デラックス スタジオ (Queen) | アイロン / アイロン台、WiFi (無料)、ベッドシーツ
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レイクス リゾートの口コミ

3.5 out of 5
レイクス リゾート
57-59 Main Rd, Toukley, NSW

口コミ

7.2

良い

評価 10 - 116 件の口コミ中 37 件が非常に良い" "
評価 8 - 116 件の口コミ中 33 件が良い" "
評価 6 - 116 件の口コミ中 19 件が普通" "
評価 4 - 116 件の口コミ中 15 件が不満" "
評価 2 - 116 件の口コミ中 12 件が非常に不満" "

7.6/10

清潔度

7.6/10

スタッフとサービス

7.0/10

設備とサービス

7.2/10

施設のコンディションと設備

7.2/10

環境への配慮

口コミ

8/10 (良い)

Aquinata

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The place was a bit untidy, not close to the shops.
2024 年 5 月に 1 泊滞在

6/10 (普通)

David

小さなお子様連れの家族旅行
Rooms are a bit tired and we could not open the shower screen fully to get in so had to dismantle it. It’s a great location right on the lake. We only stopped for a weekend stay but would not want to do a longer stay
2024 年 3 月に 2 泊滞在

2/10 (非常に不満)

Les

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Uncomfortable bed, street noise annoying, room was not up to par for the price paid.
2024 年 3 月に 2 泊滞在

4/10 (不満)

Anders-Henrik

2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Joe

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I would never stay here again. The description of the bedding is misleading. Toiletries were not replenished, floor was wet and a hazard. Terrible service.
2024 年 2 月に 2 泊滞在

2/10 (非常に不満)

May

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Words of an advice, Don't stay there!!! The room given to us stunk of cigarettes smell. We asked the hotel to change the room and the hotel refuses. Under no choice, we had to reject the booking. Then the hotel lied yo us that Expedia would charge us cancellation fees. I told the hotel that I wasn't cancelling my booking. Instead, I rejected the booking as the hotel failed to provide a clean room. The hotel refuses to resolve the situation and told us to wait until next Monday to brush us off. We were just tourists there and who would stay there until next Monday to sort things out?! Hence, I had to ask Expedia to step in to resolve the issue. Finally the hotel gave us another room which didn't stink of cigarettes. Overall, the room's tidiness level is poor. Lots of signs saying that we would be fined if we don't clean the room. With the fact that the hotel lies to us about cancellation fees, we were under a lots of stress staying in the hotel and tried to make sure we clean as we go to avoid hectic fines. Overall, the facilities and the room conditions are pretty bad and require some maintenance.
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 14 日)
It's a shame that you are writing negative however here are the facts, you booked a disabled room which does not smell like cigarettes at all however after your request we changed your room to a two-bedroom apartment and yet you are still not happy and pretended that everything was fine. try to be more assertive madam. All the best

8/10 (良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The first room we checked into was not very clean so they moved us & the next room was better.
2024 年 2 月に 1 泊滞在

6/10 (普通)

Dominic

2024 年 2 月に 1 泊滞在

4/10 (不満)

Susan

家族旅行
気になった点 : 施設のコンディションと設備
The lake and view were magnificent! The property was ok, we were only there for one night it wasn’t perfect as the blinds were broken the maintenance person was called, but never came. The pool was dirty. The apartment was not cleaned properly. This property has got so much potential to be amazing as the views are beautiful and the building is still new. It just needs a bit of tlc
2024 年 1 月に 1 泊滞在

4/10 (不満)

Tina

気になった点 : 清潔度、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

8/10 (良い)

Alina

2024 年 1 月に 1 泊滞在

8/10 (良い)

Cheryl

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
OK, nice location.
Satisfactory stay in a studio room. Was fully booked during school holidays so parking was awkward and lap pool was very busy. Floors were gritty with sand/dust. Ensuite was too small to dry yourself in and the shower curtain let the water on the floor. Described as fitted to 4.5 stars but not so. Furniture was dated and there was nowhere to hang anything longer than a skirt.
2024 年 1 月に 1 泊滞在

8/10 (良い)

Trevor、Carlton

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great little property. Rooms would be better with dimmable lights and a TV that's connected to the antenna. The internet in this ear kept dropping out via phone and hotel WiFi making local channel streaming sometimes hard. Close to the parks and Beachcombers bar. Quick drive to others restaurants.
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Georgette

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Diane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved staying here for 2 nights, the view of the lake was beautiful. The room was spacious and clean. The pool was nice. The resort was close to Norah head rock pool and lighthouse. Would stay again.
2023 年 12 月に 2 泊滞在

8/10 (良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
2023 年 12 月に 1 泊滞在

4/10 (不満)

