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ヒルトン ガーデン イン シルバーストーンの口コミ

3.5 out of 5
ヒルトン ガーデン イン シルバーストーン
Silverstone Circuit, Towcester, England

口コミ

8.6

非常に良い

評価 10 - 329 件の口コミ中 195 件が非常に良い" "
評価 8 - 329 件の口コミ中 79 件が良い" "
評価 6 - 329 件の口コミ中 26 件が普通" "
評価 4 - 329 件の口コミ中 14 件が不満" "
評価 2 - 329 件の口コミ中 15 件が非常に不満" "

9.4/10

清潔度

8.8/10

スタッフとサービス

9.0/10

設備とサービス

9.4/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

TOYOJI

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I stayed 3 nights during silverstone festival 2023 as one of the member of racing team. ① ThIs HOTEL is the most convinience for go to between racing team pit area and museum and event area. ② There is a biggest gift shop here. ③ Hotel stuff was very kind of my laundry trouble、that was so quickly and flexible. ④ Of course. the view of race from hotel restaurant is quite exellent！ T.Y. from Tokyo
2023 年 8 月に 3 泊滞在

6/10 (普通)

KAZUHIRO

2023 年 6 月に 3 泊滞在

10/10 (非常に良い)

Shimada

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
comfortable
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Helen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a fabulous hotel, great location with some rooms having views of the track. The hotel bar is nice with a good selection of drinks. Restaurant has a great menu and the food is lovely!
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Brad

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The Hilton Garden Inn - Silverstone: A very nice and spacious hotel lobby. Staff were very helpful, attentive and proffessional. I had a very pleasant stay. The rooms boast a modern sleek style, with huge flat screen TV! The bar and restaurant area overlooking the track is pretty special. The only downer was the carpark area was still being developed and quite a dusty walk to and from the car. Apart from that, a very nice Hotel, I would definitely stay there again when visiting Silverstone.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

BRIAN DAVID

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Best ever Hilton I have ever stayed in the room was spacious and fantastic view over the greatest F1 track in the world!
2024 年 5 月に 1 泊滞在

8/10 (良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
Emily - Reception Supervisor からの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you so much for your positive feedback. We are so glad you enjoyed your stay and hope you chose to stay again.

10/10 (非常に良い)

Brian

良かった点 : 清潔度
2024 年 4 月に 2 泊滞在
Emily - Reception Supervisor からの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you so much for your positive feedback. We are so glad you enjoyed your stay and hope you chose to stay again.

10/10 (非常に良い)

Brian

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect location for the track and great service.
2024 年 4 月に 4 泊滞在
Emily - Reception Supervisor からの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you so much for your positive feedback. We are so glad you enjoyed your stay and hope you chose to stay again.

10/10 (非常に良い)

Brian

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect location
2024 年 4 月に 1 泊滞在
Emily - Reception Supervisor からの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you so much for your positive feedback. We are so glad you enjoyed your stay and hope you chose to stay again.

8/10 (良い)

Chris

2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing staff and brilliant service. Room was amazing
2024 年 4 月に 1 泊滞在
Emily - Reception Supervisor からの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you so much for your positive feedback. We are so glad you enjoyed your stay and hope you chose to stay again.

10/10 (非常に良い)

Natasha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing balcony view of the track! Great restaurant and staff
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Freddie

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Birthday treat for my wife excellent location as I had booked the Silverstone museum had a fantastic stay will no doubt be back in the future
2024 年 3 月に 1 泊滞在
Emily - Reception Supervisor からの返信 (投稿日 : 2024 年 3 月 27 日)
We are so glad you enjoyed your stay and thank you for the amazing feedback! We can't wait to welcome you back again in the future

10/10 (非常に良い)

JAS

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Emily - Reception Supervisor からの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you for taking the time to leave your feedback, we are so glad you enjoyed your stay. We hope to welcome you back again in the future!

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I mean, a hotel at a race track....how much better can it get?
2024 年 2 月に 2 泊滞在
Emilyからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you for taking the time to leave your feedback! We are so glad you enjoyed your stay and we hope you chose to stay with us again in the future.

10/10 (非常に良い)

Andrew

2024 年 2 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you for taking the time to leave your feedback! We are so glad you enjoyed your stay.

10/10 (非常に良い)

Lizzie

2024 年 2 月に 2 泊滞在
Emilyからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you for taking the time to leave your feedback! We are so glad you enjoyed your stay.

