施設の正面

ロイヤル・ヴィクトリア - 旧英国大使館の口コミ

4 out of 5
ロイヤル・ヴィクトリア - 旧英国大使館
5 Place de la Victoire, Port de France, Tunis

口コミ

8.6

非常に良い

評価 10 - 353 件の口コミ中 177 件が非常に良い" "
評価 8 - 353 件の口コミ中 119 件が良い" "
評価 6 - 353 件の口コミ中 36 件が普通" "
評価 4 - 353 件の口コミ中 12 件が不満" "
評価 2 - 353 件の口コミ中 9 件が非常に不満" "

8.6/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

8.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Keiko

グループ旅行
良かった点 : 清潔度、スタッフとサービス
広場に位置するため、タクシーが停まりにくいことを除けば、とても立地もよく、スークへの入り口も目の前でショッピングも楽しめます。 由緒ある建物なので設備が新しいホテルを望む方には特にお勧めしませんが、スタッフも感じよく、快適に過ごしました。
2024 年 1 月に 2 泊滞在
The Royal Victoria Hotel.からの返信 (投稿日 : 2024 年 2 月 28 日)
ご投稿ありがとうございます。当ホテルの広場への立地がお客様にご満足いただけたこと、またスークへのアクセスが便利であったことを嬉しく思います。また、当ホテルの由緒ある建物がユニークな雰囲気をお楽しみいただけたようで、スタッフのサービスにもご満足いただけたようで安心いたしました。ただし、タクシーの停車が困難な点に関してはお詫び申し上げます。今後もより良いサービスを提供できるよう努めてまいりますので、またのご利用を心よりお待ちしております。敬具

10/10 (非常に良い)

YUKOH

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 4 泊滞在
The Royal Victoriaからの返信 (投稿日 : 2024 年 1 月 13 日)
Dear YUKOH,Thank you very much for taking the time to share your thoughts about your recent stay at the Royal Victoria Hotel in Tunis. We truly appreciate your feedback, as it provides valuable insights into our guests' experiences.We hope to have the pleasure of welcoming you back on your future visits to Tunis. If you have any specific preferences or requirements for your next stay, please feel free to share them with us.Warm regards.

10/10 (非常に良い)

Noriko

良かった点 : スタッフとサービス
2023 年 10 月に 5 泊滞在
The Royal Victoriaからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Noriko,Thank you for taking the time to rate your stay at our hotel. We appreciate your positive feedback and are delighted that you had a pleasant experience. Your high rating is a great motivation for us. If you have any specific comments or suggestions to enhance your future visits, please feel free to share them with us.We hope to welcome you back soon for another enjoyable stay.Warm regards.

10/10 (非常に良い)

Reiko

2023 年 10 月に 2 泊滞在
The Royal Victoria Hotel.からの返信 (投稿日 : 2023 年 10 月 28 日)
Dear Mrs Reiko,Thank you so much for taking the time to leave a perfect 10/10 rating for your recent stay at the Royal Victoria Hotel in Tunis. We truly appreciate your support and feedback.Your satisfaction means the world to us, and we're thrilled to see that you had such an outstanding experience during your time with us.If you have any specific comments or suggestions to share about your stay, please feel free to let us know. Once again, thank you for choosing the Royal Victoria Hotel, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards.

8/10 (良い)

Kaori

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
The Royal Victoria Hotel.からの返信 (投稿日 : 2023 年 9 月 10 日)
Cher Kaori, Merci infiniment pour votre aimable commentaire suite à votre séjour à l'Hôtel Royal Victoria. Nous sommes ravis que vous ayez passé un agréable moment parmi nous. Nous espérons vous revoir bientôt

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 11 月に 2 泊滞在
Royal Victoriaからの返信 (投稿日 : 2022 年 11 月 29 日)
Dear guest,Thank you very much for reviewing our beautiful establishment. We are truly delighted to hear that you have had an overall great experience with us. We hope to see you soon again. Best regards.

