ダブルツリースイーツバイヒルトンツーソンエアポートの口コミ

8/10 (良い)

Kohei

2024 年 2 月 8 日

2024 年 2 月に 5 泊滞在

JRodriguezからの返信 (投稿日 : 2024 年 4 月 17 日)

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

8/10 (良い)

RedBear、Tokyo

家族旅行

2019 年 8 月 12 日

空港に極めて近く便利。２４ｈ対応の空港送迎有り。空港まで徒歩も可能。コインランドリー使用の為に２５ｃの両替をフロントに依頼したが断られ近くのガソリンスタンドへ行けと言われた。

2019 年 7 月に 1 泊滞在

Chrisからの返信 (投稿日 : 2019 年 8 月 14 日)

Greetings, Thank you for taking a moment to post a comment about your stay. Comments help us to improve our services. We truly appreciate your feedback.

10/10 (非常に良い)

ken

2018 年 6 月 27 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

砂漠のリゾート

6月ということもあり、安く泊まることができた。部屋は広く設備も申し分無い。ただ、敷地が広いので部屋によっては、やや歩く接客、シャトルバスサービスは大変良い。周辺にスーパー、コンビニは無い。シーズンにもよるが、オフシーズンでもおすすめします。

2018 年 6 月に 2 泊滞在

Chris Kからの返信 (投稿日 : 2018 年 6 月 28 日)

Greetings, Thank you for your comments. We truly appreciate your feedback and will share with the staff. Kind Regards, Chris

4/10 (不満)

Maria

出張

2024 年 5 月 27 日

良かった点 : スタッフとサービス

気になった点 : 清潔度

Expedia price $129 and when I check in $179 Expedia need to get this resolve

2024 年 5 月に 1 泊滞在

6/10 (普通)

victor

2024 年 5 月 24 日

良かった点 : 清潔度、スタッフとサービス

2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Elizabeth、Las Vegas

2024 年 5 月 11 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Loved our check in gal. Super nice

2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Aleksandra

家族旅行

2024 年 5 月 8 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

We stayed here because it’s a good price for the size of the room. 2 doubles and a pull out hide-a-bed for 4 adults. It’s dated, but clean and we like the larger room configuration because we stay a while in Tucson visiting family. 1 elevator was not working, only 1 ice machine was available, and we enjoyed the pool and hot tub! Palm trees are a pretty touch. My spouse and I tried out the peloton in the gym. The tub/toilet room was tiny, had to fold my body down to use the toilet, not sure what was going on there, but it’s fine.

10/10 (非常に良い)

Mary

小さなお子様連れの家族旅行

2024 年 5 月 5 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Enjoyed our stay.

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Julianna

家族旅行

2024 年 5 月 5 日

Great stay rooms clean pool was super nicr

2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Mark

2024 年 5 月 3 日

2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Wanda、Sierra Vista

2024 年 4 月 28 日

2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Angel

家族旅行

2024 年 4 月 28 日

良かった点 : 設備とサービス、施設のコンディションと設備

気になった点 : 清潔度、スタッフとサービス

There was a leftover men’s deodorant from previous occupants and a crown royal lid to a bottle left under couch . Also had to call front desk at midnight to send security to occupants staying above me to quiet down . You could hear several people and music going on .in other words a party. Nothing was done it only got louder till 3-4am would not recommend . Also requested a noon check out for the reason stated above since I couldn’t sleep and they were not willing to accommodate since apparently they said they were not the night crew that handled the situation

2024 年 4 月に 1 泊滞在

6/10 (普通)

Emily

2024 年 4 月 25 日

良かった点 : 清潔度、スタッフとサービス

2024 年 4 月に 1 泊滞在

6/10 (普通)

Kimberly、Hagerstown

2024 年 4 月 25 日

気になった点 : 清潔度、設備とサービス

What I did not like about the property is the pictures are very deceiving in the advertisement. The property was really kind of rundown it wasn't very nice the bathrooms were way too small. I also saw latex gloves on the ground and somebody had puked in the swimming pool when I went out to swim in it. The staff was great but the property itself could use an overhaul. I was really disappointed in the layout. Especially the bathrooms the bathrooms could be a bit bigger. And one of the elevators was broken down. And I did not like being put on the third floor all the way in the back because I had a lot of luggage.

2024 年 4 月に 4 泊滞在

6/10 (普通)

Matthew

家族旅行

2024 年 4 月 21 日

Very disappointed. Desk clerk said that because we booked through Expedia that we weren’t entitled to the free breakfast. Even though Expedia said it was included. We were on a 9 day road trip and booked all of our rooms through Expedia and ALL included breakfast.

