2/10 (非常に不満)
宿泊されたお客様
グループ旅行
2024 年 2 月 15 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Be warned!
To start with the name outside the Hotel is not Aladino Cave Suites, but something else. This should have been my first alarm bell. The room we had booked was not offered to us. My friend and I were offered a double bed with no window, when we had booked a suite with 2 beds and a window. The hotel manager and his partner were lovely people and very kind. They gave us wine and cheese and we thought everything would be ok. When we eventually got to a room my friend had the tiniest cot. The room was very cold with damp on one wall. There was only a large standing bar heater which toppled over once. Incredibly dangerous. In the morning there was no hot water and the bathroom flooded everywhere. I felt bad for the hotel manager who had been kind, but I feel really the problem lies with the hotel manager who I was communicating with in Azerbaijan. We left after one night and lost all our money.
宿泊されたお客様
2024 年 2 月に 4 泊滞在