スタンダード ルーム クイーンベッド 2 台 (North Tower) | セーフティボックス (室内)、デスク、ノートパソコン用作業スペース、遮光カーテン

サンドマン ホテル バンクーバー ダウンタウンの口コミ

4 out of 5

口コミ

7.6

良い

評価 10 - 2235 件の口コミ中 790 件が非常に良い" "
評価 8 - 2235 件の口コミ中 623 件が良い" "
評価 6 - 2235 件の口コミ中 405 件が普通" "
評価 4 - 2235 件の口コミ中 244 件が不満" "
評価 2 - 2235 件の口コミ中 173 件が非常に不満" "

7.6/10

清潔度

8.2/10

スタッフとサービス

7.2/10

設備とサービス

6.8/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

8/10 (良い)

Toshiyuki

家族旅行
良かった点 : 清潔度
チェックアウトした時に預かってもらったスーツケースが1個見つからなかった。何回も同じ場所を探しても見つからなかった。結局、担当者が他の場所に保管されていたものを持ってきてくれた。問題にならなかったが、焦った。
2024 年 4 月に 4 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 5 月 14 日)
We apologize for some of the challenges with your experience. We are happy it was sorted out. We appreciate your feedback.

6/10 (普通)

TAKAKO

家族旅行
気になった点 : 設備とサービス
駐車場を前もってお願いしていましたが、宿泊者以外も駐車しており、混雑が半端なく誘導もされず大変でした。
2023 年 11 月に 1 泊滞在
Cam Conception-Cordova | Night Managerからの返信 (投稿日 : 2023 年 12 月 25 日)
Good Day Takako,Thank you for sharing your feedback regarding your recent stay with us. We apologize for the inconvenience you experienced with the parking situation.Ensuring our guests have a convenient and secure parking spot is important to us, and we regret that this wasn't the case during your stay. Your concerns about the crowded parking area and the lack of guidance have been noted, and we'll address these issues with our team. We hope to welcome you back in the near future.

8/10 (良い)

ATSUKI

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall, I was satisfied with the polite hotel. If I had to say something strong, I would say.
2023 年 11 月に 4 泊滞在
Cam Conception-Cordova | Night Manager からの返信 (投稿日 : 2023 年 12 月 12 日)
Good Day Atsuki,Thank you for choosing our hotel and for sharing your thoughts. We're glad to hear that you found our establishment polite and satisfactory overall. We look forward to the opportunity to welcome you back in the near future.Warm regards,

6/10 (普通)

TETSUYA

2022 年 8 月に 2 泊滞在

8/10 (良い)

HARUKA

2022 年 8 月に 3 泊滞在

10/10 (非常に良い)

?

2022 年 4 月に 1 泊滞在

10/10 (非常に良い)

Sylvia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
I liked how close it was to BC place & Rogers arena
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Dwayne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staffs were great. Check in and check out were smooth and quick.
2024 年 5 月に 3 泊滞在

6/10 (普通)

John

カップルで旅行
The lobby was under construction and hard to get to elevator. The carpet in hallways were worn out and there was something spilled on the wall in the room.
2024 年 5 月に 1 泊滞在

6/10 (普通)

JASON

家族旅行
良かった点 : スタッフとサービス
The room appeared clean, but leftover food in the fridge and bathroom dirty. Elevator was extremely slow and meant taking the stairs was faster.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Davinder、Mercer Island

良かった点 : 清潔度、スタッフとサービス
Lack of accessibility and very slow elevators
2024 年 5 月に 1 泊滞在

4/10 (不満)

Zahra

気になった点 : 施設のコンディションと設備
The hotel is under construction/renovation; so, hopefully it will become better. Nevertheless, there was no room service unless we asked specifically for it; that didn't bother me. The coffee in the room was the worst coffee that I had ever had in my life; not drinkable! The gym hours was very limited and thus, not usable for me. Pillows were like rock.
2024 年 5 月に 7 泊滞在

8/10 (良い)

Adrienne

家族旅行
良かった点 : スタッフとサービス
Pretty good just some construction going on at the moment but didn’t affect my sleep. Parklot was something though tight space and construction also going on in there too
2024 年 5 月に 1 泊滞在
Cam Conception-Cordova | Night Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Adrienne,Thank you for sharing your experience and giving us a 4/5 rating. We're glad to hear that, overall, you had a pretty good stay, and that the construction did not affect your sleep.We apologize for any inconvenience caused by the ongoing construction and the tight parking spaces. Your feedback is important to us, and we will work on improving these areas to enhance our guests' experiences.We hope to welcome you back to Sandman Hotel Vancouver Downtown for an even better stay in the near future.

