Dear Yuki:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. It appears that in some way your stay with us did not meet your expectations. I would appreciate the opportunity to better understand if this is the case, and if so, use your feedback to help us improve upon our product and services, wherever possible.If you are willing to share more details of your stay, please reach out to me directly to discuss further. Once again, thank you for your valuable review and we look forward to welcoming you back to One King West in the near future.Best Regards, Saurabh Mehta General Manager
10/10 (非常に良い)
SAORI
出張
2023 年 10 月 31 日
良かった点 : 清潔度、客室の快適度
良いホテル
立地もよくユニオン駅まで地下を歩けば10分足らずでした。一階のバーも美味しくて楽しかったです。
SAORI
2023 年 10 月に 2 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2023 年 11 月 2 日)
Dear Saori:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our central location to Teller's Bistro & Bar. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
Dear Shirai:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to hear that our staff took such good care of you and made you feel at home. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. I will be sure to let them know how much of an impact they made on your experience. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
6/10 (普通)
Hiroyuki
家族旅行
2023 年 5 月 31 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
Union駅から近く、地下鉄King駅は目の前です。St. Lawrence Marketも徒歩圏内で便利です。土日はビジネス街なのでカフェが休みが多く注意が必要。
今回はMayLong後の日程で混雑していたようで価格も高くなっていました。今回の部屋とサービスは、価格には見合わないかもしれません。
Hiroyuki
2023 年 5 月に 2 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2023 年 7 月 4 日)
Dear Hiroyuki:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am extremely disappointed to hear that your stay with us did not meet your expectations. We strive to provide our guests with the highest quality of service in all regards and I can assure you that this is not indicative of what our guests have come to expect from us.I have shared your comments with the appropriate members of our team and we will use this feedback to help us improve on our product and service standards, wherever possible. Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
6/10 (普通)
YUHEE
2022 年 12 月 30 日
YUHEE
10/10 (非常に良い)
宿泊されたお客様
出張
2022 年 2 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2022 年 2 月に 2 泊滞在
Steveからの返信 (投稿日 : 2022 年 2 月 22 日)
Dear Anonymous :
Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto.
I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.
Thank you very much for your support and we look forward to welcoming you back to One King West in the near future.
Regards,
Steve O'Brien
General Manager
10/10 (非常に良い)
宿泊されたお客様
カップルで旅行
2020 年 1 月 4 日
良かった点 : 設備とサービス、施設のコンディションと設備
お部屋が値段の割に広くてとても快適でした!また部屋からオフィス街の夜景が見えきれいでした
宿泊されたお客様
2019 年 12 月に 2 泊滞在
10/10 (非常に良い)
Yuki
2019 年 12 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Yuki
2019 年 12 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
2019 年 10 月 15 日
宿泊されたお客様
2019 年 10 月に 1 泊滞在
KFraserからの返信 (投稿日 : 2019 年 10 月 15 日)
Dear Guest,
Thank you for your feedback and for choosing One King West. We are pleased to see that you enjoyed your stay and look forward to welcoming you back in the future.
6/10 (普通)
KOB、東京
カップルで旅行
2019 年 9 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
カナダでは普通かもだけど歯ブラシがないのと、部屋着がない。
KOB
2019 年 9 月に 5 泊滞在
8/10 (良い)
fumio
2019 年 9 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
親切なスタッフ
湖にも近く、ダウンタウンにも近く、駅にも近く立地はまずまず。部屋もきれいでよかったです。
fumio
2019 年 9 月に 3 泊滞在
8/10 (良い)
宿泊されたお客様
2019 年 7 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 7 月に 1 泊滞在
KFraserからの返信 (投稿日 : 2019 年 7 月 8 日)
Dear Guest,
Thank you for your feedback and for choosing One King West. We are pleased to see that you enjoyed your stay and look forward to welcoming you back in the future.
8/10 (良い)
KAZUHIRO
2019 年 6 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
KAZUHIRO
2019 年 6 月に 2 泊滞在
KFraserからの返信 (投稿日 : 2019 年 7 月 2 日)
Dear KAZUHIRO,
Thank you for your feedback and for choosing One King West. We are pleased to see that you enjoyed your stay and look forward to welcoming you back in the future.
