2/10 (非常に不満)
Allan
カップルで旅行
2024 年 5 月 20 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was over all the worst. Very unkind and rude. The over-night staff specifically would not let me check in because you have to be 21 and over and I’m currently 19. That is fine however online they gave no word of this when I first booked my room and paid for everything. It said only 18 and up.They left us stranded looking for somewhere to go and someone to help. Luckily I have loving parents who came to help me out but what if I was out of town? This inconvenience was really unacceptable they even went as far as attempting to book another room in a cheaper hotel. I feel as if this was racially motivated they were very argumentative and combative with us for no reason at all. All and all this experience was terrible and a horrible representation of your establishment.
Allan
2024 年 5 月に 1 泊滞在