10/10 (非常に良い)

Olivia

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Cam Conception-Cordova | Night Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Good Day Olivia,Thank you for you perfect 5/5 regarding your recent stay with us. We are glad to hear you had a perfect guest experience and look forward to seeing you again in the near future.

10/10 (非常に良い)

Paola

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place. The location was good and a lot of transport
2024 年 5 月に 1 泊滞在
Cam Conception-Cordova | Night Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Paola,Thank you for your fantastic 5/5 rating! We're delighted to hear that you enjoyed your stay at Sandman Hotel Vancouver Downtown and found our location convenient with plenty of transport options.We appreciate your kind words and look forward to welcoming you back soon in the near future.

6/10 (普通)

Janelle

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Way over priced for the size of the room. $400 for one night and one tiny room mid week is absolutely insane. I thought for the price the room would have been way nicer.
2024 年 5 月に 1 泊滞在
Cam Conception-Cordova | Night Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Good Day Janelle,Thank you for sharing your experience and providing a 3/5 rating. We apologize for any disappointment caused by the room size and pricing. We understand how important value for money is and regret that we did not meet your expectations.Your feedback is important to us, and we will review our pricing and room standards to improve our offerings. We appreciate your insights and hope to have the opportunity to provide you with a better experience in the near future.

8/10 (良い)

Maggie

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Cam Conception-Cordova | Night Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Good Day Maggie,Thank you for sharing your experience and giving us a 4/5 rating. We appreciate your feedback and are glad to hear that you had a positive stay with us.Your satisfaction is important to us, and we look forward to welcoming you back to Sandman Hotel Vancouver Downtown in the near future.

8/10 (良い)

Diane

Great location for skytrain
2024 年 5 月に 3 泊滞在
Cam Conception-Cordova | Night Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Diane,Thank you for sharing your experience and giving us a 4/5 rating. We're delighted to hear that you enjoyed our great location for the SkyTrain.We appreciate your feedback and look forward to welcoming you back to Sandman Hotel Vancouver Downtown in the future.

10/10 (非常に良い)

Tammie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Cam Conception-Cordova | Night Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Good Day Tammie,Thank you for the perfect 5* rating. We are happy to hear you had a great stay and look forward to welcoming you back in the near future.

6/10 (普通)

Courtney

家族旅行
Hotel was under construction. Staff at the desk weren’t as helpful as they could have been.
2024 年 5 月に 1 泊滞在
Cam Conception-Cordova | Night Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Good Day Courtney,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the ongoing construction and the lack of helpfulness from our front desk staff.Please know that your experience does not reflect the high standards we aim to uphold. We will address these issues internally to ensure improvements are made and that our staff provides the level of service our guests deserve.We appreciate your understanding and hope to have the opportunity to welcome you back to Sandman Hotel Vancouver Downtown for a more enjoyable stay in the near future.

10/10 (非常に良い)

Ian

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Pet friendly!
2024 年 5 月に 1 泊滞在
Cam Conception-Cordova | Night Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Mr. Ian,Thank you for your perfect 5/5 rating! We're thrilled to hear that you appreciated our pet-friendly hotel.We love welcoming furry friends to Sandman Hotel Vancouver Downtown and look forward to hosting you and your pet again in the future.

10/10 (非常に良い)

Greg

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay for concerts or sporting events.
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Unique hotel and good location
2024 年 5 月に 2 泊滞在

4/10 (不満)

Eric

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Tiny Room way overpriced..
2024 年 5 月に 1 泊滞在

8/10 (良い)

Fran

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
6 minute walk from the gastown steam clock. Lots of restaurants and fast food options near by. We originally got a king room in the north tower but holee molee it was small. The view was terrible as well. We did let the front desk know and they moved us. Staff was fantastic. I was over all happy with my choice with booking. Parking is not free and the on site restaurants are moxies and shark club. Neither are open until later. So not a viable breakfast option. Super close the Roger's place.
2024 年 5 月に 3 泊滞在
Cam Conception-Cordova | Night Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Fran,Thank you for taking the time to share your experience and for giving us a 4/5 rating. We appreciate your detailed feedback.We’re glad you enjoyed our convenient location near Gastown Steam Clock and the variety of nearby dining options. We're also pleased to hear that our staff provided fantastic service and quickly addressed your room concerns.We apologize for any inconvenience caused by the initial room size, view, and limited breakfast options. Your feedback is valuable and will help us improve our services and amenities.Thank you again for choosing Sandman Hotel Vancouver Downtown. We hope to welcome you back in the future.