10/10 (非常に良い)

Akiko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 1 泊滞在
HRVからの返信 (投稿日 : 2020 年 3 月 8 日)
Dear sir Thank you for sharing your valuable and constructive feedback. It is a pleasure to read that you had liked your overall experience at our hotel . Looking forward to welcome you back soon

8/10 (良い)

YOSHIYUKI

良かった点 : 清潔度、スタッフとサービス、客室の快適度
場所がわかりやすい
フランス門の前! タクシーで伝えるとホテル前の 道まで行けました。建物は古いが スタッフは優しく、受付で何かと お世話になりました。残念な事は 冷蔵庫が冷えなかった。あと3泊 した中日に天井照明が切れた…。 交換は?と尋ねるとアフターと 言われました。惜しいと感じたが スタッフが良い印象を与えてくれ 楽しい時間を過ごせました。
2020 年 1 月に 3 泊滞在
hrvからの返信 (投稿日 : 2020 年 2 月 1 日)
Thank you for taking the time to share with us your valuable feedback. We are happy to learn that you had liked your overall experience at our hotel.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 1 月に 2 泊滞在
HRVからの返信 (投稿日 : 2020 年 1 月 7 日)
Dear sir We would like first to thank you for having chosen Royal victoria Hotel Tunis and for sharing your feedback on your recent stay with us ! We were extremely happy to read you enjoyed your stay with us. It is also extremely satisfying to read your appreciative comment about the team members best regards

10/10 (非常に良い)

HITOMI

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 12 月に 2 泊滞在
hrvからの返信 (投稿日 : 2020 年 1 月 23 日)
Dear Guest, First of all, many thanks for sharing such a valuable and constructive feedback. We are glad to learn that you had a nice stayat our hotel.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
朝8時過ぎに到着したのにすぐにチェックインさせてくれました。旧市街の入り口にあるホテルでとにかく立地は抜群。歩き疲れても、簡単に部屋で休憩できます。朝食も良かったし、おすすめのホテルです。
2020 年 1 月に 1 泊滞在
hrvからの返信 (投稿日 : 2020 年 1 月 23 日)
Dear Guest, Thank you for taking the time to share your feedback on booking.com. We are thrilled to read you enjoyed the comfort and cleanliness of your room and appreciated the service delivered by our staff.

10/10 (非常に良い)

SATOKO

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 12 月に 1 泊滞在
hrvからの返信 (投稿日 : 2020 年 1 月 23 日)
Dear Guest, Thank you for taking the time to share your feedback on booking.com. We are thrilled to read you enjoyed the comfort and cleanliness of your room and appreciated the service delivered by our staff.

4/10 (不満)

HIDETO

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 11 月に 2 泊滞在
HRVからの返信 (投稿日 : 2019 年 12 月 3 日)
Bonjour merci d'avoir choisir hôtel royal victoria au plaisir de vous voir de nouveaux parmi nous

10/10 (非常に良い)

YUMI

2019 年 10 月に 2 泊滞在

10/10 (非常に良い)

Akiko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing hotel
2019 年 9 月に 3 泊滞在
Reception Team からの返信 (投稿日 : 2019 年 9 月 19 日)
Hello , Thanks so much for your Feed back , glad you enjoyed your stay , and we hope to see you again in Royal Victoria. Best regards HRV

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 5 月に 2 泊滞在
hrvからの返信 (投稿日 : 2019 年 5 月 14 日)
Merci d'avoir séjourner a ROYAL VICTORIA HOTEL . espérons bien que tous es bien passer a très bientôt

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Hotel facility is good; lift is antique and interesting, room is sumptuously decorated. Amenities such as Shampoo, Body Soap, Body Gel and so forth were prepared and hair dryer was also equipped. I wished I wanted a kettle too. Room was cleaned every day but it cannot be said it is clean for me since short length hairs stick to cushion cover. In addition, two dress hangers split into two. Breakfast is buffet style and there are many selection from food. I was disappointed with many of male hotel staff during my stay. I asked for location of Metro station but his explanation was not good for me and I could not find it at last. I asked one staff to call a taxi for me and he said to me you could get a taxi at the Bab El Bhar... I do not understand if this kind of service deserve to 4 star class hotel. I recommend they should learn what the service is.
2019 年 5 月に 2 泊滞在
hrvからの返信 (投稿日 : 2019 年 5 月 13 日)
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires

