外観

ソネスタ ES スイーツ トロント マーカムの口コミ

3 out of 5

口コミ

8.6

非常に良い

評価 10 - 1000 件の口コミ中 539 件が非常に良い" "
評価 8 - 1000 件の口コミ中 309 件が良い" "
評価 6 - 1000 件の口コミ中 80 件が普通" "
評価 4 - 1000 件の口コミ中 45 件が不満" "
評価 2 - 1000 件の口コミ中 27 件が非常に不満" "

8.8/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

8.4/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Garo、Holland Landing

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
マーカムの非常にいいロケーションのホテル メインストリートから少し入っているので静かな場所
Katherine Bernardからの返信 (投稿日 : 2023 年 1 月 12 日)
Thank you for your review

10/10 (非常に良い)

Shogo

2019 年 10 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 2 月に 3 泊滞在

8/10 (良い)

Helen

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Comfortable beds though the bedroom space was a little tight. It was convenient to have microwave and plates/utensils for eating leftovers. Staff were friendly and professional.
2024 年 5 月に 4 泊滞在

6/10 (普通)

Holly

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
The property is passed it's prime. Needs a total makeover except outdoor patio area. The housekeeping was fine but its hard to make a tired property look fresh. The supplies in the kitchen are bare minimum. I brought my own soaps, coffee, cream and a Brita for water and was glad l did.
2024 年 5 月に 2 泊滞在

2/10 (非常に不満)

Parisa

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Terribly dirty
2024 年 5 月に 2 泊滞在
Sonesta ES Suites からの返信 (投稿日 : 2024 年 5 月 27 日)
We're truly sorry to learn about your dissatisfaction with the cleanliness of your room. Maintaining a high standard of cleanliness is of utmost importance to us, and we regret that we fell short of meeting your expectations during your stay. Please know that your feedback has been shared with our housekeeping team, and we are taking immediate steps to address and rectify the issues you've brought to our attention. We appreciate your patience and understanding, and we hope to have the chance to welcome you back for a much-improved experience in the future.

8/10 (良い)

Rana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Sonestaからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Sonestaからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for your feed back

10/10 (非常に良い)

Gavrila、Thornhill

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A modern place with a walking distance 5 min to restaurants and other entertainment venues. Very modern clean easy parking (not free as described $5 per night) rooms clean quiet good beds and nice bathrooms. Easy access to highway 407 and 404 hwy 7 .
2024 年 5 月に 1 泊滞在
Sonesta ES Suitesからの返信 (投稿日 : 2024 年 5 月 23 日)
We are glad you enjoyed, our facilities and the parking that was offered. thank you for bringing to our attention the misinformation re parking fees. We are glad we enjoyed our beds and location, we look forward to seeing you again, we take your feedback very serious and will ensure all is

10/10 (非常に良い)

Welden

家族旅行
良かった点 : 設備とサービス
Everything
2024 年 5 月に 1 泊滞在
Marlinからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for staying with us and your review, we look forward to your return! Sonesta Management

10/10 (非常に良い)

Welden

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything
2024 年 5 月に 1 泊滞在
Marlinからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for staying with us and your review is greatly appreciated. We look forward to seeing you in the near future! Sonesta Managment

8/10 (良い)

Carlos

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The only thing that I didn't like was the house keeping, they clean the room every 3 or 4 days that's is long time I prefer every other day. Thanks.
2024 年 5 月に 5 泊滞在
Marlinからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for your review, it is greatly appreciated. We do our best to provide the best service possible. Please reach out to Guest services on your next stay if you need an additional service.

4/10 (不満)

Daniel

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The front desk was nice and accommodating but the cleaning staff needs a new supervisor. The rooms were absolutely filthy. First room had hair all over the floor and bathtub, blood stains on the towel and various other issues. Manager apologized and gave me another room which was also filthy. Then a 3rd room which was also filthy. I gave up and checked into another hotel
2024 年 5 月に 1 泊滞在
Marlinからの返信 (投稿日 : 2024 年 5 月 17 日)
We are so very sorry for your past experience with our hotel. Please let us make it up to you on your next stay. We do our absolute best to serve all our guests and we would like to do the same to you. Thank you

10/10 (非常に良い)

Miranda

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Great
2024 年 5 月に 2 泊滞在
Sonesta からの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for your feed back! we are glad you ejoyed your stay

10/10 (非常に良い)

Dennis

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing simply amazing
2024 年 5 月に 1 泊滞在
Michael からの返信 (投稿日 : 2024 年 5 月 14 日)
We are glad you enjoyed your time at sonesta! we look forward tio having opyu again..