Patricia

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
In need of desperate updating Furniture was equivalent of op shop buying … mismatched and poor condition Poor cleanliness. Would have not stayed except needed accom for hospital appointments and nowhere else available Too many photos to upload
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Anne

2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Joanne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved how accessible the pool, spa and sauna was. Beautiful outdoors area with a BreakFeast room. Wonderful heated pool. Friendly and approachable Management.
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Scott

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good value, location and super helpful and friendly staff. Would stay again.
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Robert

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
I had to ring there there was no one there at the office and also to drop off the keys , key box was broken
2023 年 11 月に 1 泊滞在

8/10 (良い)

Lorraine

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Close to cafes ,shops,restaurants and recreation Staff member very helpful.
2023 年 10 月に 1 泊滞在
Manager からの返信 (投稿日 : 2023 年 10 月 18 日)
Thank you

4/10 (不満)

Maureen

カップルで旅行
Compared to others we have stayed in, in the area, quite disappointing. Insufficienct “extras in the bathroom “, although it was serviced appartments we did not receive any service at all, people smoking and congregating outside our room, very noisy room from traffic and vending machines. We will not use this motel again.
2023 年 9 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 13 日)
Thank you for Taking some time and writing us the review.Firstly reception was only 10 meters. away any issue you had during your stay could have been resolved straight away if mentioned while you were here.As we are located close to the main road Unfortunately, we can't stop/control the traffic.We provide housekeeping service to all of our guests upon request.All the best

6/10 (普通)

Michael

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
Room was ok, nothing outstanding but clean and comfortable. The main problem was there wa as lot of noise late at night. There were signs up saying “no noise after 10pm” but right up until I fell asleep at about midnight, there were loud young people making a lot of noise in the halls. And the noise really echoes off the walls. They kept me up.
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 10 日)
You can always call the reception to report any issue instead of making a complaint on a public forum. All the best

10/10 (非常に良い)

Esther

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff and management is very helpful and very friendly. We will definitely come back and recommend to others.
2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 19 日)
Thank you!

6/10 (普通)

Craig

2023 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 5 月 27 日)
Thanks for the feedback

2/10 (非常に不満)

Jennifer

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
room very small. breakfast was not as advertised cutlery and coffee cups were very dirty, took 1 day to get free wifi password as on one in reception. Very disapointing overall expereance. Would not recommend or stay at this property again. Booked for 3 nights but left after 2 nights
2023 年 4 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 5 月 4 日)
Thanks for sharing your thoughts.You Advised that your mom is sick and thats why you have to go.Over breakfast is simple continental breakfast nothing fancy.All cutlery and coffee cups are washed regularly in dishwasher, you never complained about this while you were here, we could have rectified any issue you had

10/10 (非常に良い)

Efren

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed my one night stay, excellent room tho bed was a little bit soft. Pool, spa and sauna were excellent. Nice views.
LAKES RESORTからの返信 (投稿日 : 2023 年 4 月 26 日)
Thank you for the feedback.

8/10 (良い)

Glenn

出張
良かった点 : 設備とサービス
Nice area overlooking lake for breakfast. Whole complex could be a gold mine with a little upgrade.
2023 年 4 月に 1 泊滞在
Lakes Resort からの返信 (投稿日 : 2023 年 4 月 26 日)
Thanks for the feedback

8/10 (良い)

Shavina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Returning visitors to the property.. love the location,price and friendly staff.. Will definitely come back 😊🌺
2023 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 4 月 15 日)
Thank you see you again soon

8/10 (良い)

Evan

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Handy to the beaches
2023 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 4 月 15 日)
Thank you

10/10 (非常に良い)

Jeffrey

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Great place to stay
Rooms are great clean and comfortable but management is a bit to be desired
2023 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 4 月 15 日)
Thank you

10/10 (非常に良い)

Bryan

2023 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 3 月 29 日)
Thank you for staying with us

8/10 (良い)

Hayley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overall was great. Bit disappointed with breakfast that was included & was surprised that there wasn’t cold drinking water anywhere except the vending machine.
2023 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 3 月 27 日)
Thank you for the feedback, Cold water is available in the breakfast room.

8/10 (良い)

Jeffrey

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 3 月 19 日)
Thanks!

