University of Hong Kong

DO NOT STAY AT THIS HOTEL! Not only is this hotel super dated and rundown, it has a horrific staff and customer service. You can see that the management does not care about the hotel or providing service to people who are staying at the hotel, their reception has an aquarium that is dirty and gross, not sure if there was fish in there, but all you can see is moss growing in the tank. You don’t want to even look at it. The staff is uncaring and unprofessional. Please trust me, this hotel is rather scary. They promised me that they will fix the air conditioner or even change my room, but then when I return, they did neither thing they promised. The air conditioner is super loud, it makes sleeping very difficult especially for someone who is getting over jetlag. The worst is its management, they do not care about providing quality service to people. Please trust me when I say, they don’t care about people because I’m from HK, I have never seen this kind of subpar hotel service, it brings shame to Hong Kong and its people.

This is one of the most amazing properties in Hong Kong. Customer service amazing, rooms amazing, staff amazing, breakfast amazing. Nothing negative and the reason I return each year. Surprisingly this year everything in the room refrigerator was.included and free. Will definitely return again..