10/10 (非常に良い)

Wanda

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Check was fast and easy. Parking was safe. Rooms was clean and updated.
2024 年 5 月に 1 泊滞在
Cam Conception-Cordova | Night Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Wanda,Thank you for your perfect 5/5 rating! We're thrilled to hear that your check-in was fast and easy, the parking was safe, and you found the rooms clean and updated.We appreciate your kind words and look forward to welcoming you back to Sandman Hotel Vancouver Downtown.Warm regards,

10/10 (非常に良い)

Kick

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Right in downtown, excellent hotel to stay in Vancouver. Internet on 7th floor on and off
2024 年 5 月に 2 泊滞在
Cam Conception-Cordova | Night Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Good Day Kick,Thank you for your perfect 5/5 rating! We're delighted to hear that you enjoyed your stay and found our downtown location ideal for exploring Vancouver.We apologize for the intermittent internet connection on the 7th floor. We appreciate your feedback and will address this issue to ensure a more consistent experience for our guests.We look forward to welcoming you back to Sandman Hotel Vancouver Downtown.

8/10 (良い)

Marco

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
Derar Hadeed | Duty Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Marco,Thank you for giving us an excellent rating regarding your recent stay. We are very happy to know that you enjoyed your overall stay. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

6/10 (普通)

Garnet

良かった点 : スタッフとサービス
Nice central location. Rooms were decent and bed was comfortable. The room i had was on the top floor and was extremely warm despite having the air conditioning blowing all day. I did notice a few items left behind by the previous tennants... Lip gloss behind the couch and a opened soap on the floor in the bathroom.
2024 年 5 月に 2 泊滞在
Cam Conception-Cordova | Night Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Garnet,Thank you for taking the time to share your experience at Sandman Hotel Vancouver Downtown. We appreciate your feedback.We’re glad you enjoyed our central location and found the rooms and bed comfortable. However, we apologize for the issues you encountered with the room temperature and cleanliness. Your experience does not reflect the high standards we strive to maintain.We will address these concerns with our housekeeping and maintenance teams to ensure improvements are made.Thank you again for your feedback. We hope to have the opportunity to provide you with a better experience in the near future.

8/10 (良い)

matilde

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Derar Hadeed | Duty Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Matilde,Thank you for giving us an excellent rating regarding your recent stay. We are very happy to know that you enjoyed your overall stay. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

2/10 (非常に不満)

RAVI

出張, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
For the price we paid the rooms were very small and one person has to step aside in you need to cross each other. The bed linen was not changed and had hair from the previous people. We had to ask them to change the linen. Dirty plates and spoons were left right outside the door by others and was not removed in the morning . Overall a very bad experience. I would not recommend anyone to stay there.
2024 年 5 月に 3 泊滞在

8/10 (良い)

Inderjit

家族旅行
良かった点 : 設備とサービス
It was a nice stay, staff was very nice.
2024 年 4 月に 2 泊滞在
Derar H. | Duty Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Inderjit,Thank you for giving us an excellent rating and review regarding your recent stay. We are very happy to know that you enjoyed your overall stay specially the nice staff. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

6/10 (普通)

Robert W

気になった点 : 施設のコンディションと設備
They have removed fox news from the television. Pretty sad
2024 年 5 月に 1 泊滞在
Cam Conception-Cordova | Night Manager からの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Robert,Thank you for taking the time to share your feedback about your recent stay at Sandman Hotel Vancouver Downtown. We value all guest comments as they help us to continually improve our services and facilities.We apologize for the inconvenience you experienced regarding the removal of Fox News from our television offerings. We understand that having a variety of news channels is important to our guests, and we are sorry that this change affected your stay.Your input is important to us, and we will certainly take your comments into consideration as we review our channel selections. Our aim is to provide a comfortable and enjoyable experience for all our guests, and your feedback helps us work towards that goal.Thank you once again for your feedback.

