テラス / パティオ

ベストウェスタン グリーン バレー インの口コミ

2.5 out of 5
ベストウェスタン グリーン バレー イン
111 S La Canada Dr, Green Valley, AZ

口コミ

8.4

とても良い

評価 10 - 1000 件の口コミ中 452 件が非常に良い" "
評価 8 - 1000 件の口コミ中 329 件が良い" "
評価 6 - 1000 件の口コミ中 129 件が普通" "
評価 4 - 1000 件の口コミ中 62 件が不満" "
評価 2 - 1000 件の口コミ中 28 件が非常に不満" "

8.2/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

7.8/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

8/10 (良い)

Charles

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
…..,
2024 年 5 月に 4 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 5 月 28 日)
Charles, Thank you for completing the survey on your recent stay. We are glad you enjoyed your stay and look forward to seeing you again in the near future!

10/10 (非常に良い)

Mary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 5 月 28 日)
Mary, Thank you for filling out the survey. We are glad you enjoyed your stay and we look forward to seeing you again!

4/10 (不満)

Joseph

良かった点 : 清潔度、スタッフとサービス
Was a little disappointed with the condition of the Hot tub and pool area. Hot Tub was dirty and colder than the pool and with only 4 chairs around the pool area it was hard to find any seating. Staff was extremely friendly and professional and everyone at the 19th hole was very friendly and fun.
2024 年 5 月に 3 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 5 月 27 日)
Joseph, Thank you for the feedback on your recent stay. I am sorry we fell short of your expectations. We will use your comments to make improvements for our guests in the future. We hope to see you again soon.

10/10 (非常に良い)

Manuel

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 5 月 28 日)
Manuel, Thank you for completing the survey on your recent stay. We are glad you enjoyed your stay and look forward to seeing you again in the near future!

8/10 (良い)

Manuel Ignacio

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All ok!
2024 年 5 月に 1 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 5 月 24 日)
Manuel, Thank you for completing the survey for your recent stay. We are glad you enjoyed your visit and look forward to seeing you in the near future!

8/10 (良い)

Donald、Conway

良かった点 : スタッフとサービス
Staff was excellent
2024 年 2 月に 1 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 5 月 22 日)
Donald, Thank you for completing the survey on your recent stay. We are glad to hear you had a good stay with us, and we look forward to seeing you again in the near future.

10/10 (非常に良い)

Danny

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice
2024 年 5 月に 1 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 5 月 23 日)
Danny, Thank you for completing the survey on your recent stay. We are glad your enjoyed your visit and look forward to seeing you again in the near future!

6/10 (普通)

Peg

カップルで旅行
良かった点 : 設備とサービス、施設のコンディションと設備
ordered the same breakfast kitchen staff Sunday did a better job than Saturday morning each time I visited the front desk I had to ring for attention usually there's always some one at the desk at all my other hotel visits
2024 年 5 月に 2 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 5 月 21 日)
Peg, Thank you for completing the survey on your recent stay. We appreciate your feedback and will use it to make improvements for your future stay.

8/10 (良い)

Vernon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a good place to stay. Bed was not too bad. It was clean and a nice size. The restaurant in the hotel was descent. Breakfast was good. Parking was great.
2024 年 5 月に 1 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 5 月 22 日)
Vernon, Thank you for completing the survey on your recent stay. I am glad you enjoyed your stay and look forward to seeing you again in the future!

2/10 (非常に不満)

Monique

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 5 月 15 日)
Monique, Thank you for completing the survey. On behalf of my team we apologize for falling short of your expectations. We will use your feedback for future improvements for a more comfortable stay at our hotel.

10/10 (非常に良い)

Curby

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice
2024 年 5 月に 1 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 5 月 12 日)
Curby, Thank you for taking time to complete the survey. I am glad you enjoyed your stay and look forward to seeing you again in the future.

10/10 (非常に良い)

Raquel

2024 年 5 月に 1 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 5 月 27 日)
Raquel, Thank you for completing the survey on your recent stay. We are glad to hear your enjoyed your visit! We look forward to seeing you again in the near future!

10/10 (非常に良い)

Kay

良かった点 : 設備とサービス
I feel very comfortable there. The shower needs some maintenance.
2024 年 4 月に 3 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 5 月 7 日)
Kay, Thank you for filling out the survey on your recent stay. We will use you feedback to make necessary improvements. We appreiciate you staying with us and look forward to your next visit.

