スタンダード ルーム クイーンベッド 2 台 禁煙 | 高級寝具、デスク、遮光カーテン、アイロン / アイロン台

クオリティ イン & スイーツ ダウンタウン ワラ ワラの口コミ

2.5 out of 5

口コミ

8.0

とても良い

評価 10 - 975 件の口コミ中 380 件が非常に良い" "
評価 8 - 975 件の口コミ中 374 件が良い" "
評価 6 - 975 件の口コミ中 104 件が普通" "
評価 4 - 975 件の口コミ中 57 件が不満" "
評価 2 - 975 件の口コミ中 60 件が非常に不満" "

8.4/10

清潔度

8.8/10

スタッフとサービス

8.0/10

設備とサービス

8.0/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Monte

家族旅行
良かった点 : スタッフとサービス、設備とサービス
Indoor pool & hot tub, Size of room Room had a general smell of age, pull out sofa and bed were jammed together, walking in room above very audible, bathroom claustrophically small, hot tub was small, water in hot tub is a degree or two cooler than typical
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Monte, Thank you taking the time to write an online review, we look forward to your return. Thank you for the great ratings.Thanks,

8/10 (良い)

melissa

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
There is no elevator but other than that everything was clean, and quiet with easy access to the places I was going.
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Melissa, Thank you taking the time to write an online review, we look forward to your return. Thank you for the great ratings.Thanks,

10/10 (非常に良い)

Ray

Xxx
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Ray, Thank you for the ratings.Cheers!

2/10 (非常に不満)

Adam

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cancelled my room before I even arrived after a long trip. Explained to them I would be checking in after their time expectations and they still cancelled me, and charged me for the "no show". Absolute garbage.
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Adam,This is the main reason why we tell all of our guests to use the hotel directly and not 3rd party.Thanks,

4/10 (不満)

Debra

気になった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Debra, Thanks for the ratings.

6/10 (普通)

Connie

カップルで旅行
良かった点 : スタッフとサービス
We were traveling with a lot of luggage, it was a wine buying trip. We were put on the third floor with no elevator. The toilet in the bathroom was uncomfortably low! I am 5'2" and it was like sitting on the floor, imagine how my 6'2" husband felt!
2024 年 5 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Connie, Thank you for reviewing your recent stay with us. Apologies about our short comings, see you next time.Thanks,

2/10 (非常に不満)

Stephen

カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
We reserved a room with 1 queen bed but the room we were given had 2. Cramped. We were given a room in the basement where we were treated to the sounds of the plumbing throughout the night. The people in the room above us must have worn boots even getting up in the middle of the night to add to the noise. Our toilet had a scream upon flushing so maybe they were just trying to get back at us. There was a carpet tack strip with exposed tack points. The a/c heater was loud to the point that earplugs were necessary to get a good night sleep. The bathroom fan was loud as well but at least you could get away from it. I had asked for a different room but was met with a no. I don’t remember the desk person even looking for an alternative or saying “sorry”. I doubt if a remodel would help. Just tear it down.
2024 年 5 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Stephen, Thank you for your review, we will look into your points. Have a wonderful day!Thanks,

6/10 (普通)

William

良かった点 : スタッフとサービス
Basic
2024 年 5 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
William, Thank you!

2/10 (非常に不満)

Monique

ペット同伴の旅行, 小さなお子様連れの家族旅行
気になった点 : スタッフとサービス
Manager was very rude got cops called on me and my minor son whom he said I was harboring a fugitive all over saying my dog was not a service dogs call me all types of names was being very hostile to the point my Uber driver had to stay with me
2024 年 4 月に 3 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Monique, Your 3 night stay was terminated by the hotel due to your minor son smoking pot in our common restroom with his friends. The next day he was caught bringing in 2 dogs, after you had inquired about the pet fee on the first day, telling staff you decided not to bringing the pets as you could not afford it. Then you and your son tried to pass the pets off as service animals, as your are holding them in your arms. Overall we thank you for your review, have a great day.Thanks,

10/10 (非常に良い)

Jettie

2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Jettie, Thank you for the perfect score, see you on your next visit!Thanks,

8/10 (良い)

John、Bainbridge Island

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Well-situated, reasonably priced, basic hotel
2024 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear John, Thank you for your review and great rating, hope to see you again.Thanks,

6/10 (普通)

Fawn

良かった点 : スタッフとサービス
Was a good location for our time in Walla Walla. Hotel is dated and showing its age. Was fairly noisy on the bottom floor from guest upstairs. No elevator.
2024 年 4 月に 3 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Fawn, Thank you for your review, we hope to see you again.Thanks,

