デラックス ルーム キングベッド 1 台 禁煙 | デスク、遮光カーテン、ベビーベッド (無料)、WiFi (無料)

レッド ルーフ イン & スイーツ ワパコネタの口コミ

2 out of 5
レッド ルーフ イン & スイーツ ワパコネタ
1659 Bellefontaine Street, Wapakoneta, OH

口コミ

6.8
評価 10 - 176 件の口コミ中 36 件が非常に良い" "
評価 8 - 176 件の口コミ中 55 件が良い" "
評価 6 - 176 件の口コミ中 43 件が普通" "
評価 4 - 176 件の口コミ中 19 件が不満" "
評価 2 - 176 件の口コミ中 23 件が非常に不満" "

6.8/10

清潔度

7.8/10

スタッフとサービス

6.2/10

設備とサービス

6.2/10

施設のコンディションと設備

6.2/10

環境への配慮

口コミ

4/10 (不満)

Elder

良かった点 : 清潔度
気になった点 : スタッフとサービス
2024 年 4 月に 1 泊滞在
Gabrielle RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for taking a moment to leave a review, Elder. The staff and I at the Red Roof Inn & Suites Wapakoneta were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 (非常に不満)

Sami

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Gabrielle RediResponse Specialistからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for taking a moment to leave a review, Sami. The staff and I at the Red Roof Inn & Suites Wapakoneta were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

8/10 (良い)

Adaline

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 5 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2024 年 4 月 28 日)
Hello Adaline, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WAPAKONETA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 (非常に不満)

Cassey

2024 年 4 月に 1 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 27 日)
Hello Cassey,Thank you for choosing to stay at our Red Roof Inn & Suites Wapakoneta. I appreciate your 1/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 (良い)

WILLIAM

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 27 日)
Hello William,Thank you for choosing to stay at our RED ROOF INN & SUITES WAPAKONETA. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 (非常に不満)

Michael

出張
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The breakfast was a joke, wasn't worth 50cents
2024 年 4 月に 7 泊滞在
Kamaria RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Michael,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES WAPAKONETA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for our breakfast not being to your liking prompting your 1/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

10/10 (非常に良い)

rick

2024 年 4 月に 1 泊滞在
Adraine Rediresponse Specialistからの返信 (投稿日 : 2024 年 5 月 8 日)
Hello Rick, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WAPAKONETA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 (非常に良い)

Donny

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
This was a very fine hotel I recommend it for the price
2024 年 3 月に 1 泊滞在
Recordo, Rediresponse Specialistからの返信 (投稿日 : 2024 年 4 月 14 日)
Hello Donny,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Wapakoneta. It's amazing to hear that you had a wonderful experience with us and also loved our affordable ratees. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We can't wait to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 (良い)

paul

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very close to the Neil Armstrong Air and Space Museum and easy access to the express way.
2024 年 4 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Paul,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WAPAKONETA. You mentioned you liked our close proximity the Neil Armstrong Air and Space Museum and our easy access to the express way. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Chris

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great
2024 年 4 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Chris,We at the RED ROOF INN & SUITES WAPAKONETA are thrilled to have earned your scoring of 5/5 in regard to your recent stay with us. It was a joy to read your stay was great. Please know your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests at Red Roof. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences here at Red Roof.Thank you again for your comments. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Zulma

良かった点 : スタッフとサービス
2024 年 2 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Zulma, We at the RED ROOF INN & SUITES WAPAKONETA are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

6/10 (普通)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not great.
The shower didn’t work properly, and it didn’t seem like the pillow cases, sheets or bedding had been changed. Looked like mold was growing in the lamp shade, super dusty, shower was just in general sketchy. The beds were not the most comfortable. A lot of weird people around that area. Watched someone look into the windows of my car ? Like what? Weird. The housekeeper was friendly though. But lady at check in when I first arrived was rude, and seemed like we interrupted a conversation she was having (my bad?). And seemed annoyed any time I’d go up to front desk to ask a question. Just overall not the best experience. Bathrooms definitely need a remodel. The beds and blankets etc need to be replaced. The towels were dirty. I found hair, fingernails, and brown stains on bed and stains on towels. Just absolutely disgusting. I do not recommend staying here no matter how “cheap” it is. Take your business elsewhere.
2024 年 1 月に 5 泊滞在
Tianna RediResponse Specialistからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Valued Guest, Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Wapakoneta. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the faulty shower, the possible mold you described and the less than ideal encounter you had with the staff. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