8/10 (良い)

Jams

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for staying with us. We appreciate your feedback

6/10 (普通)

Stephen

家族旅行
良かった点 : 清潔度、スタッフとサービス
The hotel was fine. It was convenient to the arena and dining options. The room was clean and the hotel responsive to our minor needs. For the cost (almost $600 a night) it was just OK.
2024 年 5 月に 2 泊滞在
Cam Conception-Cordova | Night Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Mr. Stephen,Thank you for sharing your thoughts about your recent stay at Sandman Hotel Vancouver Downtown. We appreciate your time and value your feedback.We are pleased to hear that you found our location convenient, our rooms clean, and our team responsive to your needs. However, we are sorry to learn that you felt the overall value did not meet your expectations, especially considering the cost.We strive to offer a premium experience to all our guests, and your comments highlight areas where we can improve. We are continuously reviewing our pricing and services to ensure that we provide the best possible value.Thank you once again for your feedback. We hope you will consider staying with us again in the near future.

10/10 (非常に良い)

David Francis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 5 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for staying with us. We appreciate your feedback

8/10 (良い)

Cassie

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The beds were like sleeping on marshmallows!! Such a great sleep.
2024 年 5 月に 1 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for staying with us. We appreciate your feedback.

8/10 (良い)

Chris

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient location for my stay
2024 年 5 月に 3 泊滞在
Front Deskからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for staying with us. We appreciate your feedback.

10/10 (非常に良い)

Matt

良かった点 : 清潔度、スタッフとサービス
Great spot and so close to the arena and stadium.
2024 年 5 月に 2 泊滞在
Cam Conception-Cordova | Night Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Matt,We are thrilled to receive your perfect 5/5 rating for your recent stay at Sandman Hotel Vancouver Downtown. Your positive feedback is greatly appreciated and serves as a fantastic motivator for our entire team.We are delighted to hear that you enjoyed our convenient location near the arena and stadium. Providing outstanding service and a prime location for our guests is our top priority, and it’s wonderful to know we succeeded during your visit.Thank you for choosing Sandman Hotel Vancouver Downtown. We look forward to welcoming you back.

10/10 (非常に良い)

Melissa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location was convenient and clean
2024 年 5 月に 4 泊滞在
Cam Conception-Cordova | Night Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Melissa,We are delighted to receive your perfect 5/5 rating for your recent stay at Sandman Hotel Vancouver Downtown. Your kind words and positive feedback mean a lot to us.We are pleased to hear that you found our location convenient and our hotel clean. Providing a comfortable and convenient experience for our guests is our top priority, and we’re thrilled to know we succeeded during your visit.Thank you for choosing Sandman Hotel Vancouver Downtown. We look forward to welcoming you back in the near future.

6/10 (普通)

Jennifer、Roberts Creek

カップルで旅行
気になった点 : 施設のコンディションと設備
The location is good and the staff were friendly. But I booked a room in the renovated north tower and they tried to put me on a low floor on the older south tower. The room was renovated but you can tell it was done quick and cheap. Worst issue was the ice making machine in the hallway was so noisy it had a sign on it that it is turned off at night, but it wasn't and woke us up twice.
2024 年 5 月に 1 泊滞在
Cam Conception-Cordova | Night Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Jennifer,Thank you for sharing your insights about your recent stay at Sandman Hotel Vancouver Downtown. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.We are pleased that you found our location favorable and experienced friendly service from our staff. However, we sincerely apologize for any inconveniences you encountered regarding your room assignment and the noise from the ice making machine.We understand your disappointment regarding the room discrepancy between the renovated north tower and the older south tower. We are continuously working to improve our room assignment processes to ensure accuracy and guest satisfaction. Additionally, we regret the disturbance caused by the noisy ice making machine.Your feedback regarding the room renovation quality is also noted. We are continually evaluating our renovation standards to ensure that they meet the highest quality expectations.We appreciate your understanding and patience in this matter. Your feedback helps us pinpoint areas for improvement, and we are committed to learning from this experience to better serve you and our future guests.Once again, thank you for choosing Sandman Hotel Vancouver Downtown. We hope to have the opportunity to welcome you back for a more enjoyable stay in the near future.