8/10 (良い)

dave

良かった点 : スタッフとサービス
it was OK.
2024 年 5 月に 3 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 5 月 7 日)
Dave, thank you for completing the survey. We are glad you had a good stay with us, and we look forward to seeing you again in the near future.

8/10 (良い)

Martha、Mountainair

良かった点 : スタッフとサービス
Well situated for a trip to Madera Canyon. Property needs some attention in terms of cleanliness including roaches (multiple) in bathroom, stains on carpet, damaged door threshold & desk chair, light fixtures.
2024 年 5 月に 1 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 5 月 7 日)
Martha, thank you for completing the survey. We are glad you enjoyed your stay and will utilize your feedback to make improvements for your next stay.

6/10 (普通)

Kevin

2024 年 4 月に 5 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 5 月 22 日)
Kevin, Thank you for completing the survey on your recent stay. Your feedback is important to us. We hope to see you again in the near future.

8/10 (良い)

Kevin

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The hotel seems really worn and need of refurbishment. The restaurant and bar had a bad smell. It seems to be a problem with the "grease trap" in the kitchen that caused a bad experience.
2024 年 4 月に 4 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 5 月 2 日)
Kevin, Thank you for completing the survey. Your feedback is important to us and we will use it to make improvements for your next stay.

2/10 (非常に不満)

Andy

気になった点 : 施設のコンディションと設備
Had some issues with checkout. Way over priced for this OLD hotel. Taking advantage since they are the only place in town.
2024 年 4 月に 3 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 5 月 1 日)
Andy, Thank you for completing the survey regarding you recent stay. Your feedback is important and I will share it with management.

8/10 (良い)

Juan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service the staff very friendly.
2024 年 4 月に 1 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 4 月 29 日)
Juan, Thank you for completing the survey. We are glad your enjoyed your stay with us and look forward to seeing you again soon!

10/10 (非常に良い)

Elizabeth

2024 年 4 月に 1 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 4 月 29 日)
Elizabeth,Thank you for completing the survey. We are glad your enjoyed your stay with us and look forward to seeing you again in the near future!!

6/10 (普通)

ralph

出張
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
Lousy breakfast!
2024 年 3 月に 2 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 4 月 28 日)
Ralph, Thank you for completing the survey. Your feedback is important to us and we will use it to make improvements in the future for our guests.

4/10 (不満)

Sheila

Cockroach in bathroom!
2024 年 4 月に 3 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 4 月 27 日)
Sheila, I am sorry we fell short of your expectations. We are working on solving the issue. Thank you for completing the survey.

4/10 (不満)

Xavier

2024 年 4 月に 3 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 5 月 12 日)
Xavier, Thank you for completing the survey on your recent stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 (非常に良い)

John

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice place
2024 年 4 月に 2 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 4 月 24 日)
John, Thank you for taking time to complete the survey. We are glad you enjoyed your stay and look forward to seeing you again!

8/10 (良い)

Kathleen、Spokane

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Staff were very friendly and helpful.
2024 年 4 月に 5 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Kathleen, Thank you for taking time to complete the survary for your stay. We are glad you enjoyed your stay with us and look forward to seeing you again soon!

10/10 (非常に良い)

Cindy

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We liked the option of breakfasts, which were very good and the staff was super friendly and efficient. The only problem that we had with that was that we had to be downstairs by 9;30 a.m., when you serve breakfast until 11 or noon on Saturdays. We were there a week and like to have a leisurely morning when we travel. There seemed to be some disagreement that we could stretch those times. Otherwise, our stay was great.
2024 年 3 月に 6 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Cindy, We are glad you enjoyed your stay. I will pass your comments on to the restaurant management. We look forward to seeing you again soon.

6/10 (普通)

Jean

カップルで旅行
良かった点 : スタッフとサービス
Cook didn’t show up our second day so no breakfast.
2024 年 4 月に 2 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Jean, Thank you for filling out the survey. I will pass your comments along to the restaurant manager. I'm sorry we failed to meet your expectations and will use this information to make improvements.

8/10 (良い)

Water

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy to find
2024 年 4 月に 2 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 4 月 15 日)
Hi! Thank you for filling out the survey. We look forward to seeing you again in the future!

