施設からの眺望
利用可能日を確認

ニーナ ホテル ツェンワン ウェスト (荃灣西如⼼酒店)の口コミ

4.5 out of 5
ニーナ ホテル ツェンワン ウェスト (荃灣西如⼼酒店)

口コミ

7.6

良い

評価 10 - 1214 件の口コミ中 342 件が非常に良い" "
評価 8 - 1214 件の口コミ中 498 件が良い" "
評価 6 - 1214 件の口コミ中 200 件が普通" "
評価 4 - 1214 件の口コミ中 101 件が不満" "
評価 2 - 1214 件の口コミ中 73 件が非常に不満" "

7.8/10

清潔度

8.0/10

スタッフとサービス

7.6/10

設備とサービス

7.6/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

yumiko

家族旅行
良かった点 : 清潔度、スタッフとサービス
このホテルは今回で5回目ですが、安全性が高く香港の移動には利便性が良いホテルです。
2023 年 7 月に 8 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 7 月 14 日)
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 (非常に良い)

NOBUE

2023 年 6 月に 2 泊滞在
Assistant Director Of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 7 月 14 日)
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 4 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 6 月 13 日)
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we exceeded your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 (普通)

Hirokazu

気になった点 : スタッフとサービス
2023 年 2 月に 3 泊滞在

2/10 (非常に不満)

May

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No air conditioning
2024 年 4 月に 3 泊滞在
Director of Front Office - Marco Au Yeungからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Valued Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 (良い)

Tak Fai、LITTLE NECK

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
GREAT LOCATION, EASY TRANSITS, LOT OF RESTAURANTS CHOICES
2024 年 3 月に 2 泊滞在
Director Of Front Office - Marco AuYeungからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 (普通)

Jennifer

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
They are very careful in giving customers towels, bottle water. ..you must ask everyday. Totally different from last visit. In 2020, I stayed for over 5 days. The in charge lady came to each room to listen to requests. And gave out lots of bottle water. :)
2024 年 3 月に 4 泊滞在
Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 (非常に良い)

Pu John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great to stay
2024 年 3 月に 2 泊滞在
Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2024 年 3 月 14 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 (非常に良い)

Mei Lan

カップルで旅行
Great
2024 年 1 月に 4 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 (普通)

Tin Yee

家族旅行
気になった点 : スタッフとサービス
Overall all good except the front desk male staff named Roy. He is rude and impolite, definitely he is not the one not suitable to work at the front desk. I am shocked on his bad attitude towards to the guest.
2024 年 1 月に 1 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Valued Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 (良い)

Mei Sheung Olivia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Convenient to everything! Hotel staff are friendly and helpful, overall is good! During the stay, the weather was not good, cold & strong wind outside. The strong winds made some of the lift were not working properly, have to wait & wait the door closed tightly, then the lift moved up to my floor.
Beautiful night view
Cloudy but still good!
2024 年 1 月に 2 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. For the strong wind which affect the guest lifts we will be working on that. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 (良い)

Tin Yee

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Overall good and price reasonable
2024 年 1 月に 1 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 (非常に良い)

Heedouk

2023 年 12 月に 1 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 (非常に良い)

Heedouk

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 (普通)

CHIN-PIAO

2023 年 12 月に 5 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 (非常に良い)

ELIZABETH WAI YIN

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is my second time stay during xmas eve, and with the busy seasons, the exceptional services Nina provided never fail us. The room is lovely with spectacular view and a birthday cut cake was provided as my other half's birthday. The room was well equipped, even came with a wardrobe room. One word, stunning!
2023 年 12 月に 1 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 12 月 27 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 (非常に良い)

Tak Fai、LITTLE NECK

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great Location & All Easy !
2023 年 12 月に 6 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 12 月 24 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

4/10 (不満)

Martin

気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 7 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 12 月 17 日)
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

10/10 (非常に良い)

Joseph Yan Tim

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
2023 年 11 月に 28 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 12 月 13 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 (普通)

David

出張
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
2023 年 12 月に 4 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 12 月 13 日)
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 (良い)

Jaden

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 12 月 13 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 (良い)

michael HIN MING

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 12 月 13 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 (良い)

Ivan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was good except there was a smoke smell. We also asked for one bed but was given two, however we got a free room upgrade so that was nice. There was a bit of confusion at checkin because the receptionist wrote down a different room number than my room so I had to go back down to get my room number.
2023 年 11 月に 11 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

10/10 (非常に良い)

Ling、New York

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 6 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 12 月 13 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 (良い)

Yin Fong

2023 年 11 月に 7 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 12 月 24 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 (非常に良い)