10/10 (非常に良い)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
旧市街の入り口で場所が最高。朝食バイキングもよかった。
2018 年 11 月に 1 泊滞在
HRVからの返信 (投稿日 : 2018 年 11 月 29 日)
thanks a lot for your comment we hope that you have enjoy your stay see you soon

10/10 (非常に良い)

Daisuke

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
旧市街の入り口(旧イギリス大使館?)に位置し,新市街へのアクセスもしやすく観光に便利でした.朝から夕方までは賑やかです.夜は旧市街が8時頃に閉まると人通りもなくなり静かになりました.ただし,モスクが近いためでしょうか,早朝からコーランが聞こえてきます.ホテルの設備は新しく,スタッフも親切でした.

6/10 (普通)

Jon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
For the price we had expectrd a lot more. Small Hotel. No lounge.
2024 年 5 月に 1 泊滞在
The Royal Victoria Hotel.からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Jon,Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations.As a boutique hotel, we strive to offer a cozy and intimate atmosphere, but we understand that our size and amenities might not suit everyone's needs. Your comments about the lack of a lounge and other facilities are noted, and we will consider them as we work to improve our services.We appreciate your input and hope to have the opportunity to welcome you back in the future with an improved experience.Best regards,

10/10 (非常に良い)

Marilyn

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I highly recommend The Hotel Royal Victoria - Ex British Embassy, Tunis, Tunisia, for any foreign traveler, not because it is centrally located (next to the Medina) and tour companies frequent this area, not because it is an historically important landmark, not because there are local restaurants within walking, not because all the internal woodworking - doors, ceilings, furniture was updated and all are hand painted by local Tunisian craftsman, not because of the fabulous breakfast buffet, but because of the STAFF! Day and Night managers; Omar, Omaima, Ladfe, Security; Mohammed and the two Ladies who create the breakfast Buffet, all are sincerely interested in providing all services that will assist you during your stay and in your travels. I could not have accomplished my goals without their help, THANK YOU to all the HRV STAFF.
2024 年 4 月に 7 泊滞在
The Royal Victoria Hotel.からの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Marilyn,Thank you so much for your heartfelt review and for highly recommending The Hotel Royal Victoria - Ex British Embassy, Tunis, Tunisia. We are delighted to hear that our central location, historical significance, beautifully hand-painted interiors, and fabulous breakfast buffet contributed to your positive experience.Most importantly, we are thrilled that our staff made such a lasting impression on you. Your kind words about Omar, Omaima, Ladfe, Mohammed, and our breakfast team mean the world to us. Our team takes great pride in providing excellent service, and it is wonderful to know that they were able to assist you and enhance your stay.We sincerely appreciate your recognition and look forward to welcoming you back to our hotel in the future.Best regards,

10/10 (非常に良い)

Gerald、The Villages

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful location, excellent breakfast, helpful staff and the whole hotel is beautifully decorated. Lovely choice of hotel in Tunis!
2024 年 5 月に 2 泊滞在
The Royal Victoria Hotelからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Mr Gerald ,Thank you very much for reviewing our beautiful establishment. We are truly delighted to hear that you have had an overall great experience with us. We hope to see you soon again. Best regards.

10/10 (非常に良い)

Donald

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful hotel. Great service. Next to Medina
2024 年 4 月に 3 泊滞在
The Royal Victoria Hotel.からの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Mr Donald,Thank you for your review, We're delighted to hear that you enjoyed our hotel's central location and the vibrant atmosphere of the surrounding area.

10/10 (非常に良い)

Moqeem

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is located well, next to the Medina as well as the Bourghiba Ave. Lots of dining options around. The square and gate infront of hotel makes it a good and festive envirnment in the eveneings. Mohammed, Omar and Umaymah was very helpful. Breakfast was decent.
2024 年 5 月に 2 泊滞在
The Royal Victoria Hotel.からの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Mr Moqeem,Thank you for your review, We're delighted to hear that you enjoyed our hotel's central location and the vibrant atmosphere of the surrounding area. It's wonderful to know that Mohammed, Omar, and Umaymah provided you with helpful service during your stay. We appreciate your feedback on the breakfast and will take it into consideration to further enhance our offerings. We hope to welcome you back again soon for another enjoyable stay.Best regards,

10/10 (非常に良い)

Roger

2024 年 4 月に 3 泊滞在
The Royal Victoria Hotelからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Mr Roger,Thank you very much for reviewing our beautiful establishment. We are truly delighted to hear that you have had an overall great experience with us. We hope to see you soon again. Best regards.

