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コンフォート イン ラーゴ - ワシントン DC イーストの口コミ

3 out of 5

口コミ

6.4
評価 10 - 1003 件の口コミ中 223 件が非常に良い" "
評価 8 - 1003 件の口コミ中 236 件が良い" "
評価 6 - 1003 件の口コミ中 218 件が普通" "
評価 4 - 1003 件の口コミ中 152 件が不満" "
評価 2 - 1003 件の口コミ中 174 件が非常に不満" "

6.8/10

清潔度

7.2/10

スタッフとサービス

5.8/10

設備とサービス

6.2/10

施設のコンディションと設備

5.8/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

2017 年 11 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : 客室の快適度
室内と朝食が微妙。
ワシントンDCから程よい距離なのでそこはオススメ。スタッフの対応も問題なし。 でも、部屋のシーツが何だか湿気を帯びてる感じで、少し気になりました。また、カーテンも外の光が差し込むような白いカーテン、一枚で、外灯の光が眩しく、睡眠の妨げでした。 朝食も無料でしたが、無いよりかはマシかなくいの種類と質でした。
2017 年 7 月に 1 泊滞在

8/10 (良い)

Satoru、東京都

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
問題ないホテルです。
駅からもそんなに遠くなく、歩いても苦にならい程度です。7分、8分、また駅からは下りなのでスーツケースでも問題無かったです。さらに、駅やらショッピングモールには専用車が送ってくれます。朝飯はたいしたことはなかったけど、ないよりまし程度です。コストパフォーマンスはいいんじゃないですか。

8/10 (良い)

Munira

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
❤️
2024 年 5 月に 3 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Munira,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

6/10 (普通)

Hannah

気になった点 : 清潔度、施設のコンディションと設備
Need a upgrade water stains baseboard falling off
2024 年 5 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Hannah,Thank you for bringing these issues to our attention. We apologize for the inconvenience caused by the water stains and the baseboard condition in your room. We will address these concerns promptly to ensure a more comfortable experience for our guests. We hope to have the opportunity to provide you with an upgraded and improved stay in the future.Sincerely, Hotel Manager

8/10 (良い)

Donald

家族旅行
良かった点 : スタッフとサービス
It was close to the Largo Metro station.
2024 年 5 月に 2 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Donald,Thank you for your stay. It's great to hear that our hotel's proximity to the Largo Metro station was convenient for you. We aim to provide easy access to transportation for our guests. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely, Hotel Manager

10/10 (非常に良い)

Ngalia

良かった点 : スタッフとサービス
気になった点 : 設備とサービス
NICE ENVIRONMENT BUT THIS HOTEL NEEDS A LOT OF RENOVATION TO DONE
2024 年 5 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Guest,Thank you for your feedback. We're glad to hear that you found the environment pleasant, but we apologize for any inconvenience caused by the need for renovations. We have seriously taken note of your suggestion regarding upgrading the overall hotel and have forwarded it to management. Hope your next stay will be a memorable experience. Please visit us again.Sincerely, Hotel Manager

4/10 (不満)

Paul

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Could be cleaner. Looked like the hotel just restarted but was not ready for it yet. No curtains to darken the room. Breakfast was below standard.
2024 年 5 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Paul,Thank you for sharing your feedback with us. We apologize for any cleanliness issues you encountered and any inconvenience caused by the lack of curtains to darken the room. Additionally, we're sorry to hear that the breakfast did not meet your expectations. Your comments will be noted for improvement, and we'll work diligently to address these issues to ensure a better experience for our guests. We hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Sincerely, Hotel Manager

2/10 (非常に不満)

Raju

家族旅行
気になった点 : スタッフとサービス
Worst room n this not even clean
2024 年 5 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Raju,We're truly sorry to hear about your disappointing experience with the cleanliness of your room. This does not reflect the standards we strive to maintain for our guests, and we take your feedback very seriously. We will address this matter with our housekeeping team immediately to ensure that our standards are upheld. We sincerely apologize for any inconvenience this may have caused you and hope to have the opportunity to make it right. Sincerely, Hotel Manager

10/10 (非常に良い)

Secardo

小さなお子様連れの家族旅行
Staff is very cool
2024 年 4 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Secardo,Thank you for your kind words. We're glad to hear that you found our staff cool! Providing friendly and welcoming service is important to us, and we're delighted that our team made a positive impression on you. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Lashay

