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ホームウッド スイーツ ビクトリア テキサスの口コミ

3 out of 5
ホームウッド スイーツ ビクトリア テキサス
6705 Ne Zac Lentz Pkwy, Victoria, TX

口コミ

9.0

とても素晴らしい

評価 10 - 445 件の口コミ中 318 件が非常に良い" "
評価 8 - 445 件の口コミ中 74 件が良い" "
評価 6 - 445 件の口コミ中 22 件が普通" "
評価 4 - 445 件の口コミ中 14 件が不満" "
評価 2 - 445 件の口コミ中 17 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

9.4/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

Matsu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good
2018 年 12 月に 2 泊滞在
Lori Hからの返信 (投稿日 : 2018 年 12 月 30 日)
Hello, I would like to thank you for your review. We appreciate you staying with us and look forward to having you back again soon. Thank you, Lori H

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 9 月に 5 泊滞在
Loriからの返信 (投稿日 : 2018 年 10 月 4 日)
Hello, Thank you for your rating! We appreciate you staying with us and glad you enjoyed it. Sincerely, Lori H, General Manager

8/10 (良い)

Ayumi、Victoria,TX

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
初日シャワーカーテンの内側がビニール加工されていなくて、床が水浸しになった。バスマット1枚では到底足りずバスタオルを敷いて対応した。
2018 年 8 月に 3 泊滞在
Art Menendezからの返信 (投稿日 : 2018 年 9 月 5 日)
Thank you, that is not a normal setting we will review and adjust. It is a pleasure to host you and appreciate your communication with us. We hope to see you back soon in order to demonstrate improvement.

10/10 (非常に良い)

fb、Japan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
satisfaction
I stayed the hotel for 9nights,The room was clean and the staff were friendly.there is full breakfast and I love it.there is also dinner Monday to Thursday it was great.Big refrigerator, nice kitchen and kitchen utensils were good enough to cook in the room.24/7coffee available.I dind't bring my pc but I could use the pc in the robby.There is big mall near the hotel so I could enjoy shopping too.I would asolutely stay this hotel again and extremely recommend!

10/10 (非常に良い)

Joseph

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice building
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Desiree

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Melissa

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It’s being renovated which it desperately needed.
2024 年 3 月に 2 泊滞在

6/10 (普通)

Mario

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Renovations need to hurry up. My family and I stayed here a few months ago and the renovations were already going on.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Rose

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Rosita

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

KARLA

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

4/10 (不満)

Lilia

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Maybe once it's renovated....
Hotel was in beginning stages of renovation. Old and dirty. From the entry way to room, cluttered with materials for renovation. Room carpet was dirty and bedding was old. Room was spacious. Some guests were given renovated rooms but not us.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Jonathon

2023 年 12 月に 1 泊滞在

8/10 (良い)

Allen

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2023 年 12 月に 1 泊滞在

4/10 (不満)

Foy

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
A mess!
Stayed there before. Great location for of needs and excellent staff. When we arrived this time drive-up canopy blocked with piles of new furniture and remodeling materials. Lobby full with old furniture. 1st floor rooms and hallway in disarray. We could live with all that. BUT they left the outside doors unlocked either purposefully or were unable to repair them.(after calling to their attention) I stay in hotels for at least the idea of higher security. VERY dissatisfied with this stay. Hope they finish the remodeling soon and take their security more seriously.
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Eduardo

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place
Love that they are remodeling making it better and it is already good
2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

Joey

出張
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Poorly run hotel with lots of excuses why
My wife and I travel professionally and live on the road full time. We booked a 1 bedroom king suite several weeks before staying here. When we arrived we were informed that the hotel was overbooked and we were moved into a smaller room that was not a suite despite the fact when I booked, there were many available. Of course, there were lots of excuses as to why it happened, and no answer was given as to why we were pushed out into a smaller room, despite booking weeks in advance. This is the third time in the last 6 months we have had this happen at a Hilton property. It has not been an issue in any of the other hotel chains we have stayed at. Only Hiltons. Oh, and of course, excuses were given as to why we couldn't be refunded the difference in price. So we payed a premium price for the cheapest room. Additionally, the hotel is being renovated so it's torn up and trashed everywhere with lots of noise due to the work being done. If we had known this was happening, we would have NOT booked here. But of course, they don't note this at the time of booking. So they charged the normal price for a subpar stay. My perception of Hilton is that it's being poorly run overall, including this hotel. I can not recommend staying here, and we've given up on Hiltons. We will not stay at one again.
2023 年 11 月に 3 泊滞在

