Thank you very much for using HOTEL MYSTAYS Ueno East. We would also like to thank you for your feedback.We will continue to strive to improve our services to ensure customer satisfaction.We also look forward to the day when we can meet our customers.
Dear Guest,Thank you for staying at HOTEL MYSTAYS PREMIER Hamamatsucho. We also thank you for taking the time to write a review.We are so glad to hear that you had a comfortable stay at our hotel. Your kind comments are deeply appreciated.Please accept our sincere apology regarding this situation which we know has caused a great deal of discomfort and inconvenience to you. Our cleaning crews work hard and do pay close attention to make sure the rooms are cleaned properly. However, this time it was not up to the standard to provide comfortable conditions for our guest. We are very sorry that we could not meet the expectation. This case will be examined closely, and the operation will be reconsidered in order to improve our service. We will be so glad to have you again as our guest in the future. HOTEL MYSTAYS Ueno Eastfront desk
HOTEL MYSTAYS Ueno East Receptionからの返信 (投稿日 : 2023 年 8 月 24 日)
Thank you very much for using HOTEL MYSTAYS Ueno East.We are glad that you were pleased with your stay at our hotel. If you don't mind, please let us know what you liked next time, and we will use it as a reference for future operations.Last but not least, thank you very much for your review of our hotel.We are looking forward to seeing you again.
Thank you very much for using HOTEL MYSTAYS Ueno East. We would also like to thank you again for taking the time to write us a review.We hope that you will consider our hotel the next time you are looking for a place to stay.Thank you.
6/10 (普通)
RIE
2023 年 7 月 4 日
気になった点 : 清潔度、施設のコンディションと設備
浴槽の壁に石鹸の跡が残っていたりと洗い残しがあった。
空調の調整が効かなく寒かった
RIE
2023 年 6 月に 1 泊滞在
HOTEL MYSTAYS Ueno East Receptionからの返信 (投稿日 : 2023 年 7 月 5 日)
Dear Guest, Thank you for choosing Mystays Ueno East from among many hotels.Thank you very much for your valuable opinion.Thank you for staying with us.I am very sorry that there was a point where cleaning was not thorough.In addition, we apologize for the inconvenience caused by the fact that the air conditioning did not work.We are sorry for the inconvenience that the air conditioning of our hotel is centrally managed and only cold air is available in the season of June and July.We also have blankets available for rent at the front desk, so please use them when you come again.We are looking forward to seeing you again.Hotel Mystays Ueno East front desk