6/10 (普通)

amy

2024 年 2 月に 1 泊滞在
Emily - Reception Supervisor からの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for taking the time to leave your feedback. We do hope you give us the opportunity in the future to turn your 6 into a 10!

6/10 (普通)

Darren

2024 年 2 月に 1 泊滞在
Emily - Reception Supervisor からの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for taking the time to leave your feedback. We do hope you give us the opportunity in the future to turn your 6 into a 10!

8/10 (良い)

ellie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable, clean and very friendly staff, the restaurant was nice
2024 年 2 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you for sharing your feedback! We are so glad you enjoyed your stay and I will pass on the positive feedback to the team.

10/10 (非常に良い)

jason

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
HGI Reception Teamからの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you for taking the time to leave your feedback, we are so glad you enjoyed your stay. We do hope to welcome you back again in the future!

10/10 (非常に良い)

lauren

2024 年 2 月に 1 泊滞在
HGI Reception Teamからの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you for taking the time to leave your feedback, we are so glad you enjoyed your stay. We do hope to welcome you back again in the future!

10/10 (非常に良い)

A

2024 年 2 月に 1 泊滞在
HGI Reception Teamからの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you for taking the time to leave your feedback, we are so glad you enjoyed your stay. We do hope to welcome you back again in the future!

4/10 (不満)

Gordon

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
When I booked this property, I messaged advising that we were celebrating a special occasion. Despite the hotel not being busy, we were given a room next to the gym, with a view of the main car park. There was no personal touch, something as simple as a card with ‘enjoy your stay’. The room itself was noisy, we could hear music at 11pm and at 6am, there was a light in the room, on the air con system which remained on all night, needless s to say we didn’t sleep well. The hotel itself was poorly signposted and the gates we’d entered the night before were closed, which led to us driving around aimlessly trying to find the exit. Upon check out staff didn’t even bother asking us how our stay was. I’ve stayed in many hotels and not one hotel has not asked how my stay was. I’ve previously stayed in the Hilton, Deansgate, Manchester and the staff couldn’t have been more helpful if they tried. Went away feeling disappointed for what should have been a special occasion.
2024 年 2 月に 1 泊滞在
Emily - Reception Supervisor からの返信 (投稿日 : 2024 年 2 月 3 日)
Thank you for taking the time to leave your feedback and I do apologise that we fell short of your expectations. If you encounter a problem during your stay we encourage all guests to let us know, this way we are given the opportunity to rectify this for you. Unfortunatley, we do not offer packages complimentary but we do offer celebration/birthday/anniversary packages that can be purchased in advance in order to make your stay extra special. All of your feedback is taken very seriously and has been passed on to the relevent departments.

6/10 (普通)

Mark

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Great location. Slow service
Unmade car parking. Very very slow service in bar and restaurant. Unable to get a coffee in the morning before 8 as Starbucks not open and restaurant would only let you have a £15 breakfast. Great location for track. Nice rooms. Poorly signposted.
2024 年 1 月に 1 泊滞在
Emily - Reception Supervisor からの返信 (投稿日 : 2024 年 2 月 3 日)
We thank you for taking the time to leave your review. We have taken on your feedback which has been passed on to the relevent departments. We do hope you give us the opportunity to restore your faith in us and choose to stay with us again.

10/10 (非常に良い)

Christine

2024 年 1 月に 1 泊滞在
Emily - Reception Supervisor からの返信 (投稿日 : 2024 年 2 月 3 日)
Thnak you for taking the time to leave your feedback. I am so glad you enjoyed your stay and we hope to wish you back again in the future!

8/10 (良い)

Rachel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Emily - Reception Supervisor からの返信 (投稿日 : 2024 年 2 月 3 日)
Thnak you for taking the time to leave your feedback. We are glad you enjoyed your stay and hope you chose to come and stay again.

10/10 (非常に良い)

Claire

2024 年 1 月に 1 泊滞在
Emily - Reception Supervisor からの返信 (投稿日 : 2024 年 2 月 3 日)
Thank you for taking the time to leave your feedback. We are so glad you enjoyed your stay and hope to welcome you back again in the future.

