Maybe our expectations were too high, but we did expect a doorman and bellman service. Valet service was excellent and the valet attendant did provide us with a luggage cart, which we managed with difficulty to maneuver around the VERY small and congested lobby area to the elevator. Our biggest disappointment came when we arrived at our 2nd floor room. We were assigned to a depressing room with one small window and a view of a roof with airconditioners. I had purposefully reserved and paid for the Austin room with three windows. I immediately went down to the desk and inquired if we could be reassigned. I was told no, that they were fully booked. No adjustment would however be made to our rate.
We found the front desk staff to be rude and very short with us throughout our stay. No information about the hotel or map of the property was provided. When we inquired later from the giftshop host about the location of the library, she curtly stated it was "for guests only". My husband politely informed her that we were guests and she asked for our room number. We have stayed in many very nice hotels around the world and never been treated so rudely!!! Another issue with the hotel itself, was the total lack of sound proofing between our room and an adjoining room. We could hear their entire conversations and their young, very loud, and crying child. We were made to feel that we needed to whisper for any privacy. It was not the special, relaxing visit that we expected!!!
