朝食スペース

デイズ イン バイ ウィンダム ユーティカの口コミ

2 out of 5

口コミ

7.0

良い

評価 10 - 999 件の口コミ中 195 件が非常に良い" "
評価 8 - 999 件の口コミ中 367 件が良い" "
評価 6 - 999 件の口コミ中 249 件が普通" "
評価 4 - 999 件の口コミ中 113 件が不満" "
評価 2 - 999 件の口コミ中 75 件が非常に不満" "

7.6/10

清潔度

7.8/10

スタッフとサービス

6.2/10

設備とサービス

6.8/10

施設のコンディションと設備

6.6/10

環境への配慮

口コミ

8/10 (良い)

Hotaka、日本

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
駅に近い
スタッフの皆さんが気持ちよく挨拶してくれた。比較的大きな通りに面しており、駅にも近く、周辺にはマクドナルドなどのお店が多めなので、困ることはない。また、隣にコンビニエンスストアもある。
2018 年 2 月に 1 泊滞在
front deskからの返信 (投稿日 : 2018 年 2 月 25 日)
Thank you for staying with us at the Days Inn in Utica N.Y.. We're glad that you found our location convenience for you.

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度
車旅の途中での一泊。
車での旅の途中に一泊しました。徒歩圏に食べるところもあり便利でした。
chatからの返信 (投稿日 : 2016 年 7 月 27 日)
Thank you so much for feed back regarding our convenient location.

4/10 (不満)

Patricia

気になった点 : スタッフとサービス、設備とサービス
The thing i didn't like the most is the fact that when they say pet friendly what they really mean is dog friendly no cats
2024 年 5 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Hello Patricia, We appreciate your feedback on our pet policy and will consider ways to improve the clarity for future guests. Feel free to reach out to our management team for any further assistance or inquiries regarding our policies.

6/10 (普通)

Anthony、New York

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
OK Property. Disliked the breakfast. They should not advertise that breakfast is included because all they had to eat really was chocolate donuts and some juice....not what I would call breakfast. Did not have a pool. No mention of iron and ironing board under "amenidies," but they had them. Toilet rocked. Metal bed frame made noise.
2024 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Hello Anthony, Thank you for sharing your feedback with us. We appreciate your comments about the breakfast selection and will take them into consideration for future improvements. Our amenities do include an iron and ironing board for guest use. Please reach out to us directly for further assistance with your stay.

10/10 (非常に良い)

Patricia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The people are very friendly and very compassionate for their customers
2024 年 5 月に 4 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Hello Patricia,We are delighted to hear that you found our staff to be friendly and compassionate during your stay. Providing exceptional customer service is our top priority, and we are thrilled to know that we met your expectations. Your kind words will be shared with our team to inspire them to continue delivering excellent service to all our guests.

6/10 (普通)

Kerry

2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Hello Kerry, We appreciate you choosing to stay with us. We encourage you to contact us directly with any feedback from your recent visit. We value your input and hope to welcome you back for an even better experience.

6/10 (普通)

Leeann、St Thomas

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
A/c didnt work room was muggy, toilet seat broken they did fix, toilet was slowly leaking did tell front desk. Very limited continental breakfast (gra ola bars apples) back door didnt open wven with key's. Beds were comfy, front desk was nice. Walls thin could hear next door snoring and talking.
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 20 日)
Hello Leeann,We appreciate you sharing your feedback with us regarding your recent stay. We're delighted to hear you found our beds comfortable and our front desk staff nice. We will address your other comments with our team for improvement opportunities. Thank you for bringing these matters to our attention.

8/10 (良い)

Paul、Cambridge

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good location. Hotel room door jammed - have to lean in and push to open and close it.
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Hello Paul, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will share your comments with our maintenance team for further review. Your satisfaction is important to us, and we hope to welcome you back for an improved experience.

8/10 (良い)

Christopher

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was good
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Hello Christopher, We appreciate you taking the time to share your feedback with us. If there's anything specific you enjoyed during your stay, we'd love to hear more about it. Thank you for choosing our hotel, and we hope to welcome you back in the future for another positive experience.

2/10 (非常に不満)

Samra

2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Hello Samra,We're sorry to hear that your experience fell short of expectations. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future for an improved stay.

10/10 (非常に良い)

jon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Quick easy off
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Hello jon,We appreciate your feedback and regret to hear that your experience did not meet your expectations. Guest satisfaction is important to us, and we will share your comments with our team for further review and improvement. Your input helps us enhance our services for future guests.

6/10 (普通)

Laurel

カップルで旅行
Toilet was wobbly. Staff were great.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Hello Laurel,We appreciate your feedback on the staff and will address the toilet concern accordingly for future guests' comfort. Thank you for highlighting the positive interaction with our team during your stay.