4/10 (不満)

Robert

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Room was dirty. Changed my socks 3 times before deciding to wear my shoes from the bed to the bathroom. The inside ofthe Entrance Door to the room had dirty all over it. I know that I'll never be staying here again.
2023 年 12 月に 1 泊滞在
Oshane RediResponse Specialistからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Robert, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES WAPAKONETA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

6/10 (普通)

Margaret

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The whole place needs a refresh from the sign outside to a painting inside. There was no coffee maker 8n the room and the breakfast was toast and cereal. No begals, muffins, or fruit. Just the bare essentials in the whole place, but charged the same price as much nicer hotels that we stayed in.
2023 年 11 月に 1 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2023 年 11 月 19 日)
Dear Margaret, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES WAPAKONETA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the breakfast not being up to your standards along with the other issues mentioned. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 (非常に不満)

Michele

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス
Smelly ventilation!!
2023 年 11 月に 1 泊滞在
Oshane RediResponse Specialist からの返信 (投稿日 : 2023 年 11 月 14 日)
Dear Michele, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES WAPAKONETA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 (非常に不満)

Kristal

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Extremely dirty and outdated only thing’s clean were the sheets and towels
2023 年 10 月に 2 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 27 日)
Thank you, Kristal, for telling us about your recent stay at the RED ROOF & SUITES WAPAKONETA. I am glad to hear that you found the sheets and towels to be clean. However, you indicated that the upkeep and cleanliness of our hotel dampened your experience. Please accept our apologies for the impact these issues had on your stay. At Red Roof, it is our primary aim to give you a clean and comfortable experience and it is disheartening to hear that this was not the impression we left you with. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 (普通)

Walter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在

4/10 (不満)

MARSHA、Xenia

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

6/10 (普通)

Margilee

良かった点 : 清潔度、スタッフとサービス
The property had basic accommodations. The bedding was crisp and clean, there were adequate towels, there was a small refrigerator and microwave. However, there was not a coffee maker in the room, the curtains did not cover the window well and the door did not seem the most secure. The door had a deadbolt and a chain, but they were ancient and the door itself seemed flimsy. The building sits in a truck stop area. I think that this would be a good location if you were an over the road truck driver or itinerant utility worker. The included breakfast was ok, but the coffee was dreadful. I ended up going to McDonald's. The office staff person was polite and easy to find.
2023 年 9 月に 1 泊滞在
Kerry-Lee RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 3 日)
Hello Margilee, The team and I at the RED ROOF INN & SUITES WAPAKONETA want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our clean bedding and polite staff. Our apologies for the lack of a coffee maker and the curtain situation along with the other listed concerns. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We hope you will return so that we can provide you an even better experience. Thank you again for sharing your experience. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 (良い)

Dana

良かった点 : 清潔度、スタッフとサービス
The area where the hotel is was just hit by a tornado, so I wasn't expecting much, the room needs to be updated from the 90's decor, but it was a clean place to sleep and shower which was all I needed. Getting into and out of the parking lot was touch and go due to road construction. Staff was super nice. Passed by the place 7 times before I found it.
2023 年 9 月に 2 泊滞在
LaTunde Murrant. Rewards Specialistからの返信 (投稿日 : 2023 年 9 月 23 日)
Dear Dana,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WAPAKONETA. I'm so glad we earned your 4/5 score. At Red Roof we are proud to know that the staff was super nice, the place was clean and all the positive that you highlighted. However, regarding your comment that the room needs to be updated from the 90's decor and any other concerns mentioned, these will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 (良い)

Iceracer

It was okay just had a weird smell in the hotel and room
2023 年 9 月に 2 泊滞在
Devorine RediResponse Specialistからの返信 (投稿日 : 2023 年 9 月 14 日)
Hello Iceracer,Thank you for your response and I am happy that your visit was ok with us. However, you indicated there was an odd smell in the room and also the property. I truly apologize for that. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn & Suites Wapakoneta. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