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
👍
2024 年 4 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Lashay,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

8/10 (良い)

Jennifer

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The only thing we didnt like was the noise from the streets near by. You could hear the traffic
2024 年 4 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Jennifer,Thank you for your stay and feedback. We apologize for the inconvenience caused by the street noise during your stay. Your feedback is valuable, and we'll explore ways to minimize noise disturbances for our guests in the future. We hope to have the opportunity to provide you with a quieter stay on your next visit.Sincerely, Hotel Manager

2/10 (非常に不満)

Malika

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property smelled very bad , so bad I left after 2 hours. I didn’t feel safe and the carpet was filth.
2024 年 4 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Malika,We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

4/10 (不満)

Karen

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Wasn’t able to stay. They don’t accept all forms of payment
2024 年 2 月に 4 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Karen,We're sorry to hear about the inconvenience you experienced regarding payment. Our goal is to make the booking process as smooth as possible for our guests, and we apologize if we fell short in this instance. We appreciate your feedback and hope to have the opportunity to accommodate you in the future. Sincerely, Hotel Manager

2/10 (非常に不満)

Gregory

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
There was a constant noisy drip from the bathtub and shower head that I couldn't stop. The air conditioning system was not working properly and it smelled very moldy in the hallway outside of the room...
2024 年 4 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Gregory,We apologize for the inconvenience and discomfort you experienced during your stay. Your feedback is valuable to us, and we will address these issues with our maintenance and housekeeping teams to ensure immediate improvements are made. We hope that you will consider staying with us and offer us another chance to provide you with a superior experience. Sincerely, Hotel Manager

10/10 (非常に良い)

Briseyda

気になった点 : 施設のコンディションと設備
Nice place for family with kids
2024 年 4 月に 2 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Briseyda,We're delighted to hear that you found our hotel to be a nice place for families with kids! Your satisfaction is important to us, and we strive to provide a welcoming environment for guests of all ages. We appreciate your feedback and hope to have the pleasure of welcoming you and your family back again soon!Sincerely, Hotel Manager

10/10 (非常に良い)

shelly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
OMG, Absolutely amazing in all aspects. We go to DC alot , we will be staying there all the time , next time will be the balcony room.
2024 年 3 月に 2 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Shelly,Thank you for your loyalty and for considering us as your go-to accommodation whenever you visit DC. We're thrilled to hear that you had an absolutely amazing experience during your stay with us! Knowing that you found every aspect of your visit to be exceptional is truly rewarding for us. We're excited about the opportunity to host you again and to provide you with an even more memorable experience in one of our balcony rooms next time. Sincerely, Hotel Manager

6/10 (普通)

Thomas

2024 年 3 月に 4 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Guest,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon.Sincerely,Hotel Manager

10/10 (非常に良い)

Tchinemewe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Guest,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 (良い)

Porsha

家族旅行
良かった点 : 清潔度、スタッフとサービス
Front desk was amazing. Housekeeping went the extra mile. Thanks for making my stay easy.
2024 年 3 月に 3 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Porsha,Thank you for your kind words. We're delighted to hear that you had a positive experience with our front desk staff and that our housekeeping team went the extra mile to ensure your comfort. Providing excellent service is our priority, and we're glad that we could make your stay easy and enjoyable. Your feedback is greatly appreciated, and we'll be sure to pass along your compliments to our team members. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

6/10 (普通)

Gopalendu

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Decent size room. Window in the room was in poor shape. Decent beds. Very bad breakfast service. I see now why this place was so much lower price than comparable.
2024 年 3 月に 2 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Gopalendu,Thank you for sharing your experience with us. We're glad to hear that you found the room to be a decent size and the beds comfortable. However, we apologize for the condition of the window in your room and any inconvenience it may have caused. Additionally, we're sorry to hear that you were dissatisfied with the breakfast service. We appreciate your feedback and will use it to improve our services moving forward. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

2/10 (非常に不満)

Kayla

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
bed bugs and dirty
2024 年 3 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Kayla,We sincerely apologize for the discomfort you experienced during your stay. Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we deeply regret any inconvenience caused by the presence of bed bugs. Please know that we take reports like this very seriously, and our team will actively address and resolve the issue to prevent any future occurrences. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 (良い)

