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ラーヴァ ロッジ アット ハレ キラウエアの口コミ

3 out of 5
ラーヴァ ロッジ アット ハレ キラウエア
19-4084 Old Volcano Road, Volcano, HI

口コミ

8.6

非常に良い

評価 10 - 314 件の口コミ中 162 件が非常に良い" "
評価 8 - 314 件の口コミ中 96 件が良い" "
評価 6 - 314 件の口コミ中 37 件が普通" "
評価 4 - 314 件の口コミ中 8 件が不満" "
評価 2 - 314 件の口コミ中 11 件が非常に不満" "

9.0/10

清潔度

8.4/10

スタッフとサービス

8.0/10

設備とサービス

8.6/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : スタッフとサービス
非日常的な体験ができた。
2020 年 2 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

気になった点 : スタッフとサービス
与えられた鍵が、2回とも部屋と合っていなかった。3回目にｵ-ﾅ-の所へいったら帰っていた。
もう泊まりたくない。時間がなかったら、宿泊できなかった。ようやく泊まれたが、もうこりごりです。 宿泊者を客とも思っていない感じであった。

8/10 (良い)

Nikki

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great clean quaint lodge. Beautiful outlook in very quiet area. Special touch of fruit and goodies for breakfast and a huge bottle of water daily as water is not potable in the Volcano region. Office located at a nearby store which directions are clearly noted when booking the accommodation. Would definitely stay again.
2024 年 4 月に 2 泊滞在

6/10 (普通)

Brian

良かった点 : 清潔度
気になった点 : 設備とサービス
Pros- The area was beautiful and the unit was clean. Cons-unit was cold- was 50 degrees at night- they did have a propane heater but wondered if it was installed correctly. The units smoke detector in the room with the heater was missing off the ceiling- wires hanging and the detector in the bedroom kept beeping when the heater was in use. I didn’t want to die or carbon monoxide so we just were cold all night. Also the unit has non potable water- if I had known this ahead of time I would have brought water- they had a disposable gallon jug of water there but it wasn’t sealed/new and I didn’t feel comfortable using it. Also the people checking us in and out at the hardware store were polite there was no number to call if you had a problem.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Peng

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very quite

10/10 (非常に良い)

Donald、Medina

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I stayed two nights in Wolfie One. It was like a private cabin in a tropical forest. It is one of four units in a single building each unit having one corner of the building. There is a parking space, a nice, covered porch outside the entry, then a living room, a bedroom and a bath. In the living room there is a small refrigerator, a coffee maker but no microwave. There is a TV and DVD player. Do read the small instruction card to learn how to turn on the cable box and the TV. The water is NOT potable but a jug of drinkable water is provided. I had to keep the bedroom door closed to keep the smoke detector quiet. The check-in desk is at the nearby but separate Ace Hardware store which is unusual but workable. I had breakfast at the nearby Kilauea Lodge; highly recommended. I also enjoyed Ohelo Cafe for lunch.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Lilijana

The best place for one or two nights if you in Volvano sights
2024 年 2 月に 1 泊滞在

8/10 (良い)

Diya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Jiawen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really enjoyed my stay. The check in location was hard to find and located inside a convenience store, but they had very clear email instructions and it was on me for not reading carefully. Every staff I encountered was super welcoming, and complimentary snacks and fruits were provided. The area is a 5 min drive to Volcano national park, and there’s a Thai restaurant within walking distance. I have nothing to complain.
2023 年 12 月に 1 泊滞在
Lilyからの返信 (投稿日 : 2024 年 1 月 30 日)
Thank you so much for this lovely review!!!

10/10 (非常に良い)

Peter

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

4/10 (不満)

Cindy

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
We were in Hilo visiting family and decided to stay here due to its previous reviews. When we first enter the cabin, we immediately were hit with a musty odor. Upon further inspection, we noticed areas in the kitchen that had food. The toaster had crumbs, and the sink had something in it. The towels were damp due to the interior humidity. The rooms were dusty. Some of the positives, the staff were nice and friendly, the water was hot, the cabin location was quiet and beautiful.
2023 年 10 月に 1 泊滞在

6/10 (普通)

Lynn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Positives: located two miles outside Volcanoes Nat’l Park, very peaceful, bed is small but comfortable, was reasonably clean, and the staff was super friendly. They left a nice little basket with a couple of bananas, etc. Negatives: aside from a newer frig, everything else seems to be from the 70’s and not in a cool retro way—in a falling apart, worn out way. Dish towels and dishes were old, matted, sticky. The musty, mildew smell was powerful. Was overpriced relative to its condition; glad we had it booked for just one night.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Lilyからの返信 (投稿日 : 2023 年 9 月 14 日)
Thank you for your wonderful rating!

10/10 (非常に良い)

Cathy

家族旅行
良かった点 : 設備とサービス
I loved this place, stayed in August with my adult children, plenty of room, loved sitting outside in the mornings, star gazing at night. Extra nice touch of fruit and muffins for breakfast, thanks to everyone for making this a memorable vacation!
2023 年 8 月に 3 泊滞在
Lilyからの返信 (投稿日 : 2023 年 8 月 23 日)
We are so happy to hear that you loved your stay!!!

