The property does not presently live up to the posted pictures. The price paid was pretentiously exorbitant for the experience. As it turned out, the pool was drained, the fitness center was in shambles, and when you follow the signs to "vending," on the first and third floors only, you can get ice, but no snacks or drinks. One would imagine that last item not to be a problem, except that when arriving late, the shell station next door was not open, so forget having any type of a bottle of hydration.
These rooms should be priced around $65/night while the ammenities are not functioning, rather than the ridiculous amount I paid. We decided to depart early.
Jack
2025 年 7 月に 2 泊滞在
10/10 (非常に良い)
Levi
出張
2025 年 6 月 27 日
良かった点 : 設備とサービス、施設のコンディションと設備
Was great
Levi
2025 年 6 月に 1 泊滞在
2/10 (非常に不満)
MICHELLE
家族旅行
2025 年 6 月 20 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Liked the fact staff changed our room from a bed that had dirty sheets however beds have springs that poke into your back Outdated rooms ,no air conditiining in halls /common areas,no hot breakfast,what was offered was not edible/smashed bread ,plain cereal flakes old milk.No soap in public restrooms.No hot water in our private bathroom sink ,smelled mildewy in hotel ,paint chipping from ceilings No microwave to cook own food so must travel to eat.No pool/jacuzzi or workout room as stated on hotel site.The area was hit hard from the hurricane last year but this hotel structure withstood it well !! Needs new beds and Update All amenities/rooms/ac. NOT worth the price and risky to people with asthma which my husband has.
MICHELLE
2025 年 6 月に 3 泊滞在
4/10 (不満)
Julie
カップルで旅行
2025 年 6 月 6 日
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Direct tv did not work
Julie
2025 年 6 月に 1 泊滞在
10/10 (非常に良い)
Mazariego
2024 年 10 月 16 日
Mazariego
2024 年 9 月に 1 泊滞在
6/10 (普通)
Rachel
2024 年 10 月 5 日
Rachel
2024 年 9 月に 4 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2024 年 10 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Mountain Inn & Suites is a nice little hotel in Erwin TN. The same Erwin TN that just got wiped out from hurricane Helene flooding. Hotels.com refuse to give me a refund even though they have received photos of the entire hotel in shambles with nothing but piles of debris all around it. They are not and were not open. I could not call the hotel and reschedule. But Hotels.com says they cannot refund me even though the hotel was closed and halfway underwater. Hotels.com is a complete scam. I would 100% recommend staying at this hotel should they reopen. But definitely do not book through Hotels.com
宿泊されたお客様
2024 年 9 月に 1 泊滞在
8/10 (良い)
James
2024 年 9 月 27 日
良かった点 : 清潔度、スタッフとサービス
James
2024 年 9 月に 1 泊滞在
8/10 (良い)
Danny
カップルで旅行
2024 年 9 月 25 日
良かった点 : 清潔度、設備とサービス
Not bad.
Danny
2024 年 9 月に 1 泊滞在
10/10 (非常に良い)
Paul
家族旅行, グループ旅行
2024 年 9 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Small town hotel with great staff and great community. They go above and beyond to make the customers stay as smooth as possible
Paul
2024 年 9 月に 2 泊滞在
10/10 (非常に良い)
Carolyn
グループ旅行
2024 年 9 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our water faucet did not work well. Other than that, it was pretty enjoyable. We were surprised at how quiet it was.
Carolyn
2024 年 9 月に 2 泊滞在
8/10 (良い)
Kristin
2024 年 9 月 22 日
Our bed was HARD not just firm, but hard. I know that’s a personal preference but made for a rough 2 nights. The room had drywall cut out to access bathroom plumbing (I’m guessing) it was in place but unfinished. The entire hotel smelled like a musty, moldy basement. Wasn’t the worst experience but have stayed in better. Mediocre at best.
Kristin
2024 年 9 月に 2 泊滞在
6/10 (普通)
Terry
家族旅行
2024 年 9 月 2 日
良かった点 : 清潔度、スタッフとサービス
Only one microwave in hallway by elevator and out of order ice machine for entire floor. Totally unacceptable in ky opinion and enough of an imposition that would never consider staying here again regardless of condition in rest of hotel. Needs updating in regards to room amenities.
Terry
2024 年 8 月に 1 泊滞在
6/10 (普通)
keith
2024 年 8 月 26 日
良かった点 : スタッフとサービス
1
keith
2024 年 8 月に 2 泊滞在
8/10 (良い)
Troy
2024 年 8 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Troy
2024 年 8 月に 1 泊滞在
6/10 (普通)
Samantha
家族旅行, グループ旅行
2024 年 7 月 31 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
I wouldn’t recommend this place
The staff was friendly. The breakfast sucked. There wasn’t enough food we felt like we were taking away from other guests. There was literally 3 sausages and 1 biscuit. The room had holes in the walls. You could smell the mildew and mold.
Samantha
2024 年 7 月に 3 泊滞在
8/10 (良い)
Cynthia
家族旅行
2024 年 7 月 15 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Cleanliness is Key
The hotel staff were gracious and accommodating and do the very best with what they have. The hotel is in need of investment for general upkeep and maintenance. Examples include peeling wallpaper, bathroom caulking, outside lighting around the pool and perimeter, and stocking 21st century toiletries. Overall, the excellent cleanliness of the pool, room and bathroom was unexpected. The linens were crisp and the mattress was in good condition.
Cynthia
2024 年 7 月に 2 泊滞在
8/10 (良い)
David
2024 年 7 月 10 日
David
2024 年 7 月に 1 泊滞在
6/10 (普通)
William
2024 年 7 月 8 日
気になった点 : 施設のコンディションと設備
William
2024 年 7 月に 1 泊滞在
6/10 (普通)
Justin
2024 年 7 月 2 日
Justin
2024 年 7 月に 1 泊滞在
6/10 (普通)
Susan
家族旅行
2024 年 6 月 19 日
良かった点 : 清潔度、客室の快適度
It was good, the only complaint was that you had to ask for breakfast items. We were there for 3 days and nothing was set out, we had to request items from the desk clerk who was on the phone the entire time.
Susan
2024 年 6 月に 3 泊滞在
10/10 (非常に良い)
Joanne
グループ旅行
2024 年 6 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The front dest clerk was super friendly and helpful. She went out of her way to accomodate us
Joanne
2024 年 6 月に 1 泊滞在
8/10 (良い)
DeeAnna
家族旅行
2024 年 5 月 16 日
DeeAnna
2024 年 5 月に 2 泊滞在
2/10 (非常に不満)
Barbara
2024 年 5 月 13 日
気になった点 : 清潔度、施設のコンディションと設備
The motel is next to the best Mexican food I’ve eaten in a long time.
Breakfast was good the first day but declined over the next two days.
The bed cover was dirty. The sheets were stained. I would not recommend this place or stay again.