8/10 (良い)

Audrey

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room not as good as past stays.
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Audrey, We thank you for writing an online review, but also disappointed we fell short of your expectations. Please trust we will be doing more to ensure an experience as this is not felt.Thanks,

8/10 (良い)

Matt

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pool and hot tub were great, hot tub had way too much chlorine in it. Otherwise, it was a solid, typical stay.
2024 年 3 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Matt, Thank you for the wonderful review and rating, we will definitely look into our chemicals. Hope to see you again.Thanks,

6/10 (普通)

Wendy、Meridian

カップルで旅行
It was just a place to stay nothing special pool was closed they hadn’t cleaned ice and snow it was unsafe getting in and out nothing special I did not reserve the most expensive room either so you get what you pay for
2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Wendy, Thank you taking the time to write a review about your recent stay with us. We hope to see you again.Thanks,

2/10 (非常に不満)

Helen、Seattle

2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 25 日)
Helen, Having a hard time understanding a review for not showing up and then giving us this rating. Thank you for the support!Thanks,

10/10 (非常に良い)

Travis、los angeles

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a great clean hotel! The staff was very accommodating.
2024 年 3 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Travis, Thank you for the perfect score, we hope to serve you again!Thanks,

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Kevin, Thank you for the perfect score! We hope to serve you again.Thank you!

4/10 (不満)

Clayton

家族旅行
良かった点 : 清潔度、スタッフとサービス
Janky heat/AC was so LOUD, and didnt seem to function properly, finally just unplugged it. Also, bathroom fan connected to light, and also LOUD. People were quiet tho.
2024 年 2 月に 3 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Clayton, Thank you taking the time to write a review regarding your recent stay with us. We are very sorry to hear that your stay was not as we expect to provide, we will look into the issues you mentioned. Please give us another chance to prove we can provide you with an exceptional experience.Thank you!

6/10 (普通)

Todd

家族旅行
良かった点 : 清潔度、設備とサービス
Front desk clerk in the evening forgot to bring me my towels after ringing bell, waiting and going yo find him in the pool area. Was woke up in the middle of the night to a mouse chewing through my hot chocolate packet. The people walking above sound like the floor is going to crackle. No elevator and my mother in-law had a very hard time doing the stairs. Other than that it was fine.
2024 年 2 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear Todd, Thank you for your review, apologizes about not being able to get your towels. We will be looking into the pest issue with our pest control company. All online websites state our building is not equipped with an elevator, not really sure how your mother-in-law had hard time considering her room was on our main floor. But we thank you for your review and hope to earn your business again in the future.Thanks,

10/10 (非常に良い)

Anthony、Hillsboro

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a good familynplace but the pool was closed
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear Anthony, Thank you for the perfect score, we look forward to serving you again!Thanks,

10/10 (非常に良い)

Margaret

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear Margaret, Thank you for the perfect score, we look forward to serving you again!Thanks,

8/10 (良い)

Marcy

2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Marcy, Thank you giving us such a great rating for your last visit with us. We hope to see you again!Thanks,

8/10 (良い)

Kevin、Moxee

良かった点 : 清潔度、スタッフとサービス
Seems to be aging.
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Kevin, Thank you for the 4 of 5 ratings and review. Hope to see you soon!Thanks,

2/10 (非常に不満)

Melissa

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
Upon arrival waited for 25 minutes for an employee to appear. No bell to call for service. Finally 2 men came in smelling badly of pot and one of them checked us in. At checkout again nobody around. There were several room key cards thrown on the counter from others trying to checkout. Unsafe! Anyone could walk in, pick up a room key card sitting on the front desk unattended and go into a room.
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Melissa, Thank you for writing a review from your side, but when I came to check you in from our pool, that is being worked on, I apologized right away and sorry to keep you waiting, to which you said it had only been a few minutes and now to read about it's a 25 minute wait? The smell you are referring to would be epoxy paint not pot, but you are probably not familiar with the epoxy smell. The reference of unsafe would give access to a room that is dirty and vacated by the guests, which would not pose any safety issues other than to an empty room, but I guess you would know better. Thank you again for your review.Thanks,

2/10 (非常に不満)

Ronald

気になった点 : 施設のコンディションと設備
2024 年 2 月に 4 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Ronald, Thank you for the review. Hope to see you soon!Thanks,

6/10 (普通)

Bryan

2024 年 2 月に 3 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Bryan, Thank you for the ratings.Thanks,

2/10 (非常に不満)

Ciji

2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Ciji, Thank you for the rating, hope to see you again.Thanks,

4/10 (不満)