Dear Guest,
Thank you for your feedback. We are pleased to see that you enjoyed your stay and look forward to welcoming you back in the future.
8/10 (良い)
宿泊されたお客様
2019 年 6 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 6 月に 2 泊滞在
KFraserからの返信 (投稿日 : 2019 年 7 月 2 日)
Dear Guest,
Thank you for your feedback and for choosing One King West. We are pleased to see that you enjoyed your stay and look forward to welcoming you back in the future.
4/10 (不満)
Michael
カップルで旅行
2024 年 5 月 27 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
House keeping kept steeling our towels without replacing them. The TVs took unplugging and replugging to get them to work. Basic stuff ruined the hotel stay.
Michael
2024 年 5 月に 3 泊滞在
8/10 (良い)
Yuvindra
カップルで旅行
2024 年 5 月 26 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was amazing, staff was friendly, environment quite tasteful!
Yuvindra
2024 年 5 月に 1 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Yuvindra:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our excellent team to our comfortable environment. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
10/10 (非常に良い)
Hector
2024 年 5 月 26 日
良かった点 : 清潔度、施設のコンディションと設備
Amazing
Hector
2024 年 2 月に 1 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Hector:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
8/10 (良い)
Rhona
2024 年 5 月 26 日
良かった点 : 清潔度、施設のコンディションと設備
Rhona
2024 年 5 月に 1 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Rhona:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
4/10 (不満)
Vanessa
グループ旅行
2024 年 5 月 25 日
Some rooms at this property are outdated (specifically our bathroom was terrible). We stayed here for a wedding and thankfully I received a good price due to Expedia, otherwise the rooms are about $500 per night. We got two double beds which were more like stretched out singles (very small). Drinks at the bar were overly priced. Staff were friendly enough.
Vanessa
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Emmanuel、Palo Alto
カップルで旅行
2024 年 5 月 25 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
In the middle of downtown Toronto, amazing staff, very clean place, spacious rooms, good value for money
Emmanuel
2024 年 5 月に 1 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Emmanuel:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our central location, to our excellent team, to our comfortable rooms. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
10/10 (非常に良い)
Anthony
カップルで旅行
2024 年 5 月 25 日
良かった点 : 設備とサービス
Very nice upscale hotel I like the fact that they had a restaurant on site very close to all the amenities in Toronto
Anthony
2024 年 5 月に 2 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Anthony:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our Teller's Bistro & Bar, to our central location. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
10/10 (非常に良い)
Zain
家族旅行
2024 年 5 月 25 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great, clean hotel! Central to all things downtown. Amenities were perfect!
Zain
2024 年 5 月に 1 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Zain:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location and amenities were instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
8/10 (良い)
Aaron
カップルで旅行
2024 年 5 月 24 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Not a bad little spot to stay. Convenitlty located on public transit, One King West is a premium spot in the city. The suite was pleasant, but we didn’t have air conditioning on the first night of our stay. Toilet paper quality was one ply rough and the water temperature in the shower is very temperamental. Still, the location is the main reason to stay here.
Aaron
2024 年 5 月に 2 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Aaron:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am glad to hear that overall your experience was an enjoyable one, especially our central and convenient location, however I am disappointed to hear that you experienced some maintenance issues within your suite.We strive to provide our guests with the highest quality of service in all regards and I can assure you that this is not indicative of what our guests have come to expect from us.I have shared your comments with the appropriate members of our maintenance team and we will use this feedback to help us improve on our service standards, wherever possible. Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
10/10 (非常に良い)
Melissa
2024 年 5 月 24 日
良かった点 : 清潔度、施設のコンディションと設備
Melissa
2024 年 5 月に 2 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Melissa:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
8/10 (良い)
Daniel、Tarzana
カップルで旅行
2024 年 5 月 24 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great location and giid quality for fair price.
Daniel
2024 年 5 月に 1 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Daniel:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
10/10 (非常に良い)
Alexander
カップルで旅行
2024 年 5 月 24 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great location, great room
Alexander
2024 年 5 月に 1 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Alexander:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location and rooms were instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
4/10 (不満)
Ron
出張, カップルで旅行
2024 年 5 月 23 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great location and beautiful rooms. However, there is no reason to get into the room with no water to drink. It is basics. No service for food and drinks in the lobby. Terrible.
