (投稿日 : 2024 年 4 月 24 日)
Good After morning, thank you for your feedback. We hope to welcome you back soon. Kindest Regards

2/10 (非常に不満)

Jessica

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We got there at about 12:30(AM) and everywhere on the weekday closed before then so asked if they had vending somewhere an all they had was a couple Kraft mac n cheese an cup noodle everything covered in dust, the guy never gave us plastic ware an we didn’t have microwaves in our room so we went to ask about both an the guy just seemed annoyed in us asking for help and annoyed at us when we checked in an asked about vallet because we didn’t know where to park (it was too late which was fine ) but failed to tell us that the parking garage elevators didn’t work on atleast 2 different levels and the parking garage was a very tight space even for a sedan. The room was nice but wallpaper was peeling in the bathroom;When my boyfriend woke up an got in the shower he noticed a flashing light an at first didn’t think anything of it an then when it didn’t stop he got his glasses on to check an the fire alarm was going off (but with no sound ) so him thinking the hotel was ON FIRE he got dressed an woke me up an when he made his way downstairs to see what was going on an when he asked a different desk person than last night , they told him “ oh they were just testing the fire light in your room to make sure it worked” AT 7AM WITHOUT NOTIFYING US THAT IT WOULD JUST BE A TEST , so we asked if someone could turn it off after having to deal with it for half an hour at this point , they said they were sending someone ,another 30 minutes two guys came an taped over the lights WITH DUCT TAPE
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 3 日)
Jessica, we appreciate your detailed feedback and we're truly sorry for the issues you faced during your stay. We acknowledge your disappointment about in-room amenities and the response time to your concerns, which were in clear need of attention. Your feedback about the cleanliness of our vending area is also noted and concerning. We aim to provide seamless services to our guests, therefore, the lighting issue in your room and the lack of communication about the procedure is regrettable. Please rest assured that your feedback has been shared with our team so that necessary improvements can be made. We hope you will give us the opportunity to provide a better experience in the future.Amit VermaGeneral Manager

10/10 (非常に良い)

nathaly

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place is very nice, clean, and the location is great too. Far enough to be away from the congestion of D.C. but close enough to get there in 15 minutes. I love the fact that the Metro is right under the hotel so you don't have to walk too far.
2024 年 3 月に 3 泊滞在
Alex Gからの返信 (投稿日 : 2024 年 4 月 4 日)
Good Morning Ms. Nathaly, thank you for your wonderful feedback. We hope to welcome you back soon. Kindest Regards

10/10 (非常に良い)

Thalia、Lake Elsinore

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Alex Gからの返信 (投稿日 : 2024 年 4 月 4 日)
Good Morning Thalia, thank you for your wonderful feedback. We hope to welcome you back soon. Kindest Regards

10/10 (非常に良い)

Herath Mudiyanselage Isuru Prasenajith

2024 年 3 月に 5 泊滞在
Alex Gからの返信 (投稿日 : 2024 年 4 月 23 日)
Good Afternoon, thank you for your feedback. We hope to welcome you back soon. Kindest Regards

6/10 (普通)

Tamara

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property does not have a pool. For families that's a huge negative
2024 年 3 月に 3 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for taking the time to share your recent experience at our hotel. We genuinely appreciate your feedback, as it helps us identify areas for improvement.

10/10 (非常に良い)

Ashley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
loved staying here so clean so nice will be back
2024 年 3 月に 2 泊滞在
Alex Gからの返信 (投稿日 : 2024 年 4 月 2 日)
Good Morning Miss Ashley, thank you for your feedback. Happy to read that you had a great stay. we hope to welcome you back soon. Kindest Regards

10/10 (非常に良い)

Brenda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The guy at the front desk that night was rude and did not treat me with respect.
2024 年 3 月に 1 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 3 月 30 日)
Thank you for taking the time to share your recent experience at our hotel. We genuinely appreciate your feedback, as it helps us identify areas for improvement.We sincerely apologize for the inconvenience you encountered with your interaction with us. It's clear that our response time in providing a replacement fell short of your expectations, and we understand how frustrating this must have been. We will address this issue with our team to ensure a more efficient and timely resolution in the future.

10/10 (非常に良い)

Marcus

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
In the thriving city of Bethesda… one of the better properties we have stayed in. I enjoyed the ambiance and the surroundings as well. Safe and quiet atmosphere with an awesome steakhouse inside as well as a Starbucks. We definitely will stay again and recommend!
2024 年 3 月に 3 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 3 月 28 日)
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

10/10 (非常に良い)

Carrie

2024 年 3 月に 1 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 4 月 14 日)
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

8/10 (良い)

Varinia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 3 月 25 日)
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

2/10 (非常に不満)

YUNFAN

小さなお子様連れの家族旅行
良かった点 : 設備とサービス
i found a female sanitary product in the drawer, which is totally unacceptable
2024 年 3 月に 1 泊滞在
Alex Gからの返信 (投稿日 : 2024 年 3 月 24 日)
Good Afternoon Mrs. Yunfan, thank you for your feedback. We apologize for the inconveniences you endured on your arrival. We hope to welcome you back & provide the service you were looking for. Kindest Regards

10/10 (非常に良い)

Anne

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Front desk were not the friendliest folks
2024 年 3 月に 2 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

10/10 (非常に良い)

Ricky

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great front desk staff
2024 年 3 月に 2 泊滞在
Sama Mohamedからの返信 (投稿日 : 2024 年 3 月 22 日)
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

8/10 (良い)

Michael

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Parking is an adventure but is out of elements. No room servicing for the three nights. First time I've not had at least a continental breakfast or coffee comped at a hotel. Bathroom door fit poorly. AC was uncomfortably located.
2024 年 3 月に 3 泊滞在
Saifur Rahmanからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Mr. Michael, we sincerely apologize for the inconveniences you experienced during your stay at the Hyatt Regency Bethesda. Your feedback regarding parking, room servicing, breakfast, and amenities is invaluable to us, and we regret falling short of your expectations.Rest assured, we take your comments seriously and will address these issues promptly to ensure a more comfortable experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay.

4/10 (不満)

Teshara

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Alex Gからの返信 (投稿日 : 2024 年 3 月 20 日)
Good Evening Mrs. Teshara, thank you for your feedback. My apologies for the inconveniences you endured. We hope to welcome you back & provide the service you were initially looking for. Kindest Regards