6/10 (普通)

Brian

出張, 家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The property needs a lot of capital improvements. Also the bed linen is older and my pillow had a blood stain on it. There was no soap and shampoo in the dispensers.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Hello Brian, We appreciate your feedback and will pass your comments to our management team for further consideration. We strive to ensure our guests have a comfortable stay and regret if we fell short in some aspects. Your concerns will be addressed to enhance the overall guest experience at our property.

6/10 (普通)

Donald P

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
It is evident cleaning is not as high a concern as it once was. 2 towels had long hairs, 2 different colors. One face cloth had hair. Im sorry, but thats just disgusting, besides nasty. No carts to move luggage. We were provided a cleaning persons wagon to bring in and take out luggage. The front desk clerk though was extremely helpful, apologetic and both did their best to make our stay somewhat manageable.
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Donald P, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Guest satisfaction is our top priority, and we appreciate your recognition of our front desk staff's efforts. Your comments will be shared with our housekeeping team for further review. We hope to have the opportunity to welcome you back in the future for an improved experience.

4/10 (不満)

Leslie

気になった点 : 清潔度、施設のコンディションと設備
The lobby had funny odor. The breakfast to go options were terrible. the room sheets had hair on them and had to be changed and the bathroom fan was so loud. I will not stay here again.
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Hello Leslie,We appreciate you sharing your experience with us. Guest feedback is important to us as it helps us improve our services. If you have any further comments or concerns, please do not hesitate to contact us directly.

4/10 (不満)

Angela

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Just an overall old little bit dirty hotel. My girlfriend would not even use the towels to dry herself. They were not even close to white.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Angela, We're sorry to hear you were not completely satisfied with your recent stay. Your feedback is valuable to us as we continuously strive to improve. We hope you'll consider giving us another chance in the future to provide a better experience for you.

2/10 (非常に不満)

Alice

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
No elevator. The stairwell was a large area with hidden corners. I arrived after 9pm and there was a very sketchy looking man just standing around in the stairwell. The lock on the room door didn't appear to secure properly. (Tiktok hack eased concerns for that.) The bathroom was dirty. There was hair on the sink counter and in the bathtub. Bathroom vent didnt work. Hot water ran out before bathtub filled. The stairwell doors open and close very loudly.... all night long. "Continental" breakfast was only a choice between chocolate donuts or granola bars and bruised apples. Never again.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Alice, We're sorry to hear about the challenges you encountered during your recent stay. We appreciate your feedback and apologize for any inconvenience caused. We will address your concerns with the relevant teams for further review and improvement. Thank you for sharing your experience with us.

10/10 (非常に良い)

shara

良かった点 : 施設のコンディションと設備
Great
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 7 日)
Hello shara,We are pleased to hear that you enjoyed your stay with us. Your positive feedback is greatly appreciated and we hope to welcome you back in the future.

6/10 (普通)

Karina

家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度
rien
2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 5 日)
Hello Karina, We appreciate you taking the time to share your feedback with us. Should you have further concerns, please do not hesitate to contact our management team for assistance. We look forward to the opportunity to welcome you back in the future.

8/10 (良い)

Steffan

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was fine. Thank 😊
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 5 日)
Hello Steffan,We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.

4/10 (不満)

Leslie M

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The first room we were given was not cleaned yet, so we had to move all our things to another room. The room was so noisy we were woke up all hours of the night with people talking and moving around.
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 29 日)
Hello Leslie M, We apologize for any inconvenience faced during your stay. Our team is dedicated to ensuring rooms are properly cleaned before guests' arrival. Noise disturbances are rare, and we advise guests to report any issues to our front desk. Your feedback will help us improve our services for future guests.

2/10 (非常に不満)

ryan

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The staff was exceptionally kind and friendly. The outside door did not normally latch. Our room was never cleaned, it was like they didn’t know we were even there. They are in the middle of remodeling and so there was equipment everywhere in the stair wells. Over all, we would not stay there again. But the staff is to be commended. They were all very kind.
2024 年 3 月に 6 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Hello ryan,We appreciate your kind words about our staff. We apologize if there were any inconveniences during your stay and thank you for bringing these matters to our attention. Your feedback will be shared with the team for improvements. We hope to have the opportunity to welcome you back in the future for a better experience.

6/10 (普通)

Amy C

出張
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Subpar and still a bit pricy.
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Hello Amy C, We appreciate your feedback and regret to hear that your experience did not meet expectations. We strive to provide value for all our guests and will share your comments with our team for future improvements. Thank you for sharing your thoughts with us.

