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タプロバン パビリオン ウェイブス ウナワトゥナの口コミ

5 out of 5
タプロバン パビリオン ウェイブス ウナワトゥナ
Wella Devala Road, Unawatuna, Unawatuna

口コミ

9.0

とても素晴らしい

評価 10 - 95 件の口コミ中 55 件が非常に良い" "
評価 8 - 95 件の口コミ中 33 件が良い" "
評価 6 - 95 件の口コミ中 2 件が普通" "
評価 4 - 95 件の口コミ中 2 件が不満" "
評価 2 - 95 件の口コミ中 3 件が非常に不満" "

8.8/10

清潔度

9.0/10

スタッフとサービス

8.8/10

設備とサービス

8.8/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Peter

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is in a nice location within walking distance of the little village. Food options were good and well presented.
2024 年 4 月に 3 泊滞在
Medhaからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for your review, we appreciate your feedback

2/10 (非常に不満)

Steven

カップルで旅行
Couldn’t stay as to my wife being diagnosed with breast cancer Tried to cancel and refund but was told no very poor
2024 年 1 月に 7 泊滞在

6/10 (普通)

Hemachandra

2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Thomas

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Shanshan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My boy likes the food a lot including breakfast and dinner. Room is big and view is great. People are friendly and helpful. They helped bring luggages and even our shoes back to the room. Lovely and quiet place for vacation. Hope I can come back next time!
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Neil

2023 年 9 月に 2 泊滞在

2/10 (非常に不満)

Shanila

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Not as per images shown, food was terrible and service
2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

Hiam

良かった点 : 清潔度
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Lilantha

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Exceptional stay. Friendly staff. Enjoyed the two pools.
2023 年 4 月に 1 泊滞在

8/10 (良い)

ian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
1 day in Unawatuna
Good stay...good breakfast done by staff at the pool. Little bit of a walk to get to main beach drag...but easy to do. Great view of ocean from deluxe room.
2022 年 11 月に 1 泊滞在

8/10 (良い)

Ulrich

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We had a great stay for 3 days!
We had a great stay! Really friendly staff. Good breakfast. Servise on breakfast was a bit slow, but otherwise ok.
2021 年 12 月に 2 泊滞在

10/10 (非常に良い)

Debbie、London

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were absolutely excellent. They couldn’t do enough for us and always with a smile. The pools are excellent and the rooms very spacious.
2020 年 3 月に 4 泊滞在
Medhaからの返信 (投稿日 : 2020 年 3 月 25 日)
Dear Debbie, Thank you for your five star review, at a time like this where the whole world is at a stand still , to receive a review as yours is a pleasure and an encouragement for the hotel staff, Thank you. Hope to see you again one day.

10/10 (非常に良い)

Catherine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bel hôtel bon rapport qualité prix plutôt un 4.5 *
Tes bon hôtel personnel agréable Roshan est tres efficace et professionnel La direction vient voir les clients Les réceptionnistes sont souriantes et toujours élégantes. Le rooftop restaurant sont au top Les rideaux des chambres se sont assez occultants.
2020 年 3 月に 1 泊滞在
Medhaからの返信 (投稿日 : 2020 年 3 月 15 日)
Cher client, Merci pour votre avis, Nous sommes heureux de savoir que Roshan était un excellent personnel de service à la clientèle pour vous et vous avez été bien soigné. En espérant vous revoir à l'avenir.

10/10 (非常に良い)

Glenn Henry

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Flott hotel!
Flott hotell med meget hjelpsom personell og fine rom. Meget god mat og generelt god service. Litt vanskeligheter å få ordnet ting da det gjerne måtte si fra et par ganger før alt ble riktig, men det var ingen større feil. Kun litt feil med håndklær og slikt. Totalt sett et flott hotel med god beliggenhet.
2020 年 2 月に 7 泊滞在
Medhaからの返信 (投稿日 : 2020 年 3 月 3 日)
Kjære gjest, takk for din anmeldelse med full rangering. Vi er glade for å vite at du hadde det bra på hotellet, og vi vil faktisk trene våre ansatte til å yte bedre service og forståelse for gjestene. Takk for at du delte. Vi håper å se deg igjen i fremtiden.