10/10 (非常に良い)

Timothy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful, tranquil property! Loved the cabin feel! Plenty of beds! Very secluded and quiet! No portable drinking water was ok but unexpected.
2023 年 7 月に 1 泊滞在
Lilyからの返信 (投稿日 : 2023 年 8 月 23 日)
We will have to look into making the drinking water situation more obvious, but we are glad you enjoyed your stay!

8/10 (良い)

Derek

家族旅行
良かった点 : スタッフとサービス
You are paying for location and access to the National Park. We arrived after dark having discovered that checkin was a two hour window that with car rental collection in Kona, which was a farce, made it impossible to achieve. The lodge we were staying in was very difficult to find, my daughters have completed many orienteering courses in their late teens and it took us nearly an hour to find. Up and down various roads with multiple obstacles in the rain, eventually we arrived and everyone was very uncomfortable in the environment. We had two lodges booked but all stayed together for safety as we felt very exposed. When we awoke the next morning it was a stunningly beautiful, tranquil spot in a rain forest on the edge of the volcano park and we all felt a bit stupid for how we felt the night before. The accommodation is very basic and doesn’t reflect the price paid but the location was fantastic in day light. We were in the park before 8am and did the whole park by 2pm so we achieved what we wanted from staying here, probably would stay further out in Hilo if doing it again though?
2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

Tianming

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property and environment.
2023 年 4 月に 2 泊滞在
Adamからの返信 (投稿日 : 2023 年 4 月 13 日)
Thank you for staying with us, We are happy that you enjoyed your visit.

10/10 (非常に良い)

Xian

2023 年 2 月に 1 泊滞在
Aaron, Assistant Managerからの返信 (投稿日 : 2023 年 3 月 20 日)
Mahalo for your five-out-of-five rating! Come back and see us.

10/10 (非常に良い)

Greg

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This was a lovely cabin close to the park! No complaints except for the weather and you know…no rain, no rainforest!!!
2023 年 2 月に 2 泊滞在
Aaron, Assistant Managerからの返信 (投稿日 : 2023 年 3 月 20 日)
Mahalo for your kind words and five-star review! if you come back and see us again, we promise we'll try harder to fix the weather.Aloha!

10/10 (非常に良い)

Christopher

2023 年 2 月に 1 泊滞在
Aaron, Assistant Managerからの返信 (投稿日 : 2023 年 3 月 20 日)
Mahalo for this rating! We promise to do our best to live up to this standard if you come back and see us again.Aloha!

8/10 (良い)

Michael

2023 年 1 月に 2 泊滞在
Adamからの返信 (投稿日 : 2023 年 2 月 16 日)
Thank you for the good rating

10/10 (非常に良い)

Deirdre

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 1 月に 2 泊滞在
Adamからの返信 (投稿日 : 2023 年 2 月 2 日)
Thank you! We are pleased that you enjoyed your stay.

6/10 (普通)

Ashley

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
This is my second time staying. Property is good, very convenient if you are visiting the park. This time the cleanliness was a little issue. These cabins are very moist so they have dehumidifiers provided. When I walked into our cabin it wasn’t running and smelled very damp. The couch had lots of mold in the cracks as well as the pillows. There was also urine left in our toilet. Other than those issues, stay was good, fresh water and fruits provided.
Adamからの返信 (投稿日 : 2023 年 2 月 16 日)
We are glad you mostly enjoyed your stay. We generally turn of the dehumidifiers when guests are expected to arrive. Humidity is a constant issue as we are in a rainforest.

10/10 (非常に良い)

Yabai

2022 年 12 月に 1 泊滞在

10/10 (非常に良い)

Tina

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The house was great. The only issue was the cable was hooked up but didn't work. However, there was wifi so we watch from our streaming apps.
2022 年 12 月に 1 泊滞在
Adamからの返信 (投稿日 : 2022 年 12 月 22 日)
Thank you for the great review. Sorry about the cable. There was an issue in our area recently that the cable company has finally resolved.

10/10 (非常に良い)

Rebecca

2022 年 12 月に 1 泊滞在
Adamからの返信 (投稿日 : 2022 年 12 月 22 日)
Thanks for the great score!

10/10 (非常に良い)

Luke

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was lovely once we got to the room. The check in/out was odd, in a True Value store, and was only between the hours of 3:00-5:00pm. That should be noted somewhere, we arrived at 5:00 and almost missed it.
2022 年 12 月に 1 泊滞在
Adamからの返信 (投稿日 : 2022 年 12 月 22 日)
We are glad you enjoyed your stay. Those are our preferred hours to check in. We can make adjustments when our guests contact us.

10/10 (非常に良い)

Stephanie

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very nice! Was cold at night and there were no instructions on how to turn up the heat
Adamからの返信 (投稿日 : 2022 年 12 月 5 日)
Sorry to hear that. We look into having instructions in all the rooms

8/10 (良い)

David

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I wish we could have stayed longer.
2022 年 11 月に 1 泊滞在
Adamからの返信 (投稿日 : 2022 年 12 月 5 日)
Next time maybe!

