テラス / パティオ

ホーム 2 スイーツ バイ ヒルトン ウェーコの口コミ

3 out of 5

口コミ

9.4

最高に素晴らしい

評価 10 - 839 件の口コミ中 627 件が非常に良い" "
評価 8 - 839 件の口コミ中 151 件が良い" "
評価 6 - 839 件の口コミ中 35 件が普通" "
評価 4 - 839 件の口コミ中 12 件が不満" "
評価 2 - 839 件の口コミ中 14 件が非常に不満" "

9.6/10

清潔度

9.6/10

スタッフとサービス

9.2/10

設備とサービス

9.4/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Takahisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
非常にきれいで良かった

6/10 (普通)

Rebecca、Trenton

カップルで旅行
良かった点 : スタッフとサービス
I would say this was average for a hotel. Breakfast was equal to what to expect at this price point. Staff were friendly and helpful. The highway noise was apparent as well as sound traveling from other rooms. In general, the facility just seemed it needed updated. The bedding was thin and a bit scratchy. The shower floor was stained. But Everything worked like it should.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Dana、Spring

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved our room.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 10 日)
Dana, thank you so much for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your stay. We are glad that you enjoyed our spacious and comfortable rooms, equipped with everything you need for a memorable visit. Thank you for being our guest at Home2 Suites by Hilton Waco, and we look forward to seeing you again soon.Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Francisco J

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Excellent service
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 2 日)
Francisco, thank you for the great review of Home2 Suites by Hilton Waco. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our devoted staff. Thank you again; we look forward to welcoming you back soon.Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Debra

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved it. When we come back to visit family again this is where we will stay again
2024 年 3 月に 7 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you for staying with us and leaving your generous review, Debra! We are glad to know that we were able to provide you with a great stay throughout your visit, and we love knowing you plan to return. All of us here at Home2 Suites by Hilton Waco look forward to your next trip!Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Ladena、Benton

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
we were within 3 miles of everything we wanted to visit.
2024 年 3 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you for the excellent review of your stay at Home2 Suites by Hilton Waco, Ladena! We appreciate you pointing out our convenient location to all of your favorite destinations! We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Lari

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was great. The location was amazing!!
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 19 日)
Lari, thank you for choosing the Home2 Suites by Hilton Waco for your recent stay and for sharing your experience. We were pleased to read that you loved our exceptional hospitality and could take advantage of our great location and all that the area has to offer. We hope to have the pleasure of hosting you again soon.Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Barbara F、Sanford

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Floor plan of room was excellent and comfortable for a multi night stay
2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Barbara,Thank you for your recent stay at Home2 Suites by Hilton Waco and for your very kind review. We realize we are a home away from home for many travelers, and our highest priority is making sure every guest has a relaxing experience in clean, comfortable accommodations. We are so glad the layout of your room was perfect for you. We work hard to make sure our guests leave happy, and we are grateful for the recognition of dedication! It was a pleasure having you as our guest, and we hope to show you more of our inspiring hospitality the next time you are in the area. Best wishes, Lana MurphyGeneral Manager

4/10 (不満)

Catherine

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Normally I’m not very critical of hotels but there were just too many issues to count and I’m not sure how this place got the rating that it did. I’ve never checked into a room and had to clean out the microwave because the mess from the previous guests were still there. The beds were so sloppily made to the point where the sheets weren’t even tucked in. And I have no idea how old the mattress was but it was unbelievably lumpy. 10/10 would not recommend. For the price of this place just get an Airbnb.
2024 年 3 月に 7 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 14 日)
Catherine, on behalf of our entire team, we would like to offer our sincerest apologies for each of the areas in which we fell short of your expectations. We do not take cleanliness concerns lightly, and we are disappointed that this was your experience. Be assured that we will be discussing your comments with our housekeeping leadership team to ensure these issues are properly addressed. We are grateful for your patience, and we hope you will consider giving us another opportunity to serve you in the future. Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Bruce

カップルで旅行
良かった点 : 設備とサービス
The hotel is clean. The room was roomy clean and comfortable. There is a Bubba’s restaurant next door that is really good. Will stay here again.
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 12 日)
Bruce, thank you so much for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your stay. We are glad that you enjoyed our spacious and comfortable rooms, equipped with everything you need for a memorable visit. We also appreciate you highlighting the delicious dining options nearby!Thank you for being our guest at Home2 Suites by Hilton Waco, and we look forward to seeing you again soon.Best wishes, Lana MurphyGeneral Manager

