施設の敷地
利用可能日を確認

ターンイン モーテルの口コミ

2.5 out of 5
ターンイン モーテル
41 Verdon Street, Warrnambool, VIC

口コミ

7.0

良い

評価 10 - 145 件の口コミ中 29 件が非常に良い" "
評価 8 - 145 件の口コミ中 51 件が良い" "
評価 6 - 145 件の口コミ中 38 件が普通" "
評価 4 - 145 件の口コミ中 16 件が不満" "
評価 2 - 145 件の口コミ中 11 件が非常に不満" "

7.4/10

清潔度

7.0/10

スタッフとサービス

7.0/10

設備とサービス

6.6/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

10/10 (非常に良い)

plus、日本

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
とても快適なホテル
部屋は広くゆったり。冷蔵庫・電子レンジ・食器も完備。電気ヒーター・電気毛布・扇風機などもあり快適。共用ランドリーもある。

2/10 (非常に不満)

Jake

気になった点 : スタッフとサービス
Booked 12 months in advance booking was cancelled 4 months before stay due to overbooking supposedly then 4 months of correspondence with Expedia and still not resolved
2023 年 5 月に 4 泊滞在

6/10 (普通)

Kaye

家族旅行
良かった点 : 清潔度
it was clean but definitely needs some loving so thought it was very expensive for what it is
2023 年 1 月に 1 泊滞在

10/10 (非常に良い)

Andee

8/10 (良い)

Andrea

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
It was easy to find and access. The room was basic and although a little older than rooms we have stayed in before it was clean, very neat, tidy and comfortable. The beds were comfortable, and they had left complimentary snacks for us which was lovely after a long day of driving. Communication from the reception was great - they even called to check on our arrival as we were running a little later than we thought we would. Check in and out was very easy. Overall, we were happy and had a great night's sleep.

6/10 (普通)

Ornella

2023 年 1 月に 1 泊滞在

8/10 (良い)

Margarita

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The check in and out process is easy and convenient. Room was very clean (carpet is a little old and dated so feels dirty). There was a big group who also stayed at the same time as us so it was a little noisy but we still go to sleep ok. Bed were very comfortable (firm mattress)

4/10 (不満)

Naomi

小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
This property has temporary stay or permanent stay. The permanent stay has rubbish piled up everywhere, unregistered cars everywhere and looks really derelict. then you pull into the temporary stay and we were given the bungalow to which you have to lug your things through the grass to get there and you have to park your car out the front where you can't see it in this rough area. We didn't end up staying.

8/10 (良い)

Varuna

10/10 (非常に良い)

Prithiviraj

2022 年 12 月に 1 泊滞在

10/10 (非常に良い)

Charana

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s good budget accomodation
2022 年 12 月に 1 泊滞在

8/10 (良い)

IAN

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfortable basic accomodation. Will stay again.
2022 年 11 月に 1 泊滞在

8/10 (良い)

Tarandeep

良かった点 : 清潔度、設備とサービス

6/10 (普通)

Nick

2022 年 9 月に 1 泊滞在

8/10 (良い)

Richard

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was big
2022 年 5 月に 1 泊滞在

4/10 (不満)

Ben

気になった点 : スタッフとサービス
I wouldn't recommend this motel. Rude staff member that was aggressive and rude
2022 年 4 月に 1 泊滞在

8/10 (良い)

Marilyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Good for family stay!
2022 年 1 月に 1 泊滞在

6/10 (普通)

Yazdan

2022 年 1 月に 1 泊滞在

2/10 (非常に不満)

Donna

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The TV worked and the beds were ok. Reception hours seem inapplicable. Reception was unmanned - unable to resolve issues - no wifi, no toilet paper. Check-in time emailed (1pm) was earlier than onsite cleaner/Manager would allow (2pm). Pillows on bunk bed too high for young children. Cleaner/Manager was onsite, but grumpy and felt like we were an inconvenience being there. He didn’t want to provide any kind of customer service. Our room was entered in our absence and bins emptied (yet no extra toilet paper)!!!, but was not advised our room would be accessed so did not like this. Carpet floor was disgusting and stained, our feet felt dirty walking on it. Biggest issue was no wifi. I was camping and booked a motel specifically so I could work from the room in the evening and was unable to. I could not go elsewhere as had three young children who could not be left alone. I begged and pleaded and complained for a refund for the second night so I could make other plans. The virtual receptionist - basically fell on deaf ears. The onsite manager made no attempt to contact me despite promises from virtual receptionist. They blamed Telstra. The issue was not new. Guests should be pre-advised of issues and allowed refund. They would not refund. I lost two days of work and have a very angry boss and a lot of disgruntled employees who were not paid on time. Terrible service.
2022 年 1 月に 2 泊滞在