10/10 (非常に良い)

Kathy

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2022 年 10 月に 2 泊滞在
Adam からの返信 (投稿日 : 2022 年 12 月 5 日)
Glad you enjoyed your stay!

10/10 (非常に良い)

Ulrich

2022 年 10 月に 4 泊滞在

2/10 (非常に不満)

Kristen

2022 年 9 月に 1 泊滞在

10/10 (非常に良い)

Martin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing. Super clean and cozy. Only 1 mile to Volcano National Park
2022 年 9 月に 1 泊滞在
Adamからの返信 (投稿日 : 2022 年 9 月 30 日)
Thank you for your kind review!

10/10 (非常に良い)

Rajat、SAN DIEGO

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very good experience of being out in the wilderness. Warm and cozy place to stay with family. Loved how close it was to VNP.
2022 年 8 月に 1 泊滞在
Adamからの返信 (投稿日 : 2022 年 9 月 30 日)
Thank you! We hope you and yours stays with us again soon!

10/10 (非常に良い)

angela

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great locatiob for volcano natiomal park and great services from staff with sweet treats.
2022 年 6 月に 1 泊滞在

8/10 (良い)

Swati

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Quiet, serene, beautiful cottage in the middle of lush green nature and lots of flowers.... loved it. Price is on the high side and I had to wait for more than half an hour at the restaurant to check in after a long flight from Canada. Check in/out process could be a little more user friendly.
2022 年 6 月に 3 泊滞在

8/10 (良い)

Marisa

家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス
Nice area, wifi did not work inside cottage, staff came inside cottage and snooped inside.
2022 年 3 月に 6 泊滞在

10/10 (非常に良い)

carole

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Agréable et reposant
Deux pièces + SB bien agréable, au calme. Accueil professionnel et sympathique au True Value (qui sert de réception). Lavomatic, Général Store et restaurants à proximité
2022 年 1 月に 2 泊滞在

8/10 (良い)

Krishna

家族旅行
良かった点 : 清潔度、スタッフとサービス
The property is located in a quiet place surrounded by beautiful scenery. It has all the conveniences of a home including washer and dryer in the deluxe suite. The wifi connectivity was pretty bad though. Also, very few dining options around and all of them were overcrowded over the Holiday season.
2021 年 12 月に 3 泊滞在

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Would not stay here!
Would not recommend at all. When we arrived the house smelled like mildew. It stated there were dehumidifiers that would be running, they were not. Of the 2 provided only one actually worked. Within an hour of being there, the propane fireplace ran out of propane. And, when we tried to use the 2 space heaters provided (at the same time) they kept tripping the breaker. When I attempted to contact someone there was no emergency number listed on the paper work or online at all! The beds were clean, but super uncomfortable. You could feel every spring and hear it creak whenever you moved. Blankets were mismatched and super dated. There were cobwebs in the shower. When I was showering the water just shut off and wouldn't turn back on. Since it's a rainwater catchment system I assume it ran out?! Terrible rental, especially at $400 for the night.
2021 年 11 月に 1 泊滞在

10/10 (非常に良い)

Susan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quiet, comfortable accommodation.
2021 年 11 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス
2021 年 10 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed at the Lava Lodge Jade house. It was a lovely abode surround by the sounds of nature. The house was clean and well kept and offered the seeming seclusion of being deep in a rainforest jungle. It was an amazing place to stay. Highly recommend.
2021 年 7 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a beautiful property, very new and well-kept. Location to National park a definite asset.
2021 年 7 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very quiet. Close to Volcano NP. Cute & quaint. Well equipped. Lots of windows and very cooling
2021 年 5 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The check in was at the Tru Value store nearby which I thought was different. The room we had was clean. It included a bowl of mixed fruit and muffins. It also had a 3 gallon jug of purified water that was filled almost daily. Due to the altitude, it rained every day we were here. Not good for us since we vacationed in Hawaii for the sun! The good thing is that it was about a mile from the entrance to Volcano Natl. Park which we visited twice. The bad is that it’s about 40 minutes from Hilo which we spend almost every day so lots of driving and gas fill ups. Our housekeeper Norma Jean was great though!! Very attentive and respectful!! All in all it was a nice stay but next time I’ll research the weather before reserving my next stay.
2021 年 5 月に 7 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We lived in Wolfie Suite-1 which is a pleasant cozy unit with a separate living room. It's 7 mins drive from the entrance of Volcano National Park, which made it very convenient for us to do multiple visits in a day. Would definitely recommend staying there!
2021 年 3 月に 8 泊滞在

8/10 (良い)

Pat

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Staff was super friendly. The room was clean and neatly decorated. They were considerate and proved us a snack and was generous with the coffee (which u don’t see often) I would return with my family on future trips and definitely recommend this place.
2021 年 3 月に 1 泊滞在

8/10 (良い)

Raymond

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 3 月に 1 泊滞在