10/10 (非常に良い)

Chris

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good room, gym and food!
Very clean and comfortable. Gym was in good condition as well. Good food at the restaurant!
2024 年 1 月に 1 泊滞在
Emily - Reception Supervisor からの返信 (投稿日 : 2024 年 2 月 3 日)
Thank you for taking the time to leave your feedback. We are glad you enjoyed your stay and hope to welcome you back again in the future.

8/10 (良い)

robert

2024 年 1 月に 1 泊滞在
HGI Reception Teamからの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you for taking the time to leave your feedback, we are so glad you enjoyed your stay. We do hope to welcome you back again in the future!

8/10 (良い)

Adam

2024 年 1 月に 1 泊滞在
HGI Reception Teamからの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you for taking the time to leave your feedback, we are so glad you enjoyed your stay. We do hope to welcome you back again in the future!

10/10 (非常に良い)

barb

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
HGI Reception Teamからの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you for taking the time to leave your feedback, we are so glad you enjoyed your stay. We do hope to welcome you back again in the future!

8/10 (良い)

Bridget

2023 年 12 月に 1 泊滞在
HGI Reception Teamからの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you for taking the time to leave your feedback, we are so glad you enjoyed your stay. We do hope to welcome you back again in the future!

4/10 (不満)

anthony

出張
気になった点 : 客室の快適度
I would personally look for other hotels
Upon arrival I was given my room. The TV did not work. The engineers then tried to repair but had to move me to a different room. The second room the TV did not work. About 4 channels was working but the TV would then randomly turn it's self off. However that was not the worst. There was a immense buzzing noise throughout the room and when I asked reception they advised that they cannot turn it off as this was the only means of airflow into the room. I booked he room as part of a business trip and had a lot of work to do in preparation however the noise was horrendous and so loud that it was almost impossible to concentrate. I would not be staying at that hotel again anytime soon.
2023 年 12 月に 1 泊滞在
Emily - Reception Supervisor からの返信 (投稿日 : 2023 年 12 月 24 日)
Good morning, I do apologise for not meeting your expectations. Unfortnaltey, there is an ongong issue with the TV's hotel wide which is being investigated. I do apologise for the inconveniece and the inpact it had on your stay. In regards to the buzzing sound that was in the room you are correct unfortunatley that is essential for air flow throghout the room and cannot be turned off. I am dissapointed to hear that nobody offered to move your room and for that I do apologise. Please be assured this has been brought up to the team to ensure this never happens to a guest again. We do hope you give us the opportunity to restore your faith in us. From everyone at HGI SIlverstone we wish you a Merry Christmas and a Happy New Year!

8/10 (良い)

Carolann

2023 年 12 月に 1 泊滞在
HGI Reception Teamからの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you for taking the time to leave your feedback, we are so glad you enjoyed your stay. We do hope to welcome you back again in the future!

8/10 (良い)

Terence

2023 年 12 月に 1 泊滞在
Emily - Reception Supervisor からの返信 (投稿日 : 2023 年 12 月 24 日)
Thank you so much for taking the time to leave feedback. I am glad to see that you enjoyed your time here at HGI Silverstone. We do hope to welcome you again!

2/10 (非常に不満)

Alan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Where do i start think cold Nordic concrete style rooms, albeit heated but bleak. The carpark is still a building site full of diggers and potholes and mud dont wear your best shoes or trousers they will be ruined quickly. The place is clearly not ready for customers yet i guess due to concern about profit opened early yet charging fulll rates. Sadly doesnt end there, a rush job in the rooms with wobbly lamp fittings poor tiling and mastick finish in the bathroom and only cold water from hand basin. In the bedroom we have a deeply uncomfortable hard mattress wobbly lamp fittings and whilst a decent size TV over Half the channels missing on the tv only had normal terrestial. Want me to carry on? Dont sleep on 5th(top) floor as when it rains the rattle on panelled tin roof above your head may keep you awake at night. Great Track view though which i guess we paid a premium for despite it clealry being closed for winter.
2023 年 12 月に 1 泊滞在
HGI Reception Teamからの返信 (投稿日 : 2023 年 12 月 13 日)
Good morning,I sincerely apologise that we fell short of your expectations. Our car park is unfortunately still under construction, please be assured this is a top priority and is due to be rectified as soon as possible. I am sorry you didn't find the room to your liking, I have passed this onto the relevant departments and I apologise on their behalf. We hope you chose to stay with us again so we can show you our usually very high standards and service. Again please accept our most sincere apologies.