Emeka

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Simple, clean and reasonable price. In a quiet neighborhood, with easy access to transportation and basic needs.
2024 年 3 月に 4 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Emeka,Thank you very much for your stay. We're delighted to hear that you found our hotel to be simple, clean, and reasonably priced. We're glad you appreciated the quiet neighborhood and convenient access to transportation and basic amenities. Your satisfaction is our top priority, and we're pleased that we could provide you with a comfortable and convenient stay. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 (良い)

Janelle、Jonestown

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
staff were helpful
2024 年 2 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Janelle,Thank you for your positive feedback. We're pleased to hear that our staff was helpful during your stay. We strive to provide excellent service, and it's rewarding to know that our team made a positive impression. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

6/10 (普通)

KEVIN

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
I called in advance to ask for adjoining rooms with the king beds and sleeping sofas. They said that they will honor my request but at check in was told that no such option existed. There a spot lights on the property yet they don't have blackout curtains. Rooms were in definite need to maintenance and breakfast could have fresh fruit. Areas is up and coming so there is potential with this property. Staff at checkin was nice.
2024 年 3 月に 3 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 3 月 12 日)
Dear KEVIN,Thank you for your stay. We apologize for any inconvenience caused by the misunderstanding regarding your room request. We will address the communication gap to ensure a smoother process in the future. Your comments about the maintenance issues and the absence of blackout curtains are duly noted, and we will work on improving these aspects promptly. We appreciate your constructive feedback regarding the breakfast options. It's encouraging to hear that the staff at check-in was nice. We hope to have the opportunity to better serve you on your future visits.Sincerely, Hotel Manager

10/10 (非常に良い)

Ahsha

2024 年 3 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Ahsha,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

2/10 (非常に不満)

Robert

Room was booked by walk in….. No room for me or my daughter and I’ve yet to be refunded….
2024 年 2 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Robert,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager

6/10 (普通)

Reny

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property it self needs some remodelations . The bathroom was smelling weird . It had some cracks on the wall and pain over them like covering them up . The smell of wee starts right at the entrance of the hotel . Was there for 2 days . would not stay again . The reception guy super friendly . There were even a chicken wing right outside the elevator which was dusty and smelly .
2024 年 3 月に 2 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Reny,We apologize for the issues you encountered during your stay. We're sorry that the property did not meet your expectations, and we take your concerns seriously. Your comments about the bathroom, wall cracks, and unpleasant odors will be shared with our maintenance and housekeeping teams for immediate attention. We're glad to hear that the reception staff was friendly, but we understand that other aspects of your stay fell short. We hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Henry

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
it was worth the price
2024 年 3 月に 3 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Henry,Thank you for your valuable feedback! We are pleased to hear that you found your stay worth the price. Providing excellent value for our guests is a key goal, and we are delighted that you felt your experience justified the cost. We appreciate your support and look forward to the possibility of hosting you again in the future.Sincerely, Hotel Manager

8/10 (良い)

Angie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Satisfied with the hotel
2024 年 3 月に 2 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Angie,Thank you for sharing your feedback! We're delighted to hear that you were satisfied with your stay at our hotel. We feel proud when we get such reviews and motivates us to serve better. We appreciate your support and hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

2/10 (非常に不満)

Patrice

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Dump
2024 年 2 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Patrice,We are sorry to hear that you had a negative experience. Your feedback is important to us, and we would like to learn more about the specific issues you encountered to address them appropriately. If you're willing to provide more details, please share so we can better understand your concerns and work towards improvement. We want all our guests to have a positive experience, and we apologize if we fell short during your stay.Sincerely, Hotel Manager

2/10 (非常に不満)

Artenas

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was one of the worst hotels I ever stayed in
2024 年 2 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Artenas,We sincerely apologize for falling short of your expectations during your stay. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

4/10 (不満)

Kwajalein

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Dated
The property needs updating and a thorough cleaning
2024 年 1 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Kwajalein,We appreciate your feedback regarding the condition of our property. We apologize for any inconvenience caused by the need for updates and a more thorough cleaning. Guest satisfaction is important to us, and we take your comments seriously. Your input will be shared with our team, and we will work diligently to address and improve these areas. We hope to have the opportunity to enhance your experience during any future visits.Sincerely, Hotel Manager

10/10 (非常に良い)

Francis

N/A
2024 年 1 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 1 月 28 日)
Dear Guest,Thank you for your 5-star rating. We appreciate your feedback, and we're pleased to know that you had a positive experience during your stay. If there are any specific aspects you'd like to highlight or share, please feel free to let us know. We hope to welcome you back in the future for another great stay.Sincerely, Hotel Manager