8/10 (良い)

Jack

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beds are small. They are full-size rather than queens. All else was very nice.
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 26 日)
Jack, thank you for taking the time to provide your feedback. We are pleased to see that overall you enjoyed your stay, yet we want to apologize for any discomfort caused by the size of your bed. We appreciate your sentiment and hope you will give us another chance to provide you with a better experience at our hotel. Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Gary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 15 日)
Gary, thank you so much for the perfect five-star rating! We are absolutely thrilled to hear you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again the next time you visit Waco!Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Dori

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly staff. Great location
2024 年 1 月に 7 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Dori,Thank you for choosing to stay with us and for taking the time to post a review. We were absolutely delighted to read how much you enjoyed your stay, and we will be sure to share your wonderful comments with our staff. They will appreciate the recognition of their hard work. We are also pleased that you enjoyed our location and the convenience of all the Waco area has to offer. It was our pleasure hosting you at Home2 Suites by Hilton Waco, and we hope you will stay with us again whenever your travels bring you this way.Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Jon

2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 21 日)
Jon, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Triola、Cedar Hill

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I am ALWAYS pleased when I stay here. The staff is friendly, the property is always presentable, and the rooms are clean and comfortable. Never disappointed.
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 31 日)
Triola, thank you for coming back to see us again at Home2 Suites by Hilton Waco! It is great knowing you experienced another pleasant stay with us and that our team took excellent care of you as always. We enjoyed hosting your visit and hope we will continue to be your hotel of choice when your plans bring you to the area.Best wishes, Lana MurphyGeneral Manager

8/10 (良い)

Sue

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
STAFF WAS VERY FRIENDLY AND HELPFUL
2024 年 1 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Sue,Thank you for being our guest at Home2 Suites by Hilton Waco! It is important for our guests to have a great experience, and we are delighted to know our hospitality and great service exceeded your expectations. We will share all of your wonderful feedback with our staff. They are all valuable members of our team, and they will greatly appreciate your kind words.We appreciate your review and look forward to having you as our guest again.Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Jeff、Clayton

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 24 日)
Jeff, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back again soon!Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Brenda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Spacious room. Very comfortable.
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 24 日)
Brenda, thank you so much for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your stay. We are glad that you enjoyed our spacious and comfortable rooms, equipped with everything you need for a memorable visit. Thank you for being our guest at Home2 Suites by Hilton Waco, and we look forward to seeing you again soon.Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Miranda

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and convenient.
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 8 日)
Miranda, thank you for choosing the Home2 Suites by Hilton Waco! We couldn't be happier to read that you loved our immaculate accommodations and were able to take advantage of our great location and all that the area has to offer. We hope to welcome you back again soon.Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Greg R

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property met our needs perfectly.
2023 年 12 月に 7 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 8 日)
Greg, thank you for choosing the Home2 Suites by Hilton Waco for your recent stay and for sharing your experience. We were pleased to read that you loved our exceptional hospitality and could take advantage of our great location and all that the area has to offer. We hope to have the pleasure of hosting you again soon.Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Samuel

Roomy, clean , quiet, friendly staff and a nice breakfast
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 3 日)
Samuel, thank you so much for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your stay. We are glad that you enjoyed our spacious and comfortable rooms, equipped with everything you need for a memorable visit. Thank you for being our guest at Home2 Suites by Hilton Waco, and we look forward to seeing you again soon.Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Gary L

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff and breakfast area was great.
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 3 日)
Gary, thank you for the great review of Home2 Suites by Hilton Waco. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our devoted staff. Thank you again; we look forward to welcoming you back soon.Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Lyndon

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very spacious rooms.
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 31 日)
Lyndon, thank you so much for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your stay. We are glad that you enjoyed our spacious and comfortable rooms, equipped with everything you need for a memorable visit. Thank you for being our guest at Home2 Suites by Hilton Waco, and we look forward to seeing you again soon.Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Perla