10/10 (非常に良い)

Victor

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We enjoyed our stay here.
2020 年 2 月に 1 泊滞在
Medhaからの返信 (投稿日 : 2020 年 2 月 29 日)
Dear Victor, Thank you for your review. We are pleased to know that you had an awesome stay.

10/10 (非常に良い)

Catherine

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 2 泊滞在
Medhaからの返信 (投稿日 : 2020 年 3 月 2 日)
Dear Catherine, Thank you for your rating!

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
It's marketed as a five star property but it's not quite there. More like a good western standard four star property. I would recommend this property in Unawatuna. Pros: Good location (a little bit away from the noisy part of Unatuwana) , spacious rooms and decent food. "Cons": The level of house cleaning varied.
2020 年 2 月に 5 泊滞在
Medhaからの返信 (投稿日 : 2020 年 2 月 20 日)
Dear Guest, Thank you for your four star review, we will make our amends to our housekeeping issues as it will be briefed to the management, Hope you will visit us again in the future for another good stay.

10/10 (非常に良い)

Mona

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 1 月に 3 泊滞在
Medhaからの返信 (投稿日 : 2020 年 1 月 27 日)
Dear Mona, Thank you for your rating!! Highly appreciated.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 1 月に 5 泊滞在
Medhaからの返信 (投稿日 : 2020 年 1 月 22 日)
Dear Guest, Thank you for your rating!

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was lovely -.the staff are excellent at customer service. The beach is very small and it’s mainly a rocky peak in front of the hotel but it’s not far to walk to the main beach. The food is very good snd you felt nothing was too much trouble. The fact it has a gym was a winner for me- some new equipment and stronger air con would make this even better
2020 年 1 月に 5 泊滞在
Medhaからの返信 (投稿日 : 2020 年 1 月 13 日)
Dear Guest, Thank you for your 4 star review, We will make a note on your comments on the areas to improve, we hope we will be able to welcome you again soon.

10/10 (非常に良い)

luigi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
RESORT SPLENDIDO
RESORT SPLENDIDO….SIAMO STATI BENISSIMO!TUTTI MOLTO GENTILI E SEMPRE PRONTI A SERVIRTI E RENDERE IL SOGGIORNO SPECIALE...PARTICOLARMENTE ATTENTO IL COORDINATORE SILVA...CHE CI HA FATTO PREPARATE UNA CENETTA ROMANTICA SULLA SPIAGGIA A BASE DI ARAGOSTE!
2020 年 1 月に 2 泊滞在
Medhaからの返信 (投稿日 : 2020 年 1 月 10 日)
Caro Luigi, Grazie mille per la fantastica recensione, Il nostro staff sarà lieto di leggere questa recensione e il tuo commento sarà condiviso con loro e specialmente con Silva. Speriamo di avere la possibilità di ospitarti di nuovo.

4/10 (不満)

Jørgen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fint hotell, men VELDIG overpriset. Hadde forventet mer. Frokost er ok, men ikke akkurat 5 stjerners
2019 年 12 月に 5 泊滞在
Medhaからの返信 (投稿日 : 2020 年 1 月 6 日)
Dear Jorgen, Thank you for your review, we are sad to read your review to see that you have not enjoyed your stay much, we hope to see you again and to make your stay a memorable one.

8/10 (良い)

Pedro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 12 月に 2 泊滞在
Medhaからの返信 (投稿日 : 2020 年 1 月 6 日)
Dear Pedro, Thank you for your rating!