6/10 (普通)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Our apartment wasn’t in the greatest condition. There was a hole near the AC unit where a cricket was hiding, which kept bothering us all night. There was a shoddy electrical outlet behind the bed, and one of the charge stations (built into the night stands) was damaged. The bathtub drain appeared to be clogged because it couldn’t keep up with a shower. Otherwise our stay was fine, just a couple annoyances with its condition.
2023 年 9 月に 1 泊滞在
Oniel Rediresponse Specialistからの返信 (投稿日 : 2023 年 9 月 7 日)
Hello David,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Wapakoneta. We are sorry you had a less than satisfactory experience, prompting your 3/5 rating. Please accept our most sincere apologies for the inconvenience caused by the drain, room's appearance and other highlighted issues. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

8/10 (良い)

Amie

良かった点 : 清潔度、スタッフとサービス
Close to highway. Food choices around. Pretty chill area
2023 年 9 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2023 年 9 月 5 日)
Dear Amie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES WAPAKONETA. It's good to hear that you found our hotel to be in close proximity to the highway and food places, and the area to be pretty chill resulting in a 4/5 score.Thank you again for your kind words. We hope to continue to provide great experiences for you.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 (良い)

Gregory

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Oniel Rediresponse Specialistからの返信 (投稿日 : 2023 年 8 月 20 日)
Hi Gregory,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn & Suites Wapakoneta. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

6/10 (普通)

Kathy

2023 年 8 月に 1 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 8 月 6 日)
Hello Kathy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WAPAKONETA and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

4/10 (不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not good
They say every day house cleaning, never seen it. Floors dirty and sticky. Hole place needs renovated up dated.
2023 年 7 月に 3 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2023 年 7 月 27 日)
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES WAPAKONETA. I am sorry that your experience did not meet your expectations due to the situation you mentioned regarding housekeeping service, and the upkeep and cleanliness of our hotel not being up to your standards.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

10/10 (非常に良い)

David、Leavittsburg

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was clean and recently remodeled. Best deal in the area.
2023 年 7 月に 1 泊滞在

8/10 (良い)

Tracy、Fremont

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a room
2023 年 7 月に 2 泊滞在
Sashauna Red Roof Managementからの返信 (投稿日 : 2023 年 7 月 15 日)
Dear Tracy,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn & Suites Wapakoneta. I was thrilled to see you were pleased with the room, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 (非常に良い)

Cheryl

2023 年 7 月に 1 泊滞在
Devorine RediResponse Specialistからの返信 (投稿日 : 2023 年 7 月 5 日)
Thank you for taking a moment to rate your experience, Cheryl. The staff at the Red Roof Inn & Suites Wapakoneta and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

10/10 (非常に良い)

John J

グループ旅行
良かった点 : スタッフとサービス
2023 年 6 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2023 年 6 月 28 日)
Hello John,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES WAPAKONETA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 (良い)

Nicholas

良かった点 : 清潔度、スタッフとサービス
Only room available in the area, so it was wonderful for sleeping.
2023 年 6 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2023 年 6 月 27 日)
Hello Nicholas,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES WAPAKONETA. It's great to hear that our hotel met your needs prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once more, thank you for your review. We hope to continue to provide great experiences for you.Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 (良い)

Trudy

ペット同伴の旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The building is old and with hallway tile ceilings loose. The doors are visibly dirty and some of the baseboard trim is rotted and rusty with dirt in the corners. The picture on Expedia must have been from when the building was brand new because it doesn’t look anything like it!!Very disappointing even though the price was reasonable.
2023 年 6 月に 1 泊滞在
Sharma RediResponse Specialistからの返信 (投稿日 : 2023 年 6 月 25 日)
Hello Trudy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES WAPAKONETA. It's great to hear that you found our rates to be reasonable. However, I am sorry that you were unsatisfied due to the upkeep of our hotel not being up to your standards, cleanliness of the doors, the conditions of the baseboard trim you mentioned, and the other highlighted concerns. In the future, should you stay with us again, feel free to contact the front desk in real time to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your experience and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 (普通)

Jamie

2023 年 6 月に 3 泊滞在

2/10 (非常に不満)

Paul

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Floor all over was sticky like someone spelt pop. Room was overly scented with some kinda cleaner.
2023 年 6 月に 1 泊滞在
Toni-Ann RediResponse Specialist からの返信 (投稿日 : 2023 年 6 月 20 日)
Hello Paul,Thank you for leaving a review. You indicated that you were not pleased with your stay, resulting in your 1/5 score. We’re sorry that we let you down. The issues you brought to our attention regarding the floors being sticky and there being an overwhelming fragrance in your room is truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

2/10 (非常に不満)