Ron
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Melissa
2024 年 5 月 23 日
良かった点 : 清潔度、施設のコンディションと設備
Melissa
2024 年 4 月に 1 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Melissa:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
10/10 (非常に良い)
Brenda
家族旅行
2024 年 5 月 23 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excellent customer service!
Brenda
2024 年 5 月に 1 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Brenda:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to hear that our staff took such good care of you and made you feel at home. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. I will be sure to let them know how much of an impact they made on your experience. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
10/10 (非常に良い)
Jeremy
カップルで旅行
2024 年 5 月 23 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property was close to all the amenities
Jeremy
2024 年 5 月に 1 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Jeremy:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
10/10 (非常に良い)
Richard
カップルで旅行, グループ旅行
2024 年 5 月 22 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We enjoyed the room upgrade. The room was small but the view was lovely. The Hotel & restaurant staff were exceptional.
Richard
2024 年 5 月に 1 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Richard:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from the beautiful view from your room, to our exceptional team. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
10/10 (非常に良い)
Pat、Eagle
家族旅行
2024 年 5 月 22 日
良かった点 : 清潔度、施設のコンディションと設備
The lobby is beautiful and the bar area was very nice although a little dark. Service was great
Pat
2024 年 5 月に 3 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Pat:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our beautiful lobby to our excellent team. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
10/10 (非常に良い)
Juan Castro
2024 年 5 月 22 日
良かった点 : 清潔度、施設のコンディションと設備
Juan Castro
2024 年 5 月に 1 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Juan Castro:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
8/10 (良い)
Bless
2024 年 5 月 21 日
良かった点 : 清潔度、施設のコンディションと設備
Good time
Bless
2024 年 5 月に 1 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Bless:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
6/10 (普通)
Marcus
2024 年 5 月 21 日
良かった点 : 清潔度、施設のコンディションと設備
Marcus
2024 年 5 月に 2 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Marcus:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. It appears that in some way your stay with us did not meet your expectations. I would appreciate the opportunity to better understand if this is the case, and if so, use your feedback to help us improve upon our product and services, wherever possible.If you are willing to share more details of your stay, please reach out to me directly to discuss further. Once again, thank you for your valuable review and we look forward to welcoming you back to One King West in the near future.Best Regards, Saurabh Mehta General Manager
10/10 (非常に良い)
Darcy
グループ旅行
2024 年 5 月 21 日
One of the best I’ve stayed in. Staff were super friendly and helpful and the room was unbelievable
Darcy
2024 年 5 月に 1 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Darcy:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our excellent team to our comfortable rooms. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
10/10 (非常に良い)
Steve
カップルで旅行
2024 年 5 月 21 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We love staying at One King West! Always so accommodating and the location is central to all that downtown TO has to offer!
Steve
2024 年 5 月に 1 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Steve:Thank you for taking the time to provide your feedback and for choosing One King West once again as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an even more enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
10/10 (非常に良い)
Steffen
2024 年 5 月 20 日
良かった点 : 清潔度、施設のコンディションと設備
Steffen
2024 年 4 月に 1 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Steffen:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
10/10 (非常に良い)
kelsey
家族旅行
2024 年 5 月 20 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Hotel was a great location. Some annoying street level construction but that is Downtown Toronto for you. All hotel employees were lovely and helpful. I’d recommend a higher floor to ensure street noise and traffic are not an issue.
kelsey
2024 年 5 月に 4 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Kelsey:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our central location to our excellent team. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
10/10 (非常に良い)
Colleen
カップルで旅行
2024 年 5 月 20 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great staff!
Colleen
2024 年 5 月に 2 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Colleen:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to hear that our staff took such good care of you and made you feel at home. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. I will be sure to let them know how much of an impact they made on your experience. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
4/10 (不満)
Fenshya
2024 年 5 月 20 日
I arrived before 8am and agreed to pay extra fee for early check in. Agent said there’s a room available but needed to be cleaned. I checked with the agent many times to see if my room was ready and she always replied with “not yet”. I saw they checked in other guests and asked why I couldn’t? No one was willing to help me. 4.5hr later I was still sitting at the lobby waiting… Finally I asked to speak with their manager, he “miraculously” handed me the room key right away. I am most unhappy with their indifference.
