Universiada Hall

I am extremely disappointed with our stay at the Best Western Premier Hotel at Sofia Airport. The air conditioning in the first room we were given did not work, despite the outside temperature being 34°C. We were then moved to a second room, where not only did the air conditioning not work, but there was also a malfunctioning toilet that caused the entire room to smell bad. The third room finally had working air conditioning and smelled clean and pleasant. However, the bathroom door could not be closed because it was badly warped, apparently due to mold and moisture. At that point, we had no choice but to move yet again. In the fourth room, there was still mold all over the bathroom door, although at least the air conditioning and other basic amenities were functioning. Having to move between four rooms during one stay is completely unacceptable, especially for a hotel that presents itself as a Premier property. The repeated maintenance issues, mold, unpleasant odors, and lack of properly functioning air conditioning made our stay extremely uncomfortable and disappointing.