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay was great! Very clean and comfortable for the whole family!!
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 1 日)
Perla, thank you so much for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your family's stay. We are glad that you all enjoyed our spacious and comfortable rooms, equipped with everything you need for a memorable visit. Thank you for being our guest at Home2 Suites by Hilton Waco, and we look forward to seeing you again soon.Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

H Wayne

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Everything was great - staff was friendly. The rooms were great- very spacious.
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 26 日)
Mr. Wayne, thank you so much for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your stay. We are glad that you enjoyed our spacious and comfortable rooms, equipped with everything you need for a memorable visit. Thank you for being our guest at Home2 Suites by Hilton Waco, and we look forward to seeing you again soon.Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Areli

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed in this hotel several times when visiting our daughter at Baylor. The location is convenient and the place is very clean and the hotel personnel is always polite and helpful. 5 out a 5 🌟
2023 年 12 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 12 月 24 日)
Areli, thank you for making the Home2 Suites by Hilton Waco your home away from home while visiting your daughter at school. We're pleased to read that you loved our friendly hospitality and appreciated our spotless accommodations. We look forward to welcoming you back the next time you're in town!Best wishes, Lana MurphyGeneral Manager

8/10 (良い)

Vickie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 4 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear Vickie,We appreciate you taking the time to leave your generous rating regarding your recent visit to the Home2 Suites by Hilton Waco. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Gary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 11 日)
Dear Gary,We appreciate you taking the time to leave your generous rating regarding your recent visit to the Home2 Suites by Hilton Waco. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Barbara

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff, breakfast and service. Will stay again next time here
2023 年 12 月に 7 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 9 日)
Dear Barbara,Thank you for staying with us and leaving your generous review. We are glad to know that we were able to provide you with a great stay throughout your visit, and we love knowing you plan to return. All of us here at Home2 Suites by Hilton Waco look forward to your next visit.Best wishes, Lana MurphyGeneral Manager

6/10 (普通)

Nick

2023 年 9 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 9 日)
Dear Nick,Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Best wishes, Lana MurphyGeneral Manager

8/10 (良い)

Brandy

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Brandy,Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Waco. It was our pleasure accommodating you. We hope you will make Home2 Suites by Hilton Waco your home away from home whenever your travels bring you to our area.Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Kathleen

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful
Wonderful
2023 年 10 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 10 月 21 日)
Dear Kathleen, It is wonderful to know you enjoyed everything about your time at Home2 Suites by Hilton Waco and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon. Best wishes, Lana Murphy General Manager

8/10 (良い)

Thomas N.

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Water pressure was very low. Needed daily clean towels. Rooms were clean and comfortable. Staff was very helpful and polite.
2023 年 10 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 20 日)
Dear Thomas N.,We appreciate you taking the time to leave us a kind review. We are happy to know that you enjoyed your stay in your clean room. Our staff is wonderful, and we are glad that you think so, too. Please accept our sincerest apologies for the inconvenience that the low water pressure may have caused you. We hope you will give us a second chance the next time you are traveling to our area. Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Lorraine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 10 月 12 日)
Dear Lorraine, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at the Home2 Suites by Hilton Waco. We'd love to host you again someday for yet another unforgettable visit.Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Cynthia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and great stay.
2023 年 10 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 10 月 10 日)
Dear Cynthia, Thank you for your recent stay at the Home2 Suites by Hilton Waco. We are delighted you had a great experience at our hotel. We love what we do, but being recognized for a job well done is always nice. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon.Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Lindsey

2023 年 10 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 10 月 4 日)
Dear Lindsey, We are pleased to receive your generous rating for the Home2 Suites by Hilton Waco. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay
Enjoyed our stay. Place is clean, quiet, and comfortable. The staff was friendly and the breakfast was delicious.
2023 年 9 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 10 月 1 日)
Dear Valued Guest, Thank you for choosing the Home2 Suites by Hilton Waco. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Veronica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Superb
The hotel was clean, the staff was amazing, friendly and courteous
2023 年 9 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 9 月 30 日)
Dear Veronica,Thank you for your amazing review. We strive to make sure all of our guests' have a pleasant stay, and we are happy to know that this was your experience. We are thankful that our staff was wonderful, and our hotel was clean. We hope you will stay with us again at Home2 Suites by Hilton Waco soon! Best wishes, Lana MurphyGeneral Manager

