We had hoped for more here. Fantastic location right next to the palace and grounds, easy walking distance. Very close to many restaurants and short walk to transit.
The superior room we booked was spacious and initially looked great. We arrived very late at night and didn’t realize the ac didn’t work until the next morning. We notified front desk, they offered to change to a comparable room. So we had to repack all of our belongings and then came back to the new room later that day. It was not comparable, and the mini-fridge in this one didn’t work,and the ac barley come on. We asked the new front desk person, Jane, working the night-shift to report it the next day so it could be fixed. She was extremely put out and gave us an attitude. We came back later and asked for ice, because the fridge didn’t work. She was still rude and unsympathetic. Complained that we complained, and said none of it had anything to do with her. She basically said ‘not my problem’. when I pointed this out she called me a**hole in French, not realizing I can speak French and understood perfectly.
We let day-shift know about her behavior and they brought us new fridge. No one apologized, management never asked if we needed anything else, or wanted to discuss her unprofessionalism.
We come to the area twice a year, won’t be back to this one.