10/10 (非常に良い)

Thomas、Rochester

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I did not like a "grab and go breakfast". When they advertised breakfast.
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Hello Thomas, We apologize that the breakfast did not meet your expectations. Feedback helps us improve, please contact our management team regarding your experience. Thank you for sharing your thoughts with us.

6/10 (普通)

Dominick

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Property was in disrepair no working elevators no vending or ice machines on 2nd floor room door security lock broken hallway exit door did not close properly All in all a very disappointing stay
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 19 日)
Hello Dominick, We appreciate your feedback and apologize for the inconvenience you faced during your recent stay. Your comments are valuable for us to improve our services, and management will address these issues promptly to enhance the guest experience. Thank you for bringing these concerns to our attention.

6/10 (普通)

Christina

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
When we checked in the staff was very friendly. As we headed to our room the carpet was dirty. The room was about the same. The sheets would not stay on the bed, the bathtub was in rough shape and the drain was dirty. We only stayed as it was a one night sleep and there were no bed bugs otherwise we would have requested a refund and found an alternate place to stay. I will say again however the staff at the front desk was very friendly.
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Hello Christina, Thank you for sharing your experience with us. We're glad to hear you found our front desk staff friendly. We appreciate your feedback on the room condition and will address these matters with our housekeeping team for improvement. Should you have any further concerns, please don't hesitate to reach out to our management team directly for assistance.

2/10 (非常に不満)

Mary

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
When we were locked out of our room , not due to our error, no one was in the front. He went out to get food and left front desk wide open with everyone's financial information in plain view. Also after 11 pm kids and parents screaming in the hallway. Construction items all over the place for painting. It was a real hole. I would expect treatment like this would warrant a REFUND!
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 5 日)
Hello Mary, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address the issues mentioned to improve our service. For any refunds or further assistance, please reach out to our management directly. Thank you for bringing this to our attention.

8/10 (良い)

Stephen

家族旅行
Very nice staff
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 5 日)
Hello Stephen,We are pleased to learn that you found our staff to be very nice during your recent stay. Our team takes pride in providing excellent service to all our guests, and your kind words are truly appreciated. If there is anything else you would like to share about your experience, please do not hesitate to reach out.

4/10 (不満)

Joseph

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The building was in the middle of a massive renovation - yet not one word of warning on the reservation page. The room itself was clean - except that the toilet leaked at the flange every time it was flushed. We only stayed 1 day.
Managerからの返信 (投稿日 : 2024 年 2 月 27 日)
Hello Joseph, We apologize for any inconvenience caused by the renovation and the maintenance issue you experienced. Your feedback is valuable for improving our guests' experience. Please feel free to contact our management directly to discuss your concerns further.

2/10 (非常に不満)

Nan

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
.Booked and paid online for my son in another town. Hotel wouldn't let him stay without photo ID. Asked for my money back with online help and received an email back in Chinese. Still no refund. Immigrants can get housed free, without a valid ID but not Americans. Shameful!
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 27 日)
Hello Nan, We regret any inconvenience caused during your son's stay. Our hotel policy requires valid photo ID for check-in. For queries regarding refunds, please contact our management directly for assistance with your specific case. We apologize for any confusion with the email language and appreciate your understanding.

2/10 (非常に不満)

Anthony

カップルで旅行
気になった点 : 施設のコンディションと設備
I stay here constantly and the staff are always super friendly but due to the construction it was noisier than usual & an alarm went off early in the morning that sounded as loud as a fire alarm
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 24 日)
Hello Anthony,We appreciate your loyalty and are glad you find our staff friendly. We apologize for any inconvenience caused by the construction noise and unexpected alarm. Your feedback helps us improve the experience for all guests in the future. Thank you for bringing this to our attention.

6/10 (普通)

Diane

ペット同伴の旅行
良かった点 : 清潔度、スタッフとサービス
The room was clean and nice. It was a bit noisy there, but the hotel is in the middle of a busy business district. I liked it well enough, but the icy sidewalks were not salted or shoveled. The room floor is not carpeted, which made the room colder. Overall, a convenient place for overnight but I wouldn’t ever book more than that. Lots of other options in the immediate area, more suitable for a long term stay.
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 24 日)
Hello Diane, We appreciate your feedback on your recent stay with us. We strive to provide a clean and comfortable environment for our guests. Our location in a bustling business district contributes to the liveliness of the area. Your comments on the sidewalk conditions and room temperature will be shared with the relevant departments for further review. We understand your preferences and thank you for choosing to stay with us.