Chilly

カップルで旅行
良かった点 : 設備とサービス
Transportation convenience
2023 年 11 月に 13 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 (良い)

Hervey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 11 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 (良い)

Catherine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 11 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 (非常に良い)

Jenny

2023 年 11 月に 5 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 12 月 13 日)
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

6/10 (普通)

Ms L

良かった点 : スタッフとサービス
2023 年 11 月に 3 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 (非常に良い)

Linda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location and friendly staff.
2023 年 11 月に 4 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 11 月 17 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 (非常に良い)

michelle s

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 3 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 (非常に良い)

Swee Eng Margaret

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room is big n nice. Aircon is great. Staff is helpful too. Location to hiking zone is great. Bus terminus to airport n certain hiking zone is at doorstep. MTR is within walking distance
2023 年 11 月に 4 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 (普通)

Ka Yan

2023 年 11 月に 6 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 12 月 13 日)
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 (良い)

KAM MAN

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
冷氣太凍，走廊放了很多空氣清新機，估計有住客在房間內吸煙。
2023 年 10 月に 13 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 11 月 9 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

2/10 (非常に不満)

Anthea、Brooklyn

2023 年 10 月に 10 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 (良い)

Ms L

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 (普通)

susanna

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
If you pick tower 1 it’s old and dirty
2023 年 10 月に 17 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 (良い)

Patrick

良かった点 : 清潔度、スタッフとサービス
There are lots of good restaurants in its vicinity
2023 年 10 月に 1 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 11 月 1 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

4/10 (不満)

hamed

出張
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Noise neighbor room Smoke smell
2023 年 10 月に 5 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 11 月 1 日)
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

10/10 (非常に良い)

Benjamin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ther is a lot shopping mall around that area
2023 年 10 月に 3 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 10 月 11 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 (普通)

David、Philadelphia

出張
気になった点 : 設備とサービス
has to be hotel member in order to have benefits... Otherwise....everything are pricy!
2023 年 9 月に 2 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 10 月 9 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us and wish that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 (良い)

Benjamin

2023 年 9 月に 7 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 11 月 1 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 (非常に良い)

Iki

2023 年 9 月に 13 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 9 月 30 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 (非常に良い)

MULIN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All good
2023 年 9 月に 2 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 9 月 14 日)
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 (普通)

WALTER、SAO PAULO

出張
良かった点 : 清潔度、スタッフとサービス
The rooms aren´t very clean and the overall structure from the hotel requires some improvements.
2023 年 9 月に 2 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 9 月 14 日)
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

6/10 (普通)

Kwan Chi

気になった点 : 施設のコンディションと設備
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 9 月 7 日)
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

4/10 (不満)

Wing Lam Candy

気になった点 : 清潔度、スタッフとサービス、設備とサービス
The cleanliness is very questionable. The whole hotel smells like either cigarette or heavy air freshener. Chaise chair in the room was full of stains, so does the dining chairs. The towels also full of cigarette smell. The services is not any better. Housekeeper entered the room while DND sign was on, made a call afterward to have them finish the room, never responded. Asked the concierge to help to make a call to send an adaptor to my room, and I was asked to make my own call instead. They called themselves 5-star which is really a mind blowing information. Understand Expedia room rate is nothing really special to them, but please do the minimum. Not sure if my room is actually what I booked, but I wasn’t interested in talking to any staff because they don’t seem friendly or helpful. The entire stay was a total disappointment. 2 stars is giving to the bathtub and somewhat convenience location.
2023 年 8 月に 5 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 9 月 2 日)
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 (良い)

ting ho

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 9 月 2 日)
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

4/10 (不満)

Sharon

家族旅行
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
Nina hotel Tsuen Wan west has an excellent location. It is connected to city walk which has numerous dining options. They can definitely have more variety of stores. It has next to a bus station and MTR station is about 20 mins walk. I called twice previously to put in a request to have 2 rooms close to each other because we were growth my elderly mother. Unfortunately, we were assigned to 2 different towers and I was told hotel is sold out. I can’t believe they couldn’t find 2 rooms together when they have over 1600 rooms. Checked in staff did not offer any other options for room move on a later date. When I first walked in, my impression was the room was really dark. Room was dusty. I could see desk on the bed boards, on the desk and the counter. The toilet had a large permanent brown stain. There was no outlet for the air dryer in the bathroom. There was a sewage smell in the bathroom. I was also told my room was not smoking. The cigarette smell was so strong on the floor, I could smell it in my room. Housekeeping staff were friendly and polite.
2023 年 8 月に 10 泊滞在
Assistant Director of Front Office - Marco AuYeungからの返信 (投稿日 : 2023 年 9 月 1 日)
Dear Guest, hank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.