Fenshya
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Fenshya:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am extremely disappointed to hear that your stay with us did not meet your expectations. We strive to provide our guests with the highest quality of service in all regards and I can assure you that this is not indicative of what our guests have come to expect from us.I have shared your comments with the appropriate members of our team. They shared that the other rooms that were ready at that time were different room categories than the one in your booking. Our apologies for the inconvenience you experienced, we will use this feedback to help us improve on our product and service standards, wherever possible. Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
10/10 (非常に良い)
Hari
家族旅行
2024 年 5 月 20 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Had a great experience overall
Hari
2024 年 5 月に 1 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Hari:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
10/10 (非常に良い)
Eric
カップルで旅行
2024 年 5 月 20 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great room, friendly staff, and amazing food
Eric
2024 年 5 月に 2 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Eric:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay, from our comfortable rooms, to our friendly team and delicious dining options. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
6/10 (普通)
Ali
2024 年 5 月 19 日
良かった点 : 清潔度、施設のコンディションと設備
Central beliggenhed , men manglede en god, stille lounge til at man kunne benytte til at slappe af. Lobbyen i hotellet er på samme sted med hotellets reception , bar og restaurant , hvor Helle tiden var alt for mange mennesker og larm .
Ali
2024 年 5 月に 9 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Ali:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to read that our outstanding location was instrumental in making your stay an enjoyable one. We are extremely fortunate to have a property that is situated in the heart of downtown Toronto, just steps away from many of the must-see attractions and modern-day conveniences that the city has to offer. I also appreciate your comments concerning the lobby atmosphere, and I will be sure to share this with our staff for consideration. Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
10/10 (非常に良い)
Ralph
2024 年 5 月 19 日
良かった点 : 清潔度、設備とサービス
気になった点 : 施設のコンディションと設備
So much construction.
Ralph
2024 年 5 月に 1 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Ralph:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to see that you enjoyed your stay with us. We are committed to provide our guests with accommodations that offer sophisticated amenities and furnishings defined by our modern home-inspired style, and it is great to hear that we met your standards.I also appreciate your comments concerning the City of Toronto's construction, and understand your frustration. Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
2/10 (非常に不満)
cynthia
2024 年 5 月 19 日
The washroom is very outdated
cynthia
2024 年 3 月に 1 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Cynthia:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am extremely disappointed to hear that you experienced issues with the washroom in your suite. We strive to provide our guests with the highest quality of service in all regards, and I can assure you that this is not indicative of what our guests have come to expect from us.I have shared your comments with the appropriate members of our housekeeping team and and we will use this feedback to help us improve on our service standards.Once again, thank you very much for your valuable and constructive feedback and we look forward to welcoming you back to One King West in the near future. Best Regards,Saurabh MehtaGeneral Manager
10/10 (非常に良い)
Gary
2024 年 5 月 19 日
Staff was great
Gary
2024 年 5 月に 2 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Gary:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to hear that our staff took such good care of you and made you feel at home. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. I will be sure to let them know how much of an impact they made on your experience. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
10/10 (非常に良い)
Jillian
グループ旅行
2024 年 5 月 19 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Unique boutique hotel
Jillian
2024 年 5 月に 1 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Jillian:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am pleased to hear that you enjoyed your stay at our unique hotel. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated.Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager
10/10 (非常に良い)
Sarah
家族旅行
2024 年 5 月 18 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Perfect hotel for visiting Toronto
Very friendly helpful staff
Sarah
2024 年 5 月に 2 泊滞在
Saurabh Mehtaからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Sarah:Thank you for taking the time to provide your feedback and for choosing One King West as your hotel of choice during your recent visit to Toronto. I am happy to hear that our staff took such good care of you and made you feel at home. Our team works hard each and every day to provide an uncompromising level of service and it is always rewarding to hear that our efforts have been recognized and appreciated. I will be sure to let them know how much of an impact they made on your experience. Once again, thank you very much for your valuable feedback and we look forward to welcoming you back to One King West in the near future.Best Regards,Saurabh MehtaGeneral Manager