10/10 (非常に良い)

Kristen

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Room and pool were great! Room was very spacious and clean. Was disappointed in the breakfast. By 9am most of the food was gone and not refilled.
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Mario

2023 年 10 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A towel used to clean the washroom was left on the shower curtain. Some left over food from a previous guest was found on the sofa. We asked someone from the housekeeping to clean the room but they said there’s no one.
2023 年 8 月に 3 泊滞在

10/10 (非常に良い)

Jamie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place to stay!
2023 年 8 月に 3 泊滞在

6/10 (普通)

James and Veige

カップルで旅行
良かった点 : スタッフとサービス
Stayed over the weekend. Cons: Pool had leaves/debris in it, green tint to water, with the heat it does not take long for algae to form, and was not cleaned until the following Monday when we saw someone doing maintenance. Carpet in room although vacuum, needed shampooed. Floor grout needed a deep cleaning. We bought a tub mat for the shower due to the tub flooring being slippery when wet. No way to charge phones unless you bring a wall charger with you or purchased one. We collected our bath towel replacements from the laundry ourselves Pros: Personnel seem to be nice. Breakfast area in the morning was very good. I, myself loved having a kitchen, living, bedroom, and bath areas in the room. Bed was comfortable. Location was good. Price seem to be the same around the town for all the Hilton locations. Would I use this place again, maybe. I was expecting much better cleanliness, and tech updates from such a high end company I guess.
2023 年 8 月に 3 泊滞在

10/10 (非常に良い)

Maria

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
GREAT HOTEL
This was the first time using your hotel and i loved it. was very comfortable! The beds were excellent! I was surprised at how big the room was. Will definatly stay there again.
2023 年 8 月に 2 泊滞在

10/10 (非常に良い)

Luke

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We loved it

10/10 (非常に良い)

Lisa

2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Rene Z

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 2 泊滞在

10/10 (非常に良い)

Cynthia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Ruth

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Poor Breakfast.!! No lunch neither dinner options!! But the stay, the suite was excellent!!!
2023 年 7 月に 5 泊滞在

8/10 (良い)

Ramiro、Austin

良かった点 : 清潔度、施設のコンディションと設備
Spacious bedroom and nice living & kitchen. They fixed the bath sink plug by removing it. The breakfast was sausage, sausage and sausage and eggs. . The time they served Chorizo and eggs, they ran out quickly. Then, they told me they were not going to make any more even if it’s one hour before breakfast ending period but they still had plenty of link sausages. Mgr didn’t care either.
2023 年 6 月に 2 泊滞在

10/10 (非常に良い)

Marty

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Better than most
Better than most. I travel 4 days a week. Great room. Great bed. A nice snack selection and free drinks is a plus. Better than most!
2023 年 6 月に 1 泊滞在

8/10 (良い)

Andrew

カップルで旅行
良かった点 : スタッフとサービス
Well lit at night and easy parking.
2023 年 6 月に 2 泊滞在

10/10 (非常に良い)

Denise

良かった点 : 清潔度、スタッフとサービス
We had a nice stay. There were a few things that caught my eye. The furnishings are somewhat worn out. The curtains Iin our room were loose and old.the caulking in the shower needs to be repaired. A few stains on on the carpet. The hotel is very clean and the staff very helpful and friendly.
2023 年 6 月に 1 泊滞在

6/10 (普通)

Terence

2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

George

2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Debra、Houston

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I have stayed here several times and each time I have been pleased with the cleanliness, quietness, and excellent staff, and breakfast.
2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Bonifacio

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Rooms were nicely decorated, beds were of good quality, layout of the room was good, clean, and this out of everything stood out and grabbed my attention right away, the room smelled amazing. Whatever scents they had going smelled awesome. You don't get that at a lot of other establishments
2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