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Nori

2024 年 4 月 16 日

2024 年 4 月に 3 泊滞在

4/10 (不満)

Jillian

出張

2024 年 4 月 15 日

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Extremely outdated. Run down. Check in woman was not nice or friendly. Room was in rough shape. I wouldn't recommend or stay there again unless they do some serious updates.

2024 年 4 月に 2 泊滞在

JRodriguezからの返信 (投稿日 : 2024 年 4 月 17 日)

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

10/10 (非常に良い)

Melissa

カップルで旅行

2024 年 4 月 12 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Very pleased with the one night stay I had. Comfortable, quiet, very neat set up where the room doors are. Makes me feel like I’m in a Spanish villa. Ohh, and the restaurant Finnigans. Fantastic! The service, the food, the drinks. It was all awesome. I highly recommend and I would come here again.

2024 年 4 月に 1 泊滞在

JRodriguezからの返信 (投稿日 : 2024 年 4 月 17 日)

Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 (良い)

Kasie

家族旅行, 小さなお子様連れの家族旅行

2024 年 4 月 11 日

良かった点 : スタッフとサービス

気になった点 : 施設のコンディションと設備

Broken fridge and cabinet doors in the room. Property is nice and the pool and hot tub were nice as well.

2024 年 4 月に 1 泊滞在

JRodriguezからの返信 (投稿日 : 2024 年 4 月 17 日)

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

10/10 (非常に良い)

David

2024 年 4 月 10 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 4 月に 1 泊滞在

JRodriguezからの返信 (投稿日 : 2024 年 4 月 17 日)

Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 (非常に良い)

MARIADELOURDES

2024 年 4 月 8 日

2024 年 4 月に 1 泊滞在

4/10 (不満)

Lylian

2024 年 4 月 8 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

This used to be a beautiful hotel, sadly is not Doubletree standards. Management, service, nobody cares. But I guess this is the new normal everywhere you go. Nobody cares.

2024 年 4 月に 1 泊滞在

JRodriguezからの返信 (投稿日 : 2024 年 4 月 17 日)

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

8/10 (良い)

Patrick

2024 年 4 月 8 日

2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Mary

グループ旅行

2024 年 4 月 3 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

The hot tub, fitness room, front-desk personnel were wonderful. It was quiet & peaceful. The attached restaurant was STUPENDOUS!! Best food ever!!

2024 年 3 月に 1 泊滞在

JRodriguezからの返信 (投稿日 : 2024 年 4 月 17 日)

Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 (非常に良い)

Marco

2024 年 3 月 31 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Nice place

2024 年 3 月に 1 泊滞在

JRodriguezからの返信 (投稿日 : 2024 年 4 月 17 日)

Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 (非常に良い)

Donna、SIERRA VISTA

2024 年 3 月 30 日

良かった点 : 清潔度、施設のコンディションと設備

2024 年 3 月に 1 泊滞在

JRodriguezからの返信 (投稿日 : 2024 年 4 月 17 日)

Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

6/10 (普通)

Kyron

2024 年 3 月 29 日

良かった点 : 清潔度、スタッフとサービス

It was a decent stay thank you!

2024 年 2 月に 2 泊滞在

JRodriguezからの返信 (投稿日 : 2024 年 4 月 17 日)

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

6/10 (普通)

Luis

家族旅行, 小さなお子様連れの家族旅行

2024 年 3 月 29 日

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備

instalaciones muy viejas y un poco sucio los cuartos, poco personal de atención y elevador descompuesto

2024 年 3 月に 2 泊滞在

JRodriguezからの返信 (投稿日 : 2024 年 4 月 17 日)

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

6/10 (普通)

Marvis、SAINT LOUIS

カップルで旅行

2024 年 3 月 24 日

良かった点 : スタッフとサービス

気になった点 : 施設のコンディションと設備

The outside of the property is gorgeous, however, the room we stayed in was really run down. Getting hot water was almost impossible due to the poor condition of the shower faucet. Wallpaper peeling, furniture chipped, etc. However, the room was very, very clean and the bed was comfortable. Also, 5 minutes from the airport!

2024 年 3 月に 1 泊滞在

JRodriguezからの返信 (投稿日 : 2024 年 4 月 17 日)

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

10/10 (非常に良い)

Blanca

カップルで旅行

2024 年 3 月 24 日

良かった点 : スタッフとサービス

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備

The rooms are old. Walls are yellow, looks like wallpaper is bubbling. Old phones. Remote to tvs did not work. Appears to be mold in bathroom. . Will not be staying again.