8/10 (良い)

Denise

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Nice property. Convenient to where we needed to be. Nice staff. Very nice breakfast! It does need updated. I would not hesitate to stay there again.
2024 年 4 月に 2 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Denise, Thank you for completing the survey on your recent stay. We look forward to seeing you again soon,

6/10 (普通)

Peggy

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
We got to room, husband too shower.. almost fell in the shower. I got us settled in the room. Toilet had yo be flushed sevetal times to vlear waste. I locked top lock... screws came out and the door frame along the side of the lock bowed out at least 4 inches. Would not stay there. When taking our stuff out...11 pm... there were 2 cars with people inside... just sitting there with vehicles running. Creepy feeling.
2024 年 4 月に 1 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Peggy, thank you for your feedback, I apologize for not exceeding your expectations. I will use your feed back to implement improvements to ensure that we offer a better experiance for our guests in the future.

10/10 (非常に良い)

James David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff is friendly and they allow dogs
2024 年 4 月に 1 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear James, Thank you for completing the survey. We are glad to hear you enjoyed your stay and we look forward to seeing you again in the near future.

4/10 (不満)

Cynthia A.

2024 年 4 月に 1 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 5 月 2 日)
Cynthia, Thank you for completing the survey. I apologize for falling short of your expectations, and I hope that you will come back and revist our hotel in the future.

10/10 (非常に良い)

Brian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff were great and the facility was clean and well kept.
2024 年 4 月に 6 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Brian, Thank you for taking time to fill out the survey. We are glad that you enjoyed your stay and look forward to seeing you again.

10/10 (非常に良い)

Laura

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was very comfortable. The staff were friendly and helpful. The restaurant was a a bit noisy, and it was hard to use our breakfast voucher one day because it was crowded with non-guests. But I understand that it is not run by the hotel, so that is understandable.
2024 年 3 月に 2 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Laura, Thank you for completing the survey. We are glad you enjoyed your stay and we look forward to seeing you again.

8/10 (良い)

Misty

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Came to visit from out of state. I am originally from the area. Our stay was pretty good. The front desk staff was very nice. I would say the only thing that I would have to complain about is the restaurant where they do breakfast. We had a great experience the first morning. The second morning not so much. The server brought drinks to our table and never came back. I think she was overwhelmed by the amount of tables and couldn't handle it. We had places to be. So we left. Our last morning was great. Overall thought we still enjoyed ourselves. Very quiet area and did not have any problems.
2024 年 3 月に 3 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Misty, Than you for taking time to complete the survey. Your feedback is very important to us and we will use this information to make improvements. We are glad you enjoyed your stay and we are looking forward to seeing you again soon.

10/10 (非常に良い)

Karla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent service
2023 年 11 月に 1 泊滞在
Best Western Green Valley からの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Karla, Thank you for completing the survey, Your feed back is important to us. I will let our team know that they provided top notch service for you. We look forward to seeing you again.

6/10 (普通)

Donna p

Personnel really kind!!! Diet Coke fr vending machine expired MORE than a year ago (Feb 2023)!!! Inexcusable not to mention unhealthy.
2024 年 4 月に 1 泊滞在
Best Western Green Valley からの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Donna, Thank you for filling out the survey. Your comments are very important to us. I aplogize for the vending machine dispensing out of date soda, and will make the needed corrections immediately. We look forward to you visiting us again soon.

6/10 (普通)

Sean

2024 年 3 月に 4 泊滞在
Best Western Green Valley からの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Sean thank you for completing the survey, your feedback is important to us and we hope you will come back and stay with us again soon.

10/10 (非常に良い)

Erin

良かった点 : 施設のコンディションと設備
It was great!
2024 年 3 月に 1 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Erin, Thank you for completing the survey regarding your recent stay. We are glad you enjoyed your stay with us and look forward to seeing you again soon.

8/10 (良い)

Gladis

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Un buen desayuno
2024 年 3 月に 1 泊滞在
Best Western Green Valley からの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you! We are glad you enjoyed your stay!

10/10 (非常に良い)

Susan

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Susan thank you for completing the survey. We are glad you enjoyed your stay at the Best Western Green Valley Inn. We hope you will come back and see us again soon.

10/10 (非常に良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice stay, suited our needs. Would be really nice if Green Valley would invest in a newer or remodeled hotel. All of the hotels are older and show it.
2024 年 3 月に 1 泊滞在
Dawn Wilbertからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Elizabeth, Thank you for your recent stay at our property. Your feedback is important to us. We will use this information to try to deliver a superior experience for you and other guests in the future.

6/10 (普通)

Patrick

出張, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
Green Valley was a nice place to visit! Hotel was in a great location.
2024 年 3 月に 5 泊滞在
Javier Cruzからの返信 (投稿日 : 2024 年 3 月 29 日)
Patrick, Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at Green Valley. Our team strives to provide a welcoming atmosphere and a convenient location for all our guests. We hope to welcome you back again soon for another fantastic visit. If you have any further feedback or suggestions, please don't hesitate to let us know. Safe travels!