8/10 (良い)

nikisha

2023 年 9 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 20 日)
Dear Nikisha,Thank you so much for leaving us a four-star review. We appreciate you staying with us, and we hope you thoroughly enjoyed your stay. We hope to see you again soon. Best wishes, Lana MurphyGeneral Manager

2/10 (非常に不満)

Steven

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 28 日)
Dear Steven, We are very sorry for not meeting your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We do hope you will reconsider and stay here again should your travels bring you back to our area.Best wishes, Lana MurphyGeneral Manager

8/10 (良い)

Jill

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
For what you pay, it is clean and quiet and well maintained. The staff is friendly and helpful. The free breakfast is awful so if you think it is a bargain for that, you will be disappointed. There is also no maid/cleaning service which was not good. Apparently they only clean after you leave.
2023 年 9 月に 3 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 24 日)
Dear Jill, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect, but we appreciate you mentioning that you were pleased with most of our services. We value hearing from our guests as this lets us know where we need to focus our attention to improve our guest experience. We hope we will have the pleasure of welcoming you again whenever your travels bring you to the area.Best wishes, Lana MurphyGeneral Manager

2/10 (非常に不満)

nikisha

2023 年 9 月に 4 泊滞在
GMからの返信 (投稿日 : 2023 年 10 月 5 日)
Dear nikisha, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We never want a guest to leave with a contrary opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Best wishes, Lana MurphyGeneral Manager

6/10 (普通)

May

出張, 家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
The service wasn’t good… the digital key didn’t work… the A/c made a lot of noise.
2023 年 9 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 9 月 11 日)
Dear May,We are truly sorry to hear about the inconvenience you experienced with your room key during your stay. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. Please accept our apologies for the issue in your room. We always want our guests to have a peaceful stay, and we regret this wasn't your experience. Thank you for taking the time to leave this valuable feedback and for choosing us for your visit to Waco. We hope you will revisit and give us another chance to provide you with the seamless stay you deserve.Best wishes, Lana MurphyGeneral Manager

6/10 (普通)

Rossanna Marina

2023 年 9 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 9 月 29 日)
Dear Rossanna Marina,On behalf of our team at Home2 Suites by Hilton Waco, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Waco.Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Nancy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great breakfast, blackout shades, clean room, friendly front desk
2023 年 9 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 9 月 4 日)
Dear Nancy, Thank you for choosing the Home2 Suites by Hilton Waco and for posting your review. We are delighted to know how much you loved our location, friendly service, and amenities. We constantly strive for excellence, so your feedback is especially nice to read. We value your business and hope to have the privilege of hosting you again.Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Janet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 8 月 29 日)
Dear Janet, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Home2 Suites by Hilton Waco.Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

Deborah、Midlothian

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quick stay.
2023 年 8 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 8 月 28 日)
Dear Deborah, We are delighted to know how happy you were with your overall stay. Thank you for choosing the Home2 Suites by Hilton Waco, and we look forward to welcoming you back soon. Until then, take care and safe travels. Best wishes, Lana MurphyGeneral Manager

4/10 (不満)

Jamey

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
It was so dirty. There was grease on the headboard from the back of someone’s head.
2023 年 8 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 8 月 31 日)
Dear Jamey, On behalf of our entire team, we would like to offer our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly and are disappointed that this was your experience. We are grateful for your patience and hope you will consider giving us another opportunity to serve you in the future. Best wishes, Lana MurphyGeneral Manager

10/10 (非常に良い)

kristan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was really nice!!
2023 年 8 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 8 月 20 日)
Dear Kristan,Thank you so much for your kind review. We are so happy to know that you enjoyed our hotel. We hope you will stay with us again the next time you visit Waco. Best wishes, Lana MurphyGeneral Manager

6/10 (普通)

Myrthala

出張
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
It was nice and well located but the service was not good at all. They never clean your room even if you request it nor do they throw out trash.
2023 年 8 月に 12 泊滞在
General Managerからの返信 (投稿日 : 2023 年 8 月 18 日)
Dear Myrthala,Thank you for your review. We are glad you enjoyed our hotel and location. However, please accept our sincerest apologies for the service of your room not meeting your expectations. We will share your comments with our housekeeping staff, and we hope you will give us a second chance to provide you with the stay you deserve the next time you visit us. Best wishes, Lana MurphyGeneral Manager