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ノエル スイーツ - ギャスタウンの口コミ

ノエル スイーツ - ギャスタウン
Vancouver, BC

口コミ

7.8

良い

評価 10 - 19 件の口コミ中 10 件が非常に良い" "
評価 8 - 19 件の口コミ中 4 件が良い" "
評価 6 - 19 件の口コミ中 1 件が普通" "
評価 4 - 19 件の口コミ中 1 件が不満" "
評価 2 - 19 件の口コミ中 3 件が非常に不満" "

9.2/10

清潔度

8.2/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

口コミ

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
設備的には不自由が無く、外食するには便利な場所でした。治安がチョット悪いエリアとの境目のような立地。帰りの飛行機時間までかなり時間があり、荷物預かりサービスが無く不自由でした。
2019 年 7 月に 3 泊滞在

10/10 (非常に良い)

Van8179、Delta, BC

カップルで旅行
良かった点 : 清潔度、設備とサービス
Loved staying in a fully equipped suite - with balcony and BBQ - for the same price as a mid-range hotel room. Suite was modern, clean, and comfortable. Other reviewers have mentioned the distance to the key pick up. It is about a 10-minute walk, so prepare for that. I’m sure a cab would wait, as the process of retrieving the key from the lockbox takes around a minute. We were traveling light so it wasn’t an issue. And yes, the suite is in Gastown which is right next to the DTES. There are a fair amount of homeless/ addicts in the DTES, but they generally keep to themselves. Not an issue for us (we are from Vancouver though). Gastown is my favourite part of Downtown Vancouver, so small price to pay in my mind, and the condo is located near many newer condo buildings (ie it’s not in the worst part of town)
2020 年 1 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

出張, カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The location was good and the property appeared to be safe and clean. However, the process for picking up the key was complex and added more cost due to two taxi rides and wasted at least 1 hour of my time. In side the unit, the fire alarm went off 4 times on Monday night. that was terrible and created headache and lack of energy due to lack of sleep.
2020 年 1 月に 3 泊滞在
noel suitesからの返信 (投稿日 : 2020 年 1 月 18 日)
Hello We apologize for the inconvenience regarding the fire alarm. The fire department was notified and worked throughout the night to repair the issue.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度
2020 年 1 月に 3 泊滞在

8/10 (良い)

Lauren、Seattle

カップルで旅行
良かった点 : 清潔度、設備とサービス
It was great staying here! You have to pick up the keys at a 7/11 nearby, but the process was simple and easy and the communication from Noel Suites was great! Space was nice and clean, and I enjoyed staying in this area.
2019 年 12 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely, modern space with all the basic amenities for a nice weekend stay. Nice central location to enjoy restaurants, bars and cafes in Gastown, with a secure entrance for peace of mind in the neighbourhood.
2019 年 10 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Close to downtown but not in a nice area. People smoking crack in the ally below the balcony. Very nice inside and very clean. No air conditioning and only opens to fresh air on one side of the unit so no airflow; it was too warm to sleep decently. Smart TV was great to have. Rainfall shower head and water pressure was awesome. Communication with the guy who answers the phone was great. He was very polite and super helpful. It was similar in cost to nice hotels in nicer areas which would have had air conditioning, but nice to have no lobby; felt like our own place downtown which we enjoyed. We would return.
2019 年 9 月に 1 泊滞在

10/10 (非常に良い)

Mitch

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Apartment/Condo in Gastown!!
The condo is located very close to Gastown and Coal Harbour area of the city which are full of great restaurants, bars and culture. The condo itself is nice and big with a private terrace and all the amenities you will need for a comfortable stay. There have been comments regarding the people in the area; it is true it is not far from an area known for some drug using characters, however, I believe that the people are generally harmless and I would not make your decision based on this. The condo has fob entry and is very safe. I would recommend the Noel Suites-Gastown to anyone looking for a rental in Vancouver.
2019 年 8 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The area near this place is not the nicest area. Lots of homeless people. There was no air conditioning which wasn't a big issue but we left the patio door open and your heard the homeless screaming all night or the trucks early in the morning in the back alley way. Picking up the key was not the most convenient when we were in a taxi. We had to pick up the key at a lock box in a 7-Eleven store about 3 blocks away. The condo was nice and clean and fairly new.
2019 年 7 月に 4 泊滞在

