2/10 (非常に不満)
Milile
カップルで旅行
2024 年 4 月 9 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Nice hotel with lovely sea views. Shocking customer service. They will never see me again. They ruined my night.
It took them about an hour to correct their mistake. We ordered 1 bottle of white wine and 1 red wine. Only red wine was delivered to the room.
After 3 phone calls with the receptionist, I decided to go to the reception and talk to them because my card was charged for that bottle.
I was told they were going to bring it upstairs to our room. After waiting for about an hour since I made the first call about the missing bottle, they sent another red wine instead of the white one. I was ready to accept it even though it was not what I wanted but the lady who delivered the wine promised to fix the issue and she came back after a few minutes with the correct bottle of wine.
I didn't get her name, I was just annoyed. She was good and I think none of that was her fault.
Milile
2024 年 4 月に 1 泊滞在