The first thing we had to do, was ask for additional heating, the double glazing in the room was not draught free, in fact one of the windows had a broken handle. Next I had to repair the built in wardrobe, the door was hanging off the top runner. In the bathroom the right hand door of the vanity unit, the handle was very loose & unsecure. The shower when in use ran hot and cold. The door to the room requires attention, you had to bang it shut for it to close. One good point the staff were excellent and very helpful.