Gran Hotel Plaza Imperial

Property class: 3

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Reviews

7.6 out of 10
Good
At Gran Hotel Plaza Imperial, you can look forward to a garden, a playground, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna. The on-site international cuisine restaurant, Plaza Metepec, offers breakfast, lunch, dinner, and garden views. In addition to a bar and a 24-hour gym, guests can connect to free in-room WiFi.

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Executive Room with One King Bed or Two Double Beds

A hotel room with a bed, bedside lamps, a dresser, and a television.

Executive Room with One King Bed or Two Double Beds

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room (with Two Double Beds)

A hotel room with two beds, each with white linens and a brown throw blanket. There are two bedside tables with lamps, and a painting on the wall.

Standard Room (with Two Double Beds)

  • 28 sq m
  • Sleeps 4
  • 2 Twin Beds
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About the neighborhood

Metepec, a neighborhood in Toluca, is home to Gran Hotel Plaza Imperial. La Tlanchana and Monument to Ignacio Zaragoza are local landmarks, and some of the area's attractions include Centro De Arte Y Cultura and Centro Cultural Piccolo Mozart. Traveling with kids? Consider Centro Cultural Moa Colegio De Arte Y Ciencia De La Vida and Modelo Museum of Science and Industry (MUMCI). Visit our Toluca travel guide
Map
52170, MEX, Toluca, Km 57.5 Carr. Mexico-Toluca

What's nearby

  • Plaza Sendero Toluca
    2 min drive - 3.0 km
  • Centro De Arte Y Cultura
    3 min drive - 3.8 km
  • Galerias Toluca
    4 min drive - 5.7 km
  • Metropolitan Bicentennial Park
    7 min drive - 9.4 km
  • Toluca Convention and Exhibition Center
    8 min drive - 5.3 km

Getting around

  • Metepec Station
    15 min walk
  • Toluca, Estado de Mexico (TLC-Toluca Intl.)
    13 min drive

Restaurants

  • McDonald's
    7 min walk
  • La Tromperia Tollocan
    7 min walk
  • Casa Fesule
    7 min walk
  • Fisher's Toluca
    3 min walk
  • Maria Argentina
    7 min walk

About this property

Gran Hotel Plaza Imperial

  • Family-friendly hotel located in Metepec
  • Take advantage of a garden, a playground, and dry cleaning/laundry services at Gran Hotel Plaza Imperial. For some rest and relaxation, visit the sauna. The on-site international cuisine restaurant, Plaza Metepec, offers breakfast, lunch, dinner, and garden views. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
  • You'll also enjoy perks such as:
    • An indoor pool and an outdoor pool
    • Free self parking
    • Buffet breakfast (surcharge), a front-desk safe, and a billiards/pool table
    • Coffee/tea in the lobby, tour/ticket assistance, and smoke-free premises
  • Room features
  • All 150 rooms boast comforts such as 24-hour room service, in addition to amenities like free WiFi.
  • Other amenities include:
    • Bathrooms with shower/tub combinations and free toiletries
    • TVs with cable channels
    • Coffee/tea makers, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 150 for adults and MXN 100 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Plaza Metepec

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1982
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 150 for adults and MXN 100 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Pool access available from 6:30 AM to 11 PM
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Gran Hotel Plaza Imperial have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 6:30 AM–11 PM.

Is Gran Hotel Plaza Imperial pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Gran Hotel Plaza Imperial?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM. After-hours check-in is not available.

What time is check-out at Gran Hotel Plaza Imperial?

Check-out is at 1 PM.

Where is Gran Hotel Plaza Imperial located?

This family-friendly Toluca hotel is located in Metepec, within 3 mi (5 km) of Plaza Sendero Toluca, Centro De Arte Y Cultura, and Town Square Metepec. Toluca Convention and Exhibition Center and San Carlos Golf Club are also within 3 mi (5 km). Metepec Station is 15 minutes by foot.