Ranko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean room with kitchen. Big fridge. Nice walk-in shower - big plus. Good breakfast.
2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

John

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Rooms are great size and clean. Also in a good area.
2023 年 5 月に 1 泊滞在

8/10 (良い)

Steffanie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room was clean and staff was very friendly. The TV was not HD and the cable channels did not match up to the guide. That’s the complaint. Great overall.
2023 年 5 月に 2 泊滞在

10/10 (非常に良い)

Terrence

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was awesome...even though it rained!
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Britni

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel. Spacious rooms, very clean, and staff was lovely.
2023 年 4 月に 1 泊滞在

4/10 (不満)

Erika、Waco

出張, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is already very old, and it needs to change even the furniture you sit on the sofas and all the cushions are crushed because they are so old. The walls in the corridors the tapestry all raised. But the worst is the lousy front desk service. I would never stay there again
2023 年 4 月に 2 泊滞在

6/10 (普通)

Andrew

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
I stayed here for one night while seeing my sister and her family. This is my second time staying here. The GOOD: The lobby and breakfast room were very nice. The front counter person was super friendly, professional and helpful. I called ahead to see if a room was available for me to check in early, and it was! They were very nice on the phone. Upon check in, they put a $10 hold on your credit card in case I made any purchases during my stay like incidentals, snacks, etc. They have TONS of snacks beside the front desk if you’re hungry late at night. The towels seemed really clean. The bed was made beautifully. The BAD: Unfortunately, only one of my room keys worked (I just used the working one). My room was on the third floor (Rm. 303) I had to call down to get a chair for the desk/dining table (they came right up with it). The bathroom wasn’t very clean. It looked as though housekeeping just hasn’t been doing a thorough job. There was very noticeable dust accumulation on the floor around the bathroom sink. Toothpaste spatter on the mirror. The shower stall had mildew and hair in it. While trying to rinse the hair off the wall with the shower stream, a plastic part of the shower head fell off. Low water pressure and a shower head clogged from hard water made my shower sad and disappointing.The mugs and cups are very tiny. Bring your own. I might stay here again if the price is right.
2023 年 3 月に 1 泊滞在

8/10 (良い)

Rhonda

2023 年 3 月に 1 泊滞在

2/10 (非常に不満)

Tiffany

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス
I booked to stay for 2 nights. The room that I paid for was apparently sold out. So they just put me in a different room. I was supposed to have a double Queen suite. I ended up with a King regular room. I just wanted to be reimbursed for the first night they had us in the King room. Because the second night they were able to put us in what I paid for. I’m not sure why this is/was a big problem. But I seem to get little to no help from the front desk. I’ve stayed here a few times before but not sure if I will return. Make sure you get what you paid for!!!
2023 年 3 月に 2 泊滞在

4/10 (不満)

Michelangelo

2023 年 3 月に 2 泊滞在

10/10 (非常に良い)

Ray

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Spring Break getaway.
Great Location. Restaurants and shopping nearby. One problem is Signage, there is a large Bank Sign in front of the very small Hotel ground sign.
2023 年 3 月に 3 泊滞在

10/10 (非常に良い)

Ricardo

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 2 月に 2 泊滞在

10/10 (非常に良い)

Chad

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The suite rooms were large and the staff was very accommodating, including the shuttle that picked and dropped us off at multiple locations.
2023 年 3 月に 1 泊滞在

10/10 (非常に良い)

Jessica

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This Hotel is Amazing Gps Got Us Lost & The Lady Who Checked Us In Was So Nice & Helped Us Get To The Hotel & When We Got There She Was Was So Welcoming & Nice The Hotel Was Clean & Nice The Beds Were So Comfortable 😀 Breakfast Area Was Clean & Lady Was Friendly & Helpful I Would Definitely Recommend Staying Here 👌 & We Definitely Be Booking Again If My Daughter Chooses Uhv As Her College 😊 & The Lady At Check In Was Very Knowledgeable About Places Around The Hote Over-all Its An Great Hotel To Stay
2023 年 3 月に 1 泊滞在