4/10 (不満)

宿泊されたお客様

2019 年 7 月に 3 泊滞在

2/10 (非常に不満)

Lynn

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
DO NOT BOOK HERE - HORRIBLE NEIGHBORHOOD
We arrived late to Vancouver and were directed to a nearby 7-11 to pick up the key. There was a problem with the Key Cafe machine, and I was on the phone with tech support in India. It took 45 minutes for me to get the key. When we arrived at the property, we were overwhelmed by the amount of homeless on the street only a half a block from the hotel. It was a homeless encampment, with the noise and trash you would expect from that many people living in the street. We didn't feel safe getting out of the car and had to find another hotel (for another $340). When we arrived at our new lodgings, I called Hotels.com and they said that they would email the property. Meanwhile, there was a convention coming into Vancouver, and the price of our new hotel was going up to $600 the next night, I spent hours the next morning looking for other lodgings and we ended up in North Vancouver, which was lovely, but not our desired area. I called Noel Suites and was assured by the manager Caitlyn that she had authorized a full refund for our three night booking. When we returned from our trip, I contacted Hotels.com and they said that only a one night refund was authorized by Noel Suites. After a lot of time, and a conversation with a supervisor, Hotels.com agreed to refund me and additional $500, bringing my total refund to $846.80. I paid $1,101.35, so I am still out $254.55. Pictures attached are of the area the next day when we had to return the key.
2019 年 6 月に 3 泊滞在
Noel Suites Teamからの返信 (投稿日 : 2019 年 6 月 16 日)
Hello Lynn, Sorry about the technical issue with the Key Cafe. I can understand how that can be frustrating. The tech support rep was actually from Vancouver. Not eveyone with an accent is from India. Vancouver has over 40% Indo Canadian population. Our city does not discriminate against the homeless, we are a society that understands there are less fortunate people but we respect them all the same. The refund was authorized by the manager as a courtesy.

10/10 (非常に良い)

Pierre、MONTRÉAL

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Appartement très moderne et super bien situé. Service impeccable.
2019 年 5 月に 3 泊滞在
NSからの返信 (投稿日 : 2019 年 6 月 22 日)
Hello Pierre, Thank you for taking the time to share your experience with us. We are so happy to hear that you enjoyed the location and our service! We hope to host you again in the future.

2/10 (非常に不満)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
Unfortunately, upon arriving to the hotel we noticed that the hotel was in an incredibly poor and a populated area. There were drug paraphernalia on the streets all right in front of the door to the hotel. When the agent came and get us to bring us to the room he agreed and said «yes, this is a very bad and poor area... do not walk around at night ». He wasn’t even trying to make us feel better just agreeing with us that we weren’t in good area. The manager said that he would return us one night worth of our stay being we didn’t touch anything and left right before we could even walk in due to the unsafe ness of the area. The manger said he would call back in a few hours and never returned our call. Terrible area, would never recommend this place or unsafe area to anyone.
2019 年 5 月に 2 泊滞在
Noel Suitesからの返信 (投稿日 : 2019 年 5 月 20 日)
Hello, We were quite concerned after reading your review so decided to investigate further. - our location is in a populated and historic area. Founded in the late 1800's, many of our travelers appreciate the character of buildings and the galleries around. - We were unsure what you meant by drug paraphernalia. Cigarette butts maybe mistaken for cannabis residue? - We have spoken with the staff member that greeted you with your keys. As a resident of the neighborhood, he was merely using sarcasm as a way to break the ice while welcoming guest to his neighborhood. It's unfortunate you didn't appreciate the history and architecture of the area. If you decide to book with us again, please give us a quick first so that we may direct you to one of our more generic locations. Regards Noel Suites Team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 5 月に 3 泊滞在
NSからの返信 (投稿日 : 2019 年 5 月 28 日)
Hello, Thank you for taking the time to rate your experience with us. We look forward to hosting you again in the future!

