4/10 (不満)
Fred M.
2022 年 2 月 18 日
気になった点 : 清潔度
Needs some TLC
We stayed at this property for 3 nights in February to attend my daughters college softball tournament. We booked this home off of the reviews and location. I am an owner of two different properties as well on VRBO. I would be mortified if I got these complains.
Check in was great. The owner had called to let us know the carpet cleaners were running late so the carpet would be wet and ask us to not walk on with shoes. Stairs were soaked when we arrived at 4pm check in, we think they must have just left. Thankfully none of us stayed in the upstairs bedrooms or our feet or socks would have been soaked.
The overall cleanliness was ok. We noticed a few things broken and outside was a mess both at the front door and the back yard. I know Tuson has wind but we were there for a short period and in that time frame never felt any wind.
We were looking forward to be able to cook my daughter a home cooked meal and she was excited to relax in the hot tub.
The BBQ was filthy, we could tell right away it wasn’t cleaned inside or out. The tongs were left outside and were moldy. I sent the owner a text and she said she would have the cleaning crew come back out to clean first thing in the morning. That didn’t happen. I contacted her again as is stated in the welcoming book but she then told me she had forgotten to let the cleaners know and that she wanted me to deal with her property manager. The property manager said they would clean it Saturday but it was to late. We were at softball until late on Saturday. I wanted it cleaned for Friday.
My mom and my daughter both got into the hot tub but weren’t in there long as they felt like they were getting bit by something. They both ended up with a rash the next morning. I also addressed this with the owner and she ask me to deal w the property manager after saying that someone had COVID. I then contacted the property manager again. She indicated that they may have put to much chlorine in the HT. She confirmed she was the one with Covid so she wasn’t able to do the final walk through and sent someone else instead.
There were also many other things inside that were very run down or broken. They ended up refunding us the cleaning fee. I know the previous guests paid a cleaning fee and it wasn’t cleaned very well. I didn’t feel this was very fair for what we paid for the 3 nights. I expected something more. Hope this helps for other guests as well as the owner to put a little TLC into their home.
Fred M.
2022 年 2 月に 3 泊滞在