8/10 (良い)

Tati、Brooklyn, NY

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a very nice hotel, with two beautiful pools. Our room was quite spacious, with plenty of room for luggage and moving around. The bathroom is also nicely sized, though we did have a good deal of lukewarm showers. Plenty of outlets in convenient locations. The balcony was a nice place to sit and relax. We stayed here 3 nights, and had breakfast here twice -- a good buffet with lots of options and eggs made to order. We also ordered food from the bar on 2 separate occasions -- service was the biggest downfall, as it took quite some time to: receive menus. have our orders taken, receive our food. (The hotel seemed understaffed, as the people working there always seemed busy. Perhaps this was due to it being the shoulder season?) The staff did seem very polite and eager to help (Chathura in particular is excellent and personable, good at what he does.) In any case, when the food did arrive, it was very good, expertly prepared. Drinks were also well-made. One of our biggest frustrations, however, was the inability to get beach towels. This was probably a fluke, one-off incident, but when we tried to get some in the lobby, we were told that the towel delivery from the laundry service was delayed. We ended up using our room towels (& couldn't even replace those, as those were delayed as well.) We finally received them the day before we left. This hotel is probably best for families, as we saw many extended families enjoying the facilities.
2019 年 11 月に 3 泊滞在
Medhaからの返信 (投稿日 : 2019 年 12 月 31 日)
Greeting from Thaproban Pavilion Waves. Thank you for making Thaproban Pavilion as your holiday destination of choice. We thank you very much for the feedback which we consider valuable for us for constructive improvement for our facilities and services. In closing we would like to apologize for the shortfalls and we look forward to welcoming you back to Thaproban Pavilion when you will notice a significant improvement. We look forward to welcoming you again at Thaproban Pavilion Resorts in the future. Have a bless day to you and see you again.

8/10 (良い)

hannes

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2019 年 12 月に 1 泊滞在
Medhaからの返信 (投稿日 : 2020 年 1 月 22 日)
Dear Guest, Thank you for your rating.

8/10 (良い)

hannes

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2019 年 12 月に 2 泊滞在
Medhaからの返信 (投稿日 : 2019 年 12 月 22 日)
Dear Hannes, Thank you for your rating! : )

8/10 (良い)

Anna

2019 年 11 月に 8 泊滞在

8/10 (良い)

Tahsin

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Good!!
2019 年 11 月に 2 泊滞在
Medhaからの返信 (投稿日 : 2019 年 11 月 19 日)
Dear Tashin, Thank you for your review, we are pleased to have served you and to know you had a good stay!!

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were excellent, food was great. Only down was gym wasn’t brilliant but overall a great place to stay
2019 年 11 月に 9 泊滞在
Medhaからの返信 (投稿日 : 2019 年 11 月 19 日)
Dear Guest, Thank you for your review. We will be adding more items to the gym and hope to see you again soon.

10/10 (非常に良い)

Anna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 4 泊滞在
Medhaからの返信 (投稿日 : 2019 年 11 月 21 日)
Dear Anna, Thank you for your review on Hotels.com, we are pleased to have been given the opportunity to serve you. Looking forward to see you again.

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We really liked the location and the hotel is really nice. The pools are great and the shared areas are very nice. Our room was large and comfortable. The restaurant is great and the food was really tasty. All the staff were really friendly and helpful. There were a few things that wouldn't as good as we'd expect - - when it rained heavily, water came under our room's door. staff mopped it quickly but needed to be fixed. - The bathroom wasn't as clean as I would expect. - The tap in our bathroom was loose, and small tile on bathroom floor. - The towels weren't great and not always changed or replaced when they had been taken. Had to ask for fresh ones a couple of times. - Too much plastic - bottles of water for room and with meal, butter in individual plastic packets, packed lunch with cling-film on orange, banana and apples! Given how Sri Lanka seems to be struggling to cope with its plastic waste we would have liked to hotel to be bit more proactive with reducing theirs. Overall, we would defiantly stay here again, but it'd be great to see those few things improved.
2019 年 10 月に 6 泊滞在
Medhaからの返信 (投稿日 : 2019 年 11 月 9 日)
Dear valued guest, Thank you for writing to us following your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every day. Our heartiest gratitude for all your comments on our facilities and staff members and will be definitely shared among them with management appreciation. As you may aware already the whole Asian continent affected by heavy monsoons and as a resort which is highly exposed to sea because we are right next, the hotel takes heavy winds and rain during monsoon and it was such uncontrollable even for monsoon blinds. We highly appreciate your feedback on the attentiveness of our staff and please accept our apology even it was way out of human control. The towels were occasionally delayed due to heavy traffic occurred due to floods otherwise it could have never happened. Bananas and other fruits were covered to avoid cross contamination. We serve portioned butter as it is a food safety standard and the containers are disposed according to environmental standards. And also we always encourage our guests to bring back all remaining stuff so we dispose them in the most appropriate way. We are in the process of implementing glass water bottles and will be there in your next visit. Thank you very much for sharing all your positive feedback and definitely looking forward welcoming you back. Thank you.

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Det bästa var att all personal var väldigt hjälpsamma och måna om oss! Hotellet var lite slitsamt och behövs underhållas! Dock så höll dom i alla fall att olja in räcken osv på balkongen under vår vistelse, så det kanske dom jobbar med. Lite oklart och förvirrande med poolhanddukar och någon gång så hade dom inga ens.
2019 年 10 月に 13 泊滞在
Medhaからの返信 (投稿日 : 2019 年 12 月 2 日)
Kära gäst, tack för din recension, vi är glada över att ha kunnat hjälpa dig. Vi hoppas att du kommer att besöka oss igen i framtiden. Tack.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice pool area. It's hard to get to the hotel. The road to the hotel is very narrow.
2019 年 9 月に 1 泊滞在
Medhaからの返信 (投稿日 : 2019 年 10 月 8 日)
Dear Guest, Thank you for your review and rating, We understand the issue with the road however it will be widened in the near future. Looking forward to see you again.

10/10 (非常に良い)

Chems、Nice

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Super endroit avec une vue sur la mer et un coucher de soleil magnifique
2019 年 9 月に 10 泊滞在
Medhaからの返信 (投稿日 : 2019 年 10 月 6 日)
Dear Guest, Thank you for your wonderful review, we are so pleased to know that you have had a memorable stay with us, We look forward to welcome you again.

8/10 (良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great views
Five day stay with my partner. Hotel was very pleasant and the panoramic room view (217) was amazing. Food was really good with a wide variety of western and Sri Lankan dishes on offer. Hotel staff was second to none and were always at hand and attentive and appeared to love their jobs. Go stay
2019 年 9 月に 5 泊滞在
Medhaからの返信 (投稿日 : 2019 年 9 月 23 日)
Hi James, Its lovely to read your review and the know that you enjoyed your stay in room number 217. Your comments will be passed on to the staff as well. Looking forward to welcome you again one day!

10/10 (非常に良い)

Josephine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful spot
Lovely place, very friendly staff who went out of their way to make our stay fantastic
2019 年 8 月に 3 泊滞在
Medhaからの返信 (投稿日 : 2019 年 8 月 23 日)
Dear Josephine, Thank you for your perfect ranking review, we appreciate your efforts in writing the review. Your comments will be shared amount the staff and we look forward to your arrival in the future to serve you again!

10/10 (非常に良い)

Fernando

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 8 月に 4 泊滞在
Medhaからの返信 (投稿日 : 2019 年 8 月 15 日)
Thank you for your rating.

4/10 (不満)

Matthew

気になった点 : 清潔度、スタッフとサービス
Not the 5 star it claims.
Make no mistake, this is not a 5 star hotel, I would say closer to a 3 star. Our hotel room, although large was very basic. The sofa was covered in stains and the plug in the shower was exceptionally slow to drain so the shower kept overflowing out of the door. The decor looked very tired and the door card kept having to be reprogrammed to work. After checking in we went to the bar for a cocktail, the cocktail I asked for apparently couldn't be made as they didn't have all the ingredients, this happened with the 3 cocktails I asked for. Another bar tender came along and said they could make the first one I wanted but they hadn't wanted to because the spirit was expensive.... when then went down for dinner and the restaurant was dead. They were training a new waiter which in itself was fine but they were using us as Guinea pigs, the waiter training was stood next to the trainee telling him what to do and showing him whilst they were at our table. Our food came out, I had the 4 cheese pizza which was so incredibly greasy I ended up with a stomach ache the following day. Each day we ate there, regardless of which meal it was there were always a group of staff sat at a table at the front of the restaurant eating and loudly laughing and joking, it wasn't very professional for a claimed 5 star hotel. Both pools are very tired, only the salt water pool have sun loungers and only around 6 or 7. The staff, although friendly weren't very helpful or forthcoming. I definitely would
2019 年 5 月に 2 泊滞在
Medhaからの返信 (投稿日 : 2019 年 8 月 11 日)
Dear valued guest, Thank you for writing to us following your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every day. Please accept our sincere apology with regards to your cocktail orders as all cocktails you ordered contained the same seasonal fruit which was out of stock due to same reason. However we are doing strict investigations on your comment “spirit was expensive” as it is something shouldn’t be conveyed to a guest. We are extremely overwhelmed on your comment on our luscious food prepared with utmost care and love and praised by many of our guests. However our sincere apology for not pleasing your palate. Also surprisingly nothing heard from your end during the stay or we would definitely attend and off your medication for stomachache. Also it was low season and the entire island tourism was affected very badly due to brutal terror attack which let the whole standards down. Thank you again for sharing your sincere thoughts and will be looking forward to welcome you back at Thaproban Pavilion.