8/10 (良い)

David

家族旅行
良かった点 : スタッフとサービス、設備とサービス
Hot breakfast was good. Beds/floors and furniture clean and overall room was clean and comfortable. Shower hot. Elevator and lobby a little beat up. Water closet dated.
2024 年 1 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear David,Thank you for sharing your feedback. We're glad to hear that you enjoyed the hot breakfast and found the beds, floors, furniture, and overall room to be clean and comfortable. We appreciate your observations about the elevator, lobby, and water closet, and we'll take note of these areas for potential improvements. Your input is valuable to us, and we hope to provide you with an even better experience on your next visit. We look forward to welcoming you back!Sincerely, Hotel Manager

2/10 (非常に不満)

Gregory

グループ旅行
良かった点 : 清潔度
Comfort at Comfort inn
2024 年 1 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Gregory,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

6/10 (普通)

Anderson Rodrigues dos

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度
Clean Room
2024 年 1 月に 3 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Guest,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel room. We accept your appreciation for it. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

10/10 (非常に良い)

Bethany

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were very polite and helpful. The room was clean and comfortable. The building had a few knocks but was clean everywhere and there was ample parking. Our toilet kept running water but as soon as we told the front desk it was fixed. The hotel is close to the metro station which has parking so getting in to Washington DC was simple. There are also lots of restaurants close by. I would definitely stay here again.
2024 年 1 月に 3 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 1 月 18 日)
Dear Bethany,Thanks for your nice comments. We are so pleased that you will stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We are glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback.Sincerely, Hotel Manager

10/10 (非常に良い)

Kenise

2024 年 1 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Kenise,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

6/10 (普通)

Kristy

家族旅行
気になった点 : 施設のコンディションと設備
Eh, it was okay.
Tbh it wasn’t as bad as I thought given the reviews how ever some of the reviews were very accurate. The room was clean and did smell fine. There were stains on the mattresses and the tub did leak at the bottom pretty bad. The breakfast was eh but it was free so I do appreciate it. My biggest complaint is that we were given 2 wash clothes for 4 people and when we asked for more, they said they didn’t have any. I’m sorry, what? Oh and there’s also the female desk attendant that was smoking and choking on a blunt right outside of the front doors Sunday. I understand it’s legal there but some guests do not want to smell it. This hotel is cheap and you get what you pay for.
2024 年 1 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Kristy,Thanks for your comments. I regret that we couldn't completely satisfy you because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us.Sincerely, Hotel Manager

8/10 (良い)

Huriyyah、PLEASANTVILLE

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
A little on the older side but was in a nice area, not too far from stores or stadium.
2024 年 1 月に 1 泊滞在
Hotel Manager.からの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Huriyyah,Thank you for sharing your feedback. We're glad to hear that you found the hotel in a nice area and conveniently located near stores and the stadium. While the property may be on the older side, we appreciate your understanding, and we strive to provide a comfortable and pleasant stay for all our guests. We hope to welcome you back for another visit in the future. Sincerely, Hotel Manager

4/10 (不満)

Tyneshia

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
eh
My fridge didn't work, hairdryer didn't work.. Wasn't able to checkout because the network was down. I'm hoping that I was checked out when it came back up because I'm need my deposit back.
2024 年 1 月に 2 泊滞在
Hotel Manager.からの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Tyneshia,We have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. We are sorry for any inconvenience.Sincerely, Hotel Manager

10/10 (非常に良い)

Derrick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Hotel Manager.からの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Derrick,Thank you so much for the 10-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

4/10 (不満)

Christina

家族旅行, グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Hotel Manager.からの返信 (投稿日 : 2023 年 12 月 30 日)
Dear Christina,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

8/10 (良い)

Tamara

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 5 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Tamara,Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager

10/10 (非常に良い)

Marie

2023 年 12 月に 3 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Marie,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 (普通)

Delmar

2023 年 12 月に 4 泊滞在
Hotel Manager.からの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Delmar,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon.Sincerely, Hotel Manager

2/10 (非常に不満)

Kevin

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 12 月 25 日)
Dear Kevin,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please don't hesitate to let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely, Hotel Manager

10/10 (非常に良い)

Maalik

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 12 月 25 日)
Dear Maalik,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again. Sincerely, Hotel Manager

4/10 (不満)

ZAINAB

2023 年 12 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Guest,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager