I would strongly advise avoiding this hotel at all costs. From the moment we checked in, the problems began. The key cards repeatedly failed, the door handles kept jamming. We got stuck inside our rooms, unable to open the door from the inside, several times. When we told the staff about it, they said, “you just have to wiggle it a bit.”
The rooms were in unacceptable condition—dirty, bug-infested, and with ripped carpeting that looked like it hadn’t been replaced or even cleaned in decades. The food offered was equally disappointing, poorly prepared and unappetizing. On top of that, the air conditioning was so loud it made it nearly impossible to rest, and the building itself seemed plagued by mechanical issues.
Most alarming of all, the exit door on the north side of the building was jammed, which is a serious fire hazard. To make matters worse, the fire alarm went off twice during the night while we were sleeping, causing everyone to panic. With no clear way out and no reassurance from staff, it left us terrified and unable to get back to sleep. The fire department (Monclova Fire Station 91) showed up both times, but did not offer any peace of mind since two of the firefighters ignored me when I asked if it was safe to go back to our rooms.
This place is not only uncomfortable—it is unsafe. Between the poor maintenance, health hazards, and dangerous safety violations, I would not recommend this hotel to anyone.