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Had a lovely time
First of all, we travelled two months after the terrorist attacks in Sri Lanka and we never felt that the country was unsafe. This is further reinforced by the fact that there were other tourists travelling in the country at the same time we were. We had a lovely break in Sri Lanka and the three nights stay at this hotel was very pleasant to say the least. The staff were very accommodating and friendly, they always looked after us to a high standard. Perhaps the only negative thing that springs to mind is that the WiFi reception/speed is rather poor (<<1mb/s at times) but this may not affect most travellers. We would agree with other comments that the in house food is expensive but plenty of places to eat out close by. The room was spacious and very comfortable. The overall experience was very good and would like to return to this hotel again.
2019 年 6 月に 3 泊滞在
Medhaからの返信 (投稿日 : 2019 年 7 月 6 日)
Dear valued guest, Thank you for writing to us following your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every day. Our heartiest gratitude for all your comments on our staff members and will be definitely conveyed the same with management appreciation. We have a dedicated 1MB WiFi connection which provides a smooth browsing. However it is not as fast as browsing when it comes to downloading, but please accept our sincere apology even for the slightest inconvenience occurred during usage if WiFi. Will definitely convey the same to our IT department for further improvements. Thank you again for sharing your sincere thoughts and will be looking forward to welcome you back at Thaproban Pavilion Waves. Responded on 6th July 2019

10/10 (非常に良い)

宿泊されたお客様

2019 年 6 月に 5 泊滞在
Medhaからの返信 (投稿日 : 2019 年 6 月 18 日)
Dear Guest, Thank you for your review, we are pleased to have received this positive review. Thank you.

10/10 (非常に良い)

Peta、Geraldton

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is positioned among the large flat rocks on the coast and has a stunning outlook and only a short walk into town. The staff are amazing and are willing to help with any questions you have. I would highly recommend this hotel to anyone traveling to Sri Lanka and this coastal town of Unawatuna this was my favourite spot on the western coast.
2019 年 5 月に 2 泊滞在
Medhaからの返信 (投稿日 : 2019 年 5 月 24 日)
Dear Peta, Thank you for your wonderful review, we are pleased to know that you had a wonderful holiday while staying with us in Unawatuna. Thank you again for your recommendation and we look forward to see you again one day in the future.

8/10 (良い)

SanJay

良かった点 : スタッフとサービス
2019 年 4 月に 1 泊滞在
Medhaからの返信 (投稿日 : 2019 年 4 月 10 日)
Dear Guest, Thank you for your rating.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 4 月に 2 泊滞在
Medhaからの返信 (投稿日 : 2019 年 4 月 8 日)
Dear Guest, Thank you for rating us!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 3 月に 3 泊滞在
Medhaからの返信 (投稿日 : 2019 年 4 月 1 日)
Thank you for your rating!