10/10 (非常に良い)

Fraser

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel looks beautiful and is very central. However the wifi was unreliable and occasionally inaccessible for some of our group.
2024 年 4 月に 2 泊滞在
royal victoria からの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our hotel beautiful and appreciated its central location. We apologize for any inconvenience you experienced with the wifi during your stay. Please know that we take your comments seriously and will work to improve the reliability and accessibility of our wifi service for all guests in the future. We hope to have the opportunity to welcome you back again in the future.

10/10 (非常に良い)

Margaret

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location was perfect to the old town. The hotel was historically beautiful. The only negative was the shower leaked. The staff was great! Highly recommend this hotel.
2024 年 4 月に 2 泊滞在
The Royal Victoria Hotel.からの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Margaret ,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the perfect location of our hotel in the old town as well as its historical charm. Your compliments to our staff truly warm our hearts!We are sorry to hear that you experienced an issue with the shower. Your feedback is invaluable to us, and we will take immediate steps to address this issue to ensure a comfortable stay for our future guests.We hope to have the pleasure of welcoming you back very soon on your next visit to the area. If you need anything during your next stay, please don't hesitate to contact us directly.Warm regards,

10/10 (非常に良い)

James Paul

良かった点 : 施設のコンディションと設備
Location is excellent. Breakfast selection is very varied; something for everybody.
2024 年 4 月に 2 泊滞在
The Royal Victoria Hotel.からの返信 (投稿日 : 2024 年 4 月 18 日)
Hello James Paul,Thank you for the review. We're glad you enjoyed our excellent location and diverse breakfast selection. Please feel free to reach out if you have any further questions or if there's anything else we can assist you with.Best regards,

8/10 (良い)

Niek

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Friendly staff. Clean, though a bit dated.
2024 年 3 月に 5 泊滞在
The Royal Victoria Hotel.からの返信 (投稿日 : 2024 年 4 月 1 日)
We warmly thank you for your kind comment, Your satisfaction is our greatest reward. We are delighted that you enjoyed your experience with us and hope to welcome you again very soon. thanks again.

10/10 (非常に良い)

Manon S

家族旅行
良かった点 : 清潔度
L’emplacement directement dans la médina
2024 年 3 月に 1 泊滞在
The Royal Victoria Hotel.からの返信 (投稿日 : 2024 年 3 月 30 日)
Thank you so much for your kind words, We're thrilled to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back again soon. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 (非常に良い)

Hamadi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel, with authentic traditional Tunisian decor, and amazing staff
2024 年 3 月に 5 泊滞在
The Royal Victoria Hotel.からの返信 (投稿日 : 2024 年 3 月 27 日)
We warmly thank you for your kind comment, Your satisfaction is our greatest reward. We are delighted that you enjoyed your experience with us and hope to welcome you again very soon. thanks again.

10/10 (非常に良い)

carol、TULSA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice decoration
2024 年 2 月に 3 泊滞在
The Royal Victoria Hotel.からの返信 (投稿日 : 2024 年 3 月 7 日)
Thank you, Carol, for your kind words. We're delighted to hear that you appreciated our hotel's decor. We strive to create a welcoming and aesthetically pleasing environment for our guests to enjoy. We hope to have the pleasure of hosting you again in the future!Best regards,

2/10 (非常に不満)

Julianna

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This restaurant boasts a restaurant and room service. They have neither. The do open a side area for a breakfast bar in the morning. However when I arrived in the evening after landing I was hungry and they had zero food options. They kept saying they could help me with that and didn’t. I was supposed to have a king bed. I had two twins each separately bedded pushed together. When I went down to point this out the put me off until the morning. I went outside to find a place to eat. The area of the Medina was dark and desolate with men hanging about outside doors. I had been warned multiple times not to wander in this area alone as a single female, yet this hotel representative told me to walk even farther and I would find some food. This was completely unsafe so I slept hungry. Their advertsement of their facility is an absolute lie and Expedia should investigate it. It is unsafe also because the staircase is dark, very dark so evacuating in case of a fire would be dangerous. It is a horrible, run down, unsafe property, with no restaurant, room service, they never serve alcohol despite claiming they do, and while it is near the Medina, you won’t want to be there at night.
2024 年 2 月に 4 泊滞在
The Royal Victoria Hotel.からの返信 (投稿日 : 2024 年 2 月 29 日)
Nous sommes désolés d'apprendre votre expérience. Votre sécurité et votre confort sont notre priorité. Nous prendrons en compte vos commentaires pour nous améliorer. Merci de nous en avoir informés