Jessica

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bed bugs june 2023
Donot recommend.. bed bugs. Only one of there building look like the photo on website. Run down. I understand cheaper hotels means nothing facny but this place needs to be tore down, even if they didnt have bugs. Find another hotel
2023 年 6 月に 2 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2023 年 6 月 12 日)
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Wapakoneta, Jessica. I am sorry that your experience did not meet your expectations. You stated that the insects listed hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, we can work towards making the necessary changes. I wish you all the best in your future travels.Very truly yours,XaoRediResponse Specialist

6/10 (普通)

Charles

気になった点 : 清潔度、施設のコンディションと設備
Substandard - property wearing down
2023 年 5 月に 1 泊滞在
Xao RediResponse Specialistからの返信 (投稿日 : 2023 年 6 月 3 日)
Thanks for sharing, Charles. The staff at the Red Roof Inn & Suites Wapakoneta appreciated your 3/5 score. However, you noted that the property was substandard and that it is wearing down. As such, your feedback may be taken into consideration going forward.Guest feedback, like yours, aids in our growth, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRediResponse Specialist

8/10 (良い)

Carrie

2023 年 5 月に 1 泊滞在

8/10 (良い)

Todd

気になった点 : 施設のコンディションと設備
got to get the tornado damage corrected and repaint the room
2023 年 5 月に 5 泊滞在
Dannielle Rediresponse Specialistからの返信 (投稿日 : 2023 年 5 月 17 日)
Dear Todd,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES WAPAKONETA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the situation with the tornado damage that occurred was corrected and the room got repaint. We hope to continue to provide great experiences for you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Dannielle Red Roof Management

4/10 (不満)

Tina

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Wont come back
2023 年 3 月に 1 泊滞在
Oniel Rediresponse Specialistからの返信 (投稿日 : 2023 年 3 月 20 日)
Hello Tina,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the RED ROOF INN & SUITES WAPAKONETA. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Thank you again for your review.Sincerely,OnielRediresponse Specialist

10/10 (非常に良い)

Shivani

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice and Clean and nice stay
2023 年 2 月に 1 泊滞在
Toni-Ann RediResponse Specialistからの返信 (投稿日 : 2023 年 2 月 17 日)
Dear Shivani,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your comments and are happy to hear you had a great stay with us, especially regarding the cleanliness of your room. We aim to deliver a positive experience for all our guests and we're happy that was achieved for you.Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Toni-AnnRediResponse Specialist

6/10 (普通)

Ryan

家族旅行
良かった点 : 客室の快適度
気になった点 : 施設のコンディションと設備
Got billed twice. Reservation was not in their system, so had to pay again. Snow wasn’t cleared from doors
2022 年 12 月に 1 泊滞在
Adraine RediResponse Specialistからの返信 (投稿日 : 2022 年 12 月 28 日)
Dear Ryan, Thank you for taking the time to leave a review of your experience. I appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Wapakoneta. You indicated that you were unsatisfied with being billed twice and that there was no reservation in our system. Upon investigation I'm seeing that the property offered a return in the additional charge that was made. The refund may take 7 to 14 business days to reflex back into the card holder account. I will make sure to share your comments with the rest of our team in an effort to make changes.Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Adraine RediResponse Specialist

6/10 (普通)

Brianna

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
2022 年 12 月に 1 泊滞在
Antonio,RediResponse Specialistからの返信 (投稿日 : 2023 年 10 月 14 日)
Hello Brianna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WAPAKONETA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 (良い)

Angela

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 9 月に 4 泊滞在
Tianna (RediResponse Specialist)からの返信 (投稿日 : 2022 年 11 月 14 日)
Hello Angela,Thank you for taking a moment to complete our survey. Myself and the staff at theRED ROOF INN & SUITES WAPAKONETA appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,

8/10 (良い)

Jamie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The beds were so so hard. The staff was so nice and the room over all was clean. The water temp of the shower was eh but it got the job done.
2022 年 9 月に 2 泊滞在

8/10 (良い)

Terry

2022 年 9 月に 1 泊滞在

2/10 (非常に不満)

Aaron

2022 年 9 月に 1 泊滞在

6/10 (普通)

Marie

良かった点 : スタッフとサービス
2022 年 9 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2022 年 9 月に 3 泊滞在

2/10 (非常に不満)

Aileen

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice gas station next door
2022 年 9 月に 1 泊滞在

6/10 (普通)

Suzanne

2022 年 9 月に 3 泊滞在