10/10 (非常に良い)

Ham、US

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice cozy apartment. Very clean, pretty much everything you need is available. Super clean.
2019 年 4 月に 2 泊滞在
NSからの返信 (投稿日 : 2019 年 5 月 9 日)
Hello, Thank you so much for taking the time to share your experience with us. We are happy to hear that you enjoyed the suite and cleanliness! We hope to host you again in the future.

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
다운타운과 아주 가깝습니다. 다운타운과는 걸어서 이동이 가능합니다. 15~20분내에 퍼시픽센터 등이 있고, 지하철역과도 10분내에 있습니다. 바로 옆 블록에 수퍼도 있어 매우 편리합니다. 건물 외관과는 달리, 내부는 아주 깨끗합니다. 리뉴얼을 한지 얼마 안된듯합니다. 방은 아주 큰 원룸 같습니다. 15평내외정도로 보이고, 방 높이가 높아 방이 아주 크게 보입니다. 세탁기, 냉장고, 전기레인지, 오븐, 커피메이커, 식기, 다리미까지 구비되어 있으며, 소파, 식탁 등도 있습니다. 가정에서와 똑같이 요리해 드실수 있습니다. 1~2인이 사용하기에 아주 적당하고 내부도 넓습니다. 시내 호텔보다 훨씬 넓고 좋습니다. 베란다와 베란다에 쇼파도 있어 운치도 있습니다. 욕조도 있어 목욕하기에도 편합니다. 호텔이라기보다는 엄청 좋은 에어비엔비라고 생각하시면 될듯합니다. 원룸같다고 애기했지만, 침실은 유리문으로 닫을수도 있습니다. 조금 불편한점은 처음 입실시 룸키를 가지러 몇블럭 떨어진곳으로 가야합니다. 별도의 체크인데스크가 없으며 전화를 통해 호스트와 연락하여 몇블럭 떨어진 키노트(세븐일레븐편의점내부에있음) 박스를 찾아 키를 찾아야 하는 조그마한 불편한 점이 있습니다. (저같이 영어가 딸리는 분은 조금 불편하실수 있습니다.) 체크인 1~2시간전에 호스트와 사전 연락하시면 조금 불편을 없앨수 있습니다. 그거외에는 아주 좋은 곳이었습니다. 쥡 쥬의에 뷰량자드리 쬐끔 이떠요. 이곤 걈얀하서야 햡니당.
2019 年 4 月に 3 泊滞在
NSからの返信 (投稿日 : 2019 年 5 月 9 日)
Hello, Thank you so much for taking the time to share your experience with us. We are so happy to hear that you took full advantage of the suites amenities and enjoyed the location too! We hope to host you again in the future.

10/10 (非常に良い)

Surj

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved it. Really cool heritage building in Gastown and walkable to EVERYTHING downtown. Location was great. Building and unit is completely restored.....heritage on the outside and modern on the inside. Close to Waterfront Station so that was cool. Tidy place and good communication. Would def recommend.
2019 年 3 月に 1 泊滞在
NSからの返信 (投稿日 : 2019 年 4 月 10 日)
Hello Surj, Thank you so much for taking the time to share your experience with us. We are so happy to hear that you enjoyed the building, location and suite. We look forward to hosting you again in the future!

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had to pick up my keys at a different location but it was easy and close to the building. The building inside and out looks good. The suite is modern, clean and spacious. They provided me with complimentary wine, coffee and tea which was an added bonus. The staff was very responsive. All in all, a great stay!
2019 年 3 月に 1 泊滞在
NSからの返信 (投稿日 : 2019 年 4 月 5 日)
Hello, Thanks so much for taking the time to share your experience with us! We are so happy to hear that you enjoyed our suite and complimentary items. We look forward to hosting you again soon.

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome place! Perfect location downtown Vancouver
2019 年 3 月に 1 泊滞在
NSからの返信 (投稿日 : 2019 年 3 月 26 日)
Hello, Thank you so much for taking the time to share your experience with us. We are so happy to hear that you enjoyed our suite and location. We look forward to hosting you again in the future.