8/10 (良い)

James M

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Vintage hotel in great location
2024 年 2 月に 2 泊滞在
The Royal Victoria Hotel.からの返信 (投稿日 : 2024 年 2 月 27 日)
Hello Mr James,Thank you for your kind feedback, We're thrilled to hear that you enjoyed the vintage charm of our hotel and found our location favorable. Your satisfaction is our priority, and we're delighted to have met your expectations. We look forward to welcoming you back for another wonderful stay in the future!Best regards,

8/10 (良い)

Stephen

良かった点 : スタッフとサービス
Alright for sleeping, but not much else.
The hotel is in a great location. The hotel staff were friendly - the breakfast staff went above and beyond. The hotel itself is quite tired. The hot water was on and off. There is very little communal space. The roof was closed. The cafe at the front had limited opening times. There was not much security. The TV didn't work. There was nothing in the mini-bar.
2024 年 2 月に 4 泊滞在
The Royal Victoria Hotel.からの返信 (投稿日 : 2024 年 2 月 27 日)
Hello,Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our hotel's great location and friendly staff, especially the breakfast team who exceeded your expectations.However, we apologize for any inconvenience you experienced during your stay. Your comments regarding the tiredness of the hotel, intermittent hot water, limited communal space, closed roof, restricted cafe hours, and perceived lack of security have been duly noted. Rest assured, we are actively addressing these issues to enhance the overall guest experience.Regarding the TV issue and the minibar, we apologize for the inconvenience. We will ensure that our maintenance team addresses these promptly to avoid any recurrence.We appreciate your valuable feedback as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Warm regards,

10/10 (非常に良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful building
Lovely hotel in a beautiful old building. The location between the medina and the modern shopping strip is excellent, and the staff are friendly and helpful.
2024 年 1 月に 5 泊滞在
The Royal Victoria Hotel.からの返信 (投稿日 : 2024 年 2 月 20 日)
Cher(e) client(e),Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis de savoir que vous avez apprécié notre hôtel, notamment son magnifique bâtiment historique. L'emplacement privilégié entre la médina et la zone commerçante moderne est en effet un atout majeur de notre établissement, offrant à nos clients le meilleur des deux mondes.Nous sommes également heureux que vous ayez trouvé notre personnel aimable et serviable. Chez Royal Victoria, nous nous efforçons toujours d'offrir un service attentionné et de répondre aux besoins de nos précieux clients.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour à Tunis. N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit lors de votre prochaine visite.Cordialement,

8/10 (良い)

TSUYOSHI、Yokohama

2024 年 2 月に 2 泊滞在
The Royal Victoria Hotel.からの返信 (投稿日 : 2024 年 3 月 27 日)
We warmly thank you for your kind comment, Your satisfaction is our greatest reward. We are delighted that you enjoyed your experience with us and hope to welcome you again very soon. thanks again.

8/10 (良い)

Parichard

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel with history.
Good hotel with history. Great location and close to everything, very convenience.
2024 年 1 月に 3 泊滞在
The Royal Victoria Hotel.からの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Parichard,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel and appreciated its rich history. Indeed, being housed in a historical building adds a unique charm to the experience of staying with us.We're pleased to know that you found our location convenient, with easy access to everything you needed. Providing our guests with a convenient and enjoyable stay is always our top priority.We look forward to welcoming you back for another memorable experience at Royal Victoria Hotel. Should you require any assistance or have any special requests for your next visit, please don't hesitate to let us know.Best regards,