8/10 (良い)

Amanda

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Marlinからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you so very much for your survey. We appreciate all guests feedback and we look forward to seeing you again on your next visit to Markham. Thank you, Sonesta Management

10/10 (非常に良い)

Kathryn

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff are very friendly and felt very welcome.
2024 年 4 月に 3 泊滞在
Marlinからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for your great review. We look forward to your next visit and providing great service to you in the near future. Sincerely, Team Sonesta

10/10 (非常に良い)

Krystal、Kitchener

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk staff were beyond amazing. So sweet and accommodating. The room I had was great, got the 2 bedroom suite and it was an amazing amount of space. The courtyard was super cute. Only complaint is that on Expedia it says room has DVD player but this is not the case and is also not on the actual hotel website. Other than that the actual hotel and staff were fantastic. Would stay again.
2024 年 5 月に 1 泊滞在
Sonesta ES Suites Markhamからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for your glowing review! We're delighted to hear that our front desk staff exceeded your expectations and that you enjoyed your spacious 2-bedroom suite and our charming courtyard. We appreciate your feedback regarding the discrepancy with the DVD player information on Expedia, and we'll make sure to address this to ensure accuracy for future guests. We look forward to welcoming you back for another fantastic stay!

8/10 (良い)

Antonia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Bed Rooms were clean spacious and beds were comfortable. 2 bathrooms were a big plus with 4 adults. The only reason I gave it 4 stars was that the living room furniture was quite worn out, sharp corners on the chair where the fabric was worn through. The couch cushions were also very worn. Breakfast was included which was ok. We would stay there again.
2024 年 5 月に 2 泊滞在
Sonesta ES Suites Markhamからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for sharing your experience with us! We're pleased to hear that you found the bedrooms clean, spacious, and the beds comfortable. It's great that the two bathrooms were a convenient feature for your group. We apologize for any discomfort caused by the worn-out living room furniture; your feedback will be passed along to our maintenance team for immediate attention. We're glad you enjoyed the included breakfast and would be honored to welcome you back for another stay in the future!

10/10 (非常に良い)

Yvonne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent stay. Clean, quiet and nice room
2024 年 5 月に 1 泊滞在
Sonesta ES Suites Markhamからの返信 (投稿日 : 2024 年 5 月 8 日)
We're thrilled to hear that you had an excellent stay with us! Providing a clean, quiet, and comfortable room is always our top priority, and we're delighted that we met your expectations. If your travels bring you back our way, we'd love to welcome you again for another wonderful experience.

8/10 (良い)

Chi Jun

2024 年 4 月に 5 泊滞在
Sonesta からの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for your feedback

8/10 (良い)

Selina

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfortable. Can better in cleanliness
2024 年 4 月に 3 泊滞在
Sonesta ES Suites Markhamからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for your feedback. While we're glad to hear that you found your stay comfortable, we apologize if the cleanliness didn't meet your expectations. Your comments are valuable to us, and we'll make sure to address this with our housekeeping team to ensure a higher standard of cleanliness for future guests. We appreciate your input and hope to have the opportunity to welcome you back for an improved experience.

10/10 (非常に良い)

Wendy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the two room suite ! The pillows and bed were so comfortable!! Loved having a separate bathroom for each bedroom! Can’t wait to stay again!
Sonesta ES Suites Markhamからの返信 (投稿日 : 2024 年 5 月 8 日)
We're thrilled to hear that you loved our two-room suite and found the pillows and beds comfortable! It's fantastic that you appreciated having a separate bathroom for each bedroom, providing added convenience and privacy. We can't wait to welcome you back for another enjoyable stay. Thank you for sharing your positive experience!

10/10 (非常に良い)

Kyle

2024 年 3 月に 4 泊滞在
Sonestaからの返信 (投稿日 : 2024 年 5 月 23 日)
Thank you for your feedback

8/10 (良い)

Margaret、Brossard

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Checkin was fast and the staff were friendly. We were upgraded to a one bedroom suite which was very comfortable. We started our day with a hot breakfast and coffee which was very convenient. We really enjoyed our stay.
2024 年 4 月に 2 泊滞在
Diana Rojasからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 (非常に良い)

Alison

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have never stayed at a Sonesta hotel, and was hesitant because the photos online of the rooms looked dated. However - I had a fantastic stay. Room was clean and very spacious, breakfast was great and staff were very friendly. Would stay here again.
2024 年 4 月に 1 泊滞在
Diana Rojasからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!

6/10 (普通)

Katerina

良かった点 : 施設のコンディションと設備
The breakfeast was great !
2024 年 4 月に 2 泊滞在
Diana Rojasからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for staying with us.

8/10 (良い)

Saori

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed the spacious room and free breakfast traveling as a family of 4.
2024 年 4 月に 2 泊滞在
Diana Rojasからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you so much! We are so happy to hear that you and your family were able to have a worry-free vacation and enjoy yourselves at our hotel! Thanks again for letting us know, and we look forward to having you back again!