8/10 (良い)

Gary Paul

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was close to where I wanted to be.
2024 年 3 月に 4 泊滞在
Javier Cruz からの返信 (投稿日 : 2024 年 3 月 28 日)
Gary, Thank you for the wonderful we review, and rating. I will be sure to share your feedback with our team. Safe Travels, and we hope to see you again soon.

8/10 (良い)

Sylvia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel nice restaurant at hotel. Bed was a bit hard for me.
2024 年 3 月に 4 泊滞在
Javier Cruz からの返信 (投稿日 : 2024 年 3 月 26 日)
Sylvia, Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed your experience at our hotel and restaurant. We understand that preferences for mattress firmness can vary, and we apologize if the bed did not meet your expectations. Your comment will be noted for future improvements. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

8/10 (良い)

Jacqueline

家族旅行
良かった点 : スタッフとサービス
Great breakfast! Rooms are a bit outdated but fine overall.
2024 年 3 月に 3 泊滞在
Javier Cruz からの返信 (投稿日 : 2024 年 3 月 26 日)
Jacqueline, Thank you for your feedback! We're thrilled to hear that you enjoyed our breakfast offerings. We appreciate your comments regarding the room's decor, and we'll certainly take this into consideration as we strive to enhance our guests' experiences. Your satisfaction is important to us, and we're glad to know that overall, you found your stay to be enjoyable. If you have any further suggestions or preferences for room updates, please feel free to share them with us. We hope to welcome you back again soon for another pleasant stay.

8/10 (良い)

John and Marilyn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked that there was a restaurant and bar at the hotel.
2024 年 3 月に 2 泊滞在
Javier Cruz からの返信 (投稿日 : 2024 年 3 月 26 日)
John and Marilyn, We're delighted to hear that you enjoyed having our restaurant and bar conveniently located within the hotel. Providing a variety of dining options for our guests is a priority for us, and we're pleased that you found this aspect of your stay enjoyable. Whether it's grabbing a drink after a long day of travel or enjoying a delicious meal without having to venture far, we strive to make your experience as convenient and enjoyable as possible. Thank you for your positive feedback, and we look forward to welcoming you back for another great stay in the future!

6/10 (普通)

Yvonne

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The Property was dated. Hallway carpets dirty and there was an odd smell. The toilet quit working, and a piece of the wooden mirror frame fell off the wall in the middle of the night. The room itself was clean and the bed was comfortable. The pool/hot tub area was nice. The breakfast included was outstanding.
2024 年 3 月に 2 泊滞在
Javier Cruz からの返信 (投稿日 : 2024 年 3 月 26 日)
Yvonne, We sincerely apologize for the inconveniences you encountered during your stay with us. Your feedback regarding the dated property, dirty hallway carpets, and unpleasant odor is concerning, and we will address these issues immediately to ensure a more pleasant experience for our guests in the future. Additionally, we apologize for the maintenance issues you experienced with the toilet and the mirror frame. Rest assured, we will have our maintenance team inspect and repair these promptly.We're glad to hear that you found the room clean and the bed comfortable, and that you enjoyed the pool/hot tub area and outstanding breakfast. Your positive comments are appreciated and will be shared with our team.Thank you for bringing these matters to our attention, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future for a much-improved experience. Please don't hesitate to reach out if there's anything else we can assist you with.

10/10 (非常に良い)

Lisa、CHINO VALLEY

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The person checking us in was friendly and informative.
2024 年 3 月に 1 泊滞在
Javier Cruz からの返信 (投稿日 : 2024 年 3 月 26 日)
Lisa, We're delighted to hear that you had a positive experience with our check-in staff. Providing friendly and informative service is a top priority for us, and we're glad to know that our team member made a positive impression on you. We appreciate your kind words and will be sure to pass along your feedback to our staff member.Should your travels bring you back to the area, we look forward to welcoming you again and providing you with another enjoyable stay. If there's anything else we can assist you with in the meantime, please don't hesitate to reach out.

8/10 (良い)

Roseshel

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was terrific
2024 年 3 月に 2 泊滞在
Javier Cruz からの返信 (投稿日 : 2024 年 3 月 26 日)
Roseshel, We're thrilled to hear that you had a terrific experience with our staff during your stay! Providing exceptional service is at the heart of what we do, and it's wonderful to know that our team made a positive impact on your visit. Your kind words mean a lot to us, and we'll be sure to share your feedback with our staff members.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!