10/10 (非常に良い)

Regina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 23 日)
Hello Regina,We're thrilled to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
Good inexpensive hotel stay!
Needed a cheap place to stay that wasn’t dingy, this Days Inn did the job! Not luxury but not sketchy & gross.
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Guest, We're delighted to hear you found our Days Inn to be a comfortable and affordable choice for your stay. Your satisfaction is important to us, and we are pleased to have met your expectations for a clean and pleasant accommodation. Thank you for choosing to stay with us.

8/10 (良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Hello John,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and we're glad you had a great experience. If there's anything else we can do to make your next visit even better, please let us know. We hope to welcome you back soon!

8/10 (良い)

Gregory

2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 13 日)
Hello Gregory,Thank you for choosing our hotel for your recent stay. We are glad to hear that you had an enjoyable experience with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

4/10 (不満)

Sarah

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
This was a very disappointing stay, not a lot of people and had people right next to us making a lot of noise. Changed rooms, which was good. The wallpaper was peeling off the walls and there were cracks in the ceiling. Will not be staying in a Days Inn again.
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 3 日)
Hello Sarah, Thank you for bringing your concerns to our attention. We apologize for the noise disturbance you experienced during your stay. It's great to hear that we were able to accommodate your room change. We appreciate your feedback regarding the condition of the wallpaper and ceiling, and we will address these issues with the appropriate team. We value your business and hope you reconsider staying with us in the future.

8/10 (良い)

Jose

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 22 日)
Hello Jose, Thank you for choosing our hotel for your recent stay. We appreciate your support! If you have any additional comments or suggestions, please don't hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future for another great stay.

10/10 (非常に良い)

Martin

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 17 日)
Hello Martin,We are delighted to hear that you had such a wonderful experience during your stay with us at our hotel. Your satisfaction is our top priority, and we strive to provide exceptional service to all of our guests. If you have any further comments or feedback, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 (良い)

Charlene

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Decent hotel
The hotel was a little dated but clean and the room was large. Overall a decent place to stay for the price.
2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 16 日)
Hello Charlene,Thank you for choosing to stay with us and for taking the time to share your thoughts. We're glad to hear that you found our hotel clean and our rooms spacious. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 (非常に良い)

Leo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 17 日)
Hello Leo,We are delighted to hear that you had such a wonderful experience during your stay with us! We hope to have the opportunity to welcome you back in the future.

10/10 (非常に良い)

ishrat

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
good place to stay
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 10 日)
Hello ishrat,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. We appreciate your support and hope to welcome you back in the future for another outstanding stay.

4/10 (不満)

Xiaomeng

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Hello Xiaomeng, We're sorry to hear that your experience at our hotel was not up to your expectations. We value guest feedback and encourage you to reach out to us directly so we can address any specific issues you may have encountered. We hope to have the opportunity to welcome you back and provide a more enjoyable stay next time.

10/10 (非常に良い)

Amy

2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 9 日)
Hello Amy,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again in the future for another wonderful stay.

8/10 (良い)

Donna

家族旅行
良かった点 : 清潔度、設備とサービス
Clean
2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 23 日)
Hello Donna,We appreciate your feedback regarding the cleanliness of our hotel. Providing a clean and comfortable environment for our guests is one of our top priorities. We take your comments seriously and will share them with our housekeeping team for further improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

6/10 (普通)

Mark

出張
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 15 日)
Hello Mark,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

8/10 (良い)

Clifford

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 7 日)
Hello Clifford,Thank you for sharing your feedback with us. We appreciate your evaluation of our hotel. We apologize for any inconveniences you may have encountered during your stay. Our team continuously strives to provide a comfortable experience for all our guests. We hope you will consider staying with us again in the future to experience the improvements we have made.

10/10 (非常に良い)

Rich

2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 25 日)
Hello Rich,We are thrilled to learn that you had a wonderful experience during your stay with us! We strive to provide exceptional service and we are delighted to know that we met your expectations. If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

4/10 (不満)

Suzanne

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Hotel is shabby and poorly maintained. The woman at the check-in, however, was friendly and cheerful. Fortunately, we only had to stay one night.
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 3 日)
Hello Suzanne, Thank you for sharing your experience with us. We appreciate your kind words about our friendly and cheerful check-in staff. We apologize for any inconvenience caused by the shabby appearance of our hotel. We appreciate your feedback and will take it into consideration as we strive to improve the maintenance of our property.

10/10 (非常に良い)

Winnie

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
It was perfect 👍
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 11 月 2 日)
Hello Winnie,We are delighted to hear that your stay with us was perfect! It is always our aim to provide exceptional experiences for our guests. We appreciate your positive feedback and hope to welcome you back for another perfect stay in the future.