Denise

カップルで旅行
Disappointed that the pool and hot tub are being renovated- and not useable. Not available from December until March, approximately. These were listed on the hotel amenities. I would have selected a different hotel if I had been aware the pool and hot tub were not available. That’s part of what I was looking for when searching for a hotel.
2024 年 1 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Denise, Thank you for review, even though it sounds like you did not read all the updates that were being done around the time of your stay. Hope you have a wonderful experience next time you visit.Thanks,

4/10 (不満)

Andrew

気になった点 : 清潔度
2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Andrew, Thank you for the rating, hope to see you again.Thanks,

10/10 (非常に良い)

John

2024 年 1 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear John, Thank you for the perfect score, hope to see you again soon!Thanks,

4/10 (不満)

John

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear John, Thanks for the ratings, hope to see you again.Thanks,

8/10 (良い)

Kieth

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 12 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Kieth, Thank you for the wonderful score, hope to see you again.Thanks,

8/10 (良い)

Zane

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
Good experience with the room except there was hair in the bathroom.
2023 年 12 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Zane, Thank you for the wonderful rating, and our apologies for our short comings. Hope to see you again!Thanks,

10/10 (非常に良い)

Chip

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Clean room including the bathroom with a firm bed and a full breakfast
Managementからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Chip, Thank you for the perfect score and review, we hope to serve you again.Thanks,

8/10 (良い)

William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Managementからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear William, Thank you for the great ratings, hope to see you again!Thanks,

10/10 (非常に良い)

Andrey

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Managementからの返信 (投稿日 : 2023 年 12 月 13 日)
Andrey, thank you for the perfect rating, see you again soon!Thanks,

6/10 (普通)

Paula

カップルで旅行
Homeless camp out in parking lot
2023 年 12 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Paula, Thank you for your review, but person in review is an employee who is trying their best, but thank you for your insinuations.Thanks,

4/10 (不満)

Christina

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Christina, Thank you for the rating, hope to see you again.Thanks,

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Daniel, Thank you for the perfect score, hope to serve you again.Thanks,

8/10 (良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
went to use the jacuzzi and it was cold. very disappointing!
2023 年 11 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear James,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Very sorry to find you found the jacuzzi cold, rest assured that we will look into this matter. Please visit us again soon!Thanks,

6/10 (普通)

MICHELE、EAST WENATCHEE

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The indoor pool was too cold & the hot tub was barely 75°
2023 年 11 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Michele,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Fortunately our pool temp is set to 80 degrees and hot tub to 104 degrees year round. Please visit us again soon!Thanks,

2/10 (非常に不満)

Michael

I made a mistake, booked it on the wrong date and then found out it was non-refundable even though I had the damn insurance you guys should make it more apparent when things are going to be nonrefundable
2023 年 11 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Michael,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Unfortunately this sounds like more of a compliant against the 3rd party, not the hotel, but thank you for your review.Thanks,

8/10 (良い)

Dennis

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk was easy access, the room was neat and clean. Hot breakfast was awesome!
2023 年 11 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 11 月 27 日)
Dear Dennis, Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon! Thanks,

8/10 (良い)

Nell

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and convenient, with a nice breakfast spread in the morning. Pet friendly, although they charge an additional fee. Close to downtown restaurants and lots of easy parking.
2023 年 11 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 11 月 27 日)
Dear Nell, Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon! Thanks,

8/10 (良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was clean, bed was comfortable. Neighboring rooms were only occasionally noisy (loud bumps and such). But never noisy in any way that I felt was out of the ordinary for any hotel I've ever stayed in. I'd stay there again.
2023 年 11 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear John,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Please visit us again soon!Thanks,

6/10 (普通)

Charles

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Was ok
2023 年 11 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 11 月 21 日)
Dear Charles, Thank you for the review.Cheers!

10/10 (非常に良い)

Starlene

2023 年 11 月に 2 泊滞在
Managementからの返信 (投稿日 : 2023 年 11 月 22 日)
Starlene, thank you for the perfect score. See you soon! Thanks,

10/10 (非常に良い)

Natalie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The gal who checked is in was quite nice and helpful. Rooms were okay. It was quiet.
2023 年 11 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 11 月 21 日)
Dear Natalie,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Thanks,

10/10 (非常に良い)

GWENN

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff, super clean, great breakfast.
2023 年 11 月に 2 泊滞在
Managementからの返信 (投稿日 : 2023 年 11 月 21 日)
Dear Gwenn,Thank you for taking the time to complete an online review regarding your recent stay at Quality Inn & Suites Downtown Walla Walla. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Thanks,