10/10 (非常に良い)

Anthony

2023 年 12 月に 1 泊滞在
HGI Reception Teamからの返信 (投稿日 : 2023 年 12 月 13 日)
Hello, Thank you so much for taking the time to leave feedback. We are so glad you enjoyed your stay here at Hilton Garden Inn and we can't wait to welcome you back soon! Kind Regards, HGI Reception Team

10/10 (非常に良い)

JOANNA

2023 年 12 月に 1 泊滞在
HGI Reception Teamからの返信 (投稿日 : 2023 年 12 月 13 日)
Good Afternoon, Thank you for taking the time to leave feedback with us. We are so glad you enjoyed your stay here at Hilton Garden Inn and we hope to welcome you back soon! Kind Regards, HGI Reception Team

8/10 (良い)

Michael

2023 年 11 月に 1 泊滞在
HGI Reception Teamからの返信 (投稿日 : 2023 年 12 月 13 日)
Good Afternoon, Thank you for taking the time to leave feedback with us. We are so glad you enjoyed your stay here at Hilton Garden Inn and we hope to welcome you back soon! Kind Regards, HGI Reception Team

10/10 (非常に良い)

Helen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent new hotel. Very helpful staff. Good on site restaurant but would recommend booking in advance as it gets busy. Great room overlooking the track. Car park not finished yet but plenty of acceptable parking.
2023 年 11 月に 1 泊滞在
HGI Silverstoneからの返信 (投稿日 : 2023 年 12 月 1 日)
Thank you for the excellent review.We are glad your stay at our hotel was an excellent experience , we are looking forward to you being our guest again in the future.

8/10 (良い)

Christopher

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great venue. Just wish room service didn’t finish at 8pm and could do with a little more diversity in the choice.
2023 年 11 月に 1 泊滞在
HGI Silverstoneからの返信 (投稿日 : 2023 年 11 月 28 日)
Thank you for your feedback about room service, we will bring this up at our next review .We are glad, that the rest of your stay with us was great.

10/10 (非常に良い)

Emmy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is absolutely fantastic. The room was extremely clean, modern and comfortable with a safe, air con, shower, huge tv… everything you need! We went to the restaurant for both dinner and breakfast. The dinner was so delicious, I definitely recommend the steak. The view from the hotel is unbelievable. You’re directly over the Silverstone race track. We got a king room with balcony and I cannot recommend getting a room with a balcony enough! If you’re staying here you won’t be disappointed with the balcony view. Also, a huge thank you to Tanice for looking after us. Amazing staff and great stay. Definitely recommend :)
2023 年 11 月に 1 泊滞在
HGI Silverstoneからの返信 (投稿日 : 2023 年 11 月 28 日)
We are glad you had a fantastic experience at our hotel, we hope you choose us again.

8/10 (良い)

Nigel

2023 年 11 月に 2 泊滞在
Emily - Reception Supervisor からの返信 (投稿日 : 2023 年 12 月 24 日)
Thank you so much for taking the time to leave feedback. I am glad to see that you enjoyed youtr time at HGI Silverstone. We do hope to welcome you again in the future.

4/10 (不満)

Carolann

First room flooded and no one offered to dry my clothes just told no maintenance available come to reception and get a new key
2023 年 11 月に 1 泊滞在
HGI Silverstoneからの返信 (投稿日 : 2023 年 11 月 20 日)
Good Evening, we are sorry that your experience with us was not the best, we hope we can make your next experience with us is a pleasant one.

2/10 (非常に不満)

Martyn

2023 年 11 月に 1 泊滞在
Louiseからの返信 (投稿日 : 2023 年 11 月 20 日)
Hello, We are sorry you felt this way about staying here at the Hilton Garden Inn. If you would like to explain more on why you felt like it was a 2/10 we appreciate any feedback. Kind Regards, HGI Reception Team

10/10 (非常に良い)

Liam

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Consistently good service, comfortable rooms and a nice clear, airy feel
2023 年 11 月に 2 泊滞在
HGI Silverstoneからの返信 (投稿日 : 2023 年 11 月 18 日)
Thank you for your lovely review.we hope to see you again soon

8/10 (良い)

Diane

2023 年 11 月に 1 泊滞在
HGI Silverstoneからの返信 (投稿日 : 2023 年 11 月 18 日)
Thank you for the feedback on your stay at our hotel.