8/10 (良い)

Roula

2021 年 12 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good Value and the last minute booking was a boon. Will book there again when in Warnambool
2020 年 2 月に 1 泊滞在
Haniからの返信 (投稿日 : 2020 年 2 月 14 日)
It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us. I’m glad you felt good with our check in and booking process. We hope you’ll come and see us again soon!

10/10 (非常に良い)

Graeme、melbourne

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was excellent- The booking-in systèm was unworkable - The internet line to my mobile was unintelligible and the operator was unaware of the motel’s locality
2020 年 2 月に 2 泊滞在
haniからの返信 (投稿日 : 2020 年 2 月 14 日)
Thanks very much for your balanced and fair review of motel . I’m glad you felt good with the room and services we offered and it’s something we’ve worked hard on and we’re pleased our efforts resonated with you. As to the motels locality, I'm sorry that we haven't exceed your expectation we've taken your thoughts and concern on making some internal changes esp among all our staffs. Otherwise, I hope you enjoy your stay with us.

8/10 (良い)

Crissy

家族旅行
良かった点 : 清潔度、客室の快適度
2020 年 1 月に 1 泊滞在
Jessaからの返信 (投稿日 : 2020 年 2 月 20 日)
It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us. I’m glad you felt good with our check in and booking process. We hope you’ll come and see us again soon!

8/10 (良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス
Value for money and great location for a short stay or exploring Warnambool
2019 年 12 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度
Reasonable price ..................................
2019 年 11 月に 2 泊滞在
Turn In Motelからの返信 (投稿日 : 2019 年 12 月 2 日)
Hello, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great value! Motel was close to lots of places and it was excellent having our own car park and access to a laundry on site.
2019 年 11 月に 1 泊滞在
Turn In Motelからの返信 (投稿日 : 2019 年 12 月 2 日)
Hello, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property is a little bit run down, but this is reflected in the price. It's not a five star place and doesn't try to be
2019 年 11 月に 3 泊滞在
Turn In Motelからの返信 (投稿日 : 2019 年 12 月 2 日)
Hello, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
No sleep at all!
Have stayed here before and it was fine. I was in room 8 this time and it was not good at all. Light outside my door kept going on and off all night by itself. As soon as I was about to nod off to sleep, light came through the blind waking me up again. Carpet had not been vacumned. Bottom sheet wasn't clean and soap left in shower.The mattress was hard.
2019 年 10 月に 1 泊滞在
Turn In Motel Staffからの返信 (投稿日 : 2019 年 11 月 3 日)
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room . In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. As to our professional Virtual Receptionists (hotel management team via Skype from overseas ready to assist you at the reception) who are fully trained professionals that are always looking forward to make your stay as enjoyable as possible. It would be such a pleasure to personally welcome you back to our new and improved hotel!

6/10 (普通)

宿泊されたお客様

グループ旅行
良かった点 : スタッフとサービス
Position of property comfortable suited for what we required
2019 年 10 月に 3 泊滞在
Haniからの返信 (投稿日 : 2019 年 10 月 12 日)
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

6/10 (普通)

宿泊されたお客様

出張, カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Was fine for a bed for the night, and check-in and check-out were both extremely simple. The room was clean enough. However, the complete absence of staff on the property (receptionist was reached via Skype) was unsettling, and overall service was lacking. Security cameras throughout the property instead of staff on premises and the plastering of threatening ‘rules’ throughout the property was very unwelcoming. Would not recommend, unless you were passing through Warrnambool on a very tight budget, and had no other accommodation options.
2019 年 9 月に 1 泊滞在
Staffからの返信 (投稿日 : 2019 年 9 月 24 日)
Hi, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property. In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.Also,the safety and security of our guests is always our top priority. As discussed in our previous conversations, our team has done everything possible and that we are just one call away if ever you need assistance from us. I hope that we can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel! Regards, Staff Team

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 8 月に 1 泊滞在
Johnからの返信 (投稿日 : 2019 年 10 月 3 日)
Thank you for staying with us.