6/10 (普通)

Jeffrey

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 3 月 18 日)
Thanks

2/10 (非常に不満)

SAMANTHA

家族旅行
気になった点 : 清潔度、スタッフとサービス
The cleaning staff were friendly - but clearly overwhelmed. The noise late at night was dreadful. Other guests were standing around smoking, men in large groups, people were banging on our lounge window adjacent to the lifts. There was loud music and other guests outside yelling and screaming. There was clearly no security to enforce the no noise after 10pm signs. Our unit wasn't very clean on the inside. I would never stay here again.
2023 年 1 月に 1 泊滞在
Viliからの返信 (投稿日 : 2023 年 2 月 16 日)
Hi Samantha, Thank you so much for your feedback, we do apologise for the inconvenience. We will certainly look into it and improve our services in the future. Please do continue to visit us and let us ensure to make your next visit a memorable one.Thank

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Worst Resort we have ever stayed in!!
Terrible! We booked their penthouse suite and arrived to no air-conditioning in our suite on a 36 degree day. Then the lift broke so everyone was using the stairs in the fire exit, they were wet and slippery as all the wet children were running up and down them from the pool. Then we returned after lunch out to the whole hotel having no power at all. The staff were very unprofessional and the whole mess was handled appallingly. We packed up at 10pm, when there was still no power and checked out and went home. The rooms are cheaply appointed and definitely NOT worth what they charge per night for this place. Do not be tricked by the words "Lake Resort" as it is so far from it. We have stayed in better 3star country motels. Even after all this we would have expected the management to call the next day to try to smooth things over or offer a refund but we haven't heard a thing. We would never recommend this accommodation!
2023 年 1 月に 1 泊滞在
Villieからの返信 (投稿日 : 2023 年 2 月 16 日)
Hi, Thank you so much for your feedback, We really apologise for causing such an inconvenience for you and your stay.We will certainly look into this and ensure to improve our services in the future, We do hope that you and family will continue to visit us so that we can offer the best services possible.Thank

10/10 (非常に良い)

Jesse

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Gorgeous location, and peaceful place to relax! The super friendly and accommodating manager Paul, made our stay so much more relaxing, and it was obvious the other guests were very appreciative of him too! Free breakfast was a perfect touch, not needing to leave for food and coffee was great!
2023 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 3 月 3 日)
Thank you

10/10 (非常に良い)

allen

10/10 (非常に良い)

Melissa

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2 bedroom penthouse - amazing views from both sides, really nice room, great value, family friendly, great space at ground for kids to run around on grass, play/kick a ball (balls/equipment provided) while we could have a drink on the sunloungers and enjoy the views. The hotel itself has little amenities, pool only small, no proper foyer etc. Is more like an apartment block, however the important things like spacious 2 bed room, incredible views, somewhere for kids to burn some energy while we relax was really important and great for the price. Will come back.
Managerからの返信 (投稿日 : 2023 年 3 月 3 日)
Thank You

4/10 (不満)

Darren

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nothing liked - room dirty - hair all through room and bathroom - minimal information provided at check-in - only information given was what they did not want you to do. Bathroom mould in grout in shower. Breakfast room filthy - all crockery/cutlery put back on shelves with dirty mixed with clean - no tongs or anything for handling food items. Hot boiled eggs left on bench in in hygienic manner.

2/10 (非常に不満)

Angela

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
The lady on the front desk was lovely. Otherwise, Lakes Resort should be your LAST resort. Thick dark hairs everywhere, a partial boot mark on the bed, marks and dust around the place... Despite assurance on their website and policies about cleanliness, they are lazy and contradictory in this respect. On arrival (and nowhere else) you are told to wash your dishes and take your rubbish to the bins at the front of the property at the end of your stay. We came away for a break from these things and at $400 per night for a Studio room, I would think this was included. The bed which sunk in the middle and the bed base with an unconcealed bracket twisted under the base were the least of our problems when it came to restful sleep... It must be known as a haven for large extended families with babies/children as there are signs everywhere about noise but it made no difference. At midnight there were people calling out to one another then at the crack of dawn, adults and children alike were screaming at one another. It's worth paying more - even double - to stay anywhere else.

8/10 (良い)

Colin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good

10/10 (非常に良い)

Datren

2022 年 12 月に 1 泊滞在

10/10 (非常に良い)

Jacqueline

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fabulous stop over
A short overnight stay to break up our drive. We were greeted with a smile for our late check-in. Enjoyed a lovely breakfast by the lake before continuing our journey.
2022 年 11 月に 1 泊滞在

8/10 (良い)

Courtney

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Sauna and the pool
2022 年 10 月に 1 泊滞在

8/10 (良い)

Scott

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean good location
2022 年 10 月に 2 泊滞在

10/10 (非常に良い)

DONG HO

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 9 月に 1 泊滞在

4/10 (不満)

Leanne

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
For what room was, it was very expensive. Also friends room wasnt ready for hours after check in & while one person cleaned, the other lay on the bed watching tv. Very dissapointing. Pool & outside area very nice. Breakfast provided but very ordinary & no teaspoons.
2022 年 9 月に 1 泊滞在