8/10 (良い)

Nick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good but not as good as it should be
It's got a huge amount going for it, including two good pools and large comfortable rooms, but while it clearly thinks it's a high end hotel (and is priced accordingly) it fails to deliver on the little things that you expect from a 5* hotel. No hand towels in room, and towels generally were all a bit poor. Although it seems to be a new building the shower fixing was coming away from the wall already. Toiletries were in refillable pump dispensers, which is very good for the environment, but they weren't labelled as to which was which and the pumps didn't work. Not going to spoil your hilidya, but not what you expect from the kind of hotel it thinks it is. Very good breakfast, friendly service You can't swim in the sea from the hotel, but there is a free tuk tuk shuttle to their sister hotel on Unawatuna Beach Truly terrible wifi
2019 年 3 月に 4 泊滞在
Medhaからの返信 (投稿日 : 2019 年 4 月 1 日)
Dear Nick, Thank you for your detailed feedback pertaining to your recent stay at our resort. It is unfortunate to learn that we could not live up to your expectations on certain aspects. Our team are continuously enhancing the service and facilities therefore your feedback is important. Please rest assured that we will take necessary actions to prevent any such future occurrence. Thank you again for sharing your thoughts and we look forward to welcoming you again on your next visit to Unawatuna.

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス
3 star hotel
Great service and hospitality from the weloming staff. However the quality is of a 3 star hotel - definitely not 5 star.
2019 年 3 月に 2 泊滞在
Medhaからの返信 (投稿日 : 2019 年 4 月 1 日)
Dear Guest, Thank you for your rating.

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms are big and spacious with an amazing view of the sea. The staffs are very courteous, and friendly. They have an amazing in house spa. Could improve on their breakfast spread. Overall a great stay and i would love to come here more.
2019 年 2 月に 2 泊滞在
Medhaからの返信 (投稿日 : 2019 年 3 月 6 日)
Dear Guest, Thank you for your wonderful review, we are pleased to have been able to serve you. Hope to see you again.

8/10 (良い)

Philip

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Underbar utsikt, lite avsides.
Fräscht hotell med underbar utsikt från balkongen. Rummen var stora och rena. Det fanns två stycken pooler. En med saltvatten och en med sötvatten. Bredvid saltvattenpooolen var det en byggarbetsplats som för vissa nog kan anses som störande. Servicen på hotellet var bra, speciellt i restaurangen. Det negativa vi upplevde servicemässigt var när vi frågade om hjälp med att ringa en taxi. Receptionisten gjorde ingen större ansträngning. Han ”ringde” ett samtal och sa sedan att det inte fanns någon taxi. Detta löste vi sedan själva. Hotellet har även en ”sportbar” (mer som ett nöjesfyllt) som visar fotboll, där det finns biljardbord och dylikt, samt ett gym. Hotellet ligger lite utanför ”centrum” men tar inte mer än 5-10 min att gå till centrum/stranden. Överlag är vi nöjda med vår vistelse, utsikten från balkongen var verkligen top noche.
2019 年 2 月に 5 泊滞在
Medhaからの返信 (投稿日 : 2019 年 2 月 22 日)
Kära gäst, Vi är glada att veta att du hade en underbar vistelse på vårt hotell. Vi erbjuder gratis tuk tuk till stranden, detta är tillgängligt under dagtid från 8:00 till 17:00. Vi hoppas att vi ses snart igen.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the large bedrooms All food excellent Great location near to beach and restuatants
2019 年 1 月に 8 泊滞在
Medhaからの返信 (投稿日 : 2019 年 2 月 14 日)
Dear Guest, Thank you for your wonderful review, we are pleased to know you had an excellent stay.

10/10 (非常に良い)

Jairam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Magnificent Experience
On our 10-day tour of this lovely country, involving stays in 6 different hotels, this was unquestionably the best. Superb service, warm, friendly and personalised as well as professional. Oceanside location ,with 2 pools and a spa/gym. A free shuttle service takes you to their sister hotel , 800m away, which has a beach-front. Breakfast buffets excellent. The managerial staff -----Sydney, Avishka, Silva and Roshan as well as the bar and restaurant staff were very impressive and exceeded expectations.
2019 年 2 月に 2 泊滞在
Medhaからの返信 (投稿日 : 2019 年 2 月 4 日)
Dear Jairam, Thank you for your review and your valued comments. We are pleased to know that you had experience a superb service, enjoyed both our pools, free shuttle service during the day. All our staff members will be so happy to read your review! Thank you!