4/10 (不満)
Yuk Chiu
家族旅行
2025 年 11 月 18 日
気になった点 : スタッフとサービス、設備とサービス
Very bad customer service. I understood that I booked a very cheap room and I didn’t expect it would be a good room. I accepted poor bed with small bed sheet. However, I didn’t accept no kettle and a broken microwave. When I switched on the microwave, it could see fire inside the microwave, and it was about to explode. The customer service insisted it worked perfectly before I checked in. The cleaner came on the second day and certified it was broken, the hotel promised to replace the microwave on the third day, but no replacement till I checked out on the fourth day.
Yuk Chiu
2025 年 11 月に 3 泊滞在