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Reviews

Gran Hotel Plaza Imperial Reviews

7.6

Good

7.8

Cleanliness

7.4

Location

7.8

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 105 out of 392 reviews
Rating 8 - Good. 152 out of 392 reviews
Rating 6 - Okay. 76 out of 392 reviews
Rating 4 - Poor. 40 out of 392 reviews
Rating 2 - Terrible. 19 out of 392 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo mejor la alberca techada y a temperatura agradable para disfrutar con la familia. Solo el bufete si le falto.
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo está muy bien excepto el frío en los pasillos que cuando sales d ela alberca es cambio drástico de temperatura
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Familia y negocios

Excelente lugar, como y muy buen servicio
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente alberca, aun haciendo mucho frío en Toluca el área esta agradable climatizada para estar en traje de baño. Mi hijo se lo pasó ¡Súper!
Stayed 1 night in Oct 2019
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No contrates por internet o te transan

en general bien, el unico inconveniente es que en al hacer la reservacion en la pagina de Hoteles.com dice que incluye desayuno, pero al solicitar eldesayuno la persona de recepcion dijo que cuando se hace la reservacion por internet sea cual sea la aplicacion no inluye desayuna, el costo es de $150.00 por persona, lo tome por la comodidad de estar ya ahi y no tener que salir a buscar, no lo recomiendo, el jugo es agua saborizada, los guisados pocos y no de buen sabor, muy poca variedad, lo unico rescatable fue la atencion del 'ersonal del restaurante, por lo tanto no lo recomiendo y menos si haces las reservaciones por internet.
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un poco retirado , del centro, y del lugar a donde tenia un evento
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente comida y atención

Excelente atención del personal desde la recepción hasta restaurante y limpieza de cuartos , la comida con un toque de cocina de provincia, delicioso, limpio, ingredientes naturales y frescos
Stayed 4 nights in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
La alberca está climatizada y muy agradable. El personal amable pero el restaurante muy limitado. El capitán de meseros se esforzó por conseguirnos café porque no había en el restaurante. Las camas muy limpias y cómodas.
Stayed 2 nights in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal amable, el hotel muy bonito sólo que se escuchaba el ruido de la habitación de al lado
Stayed 2 nights in Jul 2019
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

Bueno para lo que necesitaba

Le falta limpieza en las habitaciones
Stayed 1 night in Jun 2019
Verified review

4/10 Poor

Disliked: Staff & service, amenities
Sólo una entrada al hotel, no hay acceso a los cuartos, tiene estacionamiento pero no es independiente de otro que está ahí, la gente de recepción nada atenta
Stayed 1 night in Jun 2019
Verified review

4/10 Poor

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
No servían varios canales de la tele
Stayed 3 nights in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien ............................................................................................
Stayed 3 nights in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
La alberca está muy bien y la limpieza. Lo que no me gusto que no sirvió el aire acondicionado.
Stayed 8 nights in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cumplen con lo que se muestra en imagenes. Todo bien en general
Stayed 1 night in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien

El hotel es bueno, el personal tiene una atención increíble, pero también es importante mencionar que el hotel está en remodelación, las almohadas estaban hechas bolas fue lo único que no me gusto
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nos gusto mucho la habitación muy amplia, limpia, la alberca templada fue lo mejor porque llevamos a nuestros hijos y pudieron nadar muy a gusto, los desayunos muy ricos, tuvimos solo un detalle a la llegada buscando la habitación ya la habíamos encontrado estábamos por abrir y se acerco un señor personal del hotel pregunta que habitación le dimos el numero nos dijo que era mas adelante y nosotros le dijimos que era esa y nos dijo que no que mas adelante y después ve el # de habitación y nos dice como si nosotros fuéramos los equivocados desde el principio " a ver es esta señor" pero de ahí todo muy bien
Stayed 1 night in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Algunas personas del restaurant muy groseras. pero en general muy agradable
Stayed 3 nights in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente,desde el recibimiento hasta el trato del personal
Stayed 1 night in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado

Excelente opción de descanso
Stayed 4 nights in Mar 2019
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Han mejorado mucho en el mantenimiento del hotel y sigue siendo un hotel familiar, comodo y a precio razonable. La albera templada es ideal para los niños. El personal es muy amable.
Stayed 1 night in Mar 2019
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
En general las instalaciones son viejas. Cuando llegue el baño estaba sucio, el techo esta sin pintar. Al bañarse se tapó porque el agua no se va, súper incómodo ojalá lo arreglen es el cuarto 402. El olor de cuarto era peculiar, viejo.
Stayed 1 night in Mar 2019
Verified review

2/10 Terrible

Disliked: Cleanliness
Muy sucio y el restaurate muy caro sercicio muy malo
Stayed 1 night in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena y cómoda estancis

Muy bien el servicio y todo el personal muy amable.
Stayed 2 nights in Jan 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El gym Está en pésimas condiciones, la alberca muy bien, en general regular todo
Stayed 3 nights in Feb 2019