2/10 (非常に不満)

MARCIA、Freeport

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We booked a King room and got a small queen room as the hotel had the King rooms contracted to a group We received an insulting $20 food voucher as that was the best the Mgr was willing to do Also Front Desk personnel is rude and not accommodating We travel extensively (5 cruises and 100 room nights in the past year) and this is the last time we will use Expedia
2024 年 4 月に 3 泊滞在

8/10 (良い)

Kelly J

カップルで旅行
Everything was good. Small room but all good.
2024 年 5 月に 1 泊滞在
Derar Hadeed | Duty Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Kelly,Thank you for giving us an excellent rating and review regarding your recent stay. We are very happy to know that you enjoyed your overall stay, and everything was good. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

8/10 (良い)

Simon

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location for events at Roger’s Arena or BC place
2024 年 5 月に 3 泊滞在
Derar Hadeed | Duty Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Simon,Thank you for giving us an excellent rating and review regarding your recent stay. We are very happy to know that you enjoyed your overall stay, especially the great location for events at Roger’s Arena or BC Place. On behalf of the entire team here we would like to thank you for the positive review, and we are looking forward to welcoming you back soon. Best regards,

4/10 (不満)

Anne-Marie

気になった点 : 施設のコンディションと設備
Construction was happening and it was extremely loud. Ice machine outside our room which was also loud. Elevators extremely slow. For the price I wouldn’t stay here again.
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Lisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Cam Conception-Cordova | Night Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Lisa,We are absolutely thrilled to receive your perfect 5/5 rating for your recent stay at Sandman Hotel Vancouver Downtown. Your positive feedback is incredibly valuable to us, and we are delighted that you had such an enjoyable experience with us.Thank you for recognizing our efforts in providing a comfortable and seamless stay. It is our goal to ensure that every aspect of your time with us is exceptional, from our amenities to our service.Your satisfaction is paramount, and we cannot wait to welcome you back to Sandman Hotel Vancouver Downtown for another fantastic stay.

8/10 (良い)

Hannah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
They did not have ice machines that was the only downside we could see
2024 年 2 月に 1 泊滞在
Cam Conception-Cordova | Night Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Hannah,Thank you for taking the time to share your feedback following your recent stay at Sandman Hotel Vancouver Downtown. We appreciate your insights and clarification regarding the ice machines.We are delighted that you had an overall positive experience during your stay. Your feedback regarding the ice machines is noted, and we want to assure you that we do have ice machines conveniently located throughout the building.We apologize if there was any confusion or inconvenience during your stay regarding the ice machines. Your feedback helps us ensure that all guests have a comfortable and seamless experience during their time with us.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay.

2/10 (非常に不満)

Melissa

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I stay there may 4th. There were bedbugs. They still charged me. Told me the GM Rob would reach out the next day and refund me my money. He didn’t I spent the entire next day trying to contact him. They kept dropping my calls giving me the runaround. So now I need to leave this review $600 a night and there’s BEDBUGS!! Be aware
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Bill

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk staff as a whole were amazing! Responsive, available, knowledgeable. I personally used the stairs to get my room, so the fact that the elevators were very small didn't inconvenience me much. I will, however, quote another guest who said "These lifts are dreadfully slow".
2024 年 5 月に 3 泊滞在
Cam Conception-Cordova | Night Manager からの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Bill,Thank you for sharing your wonderful feedback and review about your recent stay with us.We are delighted to hear that you had a positive experience with our front desk staff. Providing responsive and knowledgeable service is a top priority for us, and we are thrilled that our team met your expectations.Your understanding regarding the elevator size and efficiency is appreciated, and we are taking note of guest feedback to improve our services continually.We value your patronage and look forward to welcoming you back for another enjoyable stay in the future.

6/10 (普通)

Mark Kelly

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Exterior looks aged and dirty but the rooms looked amazing. The overall finish of the lobby and foyer need some renovation, looks old and not attended too. The elevator to the parkade needs some maintenance, got stuck in it twice.(kept going up and down but doors would not open)
2024 年 5 月に 3 泊滞在
Cam Conception-Cordova | Night Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Mark Kelly,Thank you for sharing your detailed feedback about your recent stay with us.We appreciate your observations regarding the exterior appearance and lobby areas. Your insights are valuable as we continually strive to improve our facilities and services.We apologize for the inconvenience caused by the elevator issue you experienced and assure you that our maintenance team is addressing this matter promptly.We value your patronage and hope to have the opportunity to welcome you back for an improved experience in the near future.Best regards,