2/10 (非常に不満)
Amber
グループ旅行
2026 年 4 月 14 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Complete absence of service or hospitality. I will be asking for a refund.
Service? Nope
Front desk open 3-7pm. 24 hours, 3 different contacts…? Nope. I called no less than 15 times to each of the 3 proffered contact numbers when locked out of my room- no answer or call rejected.
One of the numbers- on the official property literature and signs outside reception- actually said to me: “ I have nothing to do with this hotel. I have no idea why my number is there!”
After an hour of standing out in the cold- exhaisted from a day of walking and trying desperately to get thru to someone, a young woman called back to say she’d been “teaching yoga and had her phone turned off…” after all of that, it took the front desk manager 20 hours to contact me. His response? “I’m Sorry, I fell into a really really deep sleep”
Next morning- no staff but an incredibly
Surly girl in a restaurant who looked at us with disdain when we eyed the breakfast buffet. We were told that we weren’t welcome for breakfast, but she could make us coffee- which she charged for. When we asked where we Could leave our bags for luggage service she responded with an “I don’t Know” and Gave us another dirty look.
Dreadful Service!! Not just bad but absolutely terrible.
Advertised Jacuzzi? nope. “It’s 3000 liters. We cannot heat it for so few people”
Restaurant? Nope- closed Mondays.
Pilgrims massage? Nope, not available.
Wine? Nope- even though there was a very extensive cellar on view meters away.
Beware!
Amber
2026 年 4 月に 1 泊滞在