6/10 (普通)

juyoung

グループ旅行
良かった点 : 清潔度、客室の快適度
2024 年 1 月に 3 泊滞在
The Royal Victoria Hotel.からの返信 (投稿日 : 2024 年 1 月 28 日)
Chère Juyoung,Nous vous remercions d'avoir partagé votre évaluation. Nous sommes désolés que votre expérience n'ait pas pleinement répondu à vos attentes. Nous aimerions en savoir plus sur les aspects que nous pourrions améliorer. Votre satisfaction est notre priorité, et nous travaillerons à fournir une expérience encore meilleure lors de votre prochaine visite.N'hésitez pas à nous faire part de vos commentaires détaillés afin que nous puissions mieux comprendre vos besoins.Cordialement,

10/10 (非常に良い)

JAVIER

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo el staff del Hotel es muy amable y eficiente, ademas de ser de gran ayuda para orientarnos sobre paseos dentro y fuera de la ciudad. El desayuno también es muy bueno. ¡Gracias!
2023 年 12 月に 5 泊滞在
The Royal Victoria Hotel.からの返信 (投稿日 : 2024 年 1 月 9 日)
Estimado/a [JAVIER],Agradecemos sinceramente sus amables palabras y nos complace saber que disfrutó de su estancia en el Royal Victoria. Nos enorgullece saber que nuestro personal pudo contribuir a hacer su experiencia aún más placentera y que pudo aprovechar nuestras recomendaciones sobre los paseos en la ciudad.Nos esforzamos por ofrecer un servicio amable y eficiente, y es gratificante recibir comentarios tan positivos. También nos alegra saber que disfrutó de nuestro desayuno, que preparamos con atención y variedad para satisfacer los gustos de nuestros huéspedes.Esperamos tener el honor de darle la bienvenida nuevamente en el futuro. Si hay algo más en lo que podemos ayudarle, no dude en hacérnoslo sSaludos cordiales,

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location
This historic hotel, boasting a few centuries of respectable heritage, enjoys a prime location adjacent to the French gate, the heart of Tunis. While the room's small size slightly compromised comfort, its proximity to high traffic areas posed a challenge for my asthma (perhaps I should have kept the windows closed). A notable highlight was the courteous staff, who kindly provided us with umbrellas when raining.
2023 年 12 月に 1 泊滞在
The Royal Victoriaからの返信 (投稿日 : 2024 年 1 月 13 日)
Dear guest,Thank you for taking the time to share your experience following your stay at the Royal Victoria Hotel. We sincerely appreciate your thoughtful feedback and are pleased to learn that our rich historical heritage and prime location left an impression on you.It is heartening to hear that our team's hospitality, including the provision of umbrellas during inclement weather, contributed positively to your overall experience. Ensuring our guests feel cared for and attended to is of utmost importance to us.We take your observations regarding the room size and potential challenges for asthma sufferers seriously. Your feedback helps us identify areas for improvement, and we will certainly consider your input as we strive to enhance the comfort of our accommodations.We regret any inconvenience you may have experienced due to the room size and its proximity to high-traffic areas. Should you choose to stay with us again, please feel free to communicate any specific preferences or concerns in advance, and we will do our best to accommodate your needs.Once again, thank you for choosing the Royal Victoria Hotel. We look forward to the possibility of welcoming you back and providing an even more comfortable and enjoyable stay.Best regards.

8/10 (良い)

Giuseppe

出張
良かった点 : スタッフとサービス
気になった点 : 客室の快適度
2023 年 12 月に 3 泊滞在
The Royal Victoriaからの返信 (投稿日 : 2024 年 1 月 13 日)
Dear Giuseppe,Thank you for choosing the Royal Victoria Hotel. We appreciate your positive rating and trust that your stay was enjoyable. If there are specific areas where we can further enhance your experience, we'd love to hear your feedback. We hope to welcome you back soon.Best regards.

8/10 (良い)

Shehzad

2023 年 12 月に 3 泊滞在
The Royal Victoriaからの返信 (投稿日 : 2024 年 1 月 13 日)
Dear Shehzad,Thank you for choosing the Royal Victoria Hotel for your stay in Tunis. We appreciate your positive rating and hope you had a pleasant experience. Should you have any specific feedback or suggestions, feel free to share them with us. We look forward to the opportunity of hosting you again.Best regards.