8/10 (良い)

Ian

家族旅行
良かった点 : 清潔度、スタッフとサービス
Nice hotel for a short stay in town. Close to what we needed. N
2024 年 4 月に 3 泊滞在
Diana Rojasからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

4/10 (不満)

WEN CHIN

気になった点 : 清潔度、スタッフとサービス
2024 年 4 月に 4 泊滞在
Diana Rojasからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for your review and for staying at Sonesta. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

10/10 (非常に良い)

Reva

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
VERY FRIENDLY Reception
2024 年 4 月に 1 泊滞在
Diana Rojasからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 (良い)

Jeff

2024 年 4 月に 2 泊滞在
Michaelからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for your feed back

10/10 (非常に良い)

Amanda

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice place. Clean , nice staff. Breakfast included. Room is spacious
2024 年 4 月に 3 泊滞在
Diana Rojasからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 (非常に良い)

Lisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed our stay with the kids. Kitchen had everything we needed. Would definitely come back again
2024 年 4 月に 2 泊滞在
Diana Rojasからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 (良い)

Jason

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel is a bit dated but it's clean.
2024 年 4 月に 3 泊滞在
Diana Rojasからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for the review. We look forward to seeing you again soon!

8/10 (良い)

Kishore、Fort Lee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Diana Rojasからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for staying with us.

8/10 (良い)

Fred

2024 年 4 月に 4 泊滞在
Marlinからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for your survey and for your visit to our property. We appreciate all guests feedback and we look forward to serving you again in the near future. Thank you from Team Sonesta

8/10 (良い)

Kristia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We throughly enjoyed our stay here! The front desk agent that checked us in (didn’t get her name) was so welcoming, helpful and sweet! Due to it being our first time visiting, she upgraded us to a King Suite! How wonderful of her. We loved the surrounding area which was safe, quiet and clean! Lastly, they also provided coupons to receive discounts to restaurants and attractions- this was outstanding! In all of my years of traveling, I’ve never seen this. Looking forward to staying in another location.
2024 年 4 月に 4 泊滞在
Katherine Bernardからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review!

10/10 (非常に良い)

Mandie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Katherine Bernardからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

8/10 (良い)

Raymond、Sarnia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient location just off highway, quiet neighborhood, good breakfast buffet included
2024 年 4 月に 1 泊滞在
Katherine Bernardからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 (非常に良い)

Maryam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean and quiet.
2024 年 4 月に 4 泊滞在
Katherine Bernardからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you so much for staying with us

6/10 (普通)

Shannon

カップルで旅行
良かった点 : 清潔度
The property was clean. The employee who checked us in was nice We were unable to leave the hotel the entire night due to not being able to get a parking space when we came back. The lot was completely full. The staff did not try to control all the obnoxiously loud people staying at the hotel. There were kids running down the halls screaming and pounding on walls and throwing balls in the hallways. The parents were extremely loud as well. Breakfast was chaos with unruly kids everywhere. I do wish the hotel staff would have tried to at least quiet the residents down and enforce the no running in the hallways. The hotel itself was decent. The fitness center was rather dirty and unkept looking. The room was clean and nice. There was no ice machine in the building and the ice maker in the freezer didn’t work.
2024 年 4 月に 1 泊滞在
Katherine からの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you for staying with us.

2/10 (非常に不満)

Panjarat

気になった点 : 清潔度
2024 年 4 月に 1 泊滞在
Katherine からの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you for your review and for staying at Sonesta. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

8/10 (良い)

Phyla

ペット同伴の旅行, 家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All good.
2024 年 3 月に 2 泊滞在
Katherine Bernardからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for staying with us

10/10 (非常に良い)

LE

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is a safe and clean property. The 2 bedroom suite is spacious and good enough for 5 people. The location of hotel is very convenient for the shopping and eating. I will book this hotel again for my next Toronto trip.
2024 年 3 月に 3 泊滞在
Katherine Bernardからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you so much for the 5 star review.

8/10 (良い)

Jamie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved the hotel and room. Only reason i cant give a 5 star is because there were kids running the halls and knocking on doors, yelling and carrying on. I believe there was a sports tournament.
2024 年 3 月に 2 泊滞在
Diana Rojasからの返信 (投稿日 : 2024 年 3 月 28 日)
We would like to offer our sincerest apologies for the noise issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention.

10/10 (非常に良い)

Paul

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and quiet! Friendly and helpful staff. Excellent breakfast included. Pool was clean and warm. We intend to return, thanks for everything! God bless you!
2024 年 3 月に 2 泊滞在
Katherine Bernardからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 (良い)

WENMAO

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It's a great place to stay and the service is excellent too.
2024 年 3 月に 2 泊滞在
Katherine Bernardからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you so much for staying with us.

8/10 (良い)

Youssef、Ottawa

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice suites for the family, plenty of parking.
2024 年 3 月に 2 泊滞在
Katherine Bernardからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you so much for staying with us.

8/10 (良い)

Ali

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place
2024 年 3 月に 1 泊滞在
Katherine Bernardからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!