6/10 (普通)

宿泊されたお客様

出張
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
Staff are very friendly, close to the center of town, only complaint room had a terrible smell
2019 年 4 月に 2 泊滞在
Turn-In Motelからの返信 (投稿日 : 2019 年 6 月 20 日)
Hello! We hope and trust that you had a delightful stay with us. It was a pleasure having you as a guest and we look forward to seeing you in your future trips to Warnambool. We are sorry for the inconvenience that you did not like the smell of the room. But we thank you for your feedback as this would help our business considerably. Thank you for choosing Turn-In Motel, we hope to see you again soon!

4/10 (不満)

宿泊されたお客様

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Very old and in need of serious refurbishment. I know I was there during a peak period but it was way overpriced for what you get
2019 年 4 月に 1 泊滞在
Turn-In Motelからの返信 (投稿日 : 2019 年 6 月 20 日)
Hello! We hope and trust that you had a delightful stay with us. It was a pleasure having you as a guest and we look forward to seeing you in your future trips to Warnambool. We are sorry for the inconvenience. But we thank you for your feedback as this would help our business considerably. Thank you for choosing Turn-In Motel, we hope to see you again soon!

10/10 (非常に良い)

Jason

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Just what I need nothing extravagant but nice staf
2019 年 4 月に 1 泊滞在
Turn-In Motelからの返信 (投稿日 : 2019 年 6 月 20 日)
Hello Jason! We hope and trust that you had a delightful stay with us. It was a pleasure having you as a guest and we look forward to seeing you in your future trips to Warnambool. Thank you for your feedback as this would help our business considerably. Thank you for choosing Turn-In Motel, we hope to see you again soon!

2/10 (非常に不満)

宿泊されたお客様

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Horrible motel, very poor condition, would never recommend
2019 年 4 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

2019 年 4 月に 1 泊滞在

6/10 (普通)

HONG YOUNG

気になった点 : 清潔度
2019 年 3 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
If you want something affordable and clean this is a good place. It is well located near Warrnambool but in a quiet corner not far for the main road. Friendly staff although we only spoke thru the phone. All reception and check out can be done automatically.
2019 年 2 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The tv did moy work otherwise it was very clean and tidy. Location was great. Service was good. The phone contact number for the facility did not work
2019 年 2 月に 1 泊滞在

8/10 (良い)

Riku

良かった点 : 清潔度、客室の快適度
Strange experience
Online check-in was quite odd. Check-in time supposed to be at 1pm but the room was ready after 2pm. The room was ok but shower needs some update.. But after all, what you can wait for cheap money.
2019 年 2 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 1 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
Room was very dated, yet expected that. It was very clean. Wifi was a dead loss and could not be relied upon at all.
2019 年 1 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was really great experience... best thing is u dnt need to go reception for anything... go there open the door with special code and check out with just lock the door....👍👍👍👍
2019 年 1 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度
The motel was what I expected for the price - a little dated, yet very clean. I am happy overall and would stay again. My only real issue was that the wifi was terrible - slow and very unreliable. If I got 1 or 2 mins without it freezing or dropping out I considered myself lucky. I tried a number of things to remedy this yet it was to no avail.
2019 年 1 月に 1 泊滞在

10/10 (非常に良い)

Mal、Lismore, NSW

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely Motel, situated in a quiet area, walking distance to the shopping centre, with a bus stop right out front that goes into town. Will return.
2019 年 1 月に 3 泊滞在

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Simple but effective
2019 年 1 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2019 年 1 月に 1 泊滞在

10/10 (非常に良い)

D、Melbourne, au

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean, tidy with spacious room and bathroom. Quaint but very comfortable.
2019 年 1 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : スタッフとサービス
I got my room details- at 5pm I got calls and messages saying my room wasn’t ready... that’s too late and it should be ready Then I called back and they said they had sent the room code - they didn’t When I arrived I asked reception (a girl in a FaceTime screen) for the code and she told me she had sent it and I had it- she passively accused me of lying- so I showed her my phone screen. Then she finally printed and gave me my code. Summary- room not ready on time- poor customer service - hotel making it too complicated
2019 年 1 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice staff. Checked in on me twice over the phone and once directly to make sure I had everything I needed
2018 年 12 月に 3 泊滞在