2024 年 3 月に 1 泊滞在

JRodriguezからの返信 (投稿日 : 2024 年 4 月 17 日)

Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 (良い)

Gregg

2024 年 3 月 24 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Rooms are very spacious but furniture decor carpet a little dated. Staff awesome location right near to airport

2024 年 3 月に 1 泊滞在

JRodriguezからの返信 (投稿日 : 2024 年 4 月 17 日)

Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 (良い)

fouad

2024 年 3 月 19 日

良かった点 : 清潔度、施設のコンディションと設備

It was pleasant and roomy

2024 年 3 月に 1 泊滞在

JRodriguezからの返信 (投稿日 : 2024 年 4 月 17 日)

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

8/10 (良い)

George

カップルで旅行

2024 年 3 月 18 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

clean

2024 年 3 月に 1 泊滞在

JRodriguezからの返信 (投稿日 : 2024 年 4 月 17 日)

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

2/10 (非常に不満)

Omar

小さなお子様連れの家族旅行

2024 年 3 月 17 日

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Room was dirty.. sheets stained and bathroom dirty AS well

2024 年 3 月に 2 泊滞在

JRodriguezからの返信 (投稿日 : 2024 年 4 月 17 日)

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

4/10 (不満)

Jessica

出張

2024 年 3 月 17 日

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備

Very dated hotel rooms. Bathroom smells like wet towels. You cannot control your own temperature in room. This place has a lot of potential as the courtyard is very nice but limited seating. People in pool area had to lie on ground. Old towels. Needed renovations and repairs about 15 years ago. I dont recomend going here. At least the staff was professional and nice enough

2024 年 3 月に 2 泊滞在

JRodriguezからの返信 (投稿日 : 2024 年 4 月 17 日)

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

4/10 (不満)

Kelley

家族旅行

2024 年 3 月 17 日

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

気になった点 : スタッフとサービス

Asked for a late check out and confirmed that we could check out at 1pm. The next day the told us “nobody said that” and we were told to leave right on the spot or we would be charged a fee!! Also advised upon check who the young woman at the desk who was the only honest person we encountered advised of breakfast times as it was included in our stay. Went to breakfast and advised we did not have breakfast included. The young woman with the red hair and fair completion was amazing!!!! I am just disappointed that the other woman who was very rude. The restaurant staff and service was amazing!! The only down fall was being lied to about breakfast not being included and our late check out when we specifically asked for one and confirmed with a nice gentleman at the front desk. Sadly I do not think we will be staying here again. Unless we can only deal with the nice young woman who checked us in upon our arrival. She was absolutely amazing.

2024 年 3 月に 3 泊滞在

JRodriguezからの返信 (投稿日 : 2024 年 4 月 17 日)

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

8/10 (良い)

Alexander

2024 年 3 月 15 日

良かった点 : 清潔度、スタッフとサービス

I liked its proximity to the airport.

2024 年 3 月に 1 泊滞在

JRodriguezからの返信 (投稿日 : 2024 年 4 月 17 日)

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

8/10 (良い)

elsa

2024 年 3 月 14 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Like that us a small airport

2024 年 3 月に 1 泊滞在

JRodriguezからの返信 (投稿日 : 2024 年 4 月 17 日)

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

10/10 (非常に良い)

Irene

2024 年 3 月 12 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 3 月に 2 泊滞在

JRodriguezからの返信 (投稿日 : 2024 年 4 月 17 日)

Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 (非常に良い)

Amanda

2024 年 3 月 10 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス

The staff is amazing and friendly. Love the warm cookies they have stored at the desk. Yum. Room was nice and clean. However somewhat dated and somethings were done in a fix quick fashion, will fix better later. The area around the property is very lovely. Loved the fountain in the courtyard. Right next to the airport. super convenient.

2024 年 3 月に 1 泊滞在

JRからの返信 (投稿日 : 2024 年 3 月 11 日)

Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

4/10 (不満)

Joel

出張

2024 年 2 月 29 日

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

No heat...Only have one option for entire facility. HEAT or AIR. Low water pressure. They hope to renovate soon.

2024 年 2 月に 1 泊滞在

JRからの返信 (投稿日 : 2024 年 3 月 3 日)

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

10/10 (非常に良い)

Alejandro

2024 年 2 月 27 日

良かった点 : 清潔度

2024 年 2 月に 1 泊滞在

JRからの返信 (投稿日 : 2024 年 3 月 3 日)

Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

4/10 (不満)

steven

2024 年 2 月 26 日

良かった点 : 清潔度、施設のコンディションと設備

気になった点 : スタッフとサービス

I would not stay again

2024 年 2 月に 9 泊滞在

JRからの返信 (投稿日 : 2024 年 3 月 3 日)

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

10/10 (非常に良い)

tiffanie

2024 年 2 月 26 日

2024 年 2 月に 2 泊滞在

JRからの返信 (投稿日 : 2024 年 3 月 3 日)

Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

6/10 (普通)

Ken

2024 年 2 月 24 日

良かった点 : スタッフとサービス

気になった点 : 施設のコンディションと設備

Don’t get your Hopes up to much

Room and Furniture were a bit dated, I would not recommend walking bare feet in the Room .. The Kitchen area.. Cabinet door to the refrigerator was broken .. The environment system “AC / Heat “ is controlled by the Hotel not you as the guest .. it was 60F at night .. room was close to 80F , because the Hotel has “HEAT ONLY “ selected… had the leave the windows open , but it’s a little noisy at times being right next to the airport and parking lot for the Hotel … The Bed was Ok not great .. Strangely the sink in the Bedroom had great Hot water , the But Shower / Tub not so much .. Very small shower area as well , jammed in with the toilet together .. if u wanted to close the door for privacy you had to kinda put one foot into the shower tub to do so .. Over all kinda disappointed esp for a double tree at $160 p/n and this was an Upgraded Suite also .. We stayed 2 nights The staff was very nice, I called about the AC / Heat , they offered a Fan .. which I declined.. I ended up just turning the OFF the AC/Heat unit .. Parking was a little tight especially if you get in late .. Best part is you are 2min away to catching your flight out .. so you can get an extra 30min of sleep before you go…

2024 年 2 月に 2 泊滞在

JRからの返信 (投稿日 : 2024 年 3 月 3 日)

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

6/10 (普通)

Aga

家族旅行

2024 年 2 月 19 日

気になった点 : 施設のコンディションと設備

The grounds were well kept liked the concept of suit like rooms with double door entry however the room it self needs updates things like sofa, chair and even bed sheets most cabinet doors around the sink area were broken and overall room conditions old

2024 年 2 月に 2 泊滞在

JRからの返信 (投稿日 : 2024 年 2 月 20 日)

I would like to take this time to apologize for your experience at our hotel. We all here try very hard to keep you our guest like yourself HAPPY. Unfortunately I can see that we have missed our mark with you this time and I hope that in the near future you will consider us again. We are also proud to say that we are currently in the early stages of our 2024 Renovation which will be in full force coming this April 2024. Please feel free to reach out to me on your next visit to our beauty city. And I will see that your accommodations are to your standards. Again, I would like to apologize for an inconvenience. I hope that you will give us another opportunity in your next stay in Tucson. You have my email. Please don't hesitate to reach out.

8/10 (良い)

Andrea

2024 年 2 月 19 日

良かった点 : 清潔度、スタッフとサービス

気になった点 : 施設のコンディションと設備

Hot room with impractical fridge a beautiful motel

The moment you walk in, it feels like a luxury property. With the stairs, balconies, palm trees and pools, it just looks beautiful. Until you try to use the kitchenette. The fridge and microwave are hidden in corners behind doors that you have to open to get to them. These doors are in each other's way, but worse, there are drawers that fall open and block the way of the drawers. The fridge froze all food even in a low setting. And your only option to cool the room is to open the main door for the public to look and walk in. There was a sliding door with a tiny balcony, but it did not open. And the climate control only allows you to heat at night, but not to cool. So we were hot while it was 40 F outside.

2024 年 2 月に 3 泊滞在

JRからの返信 (投稿日 : 2024 年 2 月 20 日)

I would like to take this time to apologize for your experience at our hotel. We all here try very hard to keep you our guest like yourself HAPPY. Unfortunately I can see that we have missed our mark with you this time and I hope that in the near future you will consider us again. We are also proud to say that we are currently in the early stages of our 2024 Renovation which will be in full force coming this March 2024. Please feel free to reach out to me on your next visit to our beauty city. And I will see that your accommodations are to your standards. Again I would like to apologize for an inconvenience.

6/10 (普通)

Alejandro

出張

2024 年 2 月 18 日

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度

2024 年 2 月に 1 泊滞在

JRからの返信 (投稿日 : 2024 年 2 月 20 日)

Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 (非常に良い)

Armando

2024 年 2 月 18 日

良かった点 : スタッフとサービス、施設のコンディションと設備

2024 年 2 月に 1 泊滞在

JRからの返信 (投稿日 : 2024 年 2 月 20 日)

Thank you for your recent stay with us. We hope to see you again soon

10/10 (非常に良い)

Bridget

家族旅行

2024 年 2 月 15 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Wonderful, quiet stay!

The hotel staff was very friendly and accommodating. The property was very quiet and the room was comfortable. The rooms are a dated and a little run down but still nice and very clean. Will stay here again.

2024 年 2 月に 1 泊滞在

JRからの返信 (投稿日 : 2024 年 2 月 20 日)

Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not too distant future!

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