8/10 (良い)

Mohammed

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
The Royal Victoria Hotel.からの返信 (投稿日 : 2023 年 12 月 9 日)
Dear Mr. Mohammed,We would like to sincerely thank you for taking the time to share your review of our Royal Victoria hotel. We are delighted to see that your overall experience was positive and that you gave us a rating of 8/10.Your feedback is valuable to us because it helps us understand what our customers value and how we can continue to improve our services. If you have any specific suggestions on how we could make your next stay even more enjoyable, please share them with us.We look forward to welcoming you back to the Royal Victoria Hotel and providing you with an even better experience.

8/10 (良い)

Janick

良かった点 : スタッフとサービス
On voyait la poussiere sur les échangeurs d'aire et il n'y avait pas d'espaces pour prendre le temps de sortir nos choses de l'auto a l'arriver et le depart. Le personnel était attentioné.
2023 年 12 月に 1 泊滞在
The Royal Victoriaからの返信 (投稿日 : 2023 年 12 月 5 日)
Cher Janick,Nous vous remercions d'avoir pris le temps de partager vos impressions après votre séjour au Royal Victoria à Tunis. Vos commentaires sont précieux, et nous sommes ravis d'apprendre que notre personnel a été attentionné.Nous présentons nos excuses sincères pour la présence de poussière sur les échangeurs d'air. Votre observation est importante, et nous allons prendre des mesures immédiates pour améliorer la propreté de nos installations.Concernant la question de l'espace limité pour décharger/charger vos affaires à l'arrivée et au départ, nous vous prions de bien vouloir accepter nos excuses pour tout inconvénient que cela aurait pu causer. Nous allons réexaminer nos procédures afin de garantir une expérience plus fluide pour nos clients lors de ces moments clés.Vos commentaires sont essentiels dans notre démarche d'amélioration continue, et nous espérons que malgré ces problèmes, vous avez pu apprécier votre séjour dans l'ensemble. Nous tenons compte de vos remarques avec sérieux et espérons avoir le plaisir de vous accueillir à nouveau pour une expérience améliorée à l'avenir.Merci d'avoir choisi le Royal Victoria.Cordialement.

10/10 (非常に良い)

Monia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Escapade bien agréable
Je tenais à remercier le personnel de l’hôtel pour l’accueil, le service, la propreté et le sens de son hospitalité. Nous avons passé un excellent séjour dans votre établissement. L’avantage proximité de la médina, taxi au bout de la rue et service top ! Je reviendrai avec plaisir lors de mon prochain séjour.
2023 年 11 月に 3 泊滞在
The Royal Victoriaからの返信 (投稿日 : 2023 年 12 月 5 日)
Chère Monia,Nous vous exprimons notre sincère gratitude pour avoir pris le temps de partager vos impressions après votre récent séjour au Royal Victoria à Tunis.C'est un immense plaisir de lire que votre escapade parmi nous a été bien agréable, et nous sommes ravis de savoir que vous avez apprécié notre accueil, notre service, la propreté de notre établissement, ainsi que notre sens de l'hospitalité. Savoir que vous avez passé un excellent séjour est la plus belle récompense pour notre équipe dévouée.La proximité de la médina et la facilité d'accès aux taxis sont effectivement des atouts que nous nous efforçons de mettre en avant pour offrir à nos hôtes une expérience mémorable.Nous sommes impatients de vous accueillir à nouveau lors de votre prochain séjour au Royal Victoria. Merci encore pour votre confiance et vos chaleureux commentaires.Bien à vous.

10/10 (非常に良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice property. Well appointed, exquisitely decorated, and a historic location in its own right. Staff was exceptional.
2023 年 11 月に 3 泊滞在
The Royal Victoriaからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Anthony,Thank you very much for taking the time to share your experience at the Royal Victoria. We are delighted to hear that you found our property nice, well-appointed, and exquisitely decorated. Being in a historic location, formerly occupied by the British Embassy, adds a unique touch to our hotel.Your kind words about our staff being exceptional are truly appreciated. We strive to provide excellent service, and it's rewarding to know that our efforts contributed to your positive stay.We sincerely appreciate your feedback, and we look forward to the opportunity of welcoming you back to the Royal Victoria in the future.Best regards,The Royal Victoria Team.

10/10 (非常に良い)

Carlos

2023 年 11 月に 1 泊滞在
The Royal Victoriaからの返信 (投稿日 : 2023 年 11 月 23 日)
Dear Carlos,Greetings from the Royal Victoria Hotel!We are genuinely delighted to receive your fantastic 10/10 review on Hotels.com. Thank you for taking the time to share your positive experience with us.It brings us immense joy to learn that you enjoyed your stay at our historical hotel. We strive to provide a unique and memorable experience for all our guests, and your feedback is truly rewarding.Your feedback have been shared with our dedicated team, who take great pride in ensuring our guests have a wonderful experience.Should your travels bring you back to Tunis, it would be our pleasure to welcome you again and continue exceeding your expectations.Thank you once more for choosing the Royal Victoria Hotel. We appreciate your support and look forward to the opportunity of serving you again in the future.Warm regards.

10/10 (非常に良い)

Dorrit

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wir waren zu zweit in diesem Hotel für eine Woche. Das Hotel hat eine einmalig schöne orientalische Einrichtung. Die Zimmer wurden täglich gründlich gereinigt. Das Personal war immer sehr aufmerksam, freundlich und hilfsbereit. Das Frühstück, das aus internationalen Speisen und leckeren tunesischen bestand, war immer reichhaltig. Mittag- und Abendessen konnten wir in den zahlreichen Cafes und Restaurants in der Nähe einnehmen. Das einzige, was wir vermißt haben, war ein Fliegengitter am Fenster, damit keine Mücken reinkommen. Die Lage des Hotels ist sehr praktisch direkt neben der Altstadt, sehr gut für Leute die shoppen wollen. Wir können das Hotel Royal Victoria allen nur empfehlen.
2023 年 11 月に 6 泊滞在
The Royal Victoriaからの返信 (投稿日 : 2023 年 11 月 17 日)
Liebe Dorrit,vielen herzlichen Dank für Ihre wunderbare Bewertung nach Ihrem einwöchigen Aufenthalt im Royal Victoria in Tunis. Es freut uns sehr zu hören, dass Sie eine angenehme Zeit bei uns verbracht haben.Wir schätzen Ihre lobenden Worte zur einzigartigen orientalischen Einrichtung des Hotels, die tägliche gründliche Reinigung der Zimmer und vor allem das aufmerksame, freundliche und hilfsbereite Personal. Es ist uns eine Freude zu erfahren, dass das Frühstück, das internationale Speisen sowie leckere tunesische Gerichte umfasst, Ihren Geschmack getroffen hat.Wir nehmen auch Ihre Anmerkung bezüglich des fehlenden Fliegengitters am Fenster zur Kenntnis und werden prüfen, wie wir den Komfort für unsere Gäste in dieser Hinsicht verbessern können.Die günstige Lage des Hotels direkt neben der Altstadt, besonders für Shopping-Liebhaber, scheint Ihren Erwartungen entsprochen zu haben. Wir sind erfreut, dass Sie die zahlreichen Cafés und Restaurants in der Nähe genossen haben.Es war uns eine Freude, Sie als Gäste im Royal Victoria zu haben, und wir hoffen aufrichtig, Sie bald wieder bei uns begrüßen zu dürfen. Wenn Sie zukünftig spezielle Anforderungen oder Wünsche haben, lassen Sie es uns bitte wissen.Herzliche Grüße,Das Team des Royal Victoria Hotels.

10/10 (非常に良い)

skania

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 3 泊滞在
The Royal Victoriaからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear skania,Thank you very much for taking the time to share your positive feedback and for giving us a perfect 10/10 rating on Hotels.com. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Victoria.It is our constant aim to provide our guests with a unique and memorable experience, and we are thrilled to know that we were able to meet your expectations. Your kind words about our historical ambiance, services, and facilities are truly appreciated.We value your support and hope to have the pleasure of welcoming you back to our historic establishment on your future visits to Tunis. If there is anything specific you would like to share or if you have any special requests for your next stay, please feel free to let us know.Once again, thank you for choosing the Royal Victoria, and we look forward to hosting you again in the near future.Best regards.