Upon arrival to Venice: Unfamiliar w/ new country, new language & vasporato was overwhelming. We boarded the water bus we were told to get on but it went the opposite direction we had intended to go. Immediately contacted Enrico w/ our delay. 37 min into our mistake we messaged Enrico again to tell him we were walking to find the apartment & Marina, who we were to meet. Minutes later we got a text message from Luca, from our viewpoint was degrading, stating, “…suggest you find a quick solution”. We never were told to contact Luca. There was definitely a language barrier when finally meeting up with Luca as he was very argumentative for at least 7 min at which we interrupted him & said, “just take us to the apartment”. Needless to say, not a great start when meeting with Luca. No reply back due to “phone trouble” per Enrico.
The location is the best. The Hideaway needs a facelift. Revisit IKEA.Towels are thin & smell like mildew after 1 use. Same with kitchen towel. Couldn’t wash them for Luca gave us 1 washing pod for our week stay. Suggest to be a little more generous w/the laundry soap for other guests. Towel warmer does not work. Shower walls/floors w/ black residue. Kitchen skillet, teapot have broken handles. Ice trays broken Above stove vent falls down upon touching. Kitchen sink slow to drain-had to poke through black residue for drainage. Bedsheets worn, smelly, & come off corners. Sofa & throw pillows stained/faded Hope others enjoy the stay