Villa San Marco

Our experience with Hotel Santa Caterina was extremely disappointing. On the morning of our scheduled check-in, the hotel cancelled our booking and arranged for us to stay at another hotel instead. Unfortunately, the replacement accommodation was nowhere near the standard of the Junior Suite we originally booked. The room was small, dark, damp, and had a strong unpleasant smell. While the hosts were friendly and did their best to make us comfortable, the room was not particularly clean and fell far short of our expectations. We also did not receive the breakfast buffet that had been included in our original booking. What made the situation even more frustrating was the lack of support from the staff at Hotel Santa Caterina. We were left to carry two large suitcases across town to the new accommodation ourselves. When we returned to the hotel to complain, our concerns were simply ignored, leaving my wife so upset that she left in tears. Adding insult to injury, we later discovered through that the alternative accommodation was advertised at a much lower rate. Despite this, we were offered neither a refund nor any form of compensation for the inconvenience and disruption. This experience completely spoiled the end of what had otherwise been a wonderful holiday. We cannot recommend Hotel Santa Caterina in any way.

My husband and I had a great stay at Grand Hotel Amina! The staff were so kind and helpful - Lauren was the best with her recommends and guidance! Views were breathtaking and the shuttle was our key to getting around